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ManufacturingINDUSTRY

Reduced costs for global maintenance of SAP and Lotus Notes

Enterprise Solutions-SAP

CASE STUDY

SERVICE

Detection of Automation tool failure to recognize AUT’s objects

Ramp up of ABAP resources for maintenance work in order to go live with the maintenance services within a span of one month

Version management

Knowledge handover from the client

Knowledge handover from the client

Eastman Kodak Company, commonly known as Kodak, is an American technology company that provides image packaging, functional printing, graphic communications and professional services for businesses around the world. Through a comprehensive product and solutions portfolio, Kodak supplies customers the broadest choice of software, production products and services for creating and managing high value output efficiently and cost effectively.

the Client

the AskKodak was spending considerable time and effort on internal information system support for SAP ABAP and Lotus Notes development. The company decided to evaluate third party vendors that could provide them with ABAP and Lotus Notes development, along with the maintenance for their World Wide Information Systems (WWIS) group.

After much evaluation, Kodak chose Quadrant4 to perform the development and maintenance services as part of this initiative. Quadrant 4, with its extensive experience in global sourcing projects, understood the challenges involved at the outset of a new engagement with a first time outsourcing organization.

Background

featured Technology

Solution

Quadrant 4 initially positioned an ABAP lead manager and five-member team at the customer site for a one-month period as a comprehensive knowledge transfer was carried out. Quadrant 4 developed quality systems and procedure documentation that was later fine-tuned to comply with the customer’s QRB/Gate methodology.

The team was further ramped up to an additional ten resources to support the SAP upgrade initiative (from 3.11 to 4.6c/4.7). Monthly review meetings were held and vital parameters monitored for defect management and performance metrics across the various stages of SDLC.

Quadrant 4 successfully supported the SAP and LOTUS Notes global maintenance and support activities with a team of ultimately fifty experts. The support activities included new projects deployment, production support, enhancements/maintenance, and regression testing in both SAP and Lotus Notes.

OPERATING SYSTEM (OS)Windows XP

SOFTWARE TOOLSMicrosoft Project, WEBEX, Microsoft Visio, MS Office, HyperSnap, Vantive Inbox, ProjectTool DB

DATABASES (DB)Oracle, DB/2

OTHER SOFTWAREColdFusion, XML, DB/2

LOTUS NOTESR4x, R5x, R6x (future), Domino, Lotus Script, Java Script, Java, Notes Pump/Notrix, LEI, HTML, Teamstudio, Domino.doc

SAP R3/XInterfaces, extensions, smartforms, PDF forms, reports, SAP scripts, conversions, upgrade, new roll-outs, SAP portals, ALV reports, BDC, BAPI’s (Business Application Programming Interface’s), BADI’s (Business Added Interface’s), IDOC’s (Intermediate Document’s), workflow, user exits

Modules: Sales and Distribution, Materials Management, Finance and Controlling, Production Planning and Project Systems, HR / Benefits, Payroll, Appraisal, and Goal Setting, Environment Health & Safety (EHS)

Looking Forward

Results

As a result of Quadrant 4’s services, Kodak was able to significantly cut

down the costs of their global maintenance of SAP and Lotus Notes.

Quadrant 4 continues to support Kodak’s SAP landscape.

“ Quality of code development, unit testing, user training, and process

improvement activities performed by Quadrant 4 have exceeded expectations.”

- David GodshallProject Manager, SAP HR Payroll Implementation

Quadrant 4’s services alleviated Kodak’s resources in what turned to be

an ongoing engagement with an annual effort of about 100,000 hours

supporting worldwide users and external customers.

The SAP landscape encompassed 11,000 named users globally with a

database size of over 2 TBBUILD

Approximately 1,200 tickets, enhancements and change requests of

different severity levels / priorities were handled every yearPRIORITY

Approximately 2,300 custom objects were maintained in v3.1i, which

was upgraded to enterprise 4.7 and supported after the new go-liveGO-LIVE

Quadrant 4 Services, a business division of Quadrant 4 System Corporation, provides a wide range of IT services to help organizations transform their business. As a trusted technology partner, we deliver technology solutions that meet our clients’ evolving business needs and deliver value to clients’ businesses.

Within our enterprise solutions practice, Quadrant 4’s SAP expertise extends across Enterprise Resource Planning (FICO, MM, SD, PP, QM, PM & WM, HCM, SRM, CRM, EHS, GTS, APO and PLM), Cloud Solutions (SuccessFactors, Business By Design), Analytics (BI, BW and BOBJ) as well as Integration and Customization (Dell Boomi, ABAP / RICEFW and other extension platforms).

Contact us at services@qfor.com

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