ManufacturingINDUSTRY

Reduced costs for global maintenance of SAP

Enterprise Solutions - SAP

CASE STUDY

SERVICE

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Detection of Automation tool failure to recognize AUT’s objects

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Version management

Knowledge handover from the client

Knowledge handover from the client

The client is an American technology company that provides image packaging, functional printing, graphic communications and professional services for businesses around the world. Through a comprehensive product and solutions portfolio, the client supplies customers the broadest choice of software, production products and services for creating and managing high value output efficiently and cost effectively.

the Client

the AskThe client was spending considerable time and effort on internal support for its SAP environment. The company decided to evaluate third party vendors that could provide them with comprehensive SAP support services, along with the maintenance for their World Wide Information Systems (WWIS) group.

After much evaluation, the client chose Quadrant4 to provide development and maintenance services as part of this initiative. Quadrant 4, with its extensive experience in global sourcing projects, understood the challenges involved at the outset of a new engagement with a first time outsourcing organization.

Background

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Solution

Quadrant 4 initially positioned a SAP expert and a team of experienced SAP consultants at the customer site for a one-month period as a comprehensive knowledge transfer was carried out. Quadrant 4 developed quality systems and procedure documentation that was later fine-tuned to comply with the customer’s QRB/Gate methodology.

The team was further ramped up to an additional ten resources to support the SAP upgrade initiative (from 3.11 to 4.6c/4.7). Monthly review meetings were held and vital parameters monitored for defect management and performance metrics across the various stages of SDLC.

Quadrant 4 successfully supported the global maintenance and support activities with a significant team of experts. The support activities included new projects deployment, production support, enhancements/maintenance, and regression testing in SAP.

SAP R3/XModules: SD, MM, FICO, PP, PS, HR / Benefits, Payroll, Appraisal, and Goal Setting, EHS

Looking Forward

Results

As a result of Quadrant 4’s services, the client was able to significantly cut

down the costs of their global maintenance of SAP environment.

Quadrant 4 continues to support the client’s SAP landscape.

Quadrant 4’s services alleviated the client’s resources in what turned to

be an ongoing engagement with an annual effort of about 100,000 hours

supporting worldwide users and external customers.

The SAP landscape encompassed 11,000 named users globally with a

database size of over 2 TBBUILD

Approximately 1,200 tickets, enhancements and change requests of

different severity levels / priorities were handled every yearPRIORITY

Approximately 2,300 custom objects were maintained in v3.1i, which

was upgraded to enterprise 4.7 and supported after the new go-liveGO-LIVE

QSOURCE, a business division of Quadrant 4 System Corporation, provides a wide range of IT services to help organizations transform their business. As a trusted technology partner, we deliver technology solutions that meet our clients’ evolving business needs and deliver value to clients’ businesses.

Within our enterprise solutions practice, Quadrant 4’s SAP expertise extends across Enterprise Resource Planning (FICO, MM, SD, PP, QM, PM & WM, HCM, SRM, CRM, EHS, GTS, APO and PLM), Cloud Solutions (SuccessFactors, Business By Design), Analytics (BI, BW and BOBJ) as well as Integration and Customization (Dell Boomi, ABAP / RICEFW and other extension platforms).

Contact us at services@qfor.com

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