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Case Study on Apollo Hospital, Chennai, (India)

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Page 1: Case Study on Apollo Hospital, Chennai, (India)

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>1

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+$$'=88kr$o!(`s`!jcjo!$o`soc%ok$o`s!j86179-17-

678c`5s89<><6B977k'j((j-+js'o$k(s-!kc!`r-$r`k$`c$-`?'kcsojc-'(kcs9 K'j((j +js'o$k( `c$`r'ros`s K/ko(k;(` lrj-

+$$'=88555jc`&!jc$rj(!j8oc%ok8s$j!'ro!`.uj$`8+js'o$k(s`%o!k(s`r/o

!`s8k'j((j+js'o$k(s`c$`r'ros`s8K)@> K'j((j+js'o$k(s!j 617> K'j((j )js'o$k(s \ #juco$& Oco$ok$o/`s \

 K'j((j ^`(``%o!oc` )`k($+ #kr` )js'o$k(s \ E`s$ #kc!`r #kr` )js'o$k(soc Oc%ok ]jc(oc`X K/ko(k;(` k$=

_+$$'=88555k'j((j+js'o$k(s!j8oco$ok$o/`s$`( '+'W ]K!!`ss`% 7B K'r

617>X0 K'j((j+js'o$k(s!j 617> K'j((j )js'o$k(s :rju' \ )`k($+ #kr` )js'o$k(s

- )`k($+ kc% Aol`s$&(` #jcsu($ocm kc% Rj(u$ojcs Nos`ks` Dkckm``c$

]jc(oc`X K/ko(k;(` k$= _+$$'=88555k'j((j+js'o$k(s!j8k;ju$k!rjss'+'W

]K!!`ss`% 66 K'r 617>X< K'j((j+js'o$k(s!j ,6179 K'j((j )js'o$k(s :rju' \ )`k($+ #kr`

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Dkckm``c$ ]jc(oc`X K/ko(k;(` k$=

+$$'=88555k'j((j+js'o$k(s!j8k;ju$k!rjss'+' ]K!!`ss`% 66 K'r 617>X4 K'j((j+js'o$k(s!j 617> K'j((j )js'o$k(s C`5s " @/`c$s \ j'

)js'o$k(s oc Oc%ok \ Oc%ok E`s$ )js'o$k(s \ Ru'`r R'`!ok(o$& )js'o$k( oc Oc%ok

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R$kc%kr% K'ro( 67 617> #+`ccko Oc%ok Rjur!`-+$$'=88555;usoc`ss-

s$kc%kr%!j8kr$o!(`8!j'kco`s8k'j((j-'+krk!&-;`$s-jc-(krm`-s$jr`s-

776119111<47+$(76Ek;u : 617> #ARK s`((s kjro$& s$k` oc K'j((j )js'o$k(s ;usoc`ss

s$kc%kr% ]jc(oc`X K/ko(k;(` k$= _+$$'=88555;usoc`ss-

s$kc%kr%!j8kr$o!(`8!j'kco`s8!(sk-s`((s-kjro$&-s$k`-oc-k'j((j-

+js'o$k(s-ljr-rs->B0-!r-776776B11767+$(W ]K!!`ss`% 66 K'r 617>X79E+k((k k&k ,@% Qk$o`c$2s 'krk%os` ^+` )oc%us$kc$o`s J!$j;`r 

646176Rjur!`-+$$'=88555+oc%us$kc$o`s!j8(ol`s$&(`85`((c`ss

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>5

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+$$'=88lockc!`&k+jj!j8.8'rsHk'j((j+js';j ]K!!`ss`% 66 K'r 617>X69:u'$` 'rkck& ,@% ^rkcsljrocm Oc%ok2s +`k($+-!kr` (kc%s!k'` ^+`

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'k'`r8$'-j'ocojc8$rkcsljrocm-oc%oks-+`k($+!kr`-

(kc%s!k'`8kr$o!(`>91>>0`!`6>:j/oc%krkkc kc% Ukkur$o U ,6179 N`(o/`rocm 3jr(%-#(kss

)`k($+ #kr` Klljr%k;(& ]jc(oc`X )kr/kr% Eusoc`ss U`/o`5 K/ko(k;(` k$=

+$$'=88+;rjrm861798778%`(o/`rocm-5jr(%-!(kss-+`k($+-!kr`-klljr%k;(&8kr87

]K!!`ss`% 69 K'r 617>X60)kr/`& G 6176 3+& :j/`rc`c$ R+ju(% Cj$ E` Uuc Ao` K Eusoc`ss

]jc(oc`X Ljr;`s K/ko(k;(` k$=

_+$$'=88555ljr;`s!j8so$`s8j+c$+kr/`&861768718108mj/`rc`c$-/s-

;usoc`ss8W ]K!!`ss`% 61 K'r 617>X6<)osskck(&$o!sksokjrm ,6179 )ODRR Kck(&$o!s Ksok Qk!olo! - K;ju$ Ps -

Qr`ss U`(`ks`s - Qr`ss U`(`ks` B ]jc(oc`X K/ko(k;(` k$=

+$$'=88555+osskck(&$o!sksokjrm8k;ju$8'r`ssUjj-'r`ssr`(`ks`Bks'

]K!!`ss`% 60 K'r 617>X64 Oc/`s$jr 'r`s`c$k$ojc Kumus$ 6179 K/ko(k;(` lrj-

+$$'=88555k'j((j+js'o$k(s!j8k'j((j'%l8K'j((jOc/`s$jrQr`s`c$k$ojc 

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)om+ ^`!+ ]jc(oc`X :+lm(j;k(+`k($+ljruc $ K/ko(k;(` k$=

_+$$'=88m+lm(j;k(+`k($+ljruc`$8617681B8718m+l611-'krk((`(-s`ssojc-

's18YP7TJmJkR5l>W ]K!!`ss`% 61 K'r 617>X6BO;`ljrm 617> )`k($+!kr Oc%us$r& oc Oc%ok Oc%okc )`k($+!kr` R`!$jr

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oc%okks'?W ]K!!`ss`% 7 K'r 617>X91Gucm E ,617> ^+` C`mk$o/` @ll`!$ jl Rj!ok( D`%ok jc Rj!o`$& kc%

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>2

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so$`s-us`lu(-ljr-;usoc`ss-;usoc`ss5``-;usoc`ss-c`5s-s$j!-kr`$-kc%-

lockc!ok(-k%/o!`W ]K!!`ss`% 66 K'r 617>X99A`oc`r E `$ k( ,6116 K Ero`l )os$jr& jl $+` Oc$`rc`$ Oc$`rc`$ Rj!o $&

+$$'=88555osj!jrm8oc$`rc`$8+os$jr&8;ro`ls+$(9>Aj/`rocm ! 617> C`mk$o/` @ll`!$s jl Rj!ok( D`%ok jc Eusoc`ss ]jc(oc`X

Rk(( Eusoc`ss - #+rjc!j K/ko(k;(` k$=_+$$'=88sk((;usoc`ss!+rjc!j8c`mk$o/`-`ll`!$s-sj!ok(-`%ok-;usoc`ss-

60<6+$(W ]K!!`ss`% 61 K'r 617>X90Dos+rk R ,6110 #urr`c$ s$k$us jl @-+`k($+ oc Oc%ok )`k($+#j6110=

4$+9<D`%o!k( ^juros #jc$ocu`s $j L(juros+ ks PR-617>K/ko(k;(` lrj

+$$'=88555%kr%ko(&!j8`%o!k(-$juros-!jc$ocu`s-$j-l(juros+-ks-u-s-

'k$o`c$s-s``-(j5`r-!js$-+`k($+!kr`-oc-j/`rs`ks-!juc$ro`s-

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+$$'=88555oc$`rc`$5jr(%!ju8!j8/Ujj$8kr$o!(`s8kr$o!(`!l8E<N>K#

@<-N7N>-77N>-E@@B11E1N1K7>9NL>6Qk$rk N Uk& R Du+j'k%+&k& G Dku%kr E " Dku%kr K

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+$$'=88555k'j((j+js'o$k(s!j8oc$`rck$ojck('k$o`c$s`r/o!`s8.uk(o$&k$k

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$5`ks s$rk$`m& - Eusoc`ss ^j%k& ]jc(oc`X Eusoc`ss$j%k&oc$j%k&oc

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!+k((`cm`s-oc-c`5-kr`$-r`k($o`s8787B1>><+$( ]K!!`ss`% 61 K'r 617>X><Rj/kcs+o 6177 @?'kcsojc $j `?`r$ 'r`ssur` jc K'j((j )js'o$k(2s

krmocs ]jc(oc`X ^+` @!jcjo! o`s K/ko(k;(` k$=

_+$$'=88kr$o!(`s`!jcjo!$o`soc%ok$o`s!j86179-77-

678c`5s8>>9641467c`5-+js'o$k(s-r`/`cu`-mrj5$+-ljr$os-+`k($+!kr`W

]K!!`ss`% 7 K'r 617>X>4Rj!ok( D`%ok CPQrk+k ,6179 Jur sos$`r Cor;+k&k ]jc(oc`X K/ko(k;(`

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]K!!`ss`% 6> K'r 617>X>R!+j(`s Gj+csjc : ,6110 @?'(jrocm #jr'jrk$` R$rk$`m& <` '' >9-

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