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Confidential | 1
A Saas Platform for Targeted Interactive Marketing on the Terminal
March, 2020
Innovative Solutions for SMBs – Mobility
Case Study: Nail Salon
Control Screen ContentIncrease Customer Loyalty
New Revenue StreamEMV Payments
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Pin Pads, such as the Lane2500, function like a Stand-alone Terminal with WannLynx
When a customer enters the nail
salon, any Pin Pad can be accessed
by an employee who enters their
username and password
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Any PIN Pad Can Check-in a Customer, Improving Service and Productivity
SME staff using the PIN Pad have
access to all appointment
information. They can call up the
correct appointment and ensure
the client gets to the proper server
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Current Appointment
Servers have access to
appointment information. They
can see what the services the
customer has booked, including
normal nail color.
Servers can also try to upsell
with specials, buying product or
snacks from the cart.
They pass the Pin Pad to the
customer to view the specials or
sign off on the appointment
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Confirm Purchase
Customers can confirm
purchases by inputting their
signature directly on the PIN Pad
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Servers can Upsell
Servers can now easily
upsell items to clients.
Servers can sell the bottle of
nail polish the customer is
using - - for touch-ups
during the month.
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Increase Loyaltywith Specials
Customers can know easily
see specials, such as a more
expensive manicure.
It will increase sales and
strengthen customer loyalty.
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New Revenue Opportunity
Customers can view and
order a limited number of
items to have during their
appointment, such as water
or coffee.
This information is
available through the
database to the kitchen
which can then deliver to
the server’s station.
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Update Invoice Information
Changes made to the
customer’s invoice, buying a
bottle of nail polish, are added
on the invoice.
Customers can view the
invoice and confirm the total.
At this point the PinPad goes
into hibernation and the
appointment begins.
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Invoice at End of Appointment
When the appointment is over
and the server has logged
back in, the customer sees
their invoice again.
The customer has the choice
to see more items or proceed
to payment.
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Revise Invoice with a Tip
Customers can use
the PIN Pad and add
the tip amount they
want to give the server
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Final Invoice
Customers can view the
revised invoice with the
tip, accept and move to
payment or add
additional items
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Easily Customize Payment Options
WannLynx is PCI PA-DSS
compliant and certified to
Fiserv (FirstData).
WannLynx uses BIN range
routing which allows for
flexibility in accepting
payment methods.
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WannLynx Recognizes the Card Type used
WannLynx recognizes that a
VISA card has been used
and sends the Visa approval
If a retailer wants, they can
show a brief ad while the
host processes the payment
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WannLynx can Integrate to your Loyalty Program
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Provide Additional Information/Benefits to Customers to Strengthen Loyalty
Potential Options Include:
● Let them rate your service
● Allow them to see information on their past visits
● Allow them to book the next appointment
● Provide future discounts for early an booking or recommending a friend?
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Messages can be Interactive with the Customers – Responding to their Comments
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Take the Opportunity to Ensure Future Sales
Have customers book
the date of their next
appointment (adding the
information to their
receipt)
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Take the Opportunity to Ensure Future Sales
Customers can view what
times are available to
book or are already taken
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Customize Receipts and Provide Value Add to Patrons
Booking information can
be added to receipts to
provide value to your
customers and help
ensure appointments are
not missed
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Customize Screens/Options
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Link Screens with Database Information
The customer’s email is
easily pulled from the
database for verification.
New information added by
the customer is sent to
the database for updating.
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Earn Revenue from 3rd Parties with Ads on Idle Screens
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SalonLynx
o Small, low-cost Linux device at each location for access to PIN Pads (works with stand-alone or semi integrated). Has Wi-Fi, Bluetooth and USB connectors
o Establishes connection to QuikLynx cloud and sets up parallel processes triggered by events/timers
o Send polls, diagnostics and statistics for monitoring and troubleshooting
o Receives software upgrades, media and asset management messages from cloud server
o PCI PA-DSS certified ; can take POS out of scope and directly talk securely to any payment host
QuikLynx
o SaaS platform manages and monitors content on each terminal
o Provides asset/remote management, delivering software updates to SalonLynx, as required, as well as Remote Key Injection (for security)
o Provides media management for in-house promotions, ads, rewards as well as 3rd party ads/videos
o Uses neural networks and machine learning to collect, analyze and determine customer profiles based on numerous variables
o Delivers tailored messages to identified customers as fast as the transaction approval
WannLynx Solution Components
Retailer
The WannLynx solution is driven by cloud-based intelligent servers, controlling a Linux device, to deliver secure payments and determine the process flow and content on
terminals at the retail environment
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WannLynx Solution is Plug and Play
o Order PIN Pad from Ingenico source with WannLynx debit keys
o Order SalonLynx from WannLynx, terminal distributor or Amazon and provide serial number to WannLynx support
o At retail connection, connect SalonLynx to PINPad
o SalonLynx will call cloud server, QuikLynx, which identifies geo co-ordinates and uploads all content into the box to manager the screens and message flow
o Run test transactions on all PIN Pads, confirm transaction on the portal and in bank account
o Manage and monitor devices from client portal
SalonLynx
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QuikLynx - Cloud-based Server
Drives sales and creates stronger customer loyalty
Manages the terminals, screen content/processes; reports activity
• 24/7 management/monitoring of the terminal and transactional data;
• Collects and stores unique identifiers for cardholders;
• Uses AI/neural networks to create customer profiles;
• Determines best messaging for customer based on profile and tags on messages
• Graphic management functionality
• Delivers content seamlessly to the terminal
An easy-to-read user interface experience, giving a snapshot of stores in real-time. Its dashboard
provides an overview of all activities at a glance (sales, transactions, active
stores, on-site activities, active campaigns
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QuikLynx – Store Management Tracks all merchants, locations, SalonLynx devices, terminals and users. Assists in
deployment, configuration, inventory control, device management, storyboard flexibility (look, screens, flow) and order of screens, reporting and firmware upgrades.
Device Management – QuikLynx manages and monitors the inventory, deployment, configuration and firmware upgrades of all SalonLynx devices. Upon installation, SalonLynx units establish connections back to QuikLynx and set up parallel processes that can be triggered by events or timers on periodic intervals: polls (tracks units through keep-alives), diagnostics (logs every hour for troubleshooting) and statistics.
Storyboards – The user controls the content of the terminal using macros. QuikLynx allows users to customize what will be shown on the screen as well as the order and timing.
User Management – QuikLynx provides different layers of device access and management depending on the type of user. It can control access to SalonLynx devices in the field. It provides security audit logs of all activities by user. Alerts can be established for particular users to be notified when there is a failure or particular activity (e.g., transaction limited exceeded).
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QuikLynx – Macros • The flow and content on terminal screens are
determined by macros
• Macros allow retailers to easily customize their storyboards – branding each screen, improving graphics and determining the order and flow
• Macros provide retailers with all the benefits of customized application development without the technical knowledge and resources
• Macros are a sequence of computing instructions created in QuikLynx. Each macro state represents a set of tasks/commands and a step in the process flow
• Macros can be grouped into blocks and can be pre- set for ease of application for retailers
• Macros can be edited and tested in QuikLynx and then pushed to the device when ready
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QuikLynx – Activity Management
Transactional Data – every 30 minutes from every location, transaction statistics are captured from the terminal and relayed to QuikLynx, including the sale amount and number of transactions. Presented in a way for analysis and action. It can be sorted by store(s), date and time.
Detailed Sales – trends by core area, such as preauthorization, final, refund, void and store sales. Details such as card type, truncated card number, amount, authorization code and lane is available.
Campaign Reports – details on campaign activities are available for viewing by store(s), date and time. It can be downloaded for detailed analysis.
Inventory Reports – QuikLynx tracks devices as they move from WannLynx to partner to store. Store(s) can monitor their inventory. A US map can be filtered by region, state, city or a particular location.
All the information from the store(s) in one easy-to-read location. It is designed with the needs of the store manager, chain or ISO in mind
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QuikLynx – Campaign/Profile Management
Easily create, customize and manage campaigns which can be interactively displayed on screens – particularly idle ones
Campaigns – various types are currently available: videos and graphic ads. Ads/videos can be for in-store items or from 3rd parties with each ad generating revenue for the store between $3-20 CPM (cost per thousand impressions) . Every campaign is assigned tags/key words which are used to target a particular type of transaction. Campaign items are grouped into blocks; the order and duration of blocks are easily customizable.
Cardholder Profiles – QuikLynx collects and analyzes details on cardholders to determine their preferences. Personas are created grouping customers with similar characteristics. Cardholder data currently includes name, type of payment, previous purchase information and loyalty information. With time this can include tokens from credit cards as well as artificial intelligence for predictive modelling. Campaign blocks are used to target customer personas. Targeting campaigns to the needs and desires of particular customer profiles dramatically increases the campaign’s success and the store’s revenue.
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Summary of WannLynx Benefits for SMB Retailers
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Control screens to create a store system that increases the number of visits, revenue per visit and customer loyalty
Integrate with loyalty, to recognize customers and control the screen from start to finish, including idle time, to deliver targeted messages
Use key partners for installation, support, time to market
Deliver EMV and secure payment technology (PCI PA-DSS, P2PE) to reduce costs and fraud risks
Talented team led by customer-focused, serial entrepreneur with extensive security, retail payment experience and proven track-record integrating terminals to cloud-based functionality
Future-proof functions and features. WannLynx is nimble and offers innovative solutions - - now and in the future