“Our franchise reporting is far more

powerful than what we had before

we purchased the Routeware sys-

tem. Not only can we meet our ju-

risdictional responsibilities, we also

reap the benefits of better route

management, improved customer

service, and objective, fair driver

auditing.”

Jason Barnes

IT Manager

Hillsboro Garbage Disposal

If there’s one thing that’s important in a

franchised environment, it’s route activ-

ity and cost reporting. Jurisdictional

governing bodies require it and waste

haulers have to provide it.

“Our reporting methods were clunky

and time consuming,” said Jason

Barnes, IT Manager at Hillsboro Dis-

posal. “Then we got the Routeware sys-

tem. Now, our reports are accurate,

efficient, and much easier to produce.”

In addition to achieving the goal of sim-

plified route reporting, the Routeware

system provided Hillsboro with some

unexpected benefits in route efficiency,

customer service, and driver manage-

ment. These benefits have transformed

Hillsboro Garbage Disposal into a

leaner, tougher hauler with complete

visibility of their drivers, routes, and

vehicles.

In the area of route efficiency, the

Routeware system allowed the Hills-

boro fleet to increase the pickup den-

sity on each route. “The more you give

a driver to do, the faster he tends to

work,” Jason said. “Because the Route-

ware system operates in real-time, we

could review each driver’s workload

Hillsboro Garbage Disposal

3003 SW 153rd Dr. Suite 201

Beaverton, OR 97006

(877) 906-8550 www.Routeware.com

and add capacity wherever we needed

it.” Jason pointed to his roll-off vehicles

as an example, saying that same-day

drop box service became easier to

manage thanks to Routeware.

“Because we know where the driver is

and what he is doing, we can slot their

work in a much more efficient manner.”

Customer service was also improved

thanks to the Routeware system. With

objective data providing a window into

field pick-up activity, the office staff is

better able to discuss billing issues and

provide accurate container service in-

formation while the customer is on the

phone, instead of researching informa-

tion and calling the customer back.

This has reduced the time per call,

while improving response times and

increasing customer satisfaction levels.

The Routeware system also led to pow-

erful changes in the way drivers were

managed. “Routeware gives us the abil-

ity to objectively audit driver perform-

ance,” Jason commented. “That means

everyone is measured on the same

standard. This levels the playing field,

it’s fair, and it’s improved everyone’s

performance.”

Improving Jurisdictional Reporting

The need for objective, accurate city and country reporting led to

unexpected improvements route efficiency, customer service, and

driver management

Routeware Case Study