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CASE STUDY: CYBERBULLYINGEric R. Young, Taylor Police, and Deven Siesel
Facts of the Case
Panorama College Information Ariana’s Campus Involvement Kathy’s Campus Involvement A Facebook page was created displaying
Kathy in a very poor image and was created at the same time Ariana was on Facebook as well as several other students
Kathy has been seeing a counselor regularly for unstable emotional issues
Facts cont.
Kathy and Ariana’s past relationship Public and private disputes over the last several
days Ariana told Matt that she documented a party
involving Kathy and the others causing retaliation, BSA is in a rift which is causing the Black population on campus to be deeply affected
Ariana’s parents are major donors of the institution Lawyers are involved on both sides The college president has been notified of this
situation
Key Actors
Ariana Jackson – Black Student Association President.
Kathy Shapiro – Black Student Association Treasurer.
Matt Millman – Director of Residential Education Sharon Rodriguez – Resident Director Charlotte Patterson – Director of Student Activities Madelyn Caruso – Dean of Students Brian Bennington – Campus Psychologist Paul Lee – Director of Information Technology
Immediate & Short Term Decision Issues
Immediate: Is Kathy in an acceptable mental condition? Should Ariana be on suspension from her
position before the conduct process occurs? What information is relevant to present to
supervisor during the meeting tomorrow?Short Term: What conduct actions should be taken? What steps should be taken to put out this situation prior to the conduct process?
Long Term Decision Issues
Long Term: Should a social media policy be added to the university code of conduct?
What work should be done to reestablish the Black community on campus?
Additional Information Needed Double check the party documentation Who actually created the webpage Who has been harassing Ariana at meetings Are lawyers permitted in the hearing process under
institutional rules? What is the mission of the student conduct process? Is there a social media policy within the student
code of conduct? History of Ariana’s and Kathy’s relationship Precedent of harassment cases on campus Matt’s tenure/experiences at the institution
Relevant Theories
Gilligan’s Moral Development Josselson’s Identity Development Sanford’s Challenge and Support Model Processual Leadership Theory Social Change Model Professional Ethics Jacoby’s SPAR Model FERPA
Alternative Solution #1 and Theory
Concede to external and internal pressures No judicial process- only developmental
conversations
Ethic of Care
Pros and Cons #1
Pros: Students are happy Donors happy President not upset
with you Keep a good staff
member Issue solved quickly
Lack of development potential
Lack of consequences for students
No incentive to change behaviors
Pros Cons
Alternative Solution #2 and Theory Hold the case until all information is
discovered; utilize Restorative Justice Room change for each student No contact directive ordered for the two,
including BSA meetings
Ethic of Care Processual Leadership Theory FERPA Social Change Model
Pros and Cons #2
Potential for student development
Students work it out through a civil process
No lawyers Keep donors Student’s voices heard
and represented to administration
Process is longer Pressure from parents
and other administrators
Students lose potential support systems
Parents withdraw students
Other students continue to fuel the fire and students ignore the no contact directive
Pros Cons
Alternative Solution #3 and Theory Provide a workshop for members of BSA
on handling controversy with civility.
Ethic of Care Challenge and Support Model Gilligan’s Moral Development Social Change Model
Pros and Cons #3
Provides students with resources
Allows them to better handle situations like this in the future without outside aid
Allows all members to have an educational experience
Reunites the black student population on campus
Potential backlash from the group members not involved
Students do not attend, therefore do not get the benefits
Pros Cons
Alternative Solution #4 and Theory
Develop and hold a “Cyber bullying Workshop” With BSA Open to everyone
Josselson’s Identity Development Gilligan’s Moral Development Social Change Model
Pros and Cons #4
Provides students with resources
Helps them to better handle situations like this in the future without outside aid
Allows all members to have an educational experience
Reunites the black student population on campus
Potential backlash from the group members not involved
Students do not attend, therefore do not get the benefits
Pros Cons
Alternative Solution #5 and Theory Add a no tolerance social media policy to
the University Code of Conduct with strict guidelines and harsh punishments.
Best Practices Ethic of Justice
Pros and Cons #5
Deters students from cyber bullying
Easy to follow protocol should cyber bullying take place
May prevent future events
Campus community may not support the harshness of the policy
Administrators may not support and therefore allow its creation
Pros Cons
Alternative Solution #6 and Theory Reach out to the Black Community on
campus and see what their needs and wants are to establish a strong relationship with the university and their members. Other minority groups on campus as well?
Challenge and Support Ethic of Care Josselson
Pros and Cons #6
Reunites Black Community
Strengthens BSA Potentially brings
Kathy and Ariana back together
Shows campus commitment to diversity and inclusion
Other minority groups on campus may feel neglected
Pros Cons
Alternative Solution #7 and Theory Advisor Training Session
Challenge and Support (How-To) Social Change Model
Pros and Cons #7
Gives advisor resources to work with the students and how handle these types of situations and how to interact with group members
Potentially lose advisors that do not want to or have the time for the training
Pros Cons
Alternative Solution #8 and Theory Proceed with the conduct process Students each violated portions of the
student code of conduct; they should be sanctioned.
Professional Ethics Gilligan’s Moral Development Josselson’s Identity Development
Pros and Cons #8
Everything handled fairly
Conclusion derived from facts
Students have opportunity to learn from sanctions
Other students see this as an example
Lose angry donors President upset with
you Lose a good staff
member Lose a student to
transfer process Send a student into
deeper depression
Pros Cons
Plan of Action (Immediate)
Move both girls into new resident halls. Establish a “no contact” directive ordered for the two, including BSA meetings.
Continue to acquire all the facts of the case.
Plan of Action (Short)
Develop and hold a “Cyber bullying Workshop” to help inform, gain awareness and help prevent cyber bullying in the future. (See Handout)
Conduct an advisor training on organizational development
Hold formal conduct meetings with each of the students and assign sanctions
Plan of Action (Long)
Add a no tolerance social media policy to the University Code of Conduct with strict guidelines and harsh punishments.
Reach out to the various minority student organizations on campus and see what their needs and wants are in order to establish a strong relationship between the university and their members.
References
Alvarez, C. (2009). Controversy with Civility. In Komives, S. R. & Wagner, W. (Eds.), Leadership for a Better World (263-293). San Francisco, CA: Jossey-Bass
Evans, N. J., Forney, D. S., Guido, F. M., Patton, L. D., & Renn, K. A. (2010). Student development in college: Theory, research, and practice (2nd ed.). San Francisco: Jossey- Bass.
Gerzon, M. (2006). Leading through Conflict: How successful leaders transform differences into opportunities. Cambridge, MA: Harvard Press . Retrieved
from: http://hbswk.hbs.edu/archive/5351 Jacoby, B. (1993). Service delivery for a changing student constituency. In M.J.
Barr (Ed.), The handbook of student affairs administration (pp. 468-480). San Francisco: Jossey-Bass
Kaplin, W. A., & Lee, B. A. (2009). A legal guide for student affairs professionals. (2nd ed.). New York: Jossey Bass.
Kezar, A.J., Carducci, R., Contreras-McGavin, M. (2006). Rethinking the “L” word in higher education: The revolution in research on leadership. San Francisco: Jossey-Bass.
Shapiro, J.P., & Gross, S.J. (2008). Ethical educational leadership in turbulent times: (Re)Solving Moral Dilemmas. New York: Taylor & Francis Group, LLC.
Stage, F. K., & Hubbard, S. M. (2012). Linking theory to practice: Case studies for working with college students. (3rd ed.). New York: Rutledge.