TRANSITION PHASE - HRM to SHRM The first thing that needs to be done is to provide an actual definition and analysis to what it actually means to be SHRM. In order to define this concept, it is first important to actually explain what is meant by human resources in general. Appleby & Mavin (2000) explain that Human resources are the efforts, skills, and capabilities that people contribute to an employing organization which enable it to continue in existence. Although difficult to define, SHRM is generally perceived as a distinctive approach to managing people which seeks to achieve competitive advantage through the strategic development of a highly committed and capable workforce. The definition that is provided here explains that human resources is really about the skills that the people of an organization bring together in order to keep it alive. In addition, the authors explain that moving into the realm of SHRM is about managing the human capital of an organization in such a way as to achieve some type of competitive edge. Having not only a committed workforce, but also having a workforce that is highly trained for the job that must be performed achieves the competitive edge. Moving in this direction is where human resources become SHRM. TeleVox Software, Inc. is a technology- centered company based in Mobile, AL. Since 1992, TeleVox has provided software communication applications to the healthcare industry and other commercial markets. Today, TeleVox counts more than 12,000 practices, clinics, hospitals, organizations and businesses as clients. Our software solutions cover a broad range of messaging and communication applications, all designed to improve doctor-patient and business-customer communication.
A case study was being generated from the reserach article, to provide the understanding of HRM transforming its practices to Strategic HRM. The Company TELEVOX Software, transformed its processes of HRM to Strategic HRM. in a way of transfering the practices, they have realzied where the changes are equired to transfer their HRM to SHRM. also while application of SHRM the company address some issues.
