Casair CPNI COMPLIANCE MANUAL.doc

8/20/2019 Casair CPNI COMPLIANCE MANUAL.doc

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CUSTOMER PROPRIETARYNETWORK INFORMATION (CPNI)

COMPLIANCE MANUAL ANDOPERATING PROCEDURES

FOR

CASAIR, INC.


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CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) COMPLIANCE MANUAL AND OPERATINGPROCEDURES

TABLE OF CONTENTS

This Manual reflects federal law on the subject of Customer Proprietary Network Information(CPNI), and is current throuh the !CC"s #eport and $rder and !urther Notice of Proposed #ulemakin, CC %ocket No& '**+ (rel"d pril -, -../)&

(#e0ised %T1)

(Revised June 1, 2008)


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CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) COMPLIANCE MANUAL ANDOPERATING PROCEDURES

TABLE OF CONTENTS

1. Definitions....................................................................................... 32. Statement of Corporate Policy....................................................... 63. What Is CPNI?................................................................................ 7. !se "f CPNI In #eneral................................................................. $%. !se "f CPNI& C'stomer ppro)al Not *e+'ire,.......................... -6. !se "f CPNI& ar/etin0 Witho't C'stomer ppro)al...................17. !se "f CPNI& "nly With C'stomer ppro)al.................................11$. Notices *e+'ire, o "tain ppro)al o !se CPNI.......................13-. Disclos're of CPNI With 4oint 5ent're Partners "r In,epen,ent

Contractors.....................................................................................16

1. Company Safe0'ar,s n, *ecor,/eepin0 *e+'irements.............17

APPENDICES

PPNDI 1& nn'al Certificate of Compliance 8ith CPNI *'les. 2% PPNDI 2& mployee 5erification of CPNI an'al *e)ie8.......2- PPNDI 3& "pt9"'t Notice........................................................3 PPNDI & CPNI Disclos're :orm.............................................31 PPNDI %& ;o0 of C'stomer Complaints *elate, to CPNI........32

3 (Revised June 1, 2008)


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SECTION 1 – DEFINITIONS

Accoun In!o"#$%onInformation that is specifically connecte, to a c'stomer o8ns or controls= is o8ne, or controlle, y= or is 'n,er common o8nership or control 8ith= another person. he term o8n@ means to o8n an e+'ityinterest (or the e+'i)alent thereof> of more than 1 percent.

A**"'*$' Cuo#'" In!o"#$%onCollecti)e ,ata that relates to a 0ro'p or cate0ory of ser)ices or c'stomers= from 8hichin,i)i,'al c'stomer i,entities an, characteristics ha)e een remo)e,.

B"'$c+When a person= 8itho't a'thoriAation or eBcee,in0 a'thoriAation= has intentionally 0aine,access to= 'se, or ,isclose, CPNI.

C$""%'" See telecomm'nications carrier@ ,efinition.

C$ D'$% In!o"#$%on

ny information that pertains to the transmission of specific telephone calls= incl',in0= for o'to'n, calls= the n'mer calle,= an, the time= location or ,'ration of any call an,= for ino'n,calls= the n'mer from 8hich the call 8as place,= an, the time= location or ,'ration of any call.*emainin0 min'tes of 'se is not Call Detail Information ('t is CPNI>.

CMRSCommercial oile *a,io Ser)ice.

Co##un%c$%onR'$'& S'"-%c'elecomm'nications ser)ices information ser)ices typically pro)i,e, y telecomm'nicationscarriers= an, ser)ices relate, to the pro)ision or maintenance of c'stomer premises e+'ipment(CP>.

Co#$n/C$$%", Inc.

Cuo#'" person or entity to 8hich a telecomm'nications carrier is c'rrently pro)i,in0 ser)ice.

(Revised June 1, 2008)


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SECTION 1 – DEFINITIONS (CON0T)

Cuo#'" P"'#%' Eu%#'n (CPE)+'ipment employe, on the premises of a person (other than a carrier> to ori0inate= ro'te or

terminate telecomm'nications.

E#'"*'nc/ No%!%c$%on S'"-%c'Ser)ices that notify the p'lic of an emer0ency.

E#'"*'nc/ S'"-%c'-9191 emer0ency ser)ices an, emer0ency notification ser)ices.

E#'"*'nc/ Suo" S'"-%c'Information or ,ata ase mana0ement ser)ices 'se, in s'pport of emer0ency ser)ices.

FCC

he :e,eral Comm'nications Commission.

In!o"#$%on S'"-%c'he offerin0 of a capaility for 0eneratin0= ac+'irin0= storin0= transformin0= processin0=retrie)in0= 'tiliAin0 or ma/in0 a)ailale information )ia telecomm'nications= incl',in0 electronicp'lishin0= 't not incl',in0 any 'se of any s'ch capaility for the mana0ement= control= or operation of a telecomm'nications system or the mana0ement of a telecomm'nications ser)ice.

In!o"#$%on S'"-%c' T/%c$/ P"o-%&'& 2/ T''co##un%c$%on C$""%'"Information ser)ices that telecomm'nications carriers typically pro)i,e= s'ch as Internet accessor )oice mail ser)ices. he term ,oes not incl',e retail cons'mer ser)ices pro)i,e, 'sin0Internet 8esites (s'ch as tra)el reser)ation ser)ices or mort0a0e len,in0 ser)ices>= 8hether or

not s'ch ser)ices mi0ht other8ise e consi,ere, to e information ser)ices.

In'"conn'c'& 3oIP S'"-%c' ser)ice that& (1> enales real9time= t8o98ay )oice comm'nications (2> re+'ires a roa,an,connection from the 'ser re+'ires Internet protocol9compatile c'stomer premisese+'ipment an, (> permits 'sers 0enerally to recei)e calls that ori0inate on the p'lic s8itche,telephone net8or/ an, to terminate calls to the p'lic s8itche, telephone net8or/.

Loc$ E4c+$n*' C$""%'" ny person en0a0e, in the pro)ision of telephone eBchan0e ser)ice or eBchan0e access. S'chterm ,oes not incl',e a person insofar as s'ch person is en0a0e, in the pro)ision of acommercial moile ser)ice (eBcept to the eBtent that the :CC ,etermines that s'ch ser)ice

sho'l, e incl',e, in the ,efinition of the term>.

OIn A"o-$ metho, for otainin0 c'stomer consent to 'se= ,isclose= or permit access to the c'stomersCPNI. his appro)al metho, re+'ires that the carrier otain the c'stomers affirmati)e= eBpressconsent allo8in0 the re+'este, CPNI 'sa0e= ,isclos're or access after the c'stomer is pro)i,e,appropriate notification of the carriers re+'est.

% (Revised June 1, 2008)


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SECTION 1 – DEFINITIONS (CON0T)

OOu A"o-$ metho, for otainin0 c'stomer consent to 'se= ,isclose= or permit access to the c'stomers

CPNI. !n,er this appro)al metho,= a c'stomer is ,eeme, to ha)e consente, to the 'se=,isclos're or access to the c'stomers CPNI if the c'stomer has faile, to oEect thereto 8ithinthe prescrie, 8aitin0 perio,= after the c'stomer is pro)i,e, appropriate notification of thecarriers re+'est for consent.

Pu2%c S$!'/ An5'"%n* Po%nhe term p'lic safety ans8erin0 point@ means a facility that has een ,esi0nate, to recei)eemer0ency calls an, ro'te them to emer0ency ser)ice personnel.

R'$&%/ A-$%$2' B%o*"$+%c$ In!o"#$%onInformation ,ra8n from the c'stomer i,entifyin0 the liste, names of a carriers s'scriers an, the s'scrierstelephone n'mers= a,,resses= or primary a,)ertisin0 classifications (as s'ch classificationsare assi0ne, at the time of the estalishment of s'ch ser)ice>= or any comination of s'ch liste,names= n'mers= a,,resses= or classifications an, (2> that the carrier or an affiliate hasp'lishe,= ca'se, to e p'lishe, or accepte, for p'lication in any ,irectory format. T''co##un%c$%on C$""%'"

ny pro)i,er of telecomm'nications ser)ices= eBcept that s'ch term ,oes not incl',ea00re0ators of telecomm'nications ser)ices= 't ,oes incl',e an entity that pro)i,es

interconnecte, 5oIP ser)ice.

T''co##un%c$%on S'"-%c'he offerin0 of telecomm'nications for a fee ,irectly to the p'lic= or to s'ch classes of 'sers asto e effecti)ely a)ailale ,irectly to the p'lic= re0ar,less of the facilities 'se,.

T''+on' Nu#2'" o! R'co"&he telephone n'mer associate, 8ith the 'n,erlyin0 ser)ice= 't ,oes not incl',e thetelephone n'mer s'pplie, as a c'stomers contact information.@

3$%& P+oo ID 0o)ernment9iss'e, means of personal i,entification 8ith a photo0raph s'ch as a ,ri)er


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SECTION 7 – W8AT IS CPNI9

CPNI is information that relates to the +'antity= technical confi0'ration= type= ,estination=location an, amo'nt of 'se of a telecomm'nications ser)ice s'scrie, to y any

c'stomer of a telecomm'nications carrier= an, that is ma,e a)ailale to the carrier ythe c'stomer solely y )irt'e of the carrier9c'stomer relationship an, Informationcontaine, in the ills pertainin0 to telephone eBchan0e ser)ice or telephone toll ser)icerecei)e, y a c'stomer of a carrier.

12amples3

Information regarding to !om, !ere, and !en a

"ustomer #$a"es a "a$$

%re&uen"', timing, and duration of "a$$s

(!e t'#es of servi"e offerings to !i"! t!e "ustomer sus"ries

(!e e*tent to !i"! a "ustomer uses a servi"e

(!e "ustomer+s #resus"ried to$$ #rovider

Ca$$ detai$ information on inound and outound "a$$s

CPNI ,oes not consist of s'scrier list information c'stomer name= a,,ress an,phone n'mer or a00re0ate c'stomer information.

$ (Revised June 1, 2008)


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SECTION : – USE OF CPNI IN GENERAL

1. Du/he Company has a ,'ty to protect the confi,entiality of its c'stomers CPNI.

he Company m'st ,isclose CPNI 'pon affirmati)e 8ritten re+'est y thec'stomer= to any person ,esi0nate, y the c'stomer.

6. U' o! CPNI O2$%n'& F"o# Co#$n/0 Cuo#'"Bcept as other8ise permitte, as ,escrie, in this Compliance an'al= 8hen theCompany recei)es or otains CPNI y )irt'e of its pro)ision of atelecomm'nications ser)ice= it can only 'se= ,isclose= or permit access toin,i)i,'ally i,entifiale CPNI in its pro)ision of&

a. he telecomm'nications ser)ice from 8hich the information is ,eri)e, or

. Ser)ices necessary to= or 'se, in= the pro)ision of the telecomm'nicationsser)ice= incl',in0 the p'lishin0 of ,irectories.

7. U' o! CPNI O2$%n'& F"o# O+'" C$""%'"When the Company recei)es or otains CPNI from another carrier for p'rposesof pro)i,in0 any telecomm'nications ser)ice= it shall 'se s'ch CPNI only for s'chp'rpose= an, not for its o8n mar/etin0 efforts.

:. U' o! A**"'*$' Cuo#'" In!o"#$%on

a. 00re0ate c'stomer information is collecti)e ,ata that relates to a 0ro'p

or cate0ory of ser)ices or c'stomers= from 8hich in,i)i,'al c'stomer i,entities an, characteristics ha)e een remo)e,.

. he Company may 'se= ,isclose= or permit access to a00re0ate c'stomer information other than for the p'rposes ,escrie, in ao)e= 't only if itpro)i,es s'ch information to other carriers or persons on reasonale an,non,iscriminatory terms an, con,itions 'pon reasonale re+'est.

;. T"$c


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SECTION ; – USE OF CPNI>CUSTOMER APPRO3AL NOT RE?UIRED

1. he Company may 'se= ,isclose= or permit access to CPNI= 8itho't c'stomer appro)al&

a. o pro)i,e insi,e 8irin0 installation= maintenance= an, repair ser)ices.

. :or the pro)ision of c'stomer Premises +'ipment an, call ans8erin0=)oice mail or messa0in0= )oice stora0e an, retrie)al ser)ices= faB storean, for8ar,= an, protocol con)ersion.

c. o protect the ri0hts or property of the Company= or to protect 'sers of ser)ices an, other carriers from fra','lent= a'si)e= or 'nla8f'l 'se of= or s'scription to= s'ch ser)ices.

,. o initiate= ren,er= ill an, collect for telecomm'nications ser)ices.

2. C*S pro)i,ers may 'se= ,isclose= or permit access to CPNI to&

a. Con,'ct research on the health effects of C*S.

. Pro)i,e call location information concernin0 the 'ser of C*S&

i. to a P'lic Safety ns8erin0 Point= emer0ency me,ical ser)icepro)i,er or emer0ency ,ispatch pro)i,er= p'lic safety= fire ser)ice=or la8 enforcement official= or hospital emer0ency or tra'ma care

facility= in or,er to respon, to the 'sers call for emer0encyser)ices

ii. to inform the 'sers le0al 0'ar,ian or memers of the 'sersimme,iate family of the 'sers location in an emer0ency sit'ationthat in)ol)es the ris/ of ,eath or serio's physical harm or

iii. to pro)i,ers of information or ,ataase mana0ement ser)icessolely for p'rposes of assistin0 in the ,eli)ery of emer0encyser)ices in response to an emer0ency.

3. :or certain mar/etin0 acti)ities as ,isc'sse, on Section 6.



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SECTION = – USE OF CPNI>MARKETING 4IT5$6T CUSTOMER APPRO3AL

1. he Company may 'se= ,isclose= or permit access to CPNI for the p'rpose of pro)i,in0 or mar/etin0 ser)ice offerin0s amon0 the cate0ories of ser)ice (i.e.

local= intereBchan0e= an, C*S> to 8hich the c'stomer alrea,y s'scries fromthe Company= 8itho't c'stomer appro)al.

12ample3

C'stomer s'scries to the primary asic local eBchan0e

ser)ice of GC elephone Company (GC>. GC may 'seCPNI to mar/et a ,ifferent local eBchan0e ser)ice callin0plan to c'stomer.

2. If the Company pro)i,es ,ifferent cate0ories of ser)ice= an, a c'stomer s'scries to more than one cate0ory of ser)ice (the cate0ories ein0 local=intereBchan0e= an, C*S> offere, y the Company= the Company may shareCPNI amon0 its affiliate, entities that pro)i,e a ser)ice offerin0 to the c'stomer=8itho't c'stomer appro)al.

12ample3

C'stomer s'scries to the local telephone ser)ice of GCelephone Company (GC>= an, also s'scries to the tollser)ice of GC. GC may share CPNI 8ith its affiliate= HCorp= 8itho't otainin0 c'stomers prior appro)al= if HCorp pro)i,es a ser)ice offerin0 to the c'stomer.

3. he Company may= 8itho't c'stomer appro)al= 'se CPNI to mar/et ser)icesformerly /no8n as a,E'nct9to9asic ser)ices= s'ch as= 't not limite, to= spee,,ialin0= comp'ter9pro)i,e, ,irectory assistance= call monitorin0= call tracin0= callloc/in0= call ret'rn= repeat ,ialin0= call trac/in0= call 8aitin0= caller ID= call

for8ar,in0= an, CentreB feat'res.



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SECTION @ – USE OF CPNI>$N78 4IT5 CUSTOMER APPRO3AL

1. he Company may not 'se= ,isclose= or permit access to CPNI to mar/et ser)iceofferin0s to a c'stomer that are 8ithin a cate0ory of ser)ice to 8hich the

c'stomer ,oes not alrea,y s'scrie from the Company= 'nless&

a. No c'stomer appro)al is necessary (as ,escrie, in Section 6> or

. he Company has c'stomer appro)al to ,o so.

2. If the Company pro)i,es ,ifferent cate0ories of ser)ice= 't a c'stomer ,oes nots'scrie to more than one offerin0 y the Company= the Company is notpermitte, to share CPNI 8ith its affiliates= eBcept 8ith the c'stomers appro)al.

12ample3

C'stomer s'scries to the local telephone ser)ice of GC

elephone Company (GC>= 't no other ser)ice. GC maynot share CPNI 8ith its affiliate= H ;on0 Distance= 8itho'totainin0 c'stomers prior appro)al.

3. he Company may otain appro)al thro'0h 8ritten= oral or electronic metho,s.

a. If the Company relies on oral appro)al= it ears the 'r,en of ,emonstratin0 that s'ch appro)al has een 0i)en in compliance 8ith the:CCs re0'lations.

. c'stomers appro)al or ,isappro)al to 'se= ,isclose= or permit access toCPNI m'st remain in effect 'ntil the c'stomer re)o/es or limits s'chappro)al or ,isappro)al.

c. he Company m'st maintain recor,s of appro)al= 8hether oral= 8ritten or electronic= for at least one year.



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SECTION @ – USE OF CPNI>$N78 4IT5 CUSTOMER APPRO3AL (CON0T)

. Bcept as ,escrie, in Section %= C*S pro)i,ers m'st otain the c'stomers

eBpress prior a'thoriAation efore ,isclosin0 or pro)i,in0 access to&

a. Call location information concernin0 the 'ser of a commercial moileser)ice= or

. 'tomatic crash notification information of any person other than for 'se inthe operation of an a'tomatic crash notification system.

%. se of #tut and #tIn A##rova$ Pro"esses. he Company may 'tiliAe theopt9o't or opt9in metho, to otain appro)al to 'se its c'stomers in,i)i,'allyi,entifiale CPNI for the p'rpose of mar/etin0 comm'nications9relate, ser)ices

to that c'stomer.

a. #tut et!od .

i. Not Permissile&

. o otain appro)al to ,isclose the c'stomer


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SECTION – USE OF CPNI>NOTICES RE?UIRED TO OBTAIN CPNI USE APPRO3AL

1. M$n&$o"/ No%c' R'*$"&%n* So%c%$%on

a. Prior to solicitin0 any c'stomer appro)al to 'se= ,isclose= or permit access toc'stomers CPNI= 8hether thro'0h the opt9in metho, or the opt9o't metho,= theCompany m'st notify the c'stomer of the c'stomers ri0ht to restrict 'se of=,isclos're of= an, access to= the c'stomers CPNI.

. Content of Noti"e/ C'stomer notification m'st pro)i,e s'fficient information toenale the c'stomer to ma/e an informe, ,ecision 8hether to permit a carrier to'se= ,isclose= or permit access to= the c'stomers CPNI. he notification m'st&

i. State that the c'stomer has a ri0ht= an, the Company has a ,'ty= 'n,er fe,eral la8= to protect the confi,entiality of CPNI.

ii. Specify the types of information that constit'te CPNI an, the specificentities that 8ill recei)e the CPNI= ,escrie the p'rposes for 8hich CPNI8ill e 'se,= an, inform the c'stomer of the ri0ht to ,isappro)e those'ses= an, ,eny or 8ith,ra8 access to CPNI at any time.

iii. ,)ise the c'stomer of the precise steps the c'stomer m'st ta/e in or,er to 0rant or ,eny access to CPNI= an, m'st clearly state that a ,enial of appro)al 8ill not affect the pro)ision of any ser)ices to 8hich thec'stomer s'scries. Jo8e)er= the Company may pro)i,e a rief statement= in clear an, ne'tral lan0'a0e= ,escriin0 conse+'ences,irectly res'ltin0 from the lac/ of access to CPNI.

i). Ge comprehensile an, not mislea,in0.

). State that any appro)al or ,enial of appro)al for the 'se of CPNI o'tsi,eof the ser)ice to 8hich the c'stomer alrea,y s'scries from that carrier is )ali, 'ntil the c'stomer affirmati)ely re)o/es or limits s'ch appro)al or ,enial.

c. If 8ritten notification is pro)i,e,= the notice m'st e clearly le0ile= 'ses'fficiently lar0e type= an, e place, in an area so as to e rea,ily apparent to ac'stomer.

,. If any portion of a notification is translate, into another lan0'a0e= then all portions of

the notification m'st e translate, into that lan0'a0e.

e. he Company may state in the notification that the c'stomers appro)al to 'seCPNI may enhance its aility to offer pro,'cts an, ser)ices tailore, to thec'stomers nee,s. he Company also may state in the notification that it may ecompelle, to ,isclose CPNI to any person 'pon affirmati)e 8ritten re+'est y thec'stomer.



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SECTION – USE OF CPNI>NOTICES RE?UIRED TO OBTAIN CPNI USE APPRO3AL (CON0T)

1. M$n&$o"/ No%c' R'*$"&%n* So%c%$%on (Con0)

f. he Company may not incl',e in the notification any statement attemptin0 toenco'ra0e a c'stomer to freeAe thir,9party access to CPNI.

0. he Companys solicitation for appro)al m'st e proBimate to the notification of ac'stomers CPNI ri0hts.

6. OOu No%c' R'u%"'#'nhe Company m'st pro)i,e notification to otain opt9o't appro)al thro'0h electronic or 8ritten metho,s= an, not y oral comm'nication (eBcept for one9time 'se of CPNI= as,isc'sse, elo8>. he contents of any s'ch notification m'st comply 8ith there+'irements note, ao)e= an,&

a. he Company m'st 8ait a 39,ay minim'm perio, of time after 0i)in0 c'stomersnotice an, an opport'nity to opt9o't efore ass'min0 c'stomer appro)al to 'se=,isclose= or permit access to CPNI. he Company may= in its ,iscretion= pro)i,efor a lon0er perio,. he Company m'st notify c'stomers as to the applicale8aitin0 perio, for a response efore appro)al is ass'me,.

i. In the case of an electronic form of notification= the 8aitin0 perio, e0insto r'n from the ,ate on 8hich the notification 8as sent.

ii. In the case of notification y mail= the 8aitin0 perio, e0ins to r'n on thethir, ,ay follo8in0 the ,ate that the notification 8as maile,.

. If the Company 'ses the opt9o't mechanism it m'st pro)i,e notices to itsc'stomers e)ery t8o years.

c. se of Emai$ . If the Company 'ses e9mail to pro)i,e opt9o't notices= it m'stcomply 8ith the follo8in0 a,,itional re+'irements&

i. he Company m'st ha)e eBpress= )erifiale= prior appro)al fromcons'mers to sen, notices )ia e9mail re0ar,in0 their ser)ice in 0eneral=or CPNI in partic'lar

ii. C'stomers m'st e ale to reply ,irectly to e9mails containin0 CPNInotices in or,er to opt9o't

iii. "pt9o't e9mail notices that are ret'rne, to the Company as 'n,eli)eralem'st e sent to the c'stomer in another form efore the Company mayconsi,er the c'stomer to ha)e recei)e, notice an,

i). he s'Eect line of the e9mail m'st clearly an, acc'rately i,entify thes'Eect matter of the e9mail.

1% (Revised June 1, 2008)


16/35


SECTION – USE OF CPNI>NOTICES RE?UIRED TO OBTAIN CPNI USE APPRO3AL (CON0T)

6. OOu No%c' R'u%"'#'n (Con0)

). he Company m'st ma/e a)ailale to e)ery c'stomer a metho, to opt9o't that is of no a,,itional cost to the c'stomer an, that is a)ailale 2ho'rs a ,ay= se)en ,ays a 8ee/. he Company may satisfy thisre+'irement thro'0h a comination of metho,s= so lon0 as all c'stomersha)e the aility to opt9o't at no cost an, are ale to effect'ate that choice8hene)er they choose.

7. OIn No%c' R'u%"'#'nhe contents of any opt9in appro)al notification m'st comply 8ith the re+'irements,escrie, ao)e.

:. No%c' R'u%"'#'n S'c%!%c o On'T%#' U' o! CPNI

a. he Company may 'se oral notice to otain limite,= one9time 'se of CPNI for ino'n, an, o'to'n, c'stomer telephone contacts for the ,'ration of the call.

. he contents of any s'ch notification m'st comply 8ith the re+'irements of thissection= eBcept that the Company may omit any of the follo8in0 if not rele)ant tothe limite, 'se for 8hich the carrier see/s CPNI&

i. he Company nee, not a,)ise c'stomers that if they ha)e opte,9o'tpre)io'sly= no action is nee,e, to maintain the opt9o't election.

ii. he Company nee, not a,)ise c'stomers that it may share CPNI 8ith its

affiliate(s> or thir, parties an, nee, not name those entities= if the limite,CPNI 'sa0e 8ill not res'lt in 'se y= or ,isclos're to= an affiliate or thir,party.

iii. he Company nee, not ,isclose the means y 8hich a c'stomer can,eny or 8ith,ra8 f't're access to CPNI= so lon0 as the CompanyeBplains to c'stomers that the scope of the appro)al the Company see/sis limite, to one9time 'se.

i). he Company may omit ,isclos're of the precise steps a c'stomer m'stta/e in or,er to 0rant or ,eny access to CPNI= as lon0 as the Companyclearly comm'nicates that the c'stomer can ,eny access to his CPNI for

the call.



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SECTION – DISCLOSURE OF CPNI WIT8OINT 3ENTURE PARTNERS OR INDEPENDENT CONTRACTORS

he Company m'st otain opt9in consent from a c'stomer efore ,isclosin0 thec'stomer


18/35


SECTION 1 – COMPANY SAFEGUARDSAND RECORDKEEPING RE?UIREMENTS

1. M$n$*'#'n S$!'*u$"&

a. rainin0 of Company personnel 8ill incl',e re)ie8 of this Compliance an'al yall ne8 employees an, all eBistin0 employees 8ho ha)e not pre)io'sly ,one so.

. he Company 8ill pro)i,e a,,itional trainin0 on an as9nee,e, asis.

c. Company personnel 8ill ma/e no ,ecisions re0ar,in0 CPNI 8itho't firstcons'ltin0 the in,i)i,'al(s> liste, in Section 2 of this Compliance an'al. heCompanys personnel m'st otain s'per)isory appro)al re0ar,in0 any propose,'se of CPNI.

,. In ,eci,in0 8hether the contemplate, 'se of the CPNI is proper= the in,i)i,'al(s>liste, in Section 2 8ill cons'lt this Compliance an'al= applicale :CC

re0'lations= an,= if necessary= le0al co'nsel.

e. he person(s> liste, in Section 2 8ill personally o)ersee the 'se of appro)almetho,s an, notice re+'irements for compliance 8ith all le0al re+'irements.

f. he person(s> liste, in Section 2 8ill also ens're that the Company complies 8iththe opt9in re+'irements efore sharin0 CPNI 8ith any Eoint )ent're partners or in,epen,ent contractors.

0. ny improper 'se of CPNI 8ill res'lt in appropriate ,isciplinary action inaccor,ance 8ith estalishe, Company ,isciplinary policies. ny improper 'seshall e treate, as a serio's offense= an, may res'lt in s'spension or termination

of employment in appropriate cases. ny Company personnel ma/in0 improper 'se of CPNI 8ill 'n,er0o a,,itional trainin0 to ens're f't're compliance.

h. %CC Notifi"ation of #tut %ai$ure. he Company 8ill pro)i,e 8ritten notice8ithin fi)e 'siness ,ays to the :CC of any instance 8here the opt9o'tmechanisms ,o not 8or/ properly= to s'ch a ,e0ree that cons'mers inaility toopt9o't is more than an anomaly.

i. he notice 8ill e in the form of a letter= an, 8ill incl',e the Companysname= a ,escription of the opt9o't mechanism(s> 'se,= the prolem(s>eBperience,= the reme,y propose, an, 8hen it 8ill eK8as implemente,=8hether the rele)ant state commission(s> has een notifie, an, 8hether it

has ta/en any action= a copy of the notice pro)i,e, to c'stomers= an,contact information.

1$ (Revised June 1, 2008)


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SECTION 1 – COMPANY SAFEGUARDSAND RECORDKEEPING RE?UIREMENTS (CON0T)

1. M$n$*'#'n S$!'*u$"& (Con0)

ii. he Company m'st s'mit the notice e)en if the Company offers other metho,s y 8hich cons'mers may opt9o't.

i. Annua$ %i$ing of Certifi"ate of Com#$ian"e. "n an ann'al asis= a corporateofficer of the Company 8ill si0n an, file 8ith the :e,eral Comm'nicationsCommission (:CC> a Compliance Certificate (ppen,iB 1> statin0 his or her personal /no8le,0e that the Company has estalishe, operatin0 proce,'res thatare a,e+'ate to ens're compliance 8ith the :CCs CPNI r'les. statement 8illaccompany the Certificate eBplainin0 ho8 the Companys operatin0 proce,'resens're that it is or is not in compliance 8ith the :CCs CPNI r'les= as 8ell as aneBplanation of any actions ta/en a0ainst ,ata ro/ers an, a s'mmary of allc'stomer complaints recei)e, in the past year concernin0 the 'na'thoriAe,

release of CPNI. ,,itionally= the Company m'st report on any information it has8ith respect to the processes preteBters are 'sin0 to attempt to access CPNI=an, 8hat steps it is ta/in0 to protect CPNI. his ann'al filin0 8ill e ma,e 8iththe :CCs nforcement G'rea' on or efore arch 1 in G Doc/et No. 6936= for ,ata pertainin0 to the pre)io's calen,ar year.

i. he actions a0ainst ,ata ro/ers@ ,isc'sse, ao)e refers to procee,in0sinstit'te, or petitions file, y the Company at either at a state or fe,eralcommission= or the co'rt system.

ii. he s'mmary of all c'stomer complaints recei)e,@ refers to n'mer of c'stomer complaints the Company has recei)e, relate, to 'na'thoriAe,

access to CPNI= or 'na'thoriAe, ,isclos're of CPNI= ro/en ,o8n ycate0ory of complaint= e.0.= instances of improper access y employees=instances of improper ,isclos're to in,i)i,'als not a'thoriAe, to recei)ethe information= or instances of improper access to online information yin,i)i,'als not a'thoriAe, to )ie8 the information.

E. he Company 8ill re)ie8 these proce,'res on a contin'in0 asis to ens'recompliance 8ith all :CC re0'lations= an, 8ill re)ise these proce,'res as nee,e,to reflect any s'se+'ent re)isions to the applicale r'les an, re0'lationsa,,ressin0 CPNI.

6. R'co"&


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7. Au+'n%c$%on $n& P"oc'&u"$ S$!'*u$"& (Con0)

. If the c'stomer is ale to pro)i,e call ,etail information to theCompany ,'rin0 a c'stomer9initiate, call 8itho't the Company.

G. If a c'stomer re+'ests non9call ,etail information CPNI= theCompany nee, not first otain a pass8or, from the c'stomer= 'tm'st ne)ertheless a'thenticate the c'stomer.

C. he Company nee, not re+'ire c'stomer to set'p a pass8or,= 'tm'st pro)i,e the c'stomer the option to ,o so.

ii. "nline ccess to CPNI. he Company m'st a'thenticate a c'stomer 8itho't the 'se of rea,ily a)ailale io0raphical information= or acco'ntinformation= prior to allo8in0 the c'stomer online access to CPNI relate,to a telecomm'nications ser)ice acco'nt. "nce a'thenticate,= thec'stomer may only otain online access to CPNI relate, to atelecomm'nications ser)ice acco'nt thro'0h a pass8or,= as ,escrie, inthis section that is not prompte, y the Company as/in0 for rea,ilya)ailale io0raphical information= or acco'nt information.

. he Company may choose to loc/ access to a c'stomersacco'nt after repeate, 'ns'ccessf'l attempts to lo0 into that

acco'nt.

iii. Inffi"e A""ess to CPNI . he Company may ,isclose CPNI (eBcept for call ,etail information> to a c'stomer 8ho= in the Companys office= firstpresents a 5ali, Photo ID matchin0 the c'stomer


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7. Au+'n%c$%on $n& P"oc'&u"$ S$!'*u$"& (Con0)

iii. he Company is not re+'ire, to create ne8 pass8or,s for c'stomers 8hoalrea,y ha)e a pass8or,= e)en if the pass8or, 'ses rea,ily a)ailaleio0raphical information. Jo8e)er= the Company m'st not prompt thec'stomer for rea,ily a)ailale io0raphical information= an, any ac/9'pa'thentication metho, cannot 'se rea,ily a)ailale io0raphicalinformation.

,. Esta$is!ment of 3a"4u# Aut!enti"ation et!ods. he Company may create aac/9'p c'stomer a'thentication metho, in the e)ent of a lost or for0ottenpass8or,. he ac/9'p c'stomer a'thentication metho, may not prompt thec'stomer for rea,ily a)ailale io0raphical information= or acco'nt information.he share, secret is the preferre, metho, for estalishin0 ac/'p a'thentication.

e. Reaut!enti"ation. If a c'stomer cannot pro)i,e the correct pass8or, or thecorrect response for the ac/9'p c'stomer a'thentication metho,= the c'stomer m'st estalish a ne8 pass8or,.

f. Notifi"ation of A""ount C!anges. he Company m'st notify a c'stomer imme,iately 8hene)er a pass8or,= c'stomer response to a ac/9'p means of a'thentication for lost or for0otten pass8or,s= online acco'nt= or a,,ress of recor, is create, or chan0e,.

i. his notification is not re+'ire, 8hen the c'stomer initiates ser)ice=incl',in0 the selection of a pass8or, at ser)ice initiation.

ii. his notification may e thro'0h a Company9ori0inate, )oicemail or teBtmessa0e to the telephone n'mer of recor, (not caller ID>= or y mail tothe ,,ress of recor,= an, m'st not re)eal the chan0e, information or esent to the ne8 acco'nt information.

iii. chan0e of a,,ress sho'l, e maile, to the former a,,ress= rather thanthe ne8 a,,ress.

0. 3usiness Customer E*em#tion. he Company may in, itself contract'ally toa'thentication re0imes other than those ,escrie, in this Compliance an'al for ser)ices they pro)i,e to 'siness c'stomers that ha)e oth a ,e,icate, acco'nt

representati)e an, a contract that specifically a,,resses the Companysprotection of CPNI.

:. No%!%c$%on o! Cuo#'" P"o"%'$"/ N'5o"< In!o"#$%on S'cu"%/ B"'$c+'

a. he Company 8ill ta/e reasonale steps to protect CPNI ,ataases fromhac/ers an, other 'na'thoriAe, attempts y thir, parties to access CPNI.



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:. No%!%c$%on o! Cuo#'" P"o"%'$"/ N'5o"< In!o"#$%on S'cu"%/ B"'$c+'(Con0)

. he Company m'st notify la8 enforcement of a reach of its c'stomers< CPNI. reach occ'rs 8hen a person= 8itho't a'thoriAation or eBcee,in0 a'thoriAation=has intentionally 0aine, access to= 'se,= or ,isclose, CPNI.

c. he Company shall not notify its c'stomers or ,isclose the reach p'licly=8hether )ol'ntarily or 'n,er state or local la8 or these r'les= 'ntil it hascomplete, the process of notifyin0 la8 enforcement. s soon as practicale= an,in no e)ent later than se)en (7> 'siness ,ays= after reasonale ,etermination of the reach= the Company shall electronically notify the !nite, States SecretSer)ice (!SSS> an, the :e,eral G'rea' of In)esti0ation (:GI> thro'0h a centralreportin0 facility. he Commission 8ill maintain a lin/ to the reportin0 facility at

http&KK888.fcc.0o)KeKcpni. he Company 8ill in,icate its ,esire to notify itsc'stomer or class of c'stomers imme,iately conc'rrent 8ith its notice to the!SSS an, :GI.

i. Not8ithstan,in0 any state la8 to the contrary= the Company shall notnotify c'stomers or ,isclose the reach to the p'lic 'ntil 7 f'll 'siness,ays ha)e passe, after notification to the !SSS an, the :GI eBcept aspro)i,e, in the follo8in0 Para0raphs.

ii. If the Company elie)es that there is an eBtraor,inarily 'r0ent nee, tonotify any class of affecte, c'stomers sooner than other8ise allo8e,'n,er para0raph (i> imme,iately ao)e= in or,er to a)oi, imme,iate an,

irreparale harm= it shall so in,icate in its notification an, may procee, toimme,iately notify its affecte, c'stomers only after cons'ltation 8ith therele)ant in)esti0atin0 a0ency. he Company shall cooperate 8ith therele)ant in)esti0atin0 a0ency,ays. S'ch perio, may e eBten,e, y the a0ency as reasonalynecessary in the E',0ment of the a0ency. If s'ch ,irection is 0i)en= the

a0ency shall notify the Company 8hen it appears that p'lic ,isclos're or notice to affecte, c'stomers 8ill no lon0er impe,e or compromise acriminal in)esti0ation or national sec'rity. he a0ency 8ill pro)i,e in8ritin0 its initial ,irection to the Company= any s'se+'ent eBtension= an,any notification that notice 8ill no lon0er impe,e or compromise a criminalin)esti0ation or national sec'rity an, s'ch 8ritin0s shall econtemporaneo'sly lo00e, on the same reportin0 facility that containsrecor,s of notifications file, y carriers.


http://www.fcc.gov/eb/cpnihttp://www.fcc.gov/eb/cpni


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:. No%!%c$%on o! Cuo#'" P"o"%'$"/ N'5o"< In!o"#$%on S'cu"%/ B"'$c+'(Con0)

,. fter the Company has complete, the process of notifyin0 la8 enforcement as,escrie, ao)e= it shall notify c'stomers of the reach.

e. Re"ord4ee#ing . he Company m'st maintain a recor,= electronically or in someother manner= of any reaches ,isco)ere,= notifications ma,e to the !SSS an,the :GI p'rs'ant to the ao)e para0raphs= an, notifications ma,e to c'stomers.he recor, m'st incl',e= if a)ailale= ,ates of ,isco)ery an, notification= a,etaile, ,escription of the CPNI that 8as the s'Eect of the reach= an, thecirc'mstances of the reach. he Company m'st retain the recor, for aminim'm of t8o (2> years.

KKK



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APPENDI 1ANNUAL CERTIFICATE OF COMPLIANCE WIT8 CPNI RULES

The Certificate of Compliance must be filed on or by March * each year relatin tothe prior calendar year& 9imply filin the certificate is not enouh& 8our

Company must make sure that it actually enaes in the practices discussed inthe Certificate before sinin and filin it&

F%%n* In"uc%on ttache, is a mo,el Certificate of Compliance 8ith the :CCs CPNI r'les. It contains lan/sfor the insertion of Company9specific information. he certificate m'st e si0ne, y anofficer (i.e. Presi,ent= 5ice9Presi,ent= Chief Bec'ti)e "fficer= Secretary> of the Company.lectronic copies of the Certificate an, co)er letter may e otaine, from theelecomm'nications ssociation of ichi0an. LLLLL ADD FIELD TELECO ASSN

he :CCs re)ise, CPNI r'les state that a carrier m'st file a compliance certificate@ each

year that a,,resses compliance 8ith the :CCs CPNI re0'lations= alon0 8ith&

1. statement accompanyin0 the certificate@ to eBplain ho8 its operatin0proce,'res ens're compliance 8ith the :CCs CPNI re0'lations

2. n eBplanation of any actions ta/en a0ainst ,ata ro/ers an,

3. s'mmary of all c'stomer complaints recei)e, in the past year concernin0the 'na'thoriAe, release of CPNI.

he attache, Certificate of Compliance a,,resses these s'Eects in a sin0le ,oc'ment. lso attache, is a sample co)er letter to accompany the filin0.

Gelo8 are the proce,'res for filin0. 1lectronic filin is recommended unless theCertificate contains confidential information on the Company"s method of combatin

prete2tin (9ee Pararaph * of the Certificate: consultation with leal counsel isad0isable)& aile, filin0s are not ,eeme, to e file, 'ntil act'ally recei)e, from the :CC(7 C:* 1.7>. h's= paper filin0s sho'l, e maile, se)eral ,ays efore they are ,'e.

E'c"on%c P$'"' F%%n*he easiest 8ay to file is electronically thro'0h the :CCs lectronic Comment :ilin0System (C:S>& http&KK888.fcc.0o)Kc0KecfsK . P't oth the co)er letter an, Certificate in asin0le PD:. Clic/ on S'mit a :ilin0@ on the ri0ht si,e of the screen. In completin0 thetransmittal screen= filers sho'l, incl',e their f'll name= !.S. Postal Ser)ice mailin0 a,,ress=an, the procee,in0 n'mer 8hich is 6936. !n,er Doc'ment ype=@ select Statement.@

Additiona$ e$e"troni" "o#ies must go to> Gyron cCoy= elecomm'nications Cons'mersDi)ision= nforcement G'rea'= :e,eral Comm'nications Commission=2/"on.#cco/H!cc.*o- an, Gest Copy an, Printin0= Inc. (GCPI>= !ccH2c%5'2.co#.

2% (Revised June 1, 2008)

http://www.fcc.gov/cgb/ecfs/mailto:[email protected]:[email protected]://www.fcc.gov/cgb/ecfs/mailto:[email protected]:[email protected]


26/35


APPENDI 1ANNUAL CERTIFICATE OF COMPLIANCE WIT8 CPNI RULES (CON0T)

P$'" F%%n*Companies that choose to file y paper m'st file an ori0inal an, fo'r copies of the

Certificate of Compliance. :ilin0s can e sent y han, or messen0er ,eli)ery= ycommercial o)erni0ht co'rier= or y first9class or o)erni0ht !.S. Postal Ser)ice mail. llfilin0s m'st e a,,resse, to the Commissions Secretary= arlene J. Dortch= "ffice of the Secretary= :e,eral Comm'nications Commission= % 12th Street= SW= Washin0ton=DC 2%%.

Companies can also sen, their filin0s 'sin0 commercial o)erni0ht mail (other than !.S.Postal Ser)ice Bpress ail an, Priority ail>= y sen,in0 them to -3 ast JamptonDri)e= Capitol Jei0hts= D 273.

Additiona$ #a#er "o#ies must go to& Gyron cCoy= elecomm'nications Cons'mers

Di)ision= nforcement G'rea'= :e,eral Comm'nications Commission= *oom 923=% 12th Street= S.W.= Washin0ton= D.C. 2%%= or y email to yron.mccoyMfcc.0o)an, Gest Copy an, Printin0= Inc. (GCPI>= Portals II= % 12th Street= S.W.= *oom CH9G2= Washin0ton= D.C. 2%%= (22> $$9%3= or )ia e9mail to fccMcpi8e.com.


mailto:[email protected]:[email protected]:[email protected]:[email protected]


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9MP71 71TT1# !I7IN; C1#TI!ICT1 $! C$MP7INC1

Co#$n/ L''"+'$&

April __, 20__

Via ECFSMarlene H. Dortch

Office of the Secretary

Federal Commnication! Commi!!ion""# $2th Street, S%, Site &%'A(2#

%a!hin)ton, DC 20##"

*e+ Annal " C.F.*. S+ -".200/e C13 Certification4 E5 Doc6et 0-'(-

Annal -".200/e C13 Certification for 200

Date filed+ ____________________

ame of company co7ered 8y thi! certification+ ________________ Form " Filer 3D+ _____________

ame of !i)natory+ _________________

&itle of !i)natory+ _________________

Dear M!. Dortch+

3, _______________, certify that 3 am an officer of the company named a8o7e, and actin) a! an

a)ent of the company, that 3 ha7e per!onal 6no9led)e that the company ha! e!ta8li!hed

operatin) procedre! that are ade:ate to en!re compliance 9ith the Commi!!ion;! C13 rle!located at " C.F.*. Vo31? !er7ice!, and a! !ch, ha! not 8een re:ired to file annal C13

certification! ntil thi! year.

3f any frther information i! re:ired, plea!e contact me or my con!el, @ri!topher &9omey.

Mr. &9omey can 8e reached at 202 2#0'("$(, or 7ia email at 6ri!lo6t.net.

Sincerely,

________________

&itlecc+ @ri!topher &9omey



28/35


29/35



• &he e!ta8li!hment of a pa!!9ord !y!tem allo9in) only athoriBed entitie! to re:e!t and

recei7e C13 for their re!pecti7e accont!4

2- (Revised June 1, 2008)


30/35



SAMPLE CERTIFICATE OF COMPLIANCE WIT8 PROTECTION OF CUSTOMERPROPRIETARY NETWORK INFORMATION RULES (CON0T)

• &he trainin) of appropriate per!onnel a! to 9hen they are, and are not, athoriBed to !e

C13 and the docmentation of thi! trainin)4

• &he implementation of an e=pre!! di!ciplinary proce!! for C13 7iolation! p to and

incldin) termination4

• &he maintenance of a record, for at lea!t one year, of or o9n, and or affiliate! !ale! and

mar6etin) campai)n!4

• &he e!ta8li!hment of a !per7i!ory re7ie9 proce!! re)ardin) carrier compliance 9ith thefederal C13 rle! for ot8ond mar6etin) !itation!4 and

• &he e!ta8li!hment of annal certification 8y a corporate officer 9ith per!onal 6no9led)e

of the company! telecommnication! policie! and procedre! to en!re compliance 9iththe federal C13 rle!4

• &he e!ta8li!hment of procedre! for notification of the Commi!!ion of any in!tance 9here

opt'ot mechani!m!, do not 9or6 properly, to !ch a de)ree that con!mer ina8ility to

opt'ot i! more than an anomaly.

Si)ned _____________________________

_____________________________



31/35


APPENDI 6EMPLOYEE 3ERIFICATION OF CPNI MANUAL RE3IEW

SAMPLE EMPLOYEE 3ERIFICATION STATEMENT

Company ;etterhea,K;o0oO

mployee Name& LLLLLLLLLLLLLLLLLL

I ha)e re)ie8e, the Companys Customer Pro#rietar' Netor4 Information

Com#$ian"e -CPNI) anua$ and #erating Pro"edures an, a0ree to comply 8iththe proce,'res set forth therein.

LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLmployee Si0nat're

Date& LLLLLLLLLLLLLLLLLLLLLLLLLLLLLL



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APPENDI 7OPTOUT NOTICE

SAMPLE OPTOUT NOTICE

OPTOUT NOTICE

Casair= Inc. (Company> 'tiliAes C'stomer Proprietary Net8or/ Information (CPNI> 8henpro)i,in0 telecomm'nications pro,'cts an, ser)ices to its c'stomers. CPNI is ,efine,as information relatin0 to the +'ality= technical confi0'ration= ,estination an, amo'nt of 'se of telecomm'nications ser)ices= incl',in0 information that may appear on ac'stomer the specific entities that 8ill recei)e the CPNI= (3> the p'rposes for 8hich CPNI8ill e 'se,O.

If yo' 8ish to opt9o't= 8rite to the Company at Casair= Inc. 617 . ;a/e St.= Stanton= I$$$$ or sen, a faB to (-$-> $319%%%%. 8ritten re+'est is the est an, most effecti)e

8ay to place yo'r re+'est.

Ho'r ,ecision to opt9o't 8ill not affect the pro)ision of any ser)ices to 8hich yo's'scrie. he Company ,oes not an, 8ill not sell or offer s'ch information to any thir,party= eBcept as permitte, 'n,er :e,eral Comm'nications Commission re0'lations."nce yo' opt9o't= yo' 8ill remain opte,9o't 'ntil yo'r re+'est other8ise.

If the Company ,oes not recei)e an opt9o't from yo' prior to the eBpiration of the 339,ayperio, follo8in0 the Companys sen,in0 of this notice to yo'= it 8ill ass'me that yo'appro)e of its propose, 'se of yo'r CPNI.



33/35


APPENDI : –FORM FOR DISCLOSURE OFCPNI TO T8IRD PARTY ON CUSTOMER0S RE?UEST

SAMPLE CUSTOMER PROPRIETARY NETWORK INFORMATIONGRANT OF PERMISSION TO DISCLOSE CPNI TO T8IRD PARTY

Cuo#'" P"o"%'$"/ N'5o"< In!o"#$%onG"$n o! P'"#%%on o D%co' CPNI o T+%"& P$"/

P'rs'ant to the re+'irements of Section 222 of the Comm'nications ct an, the :CCsCPNI *'les (S'part ! of Part 6 of the :CC *'les>= H elephone Company is 'naleto pro)i,e any information re0ar,in0 yo'r acco'nt to any other party 8itho't yo'r eBpress8ritten permission to ,o so.

Ho'r cco'nt Gillin0 Name& LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL Ho'r cco'nt Gillin0 ,,ress& LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL Ho'r Gillin0 elephone N'mer(s>&LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

I 0i)e my 8ritten permission to allo8 LLLLLLLLLLLLLL= 8hose a,,ress an, phone n'mer is LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL (LLL> LLLLLLLLLL= to recei)e 8ritten= an,Korelectronic responses for the follo8in0 information on the ao)e state, acco'nt (,escrie>&

Si0nat're& LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL Printe, NameLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Date& LLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Ho' may re)o/e this #rant of Permission y 8ritin0 or callin0 the Company at&

Complete company a,,ress an, phone n'merO LLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

:or Company !se "nly&

C'stomer ,i, one of the follo8in0&

LLL *e+'este, Call Detail Information= presente, a 5ali, Photo ID= an, estalishe, a pass8or,.

LLL *e+'este, Call Detail Information= an, pro)i,e, pass8or,.

LLL *e+'este, CPNI other than Call Detail Information= an, pro)i,e, pass8or,.

LLL *e+'este, CPNI other than Call Detail Information= an, presente, a 5ali, Photo ID.

LLL *e+'este, CPNI other than Call Detail Information= an, 8as a'thenticate, y a Companyrepresentati)e callin0 the c'stomers elephone n'mer of recor,.



34/35


APPENDI : –FORM FOR DISCLOSURE OFCPNI TO T8IRD PARTY ON CUSTOMER0S RE?UEST



35/35


APPENDI ; –LOG OF CUSTOMER COMPLAINTS RELATED TO CPNI

SAMPLE LOG OF CUSTOMER COMPLAINTS RELATED TO CPNI

CUSTOMER COMPLAINTS ACTI3ITY

C"PNH N&LLLLLLLLLLLLLLLLLLLLLLLLLLLLLL

Co#$%nD$'

A!!'c'&Cuo#'" N$#'

D'c"%%on o! Co#$%n

Documents

Casair CPNI COMPLIANCE MANUAL.doc