BRYCE CARSONSUMMARY

IT Manager with over 20 years of experience including: o Network supporto Running diagnostics and troubleshooting hardware and softwareo Project Management o Establishing and managing vendor relationshipso Implementing technology training

Over 6 years of experience managing SQL based applications and writing simple SQL queries. Experience managing CRM databases and able to quickly come up to speed with Microsoft Dynamics CRM. Strong written and verbal communication with a customer service focus.

SKILLSET Detailed understanding of LAN/WAN technologies. Install/configure wireless networks and devices. Comprehensive understanding of MS Office (2003, 2007, 2010). Detailed understanding of Active Directory Hardware troubleshooting/repair. Desktop imaging/refresh. Field support. New office installs/relocation. Linux/UNIX. All Microsoft Windows Desktop OS. Support for proprietary applications.

EXPERIENCEOregon School Boards Association Salem, OR Oct 2015 to presentManagement Information Services

Manage/administrate Active Directory Manage IT staff (3) Remediate issues with MS Dynamics CRM Troubleshoot/streamline Prolaw Application Develop imaging process for onsite workstations Implement new LAN/WAN infrastructure Manage Help Desk

Pharmasync, LLC. Milwaukie, OR Sep 2012 to Oct. 2015IT Manager

Design and implement the LAN/WAN infrastructure. Manage an IT staff of 6. Establish, manage, and maintain vendor relationships. Design and install the satellite infrastructure. Upgrade entire user base from Windows XP to Windows 7. Install and maintain proprietary business applications Framework/Docutrack. Manage CRM data base in Docutrack. Create images for Windows 7 installs utilizing Acronis True Image. Negotiate best value for hardware and software with vendors. Interface with business partners to convey technology changes, upgrades and projects. Implement technology training for staff and users. Manage all IT projects including conversions and acquisitions. Manage all servers/Active Directory.

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Manage on site security system (Sonitrol). Mange Help Desk.

Peace Health Southwest Medical Center Vancouver, WA Mar 2012 to Jun 2012Technical Lead/Project Manager/QA | Short Term Contract

Supervised a team of 4 and assigned work for Operations Engineering Corp. Led, assigned work, and supervised deployment team of 6 for CPOE project. Developed methodology to implement 2300 devices in a short time frame. Troubleshot and resolved technical issues affecting the project completion. Remediated existing infrastructure deficiencies. Coordinated deployment for departments. Interfaced with business partners to resolve issues. Implemented standardization. Migrated images and data utilizing SCCM.

Novellus Systems, Inc. Tualatin, OR Apr 2011 to Mar 2012Technical Lead/ IT Analyst | Contract

Provided daily support of LAN/WAN technologies for 1000 users and provided desktop support. Administrated Active Directory. Managed the Help Desk. Responsible for disaster recovery for the Windchill Database. Created custom images for all models of Toshiba/HP laptop and desktop utilizing Acronis and Symantec

software. Configured/maintained Windows Server 2008. Supported and repaired legacy hardware. Monitored and supported the local data center. Installed and configured rack mount servers. Installed and supported network print and multi-function devices, specifically Xerox, HP and Ricoh.

Carson Computer Consulting, Inc. Oregon City, OR Sep 1995 to PresentProprietor | Concurrent with other positions

Provide IT Consulting for diverse small medium businesses and home users. Procure, install and maintain LAN/WAN. Provide desktop support for all Windows OS and NOS including upgrades and application testing. Install, configure retail servers/workstations including Dell, IBM, HP and Toshiba. Configure and maintain backup solutions. Author professional correspondence to customers and vendors. Procure, install and maintain network multifunction devices including Kyocera, Savin, HP and Ricoh.

LandAmerica Financial Group Portland, OR Jun 1998 to May 2009IT Supervisor/Systems Analyst

Supervised the Help Desk for Oregon/SW Washington utilizing global Help Desk software called Footprints. Troubleshot and assigned work to correct IT support group regionally and nationwide. Managed Active Directory. Managed virtual print servers. Installed and configured backup solutions including Symantec Backup exec. V10. Installed and maintained antivirus solutions including Trend Micro, Symantec, and McAfee. Interfaced with business partners. Installed, configured and maintained servers including Microsoft NT, 2003 and 2008. Provided support for UNIX. Installed and supported desktops and laptops including Microsoft Windows NT, XP, Vista and 7.

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Responsible for desktop imaging/refresh. Utilized remote support tools including Dameware, PC Anywhere, and Citrix. Supported proprietary applications. Communicated and explained technical issues to clients and colleagues. Conducted training classes for users and colleagues. Provided oral and written reports. Maintained vendor relationships. Provided version testing and upgrades for OS/NOS and applications. Troubleshot LAN issues with hardware and software tools including Fluke LAN meter, Cisco Network Monitor

and Commview.

Additional Experience Available upon Request.

EDUCATION/CERTIFICATIONS Technical Sales Engineer, Vocational Degree, Chemeketa Comm. College. , Kaiser, OR Project Management, Land Am University, Certification Microsoft MCSE coursework, New Horizons, Beaverton, OR CompTIA A+ and Network + coursework, New Horizons, Beaverton, OR Dell HP BEE (USN) EW A School (USN) Jobs Strand Training (USN) Basic Electricity and Electronics (USN) EW A School (USN) Pensacola, FL Jobs Strand (USN) Millington, TN

MILITARY Electronic Warfare Tech., USN, United States Navy

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