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Carolyn Clinkscale
763-234-1630
Summary:
Accomplished healthcare information technology consultant, experienced in managing all project phases, initiation design, build, implementation through post live support and optimization successful track record with large EHR project implementation, multi- hospital regions, and multiple consulting networks.
Results oriented professional looking to work with clinicians, revenue cycle, information technology, end user, vendors and executive stakeholders to support overall success.
Professional Skills:
Cerner Scheduling Build, Cerner Registration Build, Patient Access Application, Unit testing, Regression, testing, System testing, Leadership experience, HL7 experience, Patient Account Application, Cerner Practice Management experience,(CPM), Cerner Millennium, Cerner iCentra, FirstNet application experience, PowerChart experience, Dragon experience, Cutover experience, Trainer Dynamic Documentation experience, Trained in Ambulatory and in clinic setting. Also, Build and trained on Revenue Cycle in Scheduling and Registration, Cerner eSig, client facing, to include EPIC ADT go live experience.
My consulting experience is in full life cycle implementation from initial workflow assessment to build and training to including Ambulatory through cutover support.
Experience:
03/16 to 06/16 Orchestrate – Huntington Hospital-Business System Analyst – Pasadena CA
Cerner Schedule and Registration Build Build Schedule for Ambulatory and clinic Build Schedule for Lab dept Regression testing HL7 understanding Build Schedule for Radiology Appt protocol Troubleshooting and problem solving
11/15 to 01/16 EPIC MUSC – Credentialed Trainer: Charleston, SC
Revised and review training material Instruction for ASAP application was EPIC to end users Managed classroom environment Address outstanding questions of end-users Elbow to elbow support during hospital wide implementation
Recommended revisions to training materials and escalated any unresolved questions to team leader to present to builders
Managed classroom environment and maintained record of attendance to ensure each user participated in mandatory training
09/15 to 11/15 EPIC UMMC Consultant Analysts – Baltimore MD
Worked with several application ADT/Prelude and Orders Train ADT/Prelude user how to place patient back on the status board Train physicians how to save order set Train ADT/Prelude user how to process a Pre 0p account Provide status of assigned tasks and escalate issues as necessary to Team Lead and Revenue
Manager
05/15 to 09/15 Emory/Cerner Adoption Coach – Atlanta GA.
Build Schedule as needed Train Physician on Power note Train Physician how to enter Quick orders and Charges Train Physician how to use Dragon and set up favorite Elbow to elbow support Hl7 understanding Cerner eSig Train Physician on application software Dynamic Documentation Set up Multi task lit to include Ambulatory Organizer for nurses Implementation of ICD-10
05/14 to 03/15 Cerner- Consultant Analysts – Kansas City, MO
Build Registration and Scheduling Testing of ADT interfaces confirming transmitting of downstream information Ambulatory and Clinic support Unit testing and System testing Pre and Post go live support to maintain the system EHR/EMR Implementation HL7 understanding Cerner eSig Troubleshooting and problem solving within revenue cycle functionality Patient Accounting Application experience Work in the Command Center assigning ticket and problem solving issues Client facing, Training via classroom, or virtue
04/13 to 05/14 HCT CHS- Consultant Nashville, TN
Build Schedule Classroom training for registration application Elbow to elbow support
Ambulatory and clinic setting Cerner eSig Troubleshooting and problem solving revenue cycle functionality Prepare for pre and post go live Classroom training with end user, nurse and Physician FirstNet application support for the ED frontend staff
06/11 to 04/13 Mercy Hospital- Customer Service Supervisors – Chesterfield, MO
Supervise staff of 16 Train end user on how to resolve an account with the customer over the phone. Monitor agent performance Ability to probe, analyze, synthesize and articulate complex subject matter so it can be easily
understood Handle escalating calls concerning billing concerns Knowledge of UB 04, HCFA-1500, MA claims forms, and others forms claims eligibility, claims
status, EDI, claims payments, and understanding of setting up and managing electronic transaction
01/10 to 05/11- Cardinal Glennon Hospital (Patient Account Rep 3/Patient Access Supervisor), St. Louis, MO.
Supervise a staff of 20 in Patient Access Claims submission and A/R follow up Charge capture Work denial claim to zero balance Strong knowledge of CPT, ICD-9 HCPCS codes, hospital claims reimbursement methodologies, ER
out-patient, ambulatory surgery, dialysis, home care, (DRG) Day to day patient account A/R management Manage patient account charity care Daily oversight of appointment scheduling, patient registration, front end cash collection,
patient authorization, Pre authorization
08/05-03/08 Dillard’s (Area Sales Manager): Atlanta, GA. 09/07 – 12/09 Children Healthcare of Atlanta, (Unit Secretary): Atlanta, GA. 01/93 – 11/97 FHP Healthcare, (Registration Clerk): Long Beach, CA. 12/97 - 11/00 Sharp Rees Stealy Urgent Care, (Registration Clerk): La Mesa, CA
12/00 to 08/04 North Memorial Hospital, Patient Accounting Supervisor – Minneapolis, MN
Charge Capture Claim submission and A/R follow up Manage patient account charity Healthcare negation relating for final patient balance Strong Knowledge of eligibility coordination of benefit, third party insurance, and claim
processing Supervise staff of 24 Troubleshoot and resolve problem on denial claims until zero balance
System:
Familiar with Cerner software, Doc routing (zebra printers) DA2 reporting, AS400, Meditech 6.0 Passport, HBOC, SMS, McKesson, EPIC, Medhost, IDX, and SQL, - Database mgmt system
Additional Skills:
Microsoft XP (Word, Excel, PowerPoint, Outlook) Working Knowledge (Access, Project Visio and Workflow Designer) Cerner Millennium, Cerner iCentra
Civic Activities:
North Community YMCA: Past Community Board Member 2007-2011
EDUCATION:
Fontbonne University: 05/2013
BA Corporate Communication
