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1 March 2011
Capturing and benefiting from tacit knowledge within law firms
An interactive facilitated session
Is "capturing tacit knowledge" an oxymoron?
"Tacit knowledge is the wealth of know-how that resides in people's heads, deeply rooted in their life experience and learning."
Verna Allee, 2000
SECI model (Nonaka and Takeuchi 1995)
Socialisation Externalisation
Internalisation Combination
Tacit tacit
Explicit tacit
Tacit explicit
Explicit explicit
Ecological model (2010)
– "Stop creating and using recipes – instead, educate chefs." (Snowden)
– Invest in connecting people to enable knowledge flow
Capturing tacit knowledge?
– Mentoring– Active learning– Collective intelligence
• Communities, networks and collaborations
Barriers to tacit knowledge sharing
The expert– It's hard to articulate– No one has ever tried to articulate it– Incentives to keep the knowledge tacit
Barriers to tacit knowledge sharing
The learner- Objectives not aligned with the expert- Not ready to absorb it- Different thinking style preferences- Lack of proximity to expert
Modes of knowledge transfer
Socratic questioning
Stories with a moral
Rules of thumb
Directives/presentations
Active learning
Passive reception
Guided experience – some examples
– The elder statesman– The "page turn" – Flexible work practice
You are what you share – 3 "C"s
- Collaboration
- formal
- informal- Communities and networks- Conversation and storytelling- How does the "social network" of the firm shape collaboration?
"…People want to go online and check out their friends, so why not build a website that offers that? Friends, pictures, profiles, whatever you can visit, browse around, maybe it's someone you just met at a party. Eduardo, I'm not talking about a dating site, I'm talking about taking the entire social experience of college and putting it online."
- The Social Network
Exploring knowledge within law firms
– Knowledge within law firms is not restricted to legal advice or precedents
– It includes:• "Formal" advice and precedents• Knowledge of clients• Knowledge of the business• Knowledge of the industry• Knowledge of competitors
– This knowledge can be captured in systems (explicit) or held tacitly
Facilitated workshop
– Break into 4 groups– Each group to discuss a "case study"
exploring the different aspects of KM discussed today
– The group has 15 minutes to discuss – Present back their recommendations (5
minutes)
The group of 4: focus
– Each group to tackle a specific issue– Breaking down the "silos"
G1 G2 G3 G4
Questions
Further information
Carolyn Austin | National Precedents Manager
T: +61 2 9513 2438
Michael Hubble-Marriott | National Information Services Manager
T: +61 3 9205 2127
syddocs 2334759