CARLSON SPRING 2002 - University of Minnesotaassets.csom.umn.edu/assets/3265.pdfClass Notes 16 CARLSON ... National Quality Award, offered each. C ARLSON SCHOOL 4 year by the U.S

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Is This the Futureof Quality?

C A R L S O N S C H O O L

28

Dean’s Corner 1As he takes the helm, Dean Larry Benveniste talks abouthis initiatives to move the school toward nationalleadership and better opportunities for students.

Pushing for Quality 2Quality is back like never before and our alumni areleading their industries in quality initiatives. Learn aboutrecent trends in quality and how the Carlson School isnot only researching and teaching quality, butimplementing it into every aspect of the school.

Investing in People and Programs 10

Faculty Focus 12

Alumni Hero 13

Alumni Connection 14

Snapshots 15

Class Notes 16

CARLSONSCHOOL

Accredited by AACSB International—The Association to Advance

Collegiate Schools of Business

New Business Development Enterprise Laboratory Opens

Business leaders, entrepreneurs,faculty and students convergedSeptember 13 at the grand opening ofthe school’s New Business Develop-ment Enterprise laboratory (NBDE).

The laboratory was made possiblethrough a $2.4 million gift from 3Mand other generous gifts fromRosemount Office Systems, NorwestEquity Partners and the Curtis L.Carlson Family Foundation.

Twenty-three students are currentlyenrolled in this experiential program.

At right, Xiaoyang Zhu, chief technology

officer at startup company Micro Surfaces,

Inc., speaks with entrepreneur Tom Niemic

at the NBDE grand opening .

Carlson SchoolA Magazine for Alumni and Friends

For information about Carlson School alumniprograms, contact Alumni Relations toll free at877-625-6468, (612) 625-1556 or by e-mail:[email protected]. Visit our Web site atwww.CarlsonSchool.umn.edu.

The Carlson School magazine is published foralumni and friends of the Carlson School ofManagement. Direct correspondence to: AlumniRelations, Office of the Dean, 321-19th AvenueSouth, Minneapolis, MN 55455.

Cyndy HansonEditor

Stanley WaiGraphic Designer

Contributing Writers:Lori Bush, Michael Franssen, Jen Gelbmann,Tiffany Graupman, Cyndy Hanson, Frank Jossi

Office of the Dean

Larry BenvenisteDean

Dennis AhlburgAssociate Dean for Faculty and Research

John AndersonAssociate Dean of Administration

Tim NantellAssociate Dean of Domestic MBA Programs

Bob RuekertAssociate Dean of Undergraduate Programs

Mike HoustonAssociate Dean of International Programs

Lori BushDirector of Alumni Relations

Steven HattingDirector of Development and Corporate Relations

Chris MayrDirector of Advancement

Cyndy HansonInterim Director of Communications

Advisory Board Leadership

James Campbell, ’64 BSBChair, Board of Overseers

Brent Blackey, ’80 BSBChair, Alumni Advisory Board

© 2002 by the Regents of the University ofMinnesota. All rights reserved.

On the cover: Carlson School alumni dressed in karate suits to symbolize their involvement

in the Six Sigma quality system. From left: alums Dan Ruemping, ’03 Evening MBA; Suzanne

Holter, ’00 MBA; and Sukyul Suh, ’00 MBA.


1

The Dean’s CornerC A R L S O N S C H O O L

1

I feel very honored to have beennamed the new dean of the CarlsonSchool. Ours is such a terrific institu-tion, with gifted faculty, amazingstudents and a committed staff. We asa school should look to the futurewith great anticipation.

I inherit a school that has so muchgoing for it – a beautiful, state-of-theart facility that is the envy of mostbusiness schools; a top faculty, notednationally for its teaching andresearch; and a curriculum that tiesgreat teaching with real professionalopportunities to give our students thekind of meaningful education theywant and that companies need. Weare positioned to become one of thepremier business schools in the world.

Strong collaboration with alumni andother friends in the business commu-nity has made our successes possible.Their support means our faculty canundertake meaningful research theycan bring into the classroom. Andthanks to the dedication and commit-ment of our business community, ourstudents actively participate in career-enhancing, professional experiences.

My sights are set on gaining areputation as a truly national andinternational destination for thedevelopment of management knowl-edge and lifelong managementeducation. To get there, I will enhanceand expand our business partnershipsbeyond Minnesota; by partneringwith national and internationalleaders, our students will havebroader opportunities for hands-oneducational experiences. Increasedinvolvement of business leaders willensure that our graduates will notonly enter their careers of choice, butalso with their employers of choice,whether local, national or interna-tional. Our alumni can play a keyrole in this area.

I believe the Carlson School’s corepursuits—academic research, attract-ing the best and the brightest studentsand faculty, and providing meaning-ful education resulting in greatcareers—will allow us to best serveour students, and businesses andacademic institutions around theworld. We will continue to focus ourstrategies in these areas.

We will assemble our excellentprograms into a comprehensive anddistinct menu that attracts students,managers and recruiters from all overthe country and the world. We havealready begun to enhance our full-time MBA program, and we arerefining the concept of “enterprises”in new business development,finance and technology solutions asan educational vehicle that can trulybridge the gap between theory andpractice. These student-managedbusinesses offer students the opportu-nity to develop the kind of hands-on

leadership and communication skillsthat will distinguish them amongtheir peers.

Competition is fierce for our under-graduate business program—thetypical Carlson School freshman is inthe top 8 percent of his or her highschool class. That means many well-qualified Minnesota kids who wantto get into the program can’t. Ourchallenge is to expand access to thisprogram, which is ranked 14thnationally. One of my priorities is tofind the space and resources toexpand our faculty and this programso we can retain the talent that all toooften leaves the region for otherbusiness schools.

There is tremendous pressure onbusiness schools today. Those of usinvolved in business education aretoo intimately aware of the battle forrankings and the competition for topstudents and faculty. Our alumniknow the reputation of a businessschool often rides on its MBA pro-gram. The Carlson School is a leadingacademic business school, and weneed to make our mark nationallywith our MBA program and attractmore non-Minnesota students.

I will work to ensure that the CarlsonSchool continues to help keepMinnesota strong, but at the sametime reach out for greater globalpresence. I know we will succeedbecause of the core strengths embed-ded within the school and thevaluable relationships we haveforged. With alumni support, we willcontinue to provide tomorrow’sbusiness leaders in Minnesota andthroughout the world.

Larry Benveniste


2

QualityThe Push for

By Frank Jossi


3

American corporations love to banter about their devotion to quality. Ford

Motor Company for years employed the slogan “quality is job one” to hammer

home the message it cared about producing great automobiles. Levi’s once had

the clever tag line “quality never goes out of style” and Ames Rubber chimes to

customers that it offers “excellence through total quality.” Nearly every business

touts a commitment to quality, and the press frequently lionizes such powerful

quality proponents as General Electric’s Jack Welch and Motorola’s Bob Galvin.

Average consumers definequality as something thatworks for them over a period

of time, doing what they want it to dotime and again. They may not carehow the watchmaker or automaker orclothing manufacturer created aquality product; they only care that itworks and that it lasts. And manytimes consumers will pay more forperceived value, be it for a Nikon or aMercedes Benz.

Business understands the equation,even if the quality they offer on someof their products will not allow themto charge any more than competitors.Within business, quality is less aslogan and is more about studyingprocesses, product design, customersatisfaction and getting everyone inan office or plant excited aboutmaking improvements. The focus oncontinuous improvement by Ameri-can business has led to a massivequality movement partly credited forhuge productivity gains over the pastdecade.

“Quality is extremely important,more so than ever before,” says LisaPeterson-Nelson, chief of quality andprocess engineering at Data Recogni-tion Corporation and a member of aCarlson School executive forum onquality. “We run into it every day,whether it’s hiring a landscape

company or buying a personalcomputer—quality has an element ineverything we see and do. Customerexpectations are higher than everbefore. They want things done rightthe first time, and quickly, and if youdon’t meet their expectations they’llgo elsewhere.”

Quality programs could be found inAmerican business for much of thelast century. Among the 20th centuryleaders in quality is Dr. Joseph Juran,a 1924 University of Minnesotagraduate whose 1,500-page “JuranHandbook for Quality Control” hasbeen published regularly every 10years and offers painstakingly de-tailed advice on nearly every aspect ofquality improvement. The qualityguru donated his foundation to theCarlson School in 1997, allowing forthe renaming and national expansionof what is now known as the JuranCenter for Leadership in Quality.

If Juran got the ball moving inquality, W. Edwards Deming kept itrolling from the 1950s to the 1980s,when he received credit for inspiringthe transformation of Japan’s fledg-ling post-war economy into a dy-namic global power. In 1987, theUnited States government becameinvolved in promoting quality bycreating the Malcolm BaldridgeNational Quality Award, offered each


4

year by the U.S. CommerceDepartment’s National Institute ofStandards and Technology.

Adding to quality’s catapultinginternational cache was ISO 9000, aninternational certification programwith standards set and monitored bythe Geneva-based InternationalStandards Organization (ISO). TheISO offers dozens of internationalstandards for everything from manu-facturing to customer satisfaction,continuous improvement, environ-mental regulations and other qualityissues.

Six Sigma

The Motorola-created “Six Sigma”quality system gained perhaps themost adherents during the pastdecade. Six Sigma incorporates

Deming’s core strategy of totalquality management (TQM) and

other methodologies into asimpler structure in which

in-house experts knownas green belts, blackbelts and master

black belts propelchange.

Professor John Anderson, chair ofOperations and Management Scienceat the Carlson School, likens thedifference between Six Sigma andother quality systems to the waypeople react to the architecture ofbuildings. Cathedrals can use thesame materials but arouse differentsensations in their visitors, just as SixSigma has a different effect from ISO9000, for example, even though theyhave many of the same attributes.

“These initiatives use the sameelements of theory as building blocksthat, when put together, create a new

way of seeing and a whole differ-ent feeling,” Anderson says.

“The real differencewith past quality

programs

is that Six Sigma is more aggressiveand more methodological in terms ofdriving continuous improvement.”

The other difference is that Six Sigmaintroduces new players into thecontinuous improvement process.Previously, executives and managerswere expected to lead the charge.Under Six Sigma, a specially trainedcadre of “black belts” analyze qualityproblems and provide strategies forimprovement. Selected for theirtalent, skills and ambition, blackbelts receive several weeks of trainingbefore being placed in the field, wherethey work with different departmentson a rotating basis and play ideas offemployees and one another.

Scott Martens, director of Six SigmaQuality & Performance Measurementat American Express Financial Advi-sors (AEFA) and an instructor at theCarlson School, calls Six Sigma more“an evolution than a revolution.” Ithinges on three general principles: ametric specifying a maximum failurerate, a methodology for improve-ment, and a philosophy of strivingfor perfection.

Six Sigma strategies at AEFA involvelistening to customers, improvingprocesses and managing thoseprocesses more wisely. For example,Martens asks: how well does

Scott Martens

“The real difference with past

quality programs is that Six

Sigma is more aggressive

and more methodological in

terms of driving continuous

improvement.”

John Anderson,

Chair of Operations and

Management Science,

Carlson School


5

American Express do handlingaddress changes? If it gets one in fivewrong, can that be improved? Howoften do call centers get wrong thenumber of securities a customerwants to buy or sell? Every Six Sigmaproject is data, says Martens, leadingto his department’s slogan: “In Godwe trust; all others must bring data.”

Former General Electric ChairmanJack Welch, one of the champions ofquality in the 1990s, wove Six Sigmainto every component of the enor-mous company while vocally cham-pioning the system to other businessleaders. While Six Sigma is oftenapplied to manufacturing andservices, at GE it also has under-pinned several e-commerce projects.Lev Buslovich, ’98 MBA, fleet man-agement solutions manager at GECapital Fleet Services in Eden Prairie,Minnesota, says Six Sigma helped hisdivision complete two Web-basedprojects that shortened from days tominutes the time it took to orderautomobiles and obtain creditinformation and quotes. Six Sigmaoffered “the steps, processes andanalysis to provide us with a moremethodological approach to imple-

menting these systems,” Buslovichsays. “In one instance we consideredcreating a cross-functional team foran aspect of the project, but by goingthrough the Six Sigma process wedecided against it. The data told us it

was better to consolidate decisionmaking into one department.”

GE Capital Fleet enjoyed so muchsuccess that it went global with SixSigma. Sukyul Suh, ’00 MBA, a SixSigma black belt in GE Capital Fleet’sMinneapolis office, spent part of lastyear in Melbourne introducing a newe-business process managementsystem and a new computer operatingsystem for the company’s Australianvehicle leasing operation. Suh usedSix Sigma methods and metrics toguide the Melbourne office throughwhat became a dramatic change.

Other global companies are im-mersed in their own Six Sigma efforts.Charles Donly, ’02 CEMBA, is one of35 Six Sigma black belts at SeagateTechnology’s Minnesota operations,and has worked on a number ofquality projects during the past threeyears. His projects resulted in thedoubled efficiency of a machine inone of the company’s “clean rooms”and in the creation of a worldwideinternal communications structurefor disk drive production that speedslearning and, ultimately, efficiency.

Selecting what to improve is a keyelement of Six Sigma. “Qualityinitiatives are a great idea, but thequestion is on which processes doyou focus first?” says Donly. “We haveto focus on what gives us the biggest

PRINCIPLES OF QUALITY

● Continuous Improvementand Learning

● Ethics and Responsibility

● External Focus

● Fact-based Decisions

● Fast Response

● Involvement of People

● Leadership

● Long-range View of the Future

● Prevention Orientation

● Results Orientation

● Systems Approach

● Waste Reduction

Charles Donly

Lev Buslovich, ’98 MBA


6

strategic impact, which is usuallymeasured at the bottom line.”Clearly, Seagate is choosing theappropriate focus because, as Donlynotes, since 1998 the Six Sigmaprogram has saved the companyhundreds of millions of dollars.

Still, quality is not simply aboutmoney, says Donly. “Quality is anecessary element for every companyin this industry. Quality may or maynot gain a price premium over thecompetition, but without a qualityproduct we won’t play in the harddisk (drive) industry.”

Other Quality Efforts

Not all quality programscarry the SixSigma moni-

ker. FrederickCoyne, quality

manager at GageMarketing

Services ConsumerFulfillment divi-

sion, uses ISO 9000as “our organized

approach” to quality.The company handles

product rebates andfulfillment for several

corporations, amongthem General Mills, Kraft

and Walgreen’s Drug Stores.“We had such an excellent

experience in achieving ISO9000 that we’re true believers

now,” says Coyne, who serves asan undergraduate mentor at theCarlson School.

ISO 9000 is strongly associated withmanufacturing, but it also applieswell to service and fulfillmentcompanies such as Gage. Coyne saysISO 9000 certification offers signifi-cant quality improvement and acrucial marketing advantage whencompeting against other firms,especially those that are not certified.Certification also led to increased

pride in workmanship amongemployees, who knew the processrequired a cultural change andeveryone’s involvement, and whoaccepted the change “much morequickly than we anticipated,” he says.

To Coyne’s surprise, the ISO designa-tion advertised on the exterior of eachof Gage’s six plants and offices“meant more to people inside thebuilding than outside it.” The initia-tive has improved internal andcustomer satisfaction measures inareas such as error reduction andorder fulfillment more than 50 percent.

Quality efforts are not always as wellplanned as Six Sigma or ISO 9000.Tough economic circumstances cansometimes force quality efforts onbusinesses, says Suzanne Holter, ’00MBA, a consultant with ArthurAndersen LLP and the former associ-ate program director of the CarlsonSchool’s Juran Center. Such unplannedefforts occur when managers andexecutives, forced to streamline theirdivisions and downsize employees,study data and begin “managing byfact, rather than intuition,” says Holter.

In essence, the cruel reality ofdownsizing forces a company toanalyze how it could handle businessprocesses more efficiently and withfewer people. No one calls rightsizinginitiatives “quality” programs, Holtersays, but they use data and inputfrom employees to make importantchanges. “They may not even becognizant these tools are usually partof quality initiatives, but they’re usingthem effectively for the same pur-pose,” adds Holter.

The health care industry has under-taken quality initiatives for years toimprove care and administration.Ridgeview Medical Center’s RobWelch, M.D., director of clinicaleffectiveness, uses no particular qualitymodel but rather “a toolbox oftechniques” to produce “incremental

“Tough economic circumstances

can sometime force quality

efforts on businesses... Such

unplanned efforts occur when

managers and executives...

study data and begin

managing by fact, rather than

intuition.”

Suzanne Holter, ’00 MBA

Consultant,

Arthur Andersen LLP


7

Joseph Juran:Father of Quality

Born in Romania in 1904, Dr. JosephJuran’s family emigrated to Minne-apolis in 1912. Juran advancedquickly through his schooling andgraduated from the University ofMinnesota in 1924 with a degree inelectrical engineering.

Juran’s distinguished career began inthe Inspections Division of WesternElectric’s Hawthorne Works in Chicago,where he worked for 18 years. At thebeginning of World War II, actingunder a presidential directive to clearup the logjam of goods meant forEngland and the Soviet Union, thegovernment asked for Juran’s assistance.Working for the Office of Lend-LeaseAdministration in Washington, D.C.,Juran headed up an early demonstra-tion of the benefits of quality processes.He assembled a team from theinvolved agencies that cut through thelogjam of paperwork and sped theflow of supplies to America’s allies.

In 1945, Juran left Washington, D.C.to devote the rest of his life to qualitymanagement. He was soon in highdemand around the world as alecturer and consultant. Juran’s work—beginning with 1951’s “Quality ControlHandbook,” his 1954 Japan lectures,

and the 1964 book “ManagerialBreakthrough”—set the stage for broadchanges that occurred in Americanworkplaces and around the world.

“I spent a lot of time in Japan earlyon, studying and participating in theirquality revolution,” said Juran. “At thetime, Japan was known as a producerof junk. An emphasis on quality turnedthat country into a leader in manufac-tured goods.” American companieswere slower to participate in thequality wave. “The United States hada huge pent-up demand and income,”Juran said. “American companies couldsell anything.” It was not until thosecompanies began losing market sharethat quality assumed greater impor-tance in this country, and the UnitedStates has since “made great strides incatching up,” he said.

Quality has become increasinglyascendant in the manufacture anddelivery of goods, a trend that willcontinue in the new century, accordingto Juran. “Quality has worked its wayup to the top levels of an organization— it’s no longer delegated. Businessgoals now include quality standardsand the means to measure them.

“The industrial revolution magnifiedthe scale of quality failures and putthem center stage,” Juran said. “Thinkof Chernobyl, Bhopal or evenFirestone tires. Organizations can’tafford to ignore quality.”

Juran’s work has earned him manyadmirers. In 1992, Juran received theNational Medal of Technology fromPresident George Bush to commemo-rate his lifetime of work in quality andits benefits to American business. Hehas received the Japanese Order of theSacred Treasure, Second Class (thehighest class non-Japanese can receive).And according to Peter Drucker, “What-ever advances American manufacturinghas made in the last 30 to 40 years,we owe to Joe Juran and to hisuntiring, patient, self-effacing work.”

improvements” that reduce errors incare and billing while reducing waste.“We’re changing small, localizedprocesses while periodically reassess-ing the entire system,” he says. “We’renot involved in process redesign orre-engineering, which require adifferent set of skills and tools.”

With that modest goal, the medicalcenter has made great strides decreas-ing both paperwork and billingdelays. Patient care has benefited,too. An extensive examination ofbirthing data involving vacuumextractors, which are used to assistdelivery when the final phase of birthstalls, resulted in improved datacollection, new guidelines andtraining that reduced problemsassociated with the procedure.

At Polaris Industries Inc. a manufac-turer of snowmobiles and otherrecreational vehicles, a push forquality from the shop floor to thesales and service staff propelled costsavings and provided a better experi-ence for customers and dealers alike,says Brad Smith, ’99 MBA, manager ofsales and service quality. Thecompany’s recently created NationalService Center answers questionsfrom dealers who formerly had todeal with as many as seven depart-ments when calling for information.“Dealers now see a single face ofPolaris, as opposed to the many faces

Dr. Joseph M. Juran

Rob Welch, M.D.


8

they saw less than a year ago,” saysSmith. “A great byproduct of thisquality effort was a substantialdecrease in overhead costs.”

The Cultural Change

Six Sigma black belts function bestwhen a company embraces quality asa primary goal and employees acceptnew ways to do business. Since blackbelts arrive as outsiders, employeesand managers are often wary of anewcomer who professes to under-stand their needs and plans changesin the near future.

However, employees today are moreaccustomed to an environment ofconstant change and continuousimprovement, says Seagate’s Donly.Once he was established as a blackbelt, employees came by his office tosuggest various quality improvementprojects and ask his assistance. Ifcompanies advertise the results andthank employees for their input,quality will be seen less as a burdenand more as a point of pride, addsCoyne, echoing one of Deming’smain themes of “take pride in yourwork.”

Quality programs are not withoutlimitations. While it’s hard to argueagainst quality, companies still haveto figure whether an investment willhave a return, argues Dan Ruemping,

an evening Carlson MBA student andSix Sigma black belt at Honeywell,Inc.’s building and control division.At other firms, he has worked onquality projects with good results thatdid not add measurably to thebottom line. Sometimes “improve-ments would cost so much it wouldbe cost-prohibitive to introducethem,” Ruemping says.

Suppliers are another potential glitchin any quality program. As theFirestone-Ford tire debacle showed, abad supplier can become a nightmarefor a company. Honeywell and otherlarge companies rely on dozens ofsuppliers who create different parts oftheir products. How hard is it todemand they improve quality? Itdepends, says Ruemping, on whetherthe company accepts outside adviceand believes the threat of its contractbeing pulled is real. Some companieshave told Ruemping their manufac-turing process is proprietary informa-tion.

The supplier-company relationshipdoes not always have to impedequality. Requiring ISO 9000 certifica-tion among suppliers, although not aquality guarantee, enhances anyquality initiatives. Suppliers also asktheir clients for clearer productspecifications, leading Honeywelland other companies to designproducts that can be manufacturedmore easily with quality, in essence,already built-in.

Quality and the Carlson School

The Carlson School is not only anational leader in quality researchand instruction, but also a practitio-ner. John Anderson led the charge in2000 that led to 19 different improve-ments in such diverse areas as classscheduling, parking, dining services,the school’s e-mail system and itsgraduation ceremony. During theprocess, Anderson says his “dooropened and never closed” as depart-

“Businesses follow fads. We’ve

still got a lot of companies and

professors who say ‘We’re done

with that, let’s move on to

something else.’ We don’t want

that to happen. We want this to

be an enduring part of our

programs and a distinct focus

of our school.”

Roger Schroeder,

Co-director of the Juran Center

Brad Smith, ’99 MBA


9

“The Summit” withDr. Joseph M. Juran

The Carlson School is calling togethernational leaders in quality for a first-ever event. “The Summit” with Dr.Joseph M. Juran, will be held at theschool June 25-26. It will includetopics such as Six Sigma, leadershipinitiatives in healthcare and thechallenge of sustaining quality overgenerations.

Featured speakers include Six Sigmaoriginator and former Motorola CEOBob Galvin, 3M chief executive officerJames McNerney, and CarlsonCompanies, Inc. CEO Marilyn CarlsonNelson. Morning sessions willinclude keynote addresses and paneldiscussions. Breakout groups willform around topics such as seniorleadership, strategy, process manage-ment, human resources, informationsystems, and customer focus.

“The conference will investigate howsenior executives can lead a Six Sigmatransformation,” said Jim Buckman,director of the Juran Center forLeadership in Quality at the CarlsonSchool. “Participants will study whatleadership is required for executivesto accomplish the goals of a SixSigma program. Conversely, it willlook at what happens when a CEOwho championed quality leaves—does the new executive continue thequality push or move on? If he or shedoes not, can quality continue to be afocus even if it is not the newperson’s focus?”

“The Summit” with Dr. Joseph M.Juran is an invitation-only event,assisted by corporate sponsorship.For more information contactKathryn Langkamp at the CarlsonSchool of Management at612-626-2097.

ment chairs came by to discuss ideasfor quality improvements and reporttheir progress. Anderson sincebecame the school’s associate dean ofadministration and continues tooversee quality efforts at the CarlsonSchool. He calls the months ofplanning and seeing through theinitial quality project “among the besttimes for me at the Carlson School.”

The Juran Center

The quality movement at the CarlsonSchool goes beyond the classroomand into the real world of business(see sidebar on “The Summit”). JimBuckman, co-director of the CarlsonSchool’s Juran Center for Leadershipin Quality, reports faculty andstudents have worked with eightcompanies on quality issues, amongthem the Carlson Companies andLutheran Midelfort Hospital andClinic, a part of Mayo Health System,in Eau Claire, Wisconsin. AtMidelfort, Buckman and his team ofstudents—who were paid $25 anhour—worked directly with hospitalstaff to improve billing and otherissues. The hospital saved more than$80,000 within a year and expects theoverall savings to exceed $750,000.

The Juran Center has been a leader inquality research and teaching nearlysince its inception in 1993. In fact,from 1995 to 2000 the National

Science Foundation gave the CarlsonSchool nearly $2.5 million in grantsfor quality research, almost threetimes as much as its closest competi-tor, the Massachusetts Institute ofTechnology (MIT). “The grantshelped us look more deeply intoquality issues and to create a commu-nity of scholars who really under-stand the issue,” says Buckman. “Theyhelped us move toward Dr. Juran’sgoal, and ours, of creating thenation’s leading intellectual centerfor quality.”

Maintaining quality as a strength atthe Carlson School and in thebusiness world will be tested in thefuture since business, like culture,runs in cycles.

“There’s a question of sustainabilityof quality in business,” says RogerSchroeder, co-director of the JuranCenter. “Businesses follow fads. We’vestill got a lot of companies andprofessors who say ‘We’re done withthat, let’s move on to something else.’We don’t want that to happen. Wewant this to be an enduring part ofour programs and a distinct focus ofour school.”

Jim Buckman

Roger Schroeder


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Investing in People C A R L S O N S C H O O L

10

Kopp Scholarships Have Ripple Effectfor Students, Families and Community

This year, they brought the scholars to him. Lee Kopp, ’55BSB, Carlson School leader and benefactor, sat back andlistened as the 2001 Kopp Scholars gathered for a celebra-tion at his firm and described what the scholarships hadmeant to them, their families and the community.

“The afternoon when theletter came I immediatelyran into my dad’s roomwhere he was sleepingand gave him the biggesthug, saying, ‘I can affordto go to school nextyear!’” said Kopp ScholarNicole Dupre.

“My father has worked ina factory for 25 years…The Kopp Scholarshipmeant that maybe myfather can take a few daysoff, and I can supportmyself through college.”

This year, Lee and BarbaraKopp provided 30 CarlsonSchool students withscholarships of $1,000 - $1,500 through the Kopp Invest-ment Advisors Emerging Leadership Scholarship Program.The scholarships are based on merit and communityservice, and Kopp Scholars invest up to 70 hours incommunity service, leadership, diversity and professionaldevelopment. Since the program began in 1996, 150undergraduate students at the Carlson School havereceived scholarships.

Lee and Barbara have dedicated themselves to helpingstudents receive an education. Appreciative for the role

education played in their success, they make KoppScholarships possible and contribute to a variety ofeducation and community programs.

“Education is critical to the community and to mankind,”Lee Kopp said when asked about the scholarships. “Theletters from recipients are enduring and emotional andhelp you see that you do change lives in some small way.”

Growing up under difficult circumstances in Minneapolis,Lee hadn’t planned on going to college until his senioryear when teacher Vern Wobig of Patrick Henry HighSchool, also a neighbor, encouraged him. He alsoreceived two $200 scholarships, which provided himwith additional incentive. Four years later, he graduatedwith distinction with a bachelor’s degree in businessadministration.

As he said during the commencement speech he gave tothe Carlson School class of 2000: “Ultimately in life wemust heed the advice of Henry James: ‘Three things inhuman life are important: The first is to be kind, thesecond is to be kind, and the third is to be kind.’”

Lee and Barbara Kopp prove everyday that they have takenthis advice to heart.

Lee Kopp surrounded by the 2001 Kopp Scholars. Students honored their benefactor at a reception

hosted by the school at Kopp’s investment firm.

Alumni and friends who have designated the CarlsonSchool as a beneficiary in their will may want to berecognized through membership in the University’sHeritage Society. Contact Chris Mayr at 612-624-4193 [email protected].


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and ProgramsC A R L S O N S C H O O L

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McNamara Legacy Helps Other Women PursueBusiness Degrees

Doris Erstad McNamara,’28 BBA, was an exceptionas one of the few femalebusiness students of herday. She excelled in manyof the classes traditionallyoccupied by men, includ-ing finance, accountingand management.

“I think my decision to goto business school was themost fortunate decision Iever made,” Doris said.And during her years in business school, she devotedmany of her efforts to helping other women follow in herfootsteps, serving as a leader of the University’s YWCA andfounder of the Women’s Business School Club.

Upon her graduation, Doris became a business and com-munity leader, moving up the ranks at Powers departmentstore in Minneapolis. After her marriage to James McNamarain 1939, she became active in public affairs, serving onthe board of the Women’s Club of Minneapolis and aspresident of the Minneapolis League of Women Voters.

A long-time volunteer in the art department at StanfordUniversity, McNamara provided research funds for thatdepartment and Stanford’s Graduate School of Business.She also established fellowships for women businessstudents. “I decided that I would like to help some oftoday’s young women interested in business have the sameopportunities I had for a lively and challenging life,” shesaid. “Funding fellowships seemed an obvious way to start.”

Upon her passing in May 2000, Doris left a gift of nearly$1.3 million to the Carlson School to establish the DorisMcNamara Fellowship Endowment for Women. The giftwill attract top women students to the school’s graduateprograms and help them develop leadership skillsthrough participation in student activities.

“Doris’s gift was an expression of her love for the Univer-sity,” said her brother Woody Erstad.

John and Nancy Lindahl Create Endowed Pro-fessorship for Excellence in Business Education

John and NancyLindahl, passionateUniversity supporters,outdid themselves thisyear with the establish-ment of the John andNancy Lindahl Profes-sorship for Excellencein Business Education.The endowed profes-sorship will attractoutstanding newfaculty to the schooland help junior facultydevelop their careers. Itis part of the couple’soverall gift of $1 million to the University.

The Lindahl’s contributions over the years have been signifi-cant. John, ’68 BSB, counts as chief among his accomplish-ments the leveraging of major financial support fromNorwest Equity, where he works as an investment banker, forstart-up of the school’s New Business Development Enterprise(see page 2). The gift inspired additional financial supportfrom 3M which helped launch the enterprise in September.

Nancy has championed several University causes over theyears, including children’s cancer research and women’sathletics. In 1999, she represented the University aspresident of the National Alumni Association. In Septem-ber, she was recognized with an Outstanding AchievementAward—the highest non-degree award conferred upondistinguished alumni—by the University of Minnesota.

“Nance’s Dad was a professor for 30 years and her motheralso taught there,” said John Lindahl. “My mother was alsoaffiliated with the University. We’re proud of the progressthe school has made over the past 10 years and don’t wantit to lose momentum. The school gets better and betterand we want to be sure it attracts the professors it needs.”

The Lindahl’s gift will go a long way toward ensuring thishappens. Hats off to them once again for their generosityand unwavering support.

Doris Erstad McNamara

University enthusiasts John and Nancy

Lindahl, pictured with daughter Megan

and son Peter, want to help the school

maintain its edge with top faculty and

programs.


12

Faculty FocusC A R L S O N S C H O O L

12

School Names Term Professors

for First Time

Dean Larry Benveniste has named 12 term professors atthe Carlson School for their outstanding research, teach-ing and service. It marks the first time the school hasawarded the term professorships, which are fundedthrough the Industrial Relations Land Grant, Hamilton,Pillsbury, Carolyn Anderson and Carlson endowments.The term professorships will play an important role inhelping the school retain its competitive edge in facultyexcellence.

The term professors are the first of a distinguished groupof faculty to receive this distinction based on their extra-ordinary achievements. They will retain the title for threeyears and receive supplemental funds to support theirteaching, research and service activities.

For further information about the expertise andaccomplishments of each term professor, visitwww.CarlsonSchool.umn.edu and click on “News andEvents.”

Dennis AhlburgProfessor, Human Resources and Industrial RelationsAssociate Dean for Faculty and Research

John AndersonProfessor and Department Chair, Operations and Management ScienceAssociate Dean for Administration

James BegunProfessor and Department Chair, Healthcare Management

Mark BergenAssociate Professor, Marketing and Logistics Management

John BuddAssociate Professor, Human Resources and Industrial Relations

Stephanie LenwayProfessor and Department Chair, Strategic Management and Organization

Christopher NachtsheimProfessor, Operations and Management Science

Akshay RaoAssociate Professor, Marketing and Logistics Management

Judy RayburnProfessor and Department Chair, Accounting

K.K. SinhaAssociate Professor, Operations and Management Science

Aks ZaheerAssociate Professor, Strategic Management and Organization

Sri ZaheerAssociate Professor, Strategic Management and Organization

The new term professors are (Left front): Akshay Rao, Sri Zaheer,

K.K. Sinha, James Begun. (Left back): John Budd, Christopher

Nachtsheim, Aks Zaheer, Stephanie Lenway, Mark Bergen. Not

pictured: Judy Rayburn, Dennis Ahlburg.


13

Tom Burnett Jr. and Other

Alumni Play a Key Role in Events

Surrounding September 11

The tragic events of lastSeptember 11 had aprofound impact oneveryone at the CarlsonSchool, as they did oneveryone across thecountry. The effect,involvement andresponse varied byindividual, but theincredible impact ofthis event was feltuniversally.

Prominent among theheroes of Sept. 11 wasCarlson School alum-nus Tom Burnett Jr., ’86 BSB. Burnett was one of thepassengers on United Airlines Flight 93, traveling fromNew Jersey to California. The COO of a medical devicecompany, Burnett was returning home to his wife andthree children after a business trip on the East Coast whenthe plane he was on was hijacked.

Burnett was one of the passengers who spoke to familyand friends by phone during the ordeal. With knowledgeof what had happened to the other hijacked planes,Burnett and two other passengers were “determined to dosomething,” as he told his wife Deena in their last conver-sation. It is believed that their efforts caused the plane togo down in a field outside Pittsburgh rather than at itsintended Washington, D.C. target.

“Tom was a guy with high standards and a strong sense ofright and wrong,” said Jeff Swanson, ’85 BSB, a formerclassmate of Burnett’s and member of the Alpha Kappa Psifraternity of which Burnett was president. “That was evidentat one of the first fraternity business meetings Tomattended, just a few weeks after his initiation. A new officerposition was created, and the fraternity president was going

to simply appoint someone. Tom spoke up, saying ‘Wait aminute; I think we need to vote.’ I remember thinking ittook a lot of guts for someone so new to speak up forwhat was right. But that’s the kind of guy Tom was.”

Upon learning Burnett was on Flight 93, Swanson said heknew what took place aboard the plane. “When I heardhow the flight came down and that Tom was on it, Irealized he must have been involved in bringing down theplane before even more people could get hurt,” saidSwanson. “Tom was a man of action and conviction. Justas he’d done at that fraternity meeting and numeroustimes since, I knew Tom would have taken the rightaction. And he did.

“I think we all need to learn from Tom’s actions—in bothhis life and his death—and do what is right. Whatever itmeans to us, we should do something.”

The University of Minnesota has established the Thomas E.Burnett Memorial Fund in Tom’s memory. The fund willbe used to benefit University of Minnesota students whosecharacter and leadership emulates that of Tom Burnett. Tomake a gift to the fund, visit www.campaign.umn.edu anddesignate your gift to the Burnett Memorial Fund.

Burnett made the ultimate sacrifice in fighting terrorism,an effort against which most other efforts pale in com-parison. Many other Carlson School alumni did, however,contribute where they could to the recovery effort. Inaddition to numerous individual gifts, some arranged fordonations from their companies.

Steve Goldberg, ‘75 BSB, donated five percent of three-week’s sales at his five restaurants—one in California,one in Colorado and three in the Twin Cities—to theWorld Trade Center Relief Fund. Goldberg’s $20,000donation was further added upon by many servers inthose restaurants, who donated a percentage of their tipsduring the same period.

At least two alumni answered the call for supplies issuedby the recovery team immediately after September 11. RedWing Shoes, headed up by President Bill Sweasy, ’76 BSB,shipped hundreds of steel-toed boots for recovery work-ers. Bob Kierlin, ’64 MBA and CEO of Fastenal Co., senttools and equipment needed by the rescue teams.

Alumni Heroes

Tom Burnett Jr., ’86 BSB


13


14

AlumniConnectionC A R L S O N S C H O O L

14

Looking for ways toconnect with otherCarlson School grads?Check out Alumni Online!

The CarlsonSchoolrecentlylaunchedAlumniOnline, theCarlsonSchool’s newonline alumnidirectory. Thissecure onlinecommunity contains aschoolwide alumnidirectory that can help graduatesreconnect with former classmates andnetwork with other Carlson Schoolalums. The directory is continuouslyupdated, making it the most currentalumni information available.

What can Alumni Online do?

Through Alumni Online, you can:● Locate Carlson School friends and

classmates● Search the directory by name,

graduation year and degree, geo-graphic location, class year, company,industry and job function

● Update your contact information● Update your employment informa-

tion● Mark your information “private” or

call us to do so.

How do I use Alumni Online ?

All Carlson School alumni willreceive instructions by mail on how

to activate their user name andpassword and log onto the directory.To access the directory, visit theschool’s Web site atwww.CarlsonSchool.umn.edu andfollow the “Alumni” link to thedirectory. Once there, follow the logininstructions sent to you for activatingyour account. If you have troublelogging onto the site, using thedirectory functions or did not receiveyour mailed instructions, [email protected]. orcall 612-624-4509.

Alumni privacy

The privacy and security of alumniinformation is our primary concern.Alumni Online uses a stringentauthentication system that ensuresonly Carlson School alumni haveaccess to the data. The information in

your personal profile cannot bechanged without your privateusername and password.

The name, graduation year, and degreeof all Carlson School alumni is listedin the directory, but contact informa-tion is not displayed unless youchoose to display it. You can choosevarying levels of privacy by loggingonto your personal profile.

Bookmark the Carlson SchoolAlumni Web site and visit frequentlyto stay connected with alumniprograms and services. The siteincludes a calendar of events, classnotes, alumni volunteer opportuni-ties, feature stories about award-winning alumni and online givingopportunities.


15

SnapshotsC A R L S O N S C H O O L

1515

Jon Campbell, ’77 BSB,

Wells Fargo Minnesota

president, greets fellow

alumni and friends

after presenting “The

Five Myths of

Banking” to a

packed First

Tuesday

audience.

Veteran entrepreneur

Barbara Mowry, ’75 MBA,

made her“Confessions of

a Serial Entrepreneur” at

the October First Tuesday.

In her talk, Mowry said

entrepreneurs should set

out to achieve what is

realistic through hard

work, perseverance and

creativity.

Carlson Companies Inc., CEO

Marilyn Carlson Nelson presents

former Dean David Kidwell with

the prestigious Carlson Fellows

Award at his farewell celebra-

tion. At the event, Kidwell

recounted highlights of his 10-

year career as dean and

thanked those who helped

him build the Carlson School

into a top-ranked business

school. The celebration was

attended by more than 350

business and community

leaders, alumni, faculty

and friends.

Dean Larry

Benveniste

with several

MBA alumni

gathered for the

October(fest) First Friday

in Northeast Minneapolis.

The 3M Auditorium was

filled on September 20 with alumni,

business and community leaders who discussed

challenges to leadership following the September 11 attacks,

at a forum hosted by the Carlson School and the Hubert H.

Humphrey School of Public Affairs. Former Vice President

Walter Mondale led the discussion.

Several Carlson Advantage Scholarship Program

(CASP) scholars with benefactor Jeff Scott, ’68 BSB.

Several donors make it possible each year to

provide 30 students with CASP merit scholarships.


16

Class NotesC A R L S O N S C H O O L

16

Roland Barrett, ’71 MBA and ‘69 BSB,is the founder of Homeworx Partners,Inc., a custom-home builder andcontractor with offices in Minnesotaand Michigan. Barrett lives inMinneapolis, Minnesota.

Patrick Hopf, ’71 BSB, was featuredin CityBusiness as president of St.Paul Venture Capital, which wasnamed the #2 Venture Capital Firm inthe Minneapolis-St. Paul area.

1940sGerald Paulsen, ’49 BSB, is the chiefexecutive officer of Jerry’s EnterprisesInc., which was recently ranked #64on CityBusiness’ list of Top 100Employers in Minnesota. Paulsenlives in Edina, Minnesota.

1950sCharles A. Dickinson, ’51 MBA,joined the Board of JMAR Technolo-gies Inc. He lives in Williamstown,Vermont.

James Bakken, ’57 BSB, was awardeda Distinguished Life Membership inthe Medical Group ManagementAssociation and named a Distin-guished Fellow in the AmericanCollege of Medical Practice Executives.James lives in Georgetown, Texas.

Gerald John, ’58 BBA, recentlypublished “A Father’s Love” a bookthat follows the journey of healingJohn began after the accidental deathof his son, Eric. The book uses prayerand journaling to try to help otherparents after the death of a child.Jerry is retired and lives inWoodstock, Virginia.

1960sJames R. Campbell, ’64 BSB, is thechief executive officer and executivevice president of Wells Fargo &Company, which was recently listedby CityBusiness as #10 among theTop 100 Employers in Minnesota.Campbell lives in Edina and currentlyserves as chair of the Carlson School’sBoard of Overseers.

James Miller, ’68 BSB, is the ownerof Award Staffing, which was recentlylisted #47 on CityBusiness’ Top 100Employers in Minnesota and #7 onCityBusiness’ Top 25 TemporaryEmployment Firms in Minnesota.Miller lives in Minnetonka, Minnesota.

Michael F. Mee, ’68 MBA, was electedto the board of directors of LincolnNational Corporation, which is theparent corporation of the LincolnFinancial Group companies. Meelives in Massachusetts and serves onthe school’s Board of Overseers.

1970s

C. David Jones, ’70 MBA and ’61BSB, was recently awarded a Univer-sity of Minnesota Alumni Association(UMAA) Hats Off Award for his manyyears of service to the UMAA Na-tional Alumni Board. He has alsobeen a member of the Carlson SchoolAlumni Advisory Board for many ofyears. While with the UMAA board,he served as programs committeechair and assisted in the growth ofnumerous new alumni programs andactivities. Jones served on the UMAABoard for six years. He is the vicepresident of Personnel Decisions Inc.

James Dagnon, ’74 BSB, was recentlyinducted as a fellow into the NationalAcademy of Human Resources. TheAcademy recognized his careercontributions to the theory andpractices of human resources man-agement. Dagnon worked in humanresources for thirty years, mostrecently as the senior vice presidentof human resources at the BoeingCompany. With Boeing, he has beeninvolved in a series of mergers andacquisitions and has helped overseethe development and launch of theBoeing Leadership Center, wherebusiness and leadership skills train-ing is provided for managers andexecutives. He serves on severalboards, including the board ofdirectors for the Seattle Children’sHome Society of Washington.Dagnon lives in Medina, Washington,with his wife Sandy.

C. David Jones,’70 MBA and ’61 BSB (left),

receives the University of Minnesota Hats Off

Award. Presenting the award are (center) UMAA

National President Bruce Nelson and (right)

UMAA Executive Director Margaret Carlson.


17


17

Michael J. Doty, ’72 BSB, was recentlyappointed to the position of seniorvice president and chief financial officerof QLT Inc. He lives and works inVancouver, British Columbia.

Esperanza Guerrer-Anderson, ’73MBA, was featured in CityBusiness asthe president and chief executiveofficer of Milestone Growth FundInc., which was named the #23Venture Capital Firm in the Minne-apolis-St. Paul area.

Gregory C. Anderson, ’74 BSB, is thevice president of finance for NorthAmerica of Banta Global Turnkey inHouston.

Joel Schleicher, ’74 BSB, is thechairman and chief executive officerof Interpath Communications,located in Research Triangle Park,North Carolina.

Michael Styba, ’74 BSB, recentlyjoined Onvoy as the company’sdirector of operations. Onvoy isrecognized as Minnesota’s firstinternet service provider. Styba,located in Minneapolis, will overseeits 2,000-mile broadband fiber opticnetwork.

Dean Ascheman, ’75 BSB, wasrecently elected to a three-year termas board chairman of the Minnesota4-H Foundation. Ascheman lives inRochester, Minnesota and works forIBM as manager of the InternationalTechnical Support Division.

John Bullion, ’76 MBA, is thepresident and chief executive officerof Orphan Medical Inc. in Edina,Minnesota.

Timothy Doherty, ’76 BSB, is the chiefexecutive officer of Doherty Employ-ment Group, which was recentlyranked #32 on the CityBusiness listof the Top 100 Employers in Minne-sota. Doherty lives in Eden Prairie,Minnesota.

Tom Pieri, ’76 BSB, is the vicepresident of Lakewood Banks inBaxter, Minnesota.

John D. Robinson, Jr., ’76 BSB, livesin Plymouth, Michigan, and worksfor Detroit Public Schools assistingat-risk and disabled students plantheir post-secondary futures.

Joel D. Shapiro, ’76 BSB, is thepresident of Shapco Printing Inc. inMinneapolis, Minnesota, which wasrecently featured in CityBusiness as oneof the “Top 25 Printing Companies in

Minnesota.” Shapco Printing Inc. alsoplaced first in a recent NationalPrinting Industry of America contestfor quality.

Arlin B. Goldberg, ’78 BA, waspromoted to executive vice presidentof information technology at EschelonTelecom Inc. in Minneapolis,Minnesota.

Ron Kelner, ’78 BSB, was recentlyelected to the Minnesota-DakotasChapter of the Alzheimer’s Association.He works for the accounting firm ofBlatt Kleinbaum Summerfield & KelnerLtd. in Minneapolis, Minnesota.

Scott M. Peterson, ’78 MBA, worksfor SunTrust in Atlanta, as the manag-ing director of treasury managementservices.

Jerry A. Tabolich, ’75 BSB and ’78MBA, was recently named as chiefexecutive officer of Marshall Miller &Schroeder Inc. in Minneapolis,Minnesota.

Vivian Callaway, ’79 MBA, wasfeatured in a CityBusiness article“Best Places to Work,” about GeneralMills Inc. Callaway currently worksthere as director of diversity.

Jed Marquisee, ’79 BSB, is an execu-tive at Adecco Employment Services,which was recently ranked third onCityBusiness’ list of Top 25 TemporaryEmployment Firms in Minnesota.Marquisee lives in Edina, Minnesota.

John Reik, ’79 MBA, is the founderand president of John Reik & Associ-ates, Business Training and Consultingin Minneapolis, Minnesota, whichprovides training for commerciallenders, among other specialities.

John L. Shannon, ’79 MBA, wasrecently named chief executive officerof Incisive Surgical Inc. based inMinnetonka, Minnesota.

Steven L. Goldberg, ’75 BSB, and hiswife Georgia recently moved toRancho Santa Fe, California, toacquire more space for themselvesand their Airedale dogs, Arthur andHarry. They are enjoying the expan-sive outdoors in Arizona and canoften be seen riding bikes andwalking the dogs. The Goldbergs ownrestaurants in California and Colo-rado, as well as three in the Minne-apolis–St. Paul area. Recently, aportion of sales from the restaurantswas donated to the World TradeCenter Relief Fund (see page 13). Therestauranteur and former NFL teammember has also been busy withother activities. He co-authored abook in 2000 with his brother, “I’mNext: The Strange Journey ofAmerica’s Most Unlikely Superhero,”which was listed on the New YorkTimes bestseller list, and enjoyed it somuch that he recently began writing abook on restaurant ownership.

The Goldbergs on a typical weekend

afternoon


18


18

Timothy Tongson, ’79 BSB, wasrecently elected as a new boardmember to the St. Paul-based ArthritisFoundation, North Central Chapter.He lives in Edina, Minnesota, and isemployed by the Allianz InsuranceCompany of North America as vicepresident of marketing.

1980sJames Hays, ’80 MBA and ’79 BSB, isthe chief operating officer of TheHays Group Inc. The company waslisted #32 on the CityBusiness list ofthe 50 Fastest Growing PrivateCompanies in Minnesota. Hays livesin Long Lake, Minnesota.

Kelly Dunn, ’81 MBA and ’77 BSB, isthe executive vice president of theFirst National Bank of Hudson,Wisconsin. He is currently workingwith the Risk Management Associa-tion to provide up-to-date training forcommercial lenders.

Bill Pearson, ’81 MBA, was namedchairman of Completel, a Europeantelecommunications company, andlives in Denver. He has also joinedthe Board of IPlan, an Argentina-based telecommunications company.

Gwen Stanley, ’81 BSB, is the execu-tive vice president of Venture Bank inBloomington, Minnesota, which sheand a colleague from Riverside Bank,another Twin Cities financial institu-tion, opened.

Charles Jahren, ’82 MBA, wasappointed professor in charge of theconstruction engineering curriculumat Iowa State University in Ames Iowa.

Marius Janson, ’82 Ph.D., is aprofessor of management informa-tion systems at the University ofMissouri–St. Louis.

Don Keysser, ’82 MBA, is the presi-dent of Hanover Ltd. a company

specializing in business financing andconsulting services. Hanover Ltd., islocated in Minneapolis, Minnesota.

William Spell, ’82 MBA and ’79 BSB,was featured in CityBusiness as thehead of Spell Capital Partners, whichwas named the #13 Venture CapitalFirm in the Minneapolis-St. Paul area.

Mark Thompson, ’82 BSB, wasfeatured in Twin Cities BusinessMonthly’s article, “What They’reBuying.”

Mark Baltes, ’83 MBA, was recentlypromoted to second vice president oftechnical services at Minnesota LifeInsurance Company in St. Paul. Helives in Woodbury, Minnesota.

Mary Connor, ’83 MBA, works as amanufacturing specialist for Minne-sota Technology Inc. in Bemidji,Minnesota.

Lindsay Dingle, ’83 MBA and ’82BSB, recently began working as anadminstrator with the Mayo Physi-cian Alliance in the clinical trialsdepartment. She lives in Rochester,Minnesota.

Daniel MacDonald, ’83 MBA, isemployed as the director of informa-tion systems at Lifetouch PublishingInc. in Eden Prairie, Minnesota.

David Ring, ’83 BSB, was recentlynamed president and chief executiveofficer of High Voltage EngineeringCorporation’s Phymetrics division.He lives in Eden Prairie, Minnesota,with his wife Margery.

Mark Sullivan, ’83 MA-HRIR, is thePresident of Sullivan ConsultingGroup LLC in Edina, Minnesota.

Alan Thometz, ’83 MBA and ’78 BSB,was named a principal of ManchesterCos. in Minneapolis, Minnesota.

Karai Sukumar, ’80 MBA, is thefounder and president of TAJ Technolo-gies, Inc., in Minneapolis, Minnesota,a business solutions company that wasfounded in 1987. According to Inc.magazine, Deloitte & Touche LLP,Twin Cities Business Monthly andCityBusiness, TAJ Technologies hasgrown into one of the fastest growingtechnology companies in the nation.CityBusiness recently ranked TAJTechnologies the #9 Minority-OwnedBusiness on a recent Top 25 listpublished this fall. In 1999, Sukumarwas selected by the Small BusinessAdministration as Minnesota’s Minor-ity Small Business Person of the Year.

Sukumar says that the cultural back-ground he brings with him to thesolutions industry is part of what hasmade TAJ so successful. He adds,“While being a minority has given usmany new opportunities, the successof TAJ Technologies comes from thefact that we remain focused ondelivering the best possible IT services.”

Sukumar says that the company’sfocus on delivering quality services iswhat will steer the company through aslowing economy, and offers thesame advice to international studentsstudying business. “Be cognizant ofthe challenges that come with mixinglocal and personal culture with globalbusiness practices and work consis-tently toward maintaining qualityand ethical practices in whatever youdo, and success will come.”


19


19

Web Site Link

Send Class Notes to the school andupdate your directory informationby visiting the new Carlson SchoolWeb site atwww.carlsonSchool.umn.edu. Followthe “Alumni” path.

Greg Frankenfield, ’84 MBA, is thechief executive officer of MagenicTechnologies Inc., which was recentlyranked #25 on the CityBusiness list ofthe 50 Fastest Growing PrivateCompanies in Minnesota. Frankenfieldresides in Excelsior, Minnesota.

John Hartmann, ’84 MBA, is thechief operating officer and marketingdirector for EPromoBid Inc. inBrooklyn Park, Minnesota.

John A. Matel, ’84 MBA, is workingfor the State Department in Washing-ton, D.C., as a foreign services officer.

Charles Mooty, ’84 MBA and ’83BSB, is the top executive of Interna-tional Dairy Queen Inc. which wasrecently ranked second on theCityBusiness list of Top 25 Franchisers.Mooty lives in Edina, Minnesota.

Prashant Palvia, ’84 Ph.D. and ’74MBA, is head of the Department ofInformation Systems and OperationsManagement in the Bryan School ofManagement and Economics at theUniversity of North Carolina–Greensboro. He was recently namedthe university’s Joe Rosenthal Excel-lence Professor.

Roger Redmond, ’84 MBA, wasrecently appointed to the board ofdirectors of Media 100 in Marlboro,Massachusetts.

Lisa Ferris, ’85 BSB, was named chieffinancial officer for RBC DainRauscher in Minneapolis, Minnesota.

Rick Nelson, ’85 MBA, is now thedirector of undergraduate financeprograms for the Carlson School ofManagement in Minneapolis, Minnesota.

Cheryl Schwichtenberg, ’85 MBA,founder of The Research Edge, waselected president of the AmericanMarketing Association, MinnesotaChapter, from July 2001 to June 2002.She lives in Falcon Heights, Minnesota.

Kristen Smith Wenker, ’85 MBA, wasrecently elected as a director to theTwin Cities Chapter of the NationalInvestor Relations Institute’s board ofdirectors. She works for General Millsas vice president of investments.

John Lawson, ’86 BSB, was recentlypromoted to shareholder at theMinneapolis, Minnesota, accountingfirm of Schechter Dokken KanterAndrews & Selcer Ltd.

David Seidel, ’86 BSB, was recentlypromoted to national sales director atSecurian Financial Network in St. Paul,Minnesota. Prior to this promotion,Seidel was the director of corporaterelations for the company. He is a fellowin the Society of Actuaries and a memberof the American Academy of Actuar-ies. Seidel lives in Eagan, Minnesota.

Monica Vogel, ’86 MBA, is workingas an information technology man-ager at Cargill Inc. She lives in EdenPrairie, Minnesota.

Rich Landa, ’87 BSB, was featured inTwin Cities Business Monthly’s article“Hot Dots.” Landa is the founder ofFour51 Inc. in Minneapolis,Minnesota.

Joni Meilahn, ’80 BSB, senior vicepresident and director of financialservices at Miller Johnson SteichenKinnard in Minneapolis, Minnesota,was recently named one of the “TopWomen in Finance” by Finance andCommerce magazine. She is one ofthe first women to be honored withthis new award. “…I feel that as awoman I have a different point ofview to bring to the business world,”she said.

Meilahn has held the position of vicepresident since 1994 and has workedfor the company since 1980. She is acertified financial planner and belongsto the Financial Planners Association.She also sits on the board of directorsfor the Executive Women’s GolfAssociation. Involvement in theseorganizations are only a few of thethings that led to her recent award.

Meilahn is also interested in thechanging role of technology, espe-cially the Internet. She says theInternet has changed the landscape ofher job, allowing for easier access tovendor information for financialfirms, instantaneous communicationbetween brokers and clients andbetter overall service for clients. “Ifind that my primary job is to siftthrough information and find what ismost useful for those around me. It’smore important than ever to focus oneducation and advancement, and theInternet provides countless ways todo that.”

David Seidel

Joni Meilahn and husband Jon Gregor


20


20

John Stavig, ’87 BSB, is now thechief financial officer of VerizonAvenue Corp. in Wadsworth, Ill.

Rajiv Tandon, ’87 Ph.D. and ’71MBA, is the chief executive officer ofLearningByte International, which wasrecently ranked #26 on the CityBusinesslist of the 50 Fastest Growing PrivateCompanies in Minnesota. Tandonlives in Bloomington, Minnesota.

Jeffrey Cave, ’88 MBA, recently earnedthe designation of Certified InvestmentManagement Analyst (CIMA), whichis awarded after extensive coursework

at the Management ConsultantsAssociation (IMCA) and the WhartonSchool. He is employed at MerrillLynch in Morristown, New Jersey.

Kathy Hollenhorst, ’88 MBA, wasnamed executive vice president ofrelationship management at CarlsonConsumer Group. She lives in Becker,Minnesota.

Tom Hymanson, ’88 MBA, is chiefexecutive officer for RZ Solutions,which was recently ranked #28 on theCityBusiness list of the 50 FastestGrowing Private Companies inMinnesota. Hymanson lives inMinnetonka, Minnesota.

Scott Kotnour, ’88 BSB, is a seniorsystems lead analyst for the FederalReserve Bank of Minneapolis.

Colleen Kulhanek, ’88 BSB, wasrecently named to the MinnesotaTechnology Enterprise Board byGovernor Jesse Ventura. She is also vicepresident of marketing for DatakeyInc. in Burnsville, Minnesota.

Ed Mathie, ’88 MBA, has been namedmanaging director of Duffy, a FallonInc. company located in Minneapolis,Minnesota.

Brian McIntee, ’88 MBA, is thedirector of marketing for EdwardsLifesciences in Irvine, California. Helives in Trabuco Canyon, California.

Michael McPartland, ’88 MBA and’76 BSB, joined General LithoServices in Brooklyn Park, Minnesota,as chief financial officer.

Howard Sackson, ’88 MBA, is themanaging director for CharlesSchwab. He lives in San Francisco,California.

James Slinger, ’88 MBA, was electedpresident of BOR-SON ConstructionInc. in Minneapolis, Minnesota.

Susanne Heimbuch, ’81 BSB, wasrecently promoted to in-houseinvestor relations manager forAdvanced Aerodynamics & Structures,in Los Angeles, California. Heimbuchhas been in the investing field formore than fifteen years. She was mostrecently employed by Mercury AirGroup, Inc. in Los Angeles, as itsdirector of Investor and PublicRelations, serving as liaison to itsworldwide investors and severalaviation authorities including the FAAand the Los Angeles World Airports.Heimbuch also worked in investorand public relations for a savingsbank, a biotech and a Web companyduring her career. Prior to her inves-tor relations career, Heimbuch was aSeries 7 stockbroker. She taughtinvestment analysis for six years forthe National Investors AssociationCorporation. She serves on numerousvolunteer boards of directors whereshe enjoys fund raising.

Linda Wolter, ’88 BSB, is employedat Brystol-Meyers Squibb inPlainsboro, New Jersey, as a seniorterritory business manager.

Charles Perl, ’89 BSB, was recentlypromoted to budget manager for theCity of Palo Alto, California.

Gene Neshek, ’89 MBA, is a seniorproject engineer for United Defensein Minneapolis.

Dean Niehus, ’89 MBA, was pro-moted to vice president-controller atMerrill Corporation. He lives in St.Paul, Minnesota.

Tony LeFebvre, ’89 BSB, is the seniormanager of business development forADC Telecommunications inMinnetonka, Minnesota.

David Katkov, ’89 MBA and ’79 BSB,was recently promoted to the positionof executive vice president of productdevelopment, pricing and portfoliomanagement of PMI MortgageInsurance Co. which is headquarteredin San Francisco. He has been withPMI since 1992 and was senior vicepresident in that same area.

Joel Kennedy, ’89 MBA, is employedby Alliance Computer Solutions Inc.which is ranked #16 on theCityBusiness list of Top 25 Minority-Owned Businesses. Joel lives in St.Paul, Minnesota.

Jim Westerman, ’89 MBA, is anaccount executive for Microsoft inMinneapolis, Minnesota.

Web Site Link

Send Class Notes to the school andupdate your directory informationby visiting the new Carlson SchoolWeb site atwww.carlsonSchool.umn.edu. Followthe “Alumni” path.


21


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Jean Taylor, ’88 MBA, has beennamed president of Taylor Corpora-tion, one of the nation’s largestprinting, electronic commerce andmarketing companies.

Taylor joined Taylor Corporation in1994 as vice president of develop-ment, leading efforts in the area ofleadership and technology develop-ment. She became the company’sexecutive vice president in 1999.Prior to that, Jean was senior vicepresident of E.W. Blanch Company(now Benfield Blanch), a globalreinsurance company.

She received an MBA from theCarlson School and a B.A. in businessadministration from Augsburg Collegein Minneapolis. She is a trustee of theGlen A. Taylor Foundation.

Tom Niemann, ’89 BSB, is a manag-ing partner of Blue Devil Ventures inDurham, North Carolina.

Michael Sorenson, ’89 MBA, is asenior sales analyst for PLATO Learn-ing Inc. in Bloomington, Minnesota.

1990sJames Hamel, ’90 BSB, was namedassociate portfolio manager of ArtisanMid Cap Fund. Hamel lives inMilwaukee, Wisconsin.

Nancy J. Johnson, ’90 MBA, isassociate dean of the School ofBusiness at Capella University inMinneapolis, Minnesota. She editeda recently published book,“Telecommuting and Virtual Offices:Issues & Opportunities.”

Andrew Moller, ’90 MBA and ’81BSB, lives in Eden Prairie, Minnesota,and is the senior vice president andchief financial officer at Christopher& Banks Corporation.

Maridee Nelson, ’90 BSB, is a projectmarketing manager for MusicMattersin Minneapolis, Minnesota.

Christopher Swanson, ’90 BSB, wasnamed a partner at Arthur AndersenLLP in Minneapolis. He lives inPlymouth, Minnesota.

Patrick Thuecks, ’91 BSB, wasappointed managing partner of theMinneapolis office of Boston-basedNew England Financial. He lives inWayzata, Minnesota.

Craig Buchanan, ’92 MBA, is thepresident of Cogniza, a Minneapolis-based firm that provides businessintelligence solutions.

Todd Hostager, ’92 Ph.D., has beenpromoted to full professor of strategicmanagement at the University ofWisconsin, Eau Claire.

Terry Mason Moore, ’92 MBA, is anattorney with Moore Law Office inFairfax, Oklahoma.

Sandra Sedo, ’92 MBA, a partnerwith Dorsey & Whitney, was electedpresident of the Minnesota State BarAssociation’s computer law section.

Dan Tveite, ’92 MBA, is a contractanalyst for Wells Fargo ServicesCompany in Minneapolis, Minnesota.

Michael Wybo, ’92 Ph.D., wasrecently appointed vice president ofFasturn, a company that specializes infinancial solutions for the apparelindustry. Wybo lives and works in LosAngeles, California.

Gregory E. Allen, ’93 BSB, waspromoted to controller at the Minne-sota Children’s Museum and serveson the board of directors of the TwinCities Gay Men’s Chorus.

David J. Schweer, ’93 MBA and ‘91MHA, married Cheryl Lloyd in Juneat Lake Tahoe and now lives in Reno,Nevada. He works as a businessinformation manager at WashoeHealth System in Reno.

Kou Vang, ’93 BSB, was electedtreasurer of the Midway Chamber ofCommerce in St. Paul, Minnesota.

Barbara Wagner, ’93 BSB, wasrecently promoted to senior accoun-tant for the St. Paul, Minnesota,accounting firm of Mahoney Ibrich.

Marie Elwood, ’94 MBA, is thepresident of AVALAUNCHE, a prod-uct-marketing and branding firmbased in Minneapolis, Minnesota.She recently wrote an article forBrandWeek magazine on the eventsof September 11, and their impact onmarketing strategies.

Paul Gam, ’94 MBA and ’84 BSB, hasbeen named director of globalassurance for Medtronic Inc. in

Fridley, Minnesota. He lives in St.Paul, Minnesota.

Linda DeWitte Gordon, ’94 MBAand ’87 BSB, recently moved toConnecticut with husband Tim andgave birth to the couple’s secondchild, Andrew. She is now a full timehomemaker.

Derek Ernst, ’95 BSB, is pursuing anMBA degree at the Kellogg School ofManagement at Northwestern Univer-sity. He lives in Evanston, Illinois.

Peter Gazelka, ’94 MBA, is the chiefexecutive officer of Timber CreekConsulting Group Inc. in Minneapo-lis, Minnesota.


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Dale Kabat, ’94 MBA, is a trader andmarket analyst for CooperativeBusiness International Inc. inColumbus, Ohio.

Christine Larson, ’94 BSB, is abusiness consultant for Pharmalife,which is based in London, England.

Elizabeth Midtlien, ’94 MA, is aproducer for Acordia Wells FargoInsurance in Bloomington, Minnesota.

Debra Nickelson, ’94 MBA, works asa product manager for Schering-Plough Animal Health and lives inAtlantic Highlands, New Jersey.

John Penshorn, ’94 MBA, is employedby UnitedHealth Group, which wasrecently featured in a CityBusinessarticle, “Best Places to Work.”

Avery Scheib (Duffy), ’94 MBA, isnow the director of marketing forWavecrest Corporation in EdenPrairie, Minnesota.

Jonathan Burkhart, ’95 BSB, isemployed at Dynamic InformationSystems in Minneapolis, Minnesota,as a senior consultant.

Daniel Paul Floom, ’95 MBA, isworking in Denver as a senior businessanalyst for American ManagementSystems Inc.

Katsunori Nomura, ’95 BSB, is asales division manager for MarutakaCo. Ltd., Osaka Branch, in Chuo-ku,Osaka, Japan.

Randall Olson,’95 MBA, was named“Small Business Advocate of the Year”by the Greater Minneapolis andBloomington Chambers of Com-merce. Olson is the executive directorof Minnesota Project Innovation inMinneapolis.

Ryan Schafer, ’95 BSB, is working forSynchromesh in Minnetonka as aproject manager. He lives inChanhassen, Minnesota.

Warren Shoen, ’95 MBA, was pro-moted to vice president of commerciallending at Farm Credit ServicesCommercial Finance Group. He livesin Plymouth, Minnesota.

Christopher M. Theirl, ’95 MBA, isnow working for Innovative FleetManagement Inc. in Chanhassen,Minnesota.

Don VandeWalle, ’95 Ph.D., hasbeen awarded tenure and promotedto associate professor at SouthernMethodist University in Dallas, Texas.

Ross Hartzell, ’96 MBA, is a financialanalyst for Honeywell in Minneapolis,Minnesota.

Clark Kerndt, ’96 MBA, is workingfor Personnel Decisions Internationalas a sales and marketing analyst. Helives in Apple Valley, Minnesota.

Kun Lee, ’96 MBA, is an associate atGlobal Capital Finance Americas inNew York City.

Steve Lowe, ’96 MBA, is a seniorsecurities analyst for LutheranBrotherhood in Minneapolis,Minnesota.

Jennifer Poddig, ’96 MBA, is a globalproduct research and developmentproject manager for Abbott Labs inAbbot Park, Illinois.

Peter Russano, ’96 MBA, is the groupmanager of supply planning forSensormatic Electronics in Atlanta,Georgia.

Michael Thelen, ’96 MBA, is workingfor Deloitte Consulting in Chicago,Illinois.

Elizabeth Anderson, ’97 BSB, wasrecently hired as an associate withMaslon Edelman Borman & Brand inMinneapolis, Minnesota.

Marc Ballbach, ’97 MBA, is the managerof software development at HealthNexisin St. Louis Park, Minnesota.

William Chiu, ’97 BSB, is working inHong Kong for Citibank, N.A. HongKong, as a treasury planning andsupport manager.

Mesude Cingilli, ’97 MBA, is a seniorfinancial analyst for Marshall Field’sin Minneapolis, Minnesota.

Ken Uehara, ’93 MBA, is working inTokyo, Japan, for the Central JapanRailway Company (JRC) in thetechnical research and developmentdivision. He is currently working onthe development of the first-everhigh-speed railroad in Taiwan thatwill begin operation in 2006. Ueharawas chosen to work on this projectbecause of his international experi-ence and many years of railroadoperation experience. In many cases,the only common language spokenbetween the Taiwanese and theJapanese is English, which manyemployees from both countries donot speak fluently. Uehara’s fluencyin English has helped him greatlywith this project. Uehara has been atJRC since 1989 and received ascholarship from the company toattend the Carlson School. He livesin Yokohama and commutes toTokyo using bullet trains.


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Josh Foster, ’97 MBA, is a projectmanager for HNC Software in SanDiego, California.

Kevin R. Keys, ’97 MBA, is themanager of finance for GE CapitalCard Services in Atlanta, Georgia.

Brian Long, ’97 MBA, was promotedto executive vice president of DolanMedia Co. in Minneapolis. Heremains president of the firm’snational group.

Jennifer Miller, ’97 MBA, is a marketanalyst for Williams Communicationsin Tulsa, Oklahoma.

Marcin Praglowski, ’97 MBA, is acommercial finance manager for ShellPolska in Warsaw, Poland.

Sandra Schreur Jones, ’97 MBA, wasrecently hired as an attorney by thelaw firm of Robins, Kaplan, Miller &Ciresi in Minneapolis. She practicesin securities, corporate law andmergers and acquisitions.

Gustavo Stenzel, ’97 MBA, is the vicepresident of Templeton Asset Man-agement in Rio de Janeiro, Brazil.

Gregory Testa, ’97 MBA, is a seniorassociate at PricewaterhouseCoopersLLP in Los Angeles. He lives inRedondo Beach, California.

Dacey Arashiba, ’98 MBA, is amarket manager for Cummins PowerGeneration – Onan in Minneapolis.

Theo Black, ’98 MBA, is a seniorsystems analyst for Carlson SharedServices, a division of CarlsonCompanies Inc. in Plymouth,Minnesota. He lives in Minnetonka,Minnesota.

Carl Chang, ’98 MBA, has beennamed manager of finance planningand analysis for SimonDelivers.comin Minneapolis, Minnesota.

Agustin Gonzalez, ’98 MA-HRIR, is ahuman resources generalist for the JelSert Company in Chicago, Illinois.

Fred Heitkamp, ’98 BSB, is nowworking at Town & Country Exteriorsin Annandale, Minnesota.

Stephan Kalmer, ’98 MBA, is nowworking for Marshall & Illsley Bank inMilwaukee. He is the assistant vicepresident of the M&I Capital Marketsgroup. He lives in Brookfield, Wisconsin.

Michael Kroll, ’98 BSB, is an attor-ney with Dorsey & Whitney LLP inMinneapolis, Minnesota.

Ines Sira, ’98 MBA, is a new businessdevelopment coordinator with 3M.She works at the 3M Center in St.Paul, Minnesota.

Florence Laverny-Rafter, ’98 MBA, isemployed at Arthur Andersen LLP inVienna, Virginia, as a businessconsultant.

Kenneth Mayer, ’98 BSB, is nowworking in the customs quantitativestrategies group of Marshall & IlsleyInvestment Management Corporationin Milwaukee, Wisconsin.

Christopher Meldrum, ’98 MBA, is apartnering and business strategymanager for Paradigm Genetics Inc.in Research Triangle Park, NorthCarolina.

Melanie Mitchell, ’98 BSB, is nowworking in the institutional market-ing department of Credit Suisse AssetManagement LLC in New York City.

Greg Naccarato, ’98 MBA, is themanager of in-flight analysis forContinental Airlines. He lives andworks in Houston, Texas.

Richard Shannon, ’98 MBA, is aresearch analyst for UBS Warburg LLCin San Francisco, California.

Muhammad Siddiqui, ’98 BSB, isnow working as an accountant at WellsFargo and Company in Minneapolis,Minnesota.

Jeff Cleath, ’99 MBA, is the vicepresident of consulting services forInetium Inc. in Chanhassen,Minnesota.

Jessica Ellickson, ’99 BSB, is aresearch associate for Custom Researchin Minneapolis, Minnesota.

Tony Krizan, ’99 MBA, is a productmanager for Applied PsychologyResearch. He lives and works inLondon, England.

Elizabeth Henderson, ’99 MBA, is afinancial advisor for Waddell & Reedin Edina, Minnesota.

David Jost, ’99 MBA, is working inDetroit for Times-Shamrock Inc. asthe publisher of the Metro Times,Detroit’s news, arts and cultureweekly newspaper. He and his wifeCindy reside in Grosse Pointe,Michigan. They are expecting theirfirst child in March 2002.

Molly H. Lopez, ’99 MBA, is the proudmother of her first child, Anthony,who was born in August. Molly is anoperations manager for PFPC Inc. inBloomington, Minnesota.

Future alum Anthony Lopez


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David Merriweather, ’99 MBA, isnow the director of quality assuranceand technology service at Cargill Saltin Minneapolis, Minnesota.

Steven Nelson, ’99 BSB, is a seniorconsultant in risk management forErnst & Young LLP in New York City.

Mikhail Pevzner, ’99 BSB, works inthe audit division of McGladrey &Pullen LLP in New York City.

Aric Schroeder, ’99 BSB, is a salesmanager with DeLite OutdoorAdvertising in Eagan, Minnesota.

Sean Schumacher, ’99 BSB, wasrecently promoted to senior accoun-tant in the St. Paul, Minnesota, officeof the Larson Allen Group.

Clement Sciammas, ’99 MBA, is the vicepresident of network services for CitadonInc. in San Francisco, California.

Eric Smith, ’99 MBA, is a financialanalyst for Northwest Airlines. Helives in St. Paul, Minnesota.

Katie Smith, ’99 MBA, is a marketingmanager at Carlson Companies inPlymouth, Minnesota.

Alex Vicanovic, ’99 BSB, is a consult-ant with PricewaterhouseCoopers LLPin Chicago, Illinois.

Kihoon Park, ’99 MBA, is a softwareengineer for Panasonic Semiconduc-tor in Cupertino, California.

2000sSarah Afshar, ’00 BSB, is a secondlieutenant in the United StatesMarine Corps. She is stationed inKaneohe Bay, Hawaii.

Lisa Burt, ’00 MBA, is employed byGeneral Mills Inc. in Minneapolis,Minnesota. She does marketing researchin the consumer insight division.

Grace Connolly, ’00 MBA, is anassociate marketing manager for thePillsbury Company in Minneapolis,Minnesota.

Charles Crossin, ’00 MAIR, now livesin Winnipeg, Manitoba.

Suzanne Holter, ’00 MBA, is abusiness consultant with ArthurAndersen LLP in Minneapolis,Minnesota.

Dereck Jaros, ’00 MBA, is a consult-ant with PWC Consulting in Chicago,Illinois.

Bjorn Larson, ’00 BSB, is working asa consultant for KPMG Consulting inMinneapolis, Minnesota.

Shambhu Nath, ’00 MBA, is thedirector of felt technology for theCertainTeed Corporation inShakopee, Minnesota.

Sarah Richardson, ’00 BSB, is now abusiness analyst for Deloitte Consult-ing in Minneapolis, Minnesota.

Kristen Rodacker, ’00 BSB, is nowworking for the Ford Motor Companyin Edina, Minnesota.

Jeremy Tong, ’00 MBA, is a businessmanager with Intel Corporation inSanta Clara, California, and lives inSan Jose.

Anthony Albanese, ’01 BSB, now livesin Chicago and works as an associateat Boston Consulting Group.

John Barghini, ’01 MBT, was recentlypromoted to partner with Hansen,Jergenson, Nergaard & Co. inBloomington, Minnesota.

Jeffrey Butwinick, ’01 MBA, is anattorney for Foley and Lardner in SanFrancisco, California.

Ginger Cantor, ’01 MBA, is nowworking as a senior regulatory affairsassociate for 3M Pharmaceuticals inSt. Paul, Minnesota.

Yihuei (Shanton) Chan, ’01 MBA, isa consultant for IBM in Singapore.

Nina Cornwell, ’01 MBA, is theassistant marketing manager at GeneralMills in Minneapolis, Minnesota.

Chris Fischer, ’01 MBA, is workingfor U.S. Bancorp as a financial analyst.He lives in Minneapolis, Minnesota.

Benjamin Friswold, ’01 MBA, is theproud father of a new daughter,Althea Mae, born in November 2001.

Nitesh Gupta, ’01 MBA, is a businessconsultant for Ecolab in St. Paul,Minnesota.

Carrie Kirby, ’01 BSB, is working as ahuman resources coordinator atLarson, Allen, Weishair, & Co LLP inMinneapolis, Minnesota.

Derek Martinez, ’01 BSB, is a financialadvisor with American Express FinancialAdvisors in New Brighton, Minnesota.

Jennifer Meyer, ’01 BSB, is a businessanalyst with Deloitte Consulting inMinneapolis, Minnesota.

Bruce Rader, ’01 MBA, is now thedivisional director of developmentand analysis for the Musicland Storesdivision of Best Buy. He lives inPlymouth, Minnesota.

Kyle Van Sluys, ’01 BSB, is employedas a financial analyst at the UnitirinCompany in Milwaukee, Wisconsin.

Jintu Wang, ’01 MBA, is now em-ployed as an analyst at Wells Fargo inMinneapolis, Minnesota.

Sanjay Zaveri, ’01 BSB, is an associ-ate with Bristol-Meyers Squibb, andlives in Lawrenceville, New Jersey.


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DeceasedCol. (Retired) Paul Edward Arneson,’30 BSB, passed away at age 94 onSeptember 9, 2001. Col. Arneson wasborn in Montevideo, Minnesota. Aftergraduating from college, he enlistedin the United States Army. Col. Arnesonfirst served as an administrator for aCivilian Conservation Corps camp inMinnesota and later as an Armyintelligence officer in London on thestaff of General Dwight D. Eisenhowerduring World War II. Col. Arnesonwas decorated with the Bronze Starand, after World War II, he helped toorganize the CIA. He served the CIAin a civilian capacity until 1966,when he retired to Florida.

Harold L. Holden, ’31 BSB, passedaway September 23, 2001 at age 95.Holden was born and raised in Aitkin,Minnesota. After graduating from theUniversity of Minnesota in 1931, hewent to Connecticut to work forGeneral Electric, where he gainedskills in advertising and sales. Hecame back to Minnesota one yearlater and took over a printing com-pany in serious financial condition.He satisfied the obligations of thecompany in 1940 and it was re-named Holden Printing Company,which now operates in multiple statesand employs more than 900 people.

Charles W. Miller, ’52 Ph.D. and ’50MA, passed away October 24, 2001 atage 93. Miller was the executivemanager of United Grocers ofAppleton, Wisconsin, for eight yearsbefore joining the Navy in 1943.During World War II, he served as anofficer in the Supply Corps and afterthe war attained the rank of captainin the Naval Reserve. Miller waspresident of the Zinke Company,Fond du Lac, Wisconsin, and of S.C.Shannon Co. of Appleton, Wisconsin,both wholesale grocery businesses.He taught at Marquette Universityand served as chairman of the

P R O G R A M P R E V I E W

E X E C U T I V E D E V E L O P M E N T C E N T E R

A Continuing Education Opportunity for Carlson School Alumni and Friends

G E N E R A L M A N A G E M E N T

Minnesota Management Academy (MMA) March 11-15, 2002

Minnesota Management Institute (MMI) March – May 2002

21st Century Program (executive speaker series) March – November 2002

Minnesota Executive Program (MEP) September – December 2002

F I N A N C E

Finance for Non-Financial Managers April 8-11, 2002

Mergers & Acquisitions May 13-14, 2002

M A R K E T I N G / S A L E S

Executive Sales Management April 9-11, 2002

Strategic Marketing May 1-3, 2002

Fundamentals of Marketing May 6-8, 2002

TOPIC SPECIFIC

Managing High Performance Project Teams February 27 – March 1, 2002

Decision Making: Risk Analysis and Management March 4-6, 2002

Human Resource Executive Program April 29 – May 2, 2002

Supply Chain Management May 6-8 and May 20, 2002

For more information on these programs, please call

612-624-2545 or fax 612-626-9264. Information is also

available on-line at www.CarlsonSchool.umn.edu/edc

Want to be includedin Class Notes?

Use the enclosed form and fax it to612-624-6374, or send your newsitems and photos in theenvelope provided.

You also may contact Lori Bush,director of alumni relations bye-mail at [email protected], byphone at 612-625-1556, or visit theWeb site atwww.CarlsonSchool.umn.edu.

marketing department. He wasnamed professor emeritus in 1979.He served as the treasurer for theMiller Brewing Company from 1960to 1966. He then served as chiefexecutive officer and president from1966 to 1970. Additionally he servedon the Board of Directors of the M&IBank, Milwaukee, W.R. Grace and Co.and many charitable boards.

Carlson School of ManagementUniversity of Minnesota

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March 5Rebecca Yanisch, ’81 MBACommissioner, Minnesota Departmentof Trade and Economic DevelopmentRadisson Hotel Metrodome11:30 - 1 p.m.

April 2Art CollinsPresident and CEOMedtronic, Inc.Radisson Hotel Metrodome11:30 - 1 p.m.

RSVP: 612-626-9634Fax: 612-624-6374

Promotion sponsored byTwin Cities Business Monthly

Carlson SchoolAlumni Reunion WeekendMay 17 and 18, 2002

Friday, May 17Reunion 2002 Business Conference“Inside the Ivory Tower:Making Research Relevant”8 a.m. – 5 p.m., Carlson School ofManagementBusiness conference featuring sessionsled by our top ranked faculty

Dean’s Soiree5-7 p.m., Carlson School ofManagementMeet the new dean of the CarlsonSchool, mingle with former classmatesand faculty, and receive student-ledtours of the Carlson School and ournew enterprise labs.

Saturday, May 18Reunion Golf Tournament followedby a Reunion Luncheon at the TheWilds Golf Club, Prior Lake, Minne-sota, 6:30 a.m. – 2 p.m.

FFI: www.carlson school.umn.edu,follow “alumni” path to “Reunion2002”

Upcoming Events For Alumni & Friends

FIRST FRIDAYMarch 1 MBA First FridayMBA Alumni & Student NetworkingHappy HourRathskeller, Minnesota BrewingCompany, South 7th Street, St. Paul5:30 - 8 p.m., Call 612-625-8308

April 5 MBA First FridayMBA Alumni & Student NetworkingHappy HourKieran’s Irish Pub, DowntownMinneapolis5:30 - 7:30 p.m., Call 612-625-8308e-mail [email protected]

May 3 MBA First FridayMBA Alumni & Student NetworkingHappy Hour, William’s Pub & PeanutBar, Uptown Minneapolis5:30 - 7:30 p.m., Call 612-625-8308

April 26 2002 IRC Annual Institute“Organizational Health: WorkforceWellness, Workplace Strength”Carlson School of Management, WestBank, University of MinnesotaCall 612-626-9748, [email protected]

Documents

CARLSON SPRING 2002 - University of Minnesotaassets.csom.umn.edu/assets/3265.pdfClass Notes 16 CARLSON ... National Quality Award, offered each. C ARLSON SCHOOL 4 year by the U.S