Caring, compassionate and responsive1 EASTERN CAPE PRESENTATION TO PORTFOLIO COMMITTEE ON HOME AFFAIRS Acting Provincial Manager:Eastern Cape, Sonto Lusu

Caring, compassionate and responsive 1

EASTERN CAPE

PRESENTATION TO PORTFOLIO COMMITTEE ON

HOME AFFAIRS

Acting Provincial Manager:Eastern Cape, Sonto Lusu20 May 2008


What is unique to the Province?• The Eastern Cape is the second-largest of the nine provinces by surface area, it has a

population of 7 million people covering 169 580 km2 of land. It is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities.

• Has amalgamated former homelands Transkei and Ciskei with Republic of South Africa and this meant high number of citizens with IDs from the homelands, thus increased demand for Citizen Registration.

• Due to the EC history, its rich heritage, the diverse culture of its people, game farms and national parks visitors from all over the world are flocking to the Province. Most of the economic activity happens in the Nelson Mandela Metro and East London, where the two IDZs, East London IDZ and Coega are and where the multinational motor companies Daimler Chrysler in East London, VWSA, GMSA and Ford in the Nelson Mandela Metro are operating thus our permitting sections are very busy. EC has world known institutions of higher learning like Rhodes and Fort Hare and they also bring a demand for study and work permit applications. Eastern Cape has two sea ports Port Elizabeth and East London, three airports in Port Elizabeth, East London and Mthatha and 4 land ports Ongeluksnek, Ramatsiliso, Tellebridge and Qacha’s Nek and in the land ports Home Affairs services are provided in latter two.

• The majority of the people speak isiXhosa, followed by Afrikaans, English, and Sesotho. There is little racial diversity in EC North i.e. former Transkei


What is unique to the Province?• In 2006, the unemployment rate of the province stood at 22,1%. This is significant as there

is a significant number of older citizens who are not qualifying for old age grants but want to change their details so that they can be older and be able to access old age grants. This is a source of conflict between communities and Home Affairs

• The Karoo interior as well as Senqu/Ukhahlamba area are an important sheep-farming area and the challenge is that the Industry exploits Lesotho citizens for cheap sheep shearing.

• The Sundays River valley where oranges are produced in areas like Addo also are giving us a challenge in terms or employing undocumented migrants especially from Zimbabwe The Inspectorate component is closely monitoring this in liason with local municipalities. Corporate permits are provided. The road infrastructure in the province is not too good and this leads to high rate of repairs to the mobile trucks that are overwhelmed by the gravel roads they have to travel on in order to bring services closer to the people.

• Telkom, Eskom and SITA in the Province are not adequately resourced to deal quickly with Home Affairs requests, they take a very long time to put in Telkom lines, data points and electricity in our new and alternative accommodation.

• There are overlaps in service provision between Kwa-Zulu-Natal and Eastern Cape and this leads to confusion as to who should serve us e.g Eskom, XPS and Telkom


Population served by Regional Offices

Eastern Cape South

• King William’s Town (1 078 637 population)

• Port Elizabeth (1 005 776 population)• Queenstown (810 285 population)

• Total Population EC South 2 894 698

Eastern Cape North

– Mthatha (1 197 510 population)– Lusikisiki (1 064 584

population)– Mt Frere (891 721 population)

– Total Population EC North:

3 153 815

Total Population EC: 6 048 513 (2006 data)


Acting Provincial Manager(Ms N Lusu)

Area Manager: Eastern Cape South

(Mr LS Myataza)

Acting Area ManagerEastern Cape North(Mr SI Khobi)

Organisational Structure

We have organized our team by…

(Port Elizabeth Region) Regional Manager

(Mr T Mnunu)

(Queenstown Region) Regional Manager(Ms HY Ntantiso)

(King William’s Town Region) Regional Manager

(Mr HMS Fotoyi)

(Mt Frere Region) Regional Manager(Mr N Stuurman)

(Mthatha Region) Regional Manager

(Mr SI Khobi)

(Lusikisiki Region) Regional Manager

(Mr K Diko)


Average Turnaround Time for province for collection to dispatch of IDs to BVR 4 days

Trend (turnaround time)

Downward, ID applications are kept in the office for shorter periods, XPS collections has improved and arrangements in place for offices without electricity for applications to be captured in nearby offices. Management Information provided by Turnaround team assists in

identifying problem areas and for ongoing M&E

IDs on hand in offices in province55 593 are still uncollected out of 285 974 received in this Financial

Year, therefore 80% of received IDs (230 081) have been distributed/collected.

TrendUpward: Huge number of IDs received vs distribution strategy as it is only recently that clients have to come and collect as a result of

sms. Backlog of IDs returned by SAPO that we have to look at alternative distribution before we return them to Head Office

IDs on hand for longer than 12 months2 524 This will be addressed through distribution on door to door and assistance on distribution of lists by CDWs and IEC officials,

after all methods fail they will be returned to HO

Identity Documents 2007/08


Birth, Death and Marriage Certificates issued 2007/08

Birth certificates Issued 205 286

Death Certificates Issued 125 561

Marriage Certificates Issued 43 164


Travel documents issued 2007/08

Tourist Passports 27 213

Child Passports 5 142

Maxi Passport 196

Old Type 135

Loose leaf 2 613


Births and Death Certificates issued in Hospitals 2007/08

Births 12 322

Deaths 100


Volume of activity at Ports of Entry 2007/2008

Amount of paid on administrative fines: R39 500 Amount paid on imposed fines: R1 936 000

Type of port Foreign RSA

Commercial ports 17 681 883

Non Commercial ports medium

103 899 17 660

Non Commercial ports

small

111 175 18 177


LAW ENFORCEMENT

Law Enforcement - Activities

Number of illegal foreigners arrested: 1 621

Number of illegal foreigners deported: 912

Pending investigations: 177

Ordered to leave: 43

In detention for deportation: 132

Dockets opened: 164

J534 issued: 346 , R5 000 spot fines, R15 500 administrative fines

Fines/imprisonment: R23 000


Temporary Residence Permits – 2007/2008

Applications brought over from previous month

1 203

Applications received 5 624

Applications approved 5 029


7788 92

7583 82

0

40

80

120

160

200

2005 2006 2007

Budget Expenditure

Key Comments

2006/07- Underspending: due to late payment of invoices by Head office and the NIB funded posts that could not be filled due to the limited number approved

2007/08- have overspent on Goods and Services as invoices for the previous year had to be paid during in this financial year. Also identified is foreseeable is the shortfall on salaries and shifting of funds has been done in offices where the funds are still available even after the projections.

Planned vs Actual (Rm)

Budget

Budget for 2007/08


FINANCIAL REPORTING FOR 2007/08

% of budget spent for 2007/08 Compensation of employees: 85%

Goods and services:113%

Total %: 93%

Reasons for over/under expenditure •Compensation of Employees – under spent due to the delays in the filling of advertised posts•Goods and services – over spent as invoices for 2006/2007 had to be paid during the current financial year•Transfers and subsidies – although no budget allocated had expenditure of R750 366.32•Capital Assets – budget was included in Goods and Services and as the item was overspent the invoices for capital assets to the amount of R285 634 had to be paid


Refugee Reception Centre Reporting

REFUGEES

Number of applications received vs approved: 3 038 received vs 223 approved

Top 3 nationalities: Zimbabweans, Bangladeshis, Somalis

Trend over the last 12 months: Upward – over the 12 months period, there has been an increase in number of Zimbabweans applying for asylum

Reason(s) for upward curve: political and economic factors

Statistics on backlog: 744 new comers still not finalized pending adjudication by Refugee Status Determination Officers leading to a total backlog for the office of 3 461 with section 22 extensions


Relationship with Local Municipalities

The interaction with Municipalities is done at the following fora:• IDP Forum in Local Municipalities • District Managers Forum with other government departments• Municipality Social Clusters• Case Flow Management Cluster• Batho Pele Co-ordination Forums• Technical Task Team for 2009 Elections


Services 2006 2007 Trend CommentProvincial Offices 1 1 stable

Provincial Office still accommodated at Area Manager South

Regional Offices 3 6 UpMinister approved new establishment in March 2006 and we started to migrate to it in 2007/08 Financial Year

District Offices 11 25Up

Same as above

Ports of Entry 3 6 UpStarted permanent operations in Tellebridge and Qacha’s Nek as from January 2007 and EL Airport

Refugee Reception Offices 2 1 Stable Better working environment

88 customer contact points in EC



Services 2006 2007 Trend Comment

Service Delivery Points

27 18 Down 11 offices were upgraded to District Offices and 2 new offices were opened

Thusong Centres (MPCCs)

3 3 Stable 3 full time Centane, Sterkspruit and Cofimvaba, 2 part time Qunu and Viedgesville, 3 N/A Sanddrift, Zalu & Tombo


Mobile Unit Trucks and Online Hospitals

No of mobile units allocated to Province 17

No of mobile units fully operational4

Reasons for units not operationalTechnical, electrical and mechanical problems (UPS problems, satellite dish & equipment, network and configuration problem, 2 x expired licence discs

Remedial action taken 6 in Pretoria for repairs, 7 awaiting quotations from service providers,

Computerised hospitals Total of 10 in EC and 4 added in 2007



Staff Levels: 10 to 14

Eastern Cape establishment

Level Approved

establishmentActual(Filled)

FundedVacancies

Difference(Unfunded

posts)Comment

14 1 0 1 0Post advertised not yet

filled

13 2 2 0 0 N/A

12 12 6 4 2

3 RMs have started on 03.03.08 and the 4th will

start on 1 April, 2 on hold pending JE, 2 NIB

10 11 6 5 0Advertised NIB pending

decision on RVQ 13

Total approved establishment = 1252 Total filled posts = 589(47%) Vacancies = 709 (57%) Funded vacancies: 18.3%, Unfunded vacancies: 81.5%


Staff Levels 1 to 9

Eastern Cape staff including frontline

Level Approved

establishmentActual(Filled)

FundedVacancies

Difference(Unfunded posts)

Comment

9 34 17 11 6

10 shortlisted and interviews on 17 &18 March 20081 advert request forwarded to NSC

7-8 302 124 27 182

11 to be reshortlisted3 interviews on 22.02.0811 advertised2 ad request to HO

3-6 742 356 80 314

19 to be advertised57 advertised2 awaiting appointment letters2 awaiting JE

1-2 148 78 3 742 requests with HR1 death 2nd suitable to be appointed


35.4

2.4 0 1

36

56

2 0 3.2

64

African Coloured Indian White Total

Disabled employees as a percentage of total = 1.2%

91%

4.4%

4.2%100%

Target 88% 7.40% 0.30% 4.70%

Female

Male

Employment Equity Report – (Percentage of Employees per Category)

Employment equity


Eastern Cape Office Security – 2007/2008

Physical security 113 security guards for access control to all offices except Matatiele as it has been recently taken over from KwaZulu-Natal

Cash in transit 22 offices: 9 offices money banked 5 times per week;

13 offices money banked 2 times per week

In 2008/2009 all 50 offices will have cash in transit

Integrated Electronic Security System (CCTV cameras)

2 offices – RO Port Elizabeth and Refugee Reception Office;

4 offices identified and will be considered in 2008/2009 financial year

Vetting Managers have already been vetted and the clearance certificates awaited from NIA

Awareness programmes on document and information security

The Control Security Officer has conducted awareness programmes throughout the province


Total No of Vehicles in Province: 112

Civic Services & Admin D/C bakkies: 43Immigration Bakkies: 22

Sedans:37Minibuses:02Condors: 07

Immigration Truck:01

Eastern Cape Fleet 2007/08


Furniture Equipment3 sets of boardroom tables, 17 tables, 273 four drawer steel cabinets, 10 shredders, 19 sliding door credenza, 14

computer workstations, 170 wooden benches with

backrest, 54 armchairs, 32 midback chairs, 30 notice

boards, 1 leather chair

30 track and trace computers, 31 scanners, 65 thermal printers, 2 Oki printers, 5 brother printers, 4 fax machines, 25 laser toners, 12

laptops, 45 memory sticks

Furniture & equipment received 07/08


AccommodationNew offices 3 new offices, Port Alfred, Burgersdorp and Middleburg

have been opened

Relocated officesRelocation of 9 existing offices Tsolo, Lady Frere,

Qumbu, Keiskammahoek, Ngqamakhwe, Flagstaff, Port St Johns, Cala and Cradock, Aliwal North

Already acquired but not yet utilized

Alternative accommodation for Mt Frere, Mqanduli and Elliotdale already acquired but not yet relocated as the

offices are not yet automated. Provincial Manager occupied Area Manager’s Office

Alternative accommodation 2008/2009East London, King William’s Town, Mdantsane looking

for new leases. Cofimvaba, Tsomo, Elliot, Libode, Maluti, Mount Ayliff and Mount Fletcher looking for alternative

accommodation.

Accommodation 2007/08


Main Achievement Impact on Service Delivery

1. Involvement of the Premier on Refugee matters and fight against Xenophobia, Pledge of 1 million rands and this was included in the SOPA

Strengthened participation of all spheres of government in fighting Xenophobia, increased efforts of all NGOs dealing with this phenomena

2. Enhancement of management capacity – appointment of 4 x DD’s and 9 x ASD (Office Heads), ASD for Corruption Investigation and ASD for Corruption Prevention

Enhanced service delivery and strengthened decision making

3. Receipt of 3 passport capturing machines – King William’s Town, Mthatha and Queenstown, Online verification in Mthatha Regional Office

Cut in costs and travelling time and also eliminates backlog

A lot has been achieved this year


Main Achievement Impact on Service Delivery

4. Opening of 3 new offices (Burgersdorp, Middleburg, Port Alfred) and relocation of 9 existing offices (Tsolo, Lady Frere, Qumbu, Keiskammahoek, Ngqamakhwe, Flagstaff, Port St Johns, Cala and Cradock) Finalization of Mount Frere and Elliotdale but not relocated yet as the offices are not yet automated

Improved service delivery, access to all and physically challenged, image of Home Affairs also boosted

5. From the 285 974IDs received from BVR in the year under review the Province managed to distribute 230 081IDs to rightful owners

The Ilima adopted in the Province managed to distribute high volumes through door to door however it has huge cost implications of Saturday and after 16h00 work.

A lot has been achieved this year


SIYABULELA