.FOR HERE.

Carilion Clinic began with a promise made generations ago: to provide our community with the care it needs. To stay healthy. To grow stronger. To live better today, and to thrive tomorrow.

We’re here in western Virginia, focused on the well-being of every patient, and partnering with the community to perform the work that sustains us all, from health education and care to higher learning and research and beyond.

This is where we’re from, and that’s why we’re here.

Today. Every day. From moment one.

BEING FROM HERE MEANS ONE SIMPLE THING:everything.

This is our commitment, and it guides everything we do.

1Four-year-old Ellie Barbour with her physical therapist, Ashley Feuerstein.

Transforming care every day.

Guided by a commitment to meet the unique health needs of the communities we serve, Carilion Clinic has set about transforming the whole patient experience, reviewing and improving how we coordinate treatment and measure success.

By proactively addressing patient needs before, after, and between visits, and making better use of telemedicine and electronic health records, we are working to keep patients healthy and at home.

The result of this team-based approach, coordinated around the patient care continuum? Improved outcomes for people who live here, and praise from others, too:

• SDI Health named Carilion Clinic one of the most integrated healthcare networks in the country.

• A Carilion family medicine practice was Virginia’s first certified Patient-Centered Medical Home— a distinction now shared by every one of our family medicine practices.

OVER 200 PHYSICIAN PRACTICESproviding comprehensive clinical care in a network of community hospitals and primary, specialty, and urgent care sites.

11,400 EMPLOYEES and always growing to meet the needs of our neighbors.

in central and western Virginia and southern West Virginia.

SERVING OVER 1 MILLION PATIENTS

ESTABLISHED IN 1899in Roanoke, Virginia, and serving our community to this day as a nonprofit institution.

Delivering care for generations.

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Two important ways Carilion is keeping care within reach include MajestaCare, which provides a Medicaid health plan, and our Aetna Whole Health partnership, which helps businesses offer affordable health benefits.

CONTROLLING THE COST OF COVERAGE.

Leading the way in care. Right here.

Carilion Clinic is proud to offer a complete range of primary and specialty care, right here. But it’s how we bring it all together that makes the difference.

With the combined expertise of primary care physicians and specialized care teams, Carilion balances prevention and wellness with access to advanced treatments, all with the support of a well-integrated electronic health records system.

In a phrase, it’s a team-based, physician-led, patient-focused approach to healing. In practice, it’s about seeing the person behind the symptoms and treating the whole patient.

HEART CAREOffering the latest, most advanced technologies for heart valve repair and replacement, heart failure, and other heart and vascular conditions.

ORTHOPAEDICSPioneering new techniques that help patients recover faster, including the anterior approach to hip replacement surgery and limb deformity corrections.

CANCER CARE Providing a comprehensive, multi-disciplinary team approach and the latest treatment options, as well as access to the most recent clinical trials.

NEUROSURGERY Using the most innovative and effective surgical procedures to treat complex brain and spinal cord injuries and disorders that were once considered untreatable.

LEVEL 1 TRAUMA CENTER Delivering the highest level of emergency care for critically injured patients at the region’s only Level 1 Trauma Center.

NEONATAL INTENSIVE CARE UNIT Offering the highest level of care for the tiniest and most fragile patients.

FOR NEIGHBORS MADE HEALTHIER, AND LIVES MADE hApPIer.

And it’s precisely the care you’d expect from people who are from here.

Just a few areas where Carilion Clinic excels:

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It can be an injury or a sudden illness. A chronic condition that needs expert attention today and tomorrow. Or simply a prescription that requires a refill.

FOR HAVING A PLACE TO GO FOR THE CAREyou need.

When our community needs care,Carilion Clinic is here.

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Riverside Center, Carilion Clinic’s newest outpatient site, places physician specialists in a central location, so that they can work collaboratively to improve care.

Convenient care, for when moments count.

Injuries and illnesses never happen on schedule. That’s why Carilion is always here with care and coverage options close to home.

Comprehensive care, around the region.

• Carilion Roanoke Memorial Hospital and Carilion Clinic Children’s Hospital

• Carilion Roanoke Community Hospital

• Carilion New River Valley Medical Center and Carilion Clinic Saint Albans Hospital

• Carilion Franklin Memorial Hospital

• Carilion Giles Community Hospital

• Carilion Tazewell Community Hospital

• Carilion Stonewall Jackson Hospital

Carilion Clinic offers comprehensive inpatient and outpatient care across a network of community and specialty hospitals throughout western Virginia.

SEE HOW FAR OUR NETWORK OF CARE REACHESPAGE 16

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These coordinated services are delivered by nurses, therapists, and other medical professionals right at home.

HOME CARE AND HOSPICE

With dozens of care sites in communities across western Virginia, patients and physicians are never far apart.

PRIMARY CARE

With five convenient VelocityCare locations and counting, help is available when it’s needed.

URGENT CARE

We have pharmacies on site at Carilion facilities in Roanoke and the New River Valley for extra convenience and expert advice.

PHARMACIES

Carilion Roanoke Memorial Hospital and Carilion Roanoke Community Hospital are Magnet certified by the American Nurses Credentialing Center. For more on the recognitions we’ve earned, see page 14.

Research that leads to discoveries.

Education that makes a difference.

From the moment our first hospital opened over 100 years ago, teaching and interprofessional learning have been central to our mission. This legacy lives on through generations of physicians who are uniquely qualified to lead and collaborate with care teams, and to serve every patient.

The Carilion Clinic–Virginia Tech Carilion Graduate Medical Education program offers more than 20 fully accredited fellowship and residency programs, each designed to give the next generation of physicians a healthy start to their careers.

The Virginia Tech Carilion School of Medicine represents a transformative partnership with one of the nation’s leading research universities, offering an innovative curriculum built around research and patient-centered care. Carilion Clinic’s Jefferson College of Health Sciences offers top-ranked associate, baccalaureate, and master’s degree programs that result in highly sought-after graduates.

Researchers from Carilion Clinic are transforming understanding and shaping the future of care through participation in a range of clinical trials and grant-funded research projects.

The Virginia Tech Carilion Research Institute’s nearly two dozen research teams are led by scientists who are unconstrained by conventional disciplinary boundaries as they seek innovation and discovery in the service of health.

A promise to care for patients here and now will always be at the heart of Carilion Clinic, but so will a commitment to provide even better care tomorrow.

FOR ADVANCING EDUCATION AND SPARKING INNOVATION,today.

We study health conditions so that we can teach how to treat them.

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Giving a boost to innovation and care.

The Carilion Clinic Foundation is an important engine for good, directing financial resources and channeling charitable giving to drive advances, and ultimately creating a healing environment for all.

ANYONE CAN SUPPORT THE CARILION CLINIC FOUNDATION, AND EVERYONE SHOULD. To take part, call 540-224-5398 or write to foundation@carilionclinic.org.

Carilion Clinic’s commitment to community is plain to see. Whether it’s the charitable care we provide every day or the volunteer efforts carried out by our employees, you never have to wonder where we’re coming from, and you know exactly who we’re here for.

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Giving a lift to community health.

Our greatest obligation is keeping our community healthy. Whether it’s providing care regardless of age, illness, or ability to pay, or conducting educational outreach, we’re always finding ways to help our neighbors live better. Here are just a few:

• We help patients start a customized fitness program through FIT Rx, an “exercise prescription” for a medical membership at the Roanoke and Botetourt Athletic Clubs.

• Carilion supports good nutrition by funding a SNAP matching program that doubles each dollar used to purchase homegrown goods.

• Our Medication Assistance Program works with pharmaceutical companies to provide medications free of charge to qualified lower-income patients.

• We offer many educational programs, such as Women’s Health University and Points on Joints, to help patients make more informed decisions about their healthcare.

FOR OUR COMMUNITY, AND EACH AND EVERYindividuAl.

Because everything we do comes down to making this community a better place to live.

The mission we deliver.

Honors we’ve received.

The vision we follow.

The values we embrace.

Improve the health of the communities we serve.

We are committed to a common purpose of better patient care, better community health, and lower cost.

CommUNITY — Working in unison to serve our community, our Carilion family, and our loved ones

Courage — Doing what’s right for our patients without question

Commitment — Unwavering in our quest for exceptional quality and service

Compassion — Putting heart into everything we do

Curiosity — Fostering creativity and innovation in our pursuit of excellence

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Our flagship, Carilion Roanoke Memorial Hospital, has earned top awards across a range of measures:

• U.S. News & World Report Top Ten Hospital in Virginia

• Consumer Choice #1 by the National Research Corporation

• Top 101 Hospitals with great Orthopaedic Care by Becker’s Hospital Review

• Gold Seal of Approval from The Joint Commission for hip and knee replacement, heart attack, and heart failure programs

• Primary Stroke Center certification from The Joint Commission

• Top 100 hospital for hip and knee replacement by the Centers for Medicare and Medicaid Services

Carilion Clinic care sites have also received quality of care awards:

• Five stars for overall quality of care by Professional Research Corporation for:

– Endoscopy/Outpatient Surgery (Carilion Roanoke Community Hospital)

– OB/GYN services

(Carilion New River Valley Medical Center)

• 100 Great Community Hospitals by Becker’s Hospital Review (Carilion Giles Community Hospital)

• HomeCare Elite 2013 by National Research Corporation and DecisionHealth, placing Carilion in the top 25 percent of home care providers nationwide (Carilion Clinic Home Care locations in Roanoke and Franklin County)

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CARILION CLINIC LIFE-GUARD 12 FLIGHT RADIUS | CARILION CLINIC LIFE-GUARD 12 FLIGHT RADIUS | CARILION CLINIC LIFE-GUARD 12 FLIGHT RADIUS | CARILION CLINIC LIFE-GUARD 12

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Bedford

VIRGINIA TECH CARILION SCHOOL OF MEDICINE AND RESEARCH INSTITUTE

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Lexington

Rocky Mount

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Carilion Stonewall Jackson Hospital

Carilion Roanoke Community Hospital

Carilion Franklin Memorial Hospital

Carilion Giles Community Hospital

Carilion Tazewell Community Hospital

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Carilion Roanoke Memorial Hospital Carilion Clinic Children’s Hospital

The region we serve.

It’s not enough to build fully equipped hospitals around the region or to have a three-chopper air ambulance fleet. And while it’s simple to compile a lengthy list of medical centers, research and teaching facilities, and urgent care sites, only one thing matters:

That all of these resources are here, working together for the health and well-being of the communities we serve.

That’s what Carilion Clinic promises. And that’s why we’re here.From moment one.

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Carilion New River Valley Medical Center Carilion Clinic Saint Albans Hospital

Hospital Primary Care

Urgent Care

Home Care and/or Hospice

Life-Guard Base

1110

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Pearisburg

FOR HERE. FROM HERE.

.

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Tazewell

Blacksburg

Bedford

VIRGINIA TECH CARILION SCHOOL OF MEDICINE AND RESEARCH INSTITUTE

Lynchburg

Lexington

Rocky Mount

77

460

81

81

81

81

64

Roanoke

581

220

122

460

460501

Carilion Stonewall Jackson Hospital

Carilion Roanoke Community Hospital

Carilion Franklin Memorial Hospital

Carilion Giles Community Hospital

Carilion Tazewell Community Hospital

460

Carilion Roanoke Memorial Hospital Carilion Clinic Children’s Hospital

The region we serve.

It’s not enough to build fully equipped hospitals around the region or to have a three-chopper air ambulance fleet. And while it’s simple to compile a lengthy list of medical centers, research and teaching facilities, and urgent care sites, only one thing matters:

That all of these resources are here, working together for the health and well-being of the communities we serve.

That’s what Carilion Clinic promises. And that’s why we’re here.From moment one.

16

Carilion New River Valley Medical Center Carilion Clinic Saint Albans Hospital

Hospital Primary Care

Urgent Care

Home Care and/or Hospice

Life-Guard Base

1110

12

Pearisburg

CarilionClinic.org

P.O. Box 13727Roanoke, VA 24036-3727800-422-8482direct@carilionclinic.org