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Cargill Beef AustraliaWagga Wagga NSW
A Case Study Many Cultures – One Mission
1 November 2010
Gary Brown
Manager HR, Business Excellence & Operations Support
CONFIDENTIAL. This document contains trade secret information. Disclosure, use or reproduction outside Cargill and inside Cargill, to or by those employees who do not have a need to know is prohibited except as authorized by Cargill In writing. (Copyright Cargill, Incorporated 2006. All rights reserved.)
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Cargill Inc.
Gaps
Specific Actions to Address
William Wallace Cargill
• Small grain warehouse in Conover, Iowa
• Long held values• Follow expansion of
railroads
Founded in 1865
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Gaps
Specific Actions to Address
Worlds largest family owned companyWorlds largest family owned company
44thth Largest Food Producer in the World Largest Food Producer in the World
120,000 employees120,000 employees
60 countries60 countries
More than 1,000 locationsMore than 1,000 locations
$70 billion in sales and other revenues$70 billion in sales and other revenues
Cargill is a Global Company
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Gaps
Specific Actions to Address
Cargill Beef Australia’s two processing plants, have capacity of 8350 head / per week
Western Australia
Northern Territory
South Australia
Queensland
New South Wales
Victoria
Tasmania
Wagga Wagga Processing Plant 660 employees. Acquired 1991 Processing capacity 1250 hd per day55% Grain Fed, 45% Grass Fed10hr days (4 day shifts), 5 days/week.
Tamworth Processing Plant 420 employees Acquired 1998 Processing capacity 800 hd per day
Jindalee Feedlot 22 employees 17,000 hd
Wagga Wagga Plant in Southern NSW
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The Cargill Diversity Story
Valuing Differences Business Case
“Valuing differences isn’t just the nice thing to do, it’s the smart thing to do… If we seek sameness from people, we will limit our ability to be a high performing
organisation.”
Warren Staley, Former CEO
Cargill Beef Wagga Wagga - Workforce
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One Business – Many Nationalities (38 at last count)
• Afghanistan• Australia • Bhurundi • Burma • Canada• China • Cook Islands• El Salvador • England • Fiji • France • Germany • Greece • India • Indonesia • Italy • Japan • Kenya • Liberia
• Malaysia• Nepal• Nigeria• New Zealand • Pakistan • Philippines• Russia • Scotland • Sierra Leone • South Africa • South Korea • Sri Lanka • Nth & Sth Sudan • Thailand • Tibet• Tonga • USA • Wales • Zimbabwe
Skilled Migration & Refugees
• 17% of our skilled employees are Chinese nationals
Why China?
• 12% of our employees are African
Wagga Wagga is a refugee settlement city
Cargill employs 60% of the city’s African youth under 25yrs
80% of African income derived from employment at Cargill
How We Make It Work!
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•English Language Investment
– $397,000 (2008 to 2010)
•Specialist Staff– Overseas Employee Coordinator
• Speaks 5 Languages
– Recruitment of internal interpreters
Valuing DifferencesEveryone Matters
Management By Engagement &
Cultural Intelligence
A Journey of Discovery for Management and Line Supervisors
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Management by Engagement
•Employee Engagement
“The degree to which people are committed to the relationship they have with their
employer”
• Managing people so they understand
‘How much they are valued, where they fit and why they matter’
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Cultural Intelligence (CQ)
Cultural Intelligence (CQ) is a person’s capability to function effectively in situations characterized by cultural diversity
(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).
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Equipping Supervisors and Managers for the Valuing Differences Journey
The 4 Factors of Cultural Intelligence (CQ)
1. Strategy
2. Knowledge
3. Motivation
4. Behaviour
Building Better Relationships
•A desire for CITIZENSHIP
•Takes time to build relationships based on trust
•Get involved outside of work
•Link Families
•Be innovative
•Get feedback
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Aussie Hungie
For Korean and Afghan workers
Then the Bon Fire
Key Learnings
•Never assume
•Don’t speak so fast
•Encourage, include and support the development of diversity ‘CHAMPIONS’
•Train your business leaders, managers and front line supervisors
•Invest in all staff
Key Learnings•Get involved outside the work environment
•Building alliances with community support groups.
– Multi Cultural Council– Centacare– WAfrica – Men’s Network– KONECT– Universities - CSU– Faith Organisations
Never give up 19
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Questions?
Thank You
Gaps
Specific Actions to Address
With Colleagues With Colleagues
Celebrating Anzac Day At Relay For Life Charity With English teacher and Supervisor
