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Careers in IT
Mairead Murphy – Talent Acquisition – Dell HR Mike Hayes – Solutions Architect – Dell Solutions Centre Shane Gavin – IT Project Manager– Dell Technology & Solutions
Human Resources
Agenda
Dell Who We Are
Industry Trends
Talent Acquisition Getting out there
CV Preparation Competency based Interviews
IT Career Experiences Mike Hayes – Solutions Architect
Shane Gavin – IT Project Manager
Q&A
Dell Global – Who we are
Revenue for FY11 was $62.1 billion
106,000
106,000 employees around the world
Fortune
100
Every Fortune 100 company does business with Dell.
Delivering technology solutions that enable people everywhere to grow and thrive
We offer our customers best-in-class solutions that are
simultaneously open, capable and affordable.
$62.1
billion
Dell Confidential
Human Resources
DELL Ireland 2012 – Our Businesses
• DELL Solution Centre
• Global Command Centre
• Service Quality & Engineering
• Service Parts & Logistics, EMEA
• Configuration Services
Dell Services
Operations & Technology
Other Teams
• Solutions Portfolio Management
• Infrastructure Managed Services, EMEA
• IT Applications Support
• Applications Development & Maintenance
• Global Supply Chain Operations
• Global Procurement
• Strategy and Program Management
• Global Operations Engineering
• Supply Chain Design
• EMEA Logistics
• PG Client Development
• Sales Process Re-Engineering
• Global Software & Peripherals
• IPS Engineering
• Business/Sales Operations
• Global Finance
• Legal Affairs
• Human Resources
LIM
ER
ICK
• Cloud R&D Centre • Global Support
Services Operations • Technical Account
Management
Dell EMEA Commercial Sales
Other Teams
• Service Delivery Management
• Global Modular Support SaaS
• EMEA Take Back Team
• Services Training & Development
• CSMB Pan EMEA Sales
• UK Ireland Medium Business
• UK Large Enterprise/Corp
• EMEA LE Sales Operations
• Ireland Public Large Enterprise
• UKI Partner Direct
• EMEA OEM Sales (multilingual team)
• EMEA Marketing
• EMEA Finance
• Human Resources
Dell Services
CH
ER
RY
WO
OD
2x IDC estimates that the Digital Universe will double every 18 months
44x By 2020, the Digital Universe will be 35ZB - 44 times as big as it was in 2009
3 billion people will connect electronically via mobile or Internet technology by 2014
$420 billion 2011 IT spending in emerging markets – an increase of 10.4% over 2010
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
$73 billion worldwide spending on Cloud Services by 2015
$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
Industry trends
Graduate Video
Getting out there !
Quarterly Strategy Forum
Recruitment Practice Changes
Moving away from reliance on agencies
towards Direct Recruitment Model
Dell EMEA Sourcing Hub in Cherrywood
Cost effective to invest in internal resourcing
Social Media is becoming the most popular
method of sourcing candidates and Linkedin
is the most widely used tool.
Companies are operating a more flexible
resourcing model
Limited company independent contractors
Fixed term employees
Outsourcing specific functions
“With recruitment costs being tightly reigned in,
organisations are reducing their reliance on
recruitment agencies, with more expecting to use
new media/technology to recruit now (49%)
compared to 2009 (31%)”
“CIPD”
Recruitment Practice Changes
Social Media is becoming the most popular method of sourcing candidates and Linkedin is the most widely used tool. It allows organisations to target specific candidate pools, with defined skillsets, which in turn can save time and resources.
65% of recruitment is now done through social media platforms including LinkedIn, Facebook and Twitter
Dell has recently appointed a Social Media Advisor for Recruitment in each of it’s major regions
LinkedIn helped attract almost 1000 new hires. 150,000 followers – Dell globally
Investing $1.6 million in LinkedIn globally
Global Marketing
LinkedIn is… Intuitive and easy to use Employers target professionals
Excellent search capability
120+ million members in 200+ countries – 6m new members per month Linkedin is the No. 1 direct sourcing tool for Dell recruiters in Ireland 89% of companies hiring in 2011 use social networks for recruiting, of this group 87% use LinkedIn 55% of hiring companies plan to invest more in social recruiting; only 17% will spend more on job boards and 31% will even spend less on job boards
Human Resources
LinkedIn Profile – Michael Dell
10
Human Resources
Fastest growing online site of all time Currently over 800m members - (huge potential for recruitment) Individuals expect companies to have a presence on social media sites such as Facebook Dell has 3 Regional Careers Pages – Americas, EMEA & APJ Two way street - use the pages to post jobs, interact with followers, push out relevant information 54% of jobseekers are more likely to apply for a job at a company after becoming a fan or following the company on social media
Human Resources
40% of companies use all three top networks –
LinkedIn, Facebook and Twitter
Twitter processing 230m tweets a day, this has
increased by over 100% since the beginning of
2011
100m active profiles with an expected increase
of 26m by year end
83% European Companies have a Twitter
account
Dell is investing resources to tap into this huge
database of potential candidates:
@CareersAtDell and @Delljobs
CV
Human Resources
CV – Key Features
• .
Clear contact details - email address and mobile phone number Skills summary - 6 to 7 lines of a synopsis of your career to date Career History - in chronological order including employer, job title, dates of employment Education History/Qualifications - in chronological order only including professional or relevant qualifications Interests - limit to 4 max with at least one related to career Tailor your CV for each job application to reflect the requirements of the particular job
Human Resources
CV – Do’s & Don’ts
Triple check spelling, grammar and punctuation Ask someone to proof read Study the job specification when editing your CV Sell yourself Use bullet points Be cognizant of use of appropriate verbs (.ie managed, lead, created, maintained, etc)
Use decorative fonts or pictures Include Junior and Leaving Cert results Use company specific acronyms Include long wordy sentences Don’t leave unexplained gaps (ie. travelling, personal assignments, etc)
DON’T DO
Competency Based Interviews
Human Resources
Competency based interviewing
Confidential 17
What?
Assessing whether a candidate demonstrates specific competencies
How?
Explore past behaviour, which is the best indicator of future behaviour
Why?
Establish suitable behaviour that is relevant to requirements of the role
Human Resources
Ex
ce
l E
xe
cu
te
En
ga
ge
INCLUSIVE Think globally, value diversity, collaborate and consider the impact DECIDE Be courageous, contribute, provide/solicit input, take action SIMPLIFY Focus on what matters most, keep things streamlined and effective
CUSTOMER FIRST Act with the customer in mind PERSONAL EFFECTIVENESS Listen, take ownership, be a role model, grow and learn ENGAGE OTHERS Provide direction, development and inspiration
DRIVE STRATEGY Know the business, look ahead, plan for the future INNOVATE Be creative, take smart risks, continuously improve
Integrity & Ethics
Intellectual Capacity
Drive for Results
Adaptable
Tic
ke
ts t
o E
ntr
y
Dell Competencies
18
Human Resources
STAR Model
Confidential 19
Situation: The situation you were in
Task : The tasks you were responsible for
Action: The actions you took
Result : The results you achieved
Quarterly Strategy Forum
Heading in the right
Direction
Plan your travel and expect the unexpected o Plan transport o Get directions o Allow time for traffic
First impressions last
o Dress appropriately o Strong handshake, smile
Listen and answer the questions
o Understand the questions o Apply STAR model to answer
Quarterly Strategy Forum
Heading in the right
Direction Change your examples
o Prepare at least 5 examples o Sell Yourself
Look interested
o Watch body language o Nod head and smile
Do your homework o Research company o Review job spec
Prepare the questions you want to ask o Relevant to the role o Career progression, training….
Mike Hayes – Solutions Architect
Shane Gavin – IT Project Manager
Q & A
Thank you