Career Opportunities for Career Opportunities for Medical TranscriptionistsMedical Transcriptionists

February 22, 2010February 22, 2010

Patty Barrett, CMT, AHDI-FPatty Barrett, CMT, AHDI-F

VP of Operations, AcusisVP of Operations, Acusis

MTSO Career OpportunitiesMTSO Career Opportunities Specials Team Medical TranscriptionistSpecials Team Medical Transcriptionist Quality Control Specialist/EditorQuality Control Specialist/Editor MentorMentor Account LeadAccount Lead Team AssistantTeam Assistant Operations/Production SupervisorOperations/Production Supervisor Quality AuditorQuality Auditor Staffing SpecialistStaffing Specialist Career Path Development SpecialistCareer Path Development Specialist TrainerTrainer Workflow CoordinatorWorkflow Coordinator Nighttime CoordinatorNighttime Coordinator Client Training SpecialistClient Training Specialist

MT RolesMT RolesSpecials Team MTSpecials Team MT

Specials Team MT RoleSpecials Team MT Role::• This team fills in on understaffed accountsThis team fills in on understaffed accounts• This team helps accounts going through This team helps accounts going through

JCAHO, etc.  JCAHO, etc.  • This team helps out on go livesThis team helps out on go livesRequirements of a Specials Team MTRequirements of a Specials Team MT::• High-level MTHigh-level MT• Ability to work in a fast-paced environmentAbility to work in a fast-paced environment• Enjoys switching accounts on a regular basisEnjoys switching accounts on a regular basis• Enjoys changeEnjoys change• Needs to be flexibleNeeds to be flexible

Quality Control Specialist/EditorQuality Control Specialist/Editor

Quality Control/Editor RoleQuality Control/Editor Role:: Edits and transcribes as needed Edits and transcribes as needed Nurture, teach MTs through providing Nurture, teach MTs through providing

positive feedbackpositive feedback Grades reports fairly and consistently Grades reports fairly and consistently Editor is encouraged to share resource Editor is encouraged to share resource

information with Supervisorinformation with Supervisor Other duties as assigned by the Supervisor Other duties as assigned by the Supervisor

MentorMentor

Role of a mentorRole of a mentor::• Help transition newly hired MTs to production Help transition newly hired MTs to production

environmentenvironment• Set weekly production, quality, and editing Set weekly production, quality, and editing

goalsgoals• Provides weekly/daily feedback to menteesProvides weekly/daily feedback to mentees• Problem Resolution SkillsProblem Resolution Skills• Evaluate progress and adjust affinities/queue Evaluate progress and adjust affinities/queue

as necessaryas necessary• Edits mentees to verify stats and provide Edits mentees to verify stats and provide

feedbackfeedback

Account LeadAccount Lead

Role of an Account LeadRole of an Account Lead::• Trains new MTs on the account specificsTrains new MTs on the account specifics• Answers account specific questions from Answers account specific questions from

the MTsthe MTs• Creates samplesCreates samples• Researches client returns Researches client returns • Provides feedback to MTs on client Provides feedback to MTs on client

returnsreturns• Maintains the account specifics and Maintains the account specifics and

updates periodicallyupdates periodically

Operations SupervisorOperations Supervisor

Operations Supervisor RoleOperations Supervisor Role::• Leads a team of 50-70 MTs and EditorsLeads a team of 50-70 MTs and Editors• Mentor, coach and develop MTs and EditorsMentor, coach and develop MTs and Editors• Maintain production objectives, editing ratio, Maintain production objectives, editing ratio,

and quality standards requiredand quality standards required• Manage workflow/capacity of accounts Manage workflow/capacity of accounts

assignedassigned• Responsible for meeting TAT and quality Responsible for meeting TAT and quality

requirements of accounts assignedrequirements of accounts assigned• Manage timekeeping systemManage timekeeping system• Support new customer startupsSupport new customer startups• Performs editing as necessaryPerforms editing as necessary

Team AssistantTeam Assistant Role of a Team AssistantRole of a Team Assistant::

• Assist with mentoring, coaching and Assist with mentoring, coaching and developing MTsdeveloping MTs

• Create sample reportsCreate sample reports• Update reference materials as neededUpdate reference materials as needed• Assist with monitoring workflow, STATs, and Assist with monitoring workflow, STATs, and

problem jobs that require attentionproblem jobs that require attention• Provide account-specific on-line training to new Provide account-specific on-line training to new

MTsMTs• Cover for Operations Supervisor absencesCover for Operations Supervisor absences• Rotate weekends on-call with other assistant Rotate weekends on-call with other assistant

supervisorssupervisors

Quality AuditorQuality Auditor Quality Auditor RoleQuality Auditor Role::

• Responsible for monitoring the quality of our Responsible for monitoring the quality of our HIM documentation service products on all HIM documentation service products on all levelslevels

• Gather data for quality audit reports, i.e., Gather data for quality audit reports, i.e., monthly quality reports, focused audits, etc.   monthly quality reports, focused audits, etc.  

• Works closely with operations, trainers, and Works closely with operations, trainers, and account managers to address quality issues on account managers to address quality issues on their accounts their accounts

Staffing SpecialistStaffing Specialist Staffing Specialist RoleStaffing Specialist Role: :

• Provide initial screening of resumes based on the Provide initial screening of resumes based on the facility’s requirementsfacility’s requirements

• Update/maintain staffing and applicable databaseUpdate/maintain staffing and applicable database• Perform phone interviews with qualified candidatesPerform phone interviews with qualified candidates• Conducts interview, determine rate of compensation and Conducts interview, determine rate of compensation and

extends job offersextends job offers• Performs reference checks as neededPerforms reference checks as needed• Complete appropriate paperwork to initiate hiring Complete appropriate paperwork to initiate hiring

processprocess• Communicates with other departments requiring hiring Communicates with other departments requiring hiring

needsneeds• Identifies sources of potential candidatesIdentifies sources of potential candidates

Career Path Development Career Path Development SpecialistSpecialist

Career Path Development RoleCareer Path Development Role::• Identify the skill development needs/process Identify the skill development needs/process

for each career track; support implementationfor each career track; support implementation• Develop the support processes for each Develop the support processes for each

development trackdevelopment track• Develop and implement plans for identifying Develop and implement plans for identifying

and placing Career Path participantsand placing Career Path participants• Identify key indicators of program Identify key indicators of program

effectivenesseffectiveness• Evaluate the above indicators and implement Evaluate the above indicators and implement

improvements based on program data and improvements based on program data and feedbackfeedback

TrainerTrainer Trainer RoleTrainer Role::

• Responsible for preparation and delivery of Responsible for preparation and delivery of training modules related to the transcription training modules related to the transcription platform/companyplatform/company

• Communicate development plans and goals to Communicate development plans and goals to traineestrainees

• Gather and review performance data on Gather and review performance data on trainees from practice activitiestrainees from practice activities

• Assess trainee’s skill and knowledge needsAssess trainee’s skill and knowledge needs• Provide feedback to trainees based on Provide feedback to trainees based on

performance data and observationperformance data and observation• Apply course/module evaluation as relevant to Apply course/module evaluation as relevant to

improve session deliveryimprove session delivery

Workflow CoordinatorWorkflow Coordinator

Role of workflow coordinatorRole of workflow coordinator::• Monitors incoming and outgoing workMonitors incoming and outgoing work• Work allocationWork allocation• Monitor MT’s productivityMonitor MT’s productivity• TAT monitoringTAT monitoring

Alert MTs when files are getting low on TATAlert MTs when files are getting low on TAT

• Devise strategy to improve productivity Devise strategy to improve productivity of MTsof MTs

Nighttime CoordinatorNighttime Coordinator

Nighttime Coordinator RoleNighttime Coordinator Role::• Coordinates completion of key after hours Coordinates completion of key after hours

duties of answering customer and MT callsduties of answering customer and MT calls• Monitors and completes stat requirementsMonitors and completes stat requirements• Clears aged reports Clears aged reports • Adjusts work pools as necessaryAdjusts work pools as necessary• Transcribes as necessaryTranscribes as necessary• Has no managerial authority with respect to Has no managerial authority with respect to

MTsMTs

Client Training SpecialistClient Training Specialist

Role of a Client Training SpecialistRole of a Client Training Specialist::• Serve as a primary subject matter expert and Serve as a primary subject matter expert and

contact point for client trainingcontact point for client training• Resolve day to day problems and issues Resolve day to day problems and issues

related to trainingrelated to training• Develop online modules for client self-trainingDevelop online modules for client self-training• Work with client representatives to identify Work with client representatives to identify

client training upgrades and additionsclient training upgrades and additions• Compile long-term client training schedules Compile long-term client training schedules

and calendars for ongoing offeringsand calendars for ongoing offerings• Review and publish online content as neededReview and publish online content as needed

How Can I Work Towards These How Can I Work Towards These Positions?Positions?

Identify the reason why you would prefer Identify the reason why you would prefer to work in these positionsto work in these positions

CommitmentCommitment Strong work ethicStrong work ethic Excellent communication skillsExcellent communication skills Excellent production and quality skillsExcellent production and quality skills Excellent technical skillsExcellent technical skills Willing to go “above and beyond”Willing to go “above and beyond” NetworkingNetworking

PA-AHDIPA-AHDI What is PA-AHDI?What is PA-AHDI?

http://pa-ahdi.org/blog/http://pa-ahdi.org/blog/

Thank you!Thank you!

Please feel free to email me at Please feel free to email me at patty.barrett@acusis.compatty.barrett@acusis.com