Career English

Companionship Language Study Career English

(for Missionaries)

Book 3

Dialogs, Interviews, and Vocabulary for the World of Work

3rd Edition

Learn English If you do not speak English, you should study it as a missionary. This will bless you during your mission and throughout your life. Learning English will enable you to help build the Lord’s kingdom in additional ways and will be a blessing for you and your family. (Preach My Gospel, p. 128) Learn with Your Companion Help your companions experience success and gain confidence in learning the language as rapidly as possible. Sincerely and frequently compliment your companions and other missionaries on their progress. Be sensitive not to say or do anything that might weaken their confidence, but don’t protect them so much that they do not learn. Do not withhold help when it is needed. (Preach My Gospel, p. 131)

i

Acknowledgments (Authors)

Glen W. Probst, Ph.D. Founding Director of the English Language Center, Brigham Young University Von G. Packard, J.D. Former President, Chile Santiago North Mission, 1993-96

©2009 Glen W. Probst and Von G. Packard All rights reserved

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Career English

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DVD File List

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Introduction to Career English Congratulations on completing the first two books of Companionship Language Study. This third book is entitled Career English. You are encouraged to select, study and practice the modules FOR THE CAREERS OF MOST INTEREST TO YOU along with the corresponding Vocabularies in the back of the Career English. Hopefully, you will be able to do this before you take the American Council on Teaching Foreign Languages OPIc Test. This will assist you in achieving a higher score on the test. However, it is not expected that you will study all of the modules, nor all of the vocabulary in this Career English Book. This book is designed to help missionaries, while in the field, develop the English capacity that will help them obtain employment in careers that require English. The careers covered are as follows: Airlines Business Telephone Import / Export Hotel Business Vocabulary Tourism Basic Vocabulary Study Banking Basic Verb Study The dialogs for each of these career modules identify a set of Business Vocabulary in the back of the book that corresponds to that career. In addition, Basic Vocabulary and Basic Verb study sections are also included. Other skills that would be useful for your employment: Over the last several years, the Church has done studies and concluded that in addition to English skills, basic working computer skills could help large numbers of our missionaries obtain and improve their employment. In turn, this would allow them to support their families and better serve in the Church in their own countries. On an ever-increasing basis, many careers require good working computer skills on Windows, Microsoft Word, and sometimes Excel and PowerPoint, as well. Training courses in such skills are offered by various technical schools and sometimes financed by the governments. We encourage you to go to the Companionship Language Study website, the Perpetual Education Foundation, your country government sources, and local educational institutes to identify such possible courses.

iii

Companionship Language Study Career English for Missionaries

Book 3 - Contents

Study and practice the modules and vocabulary for the careers that most interest you.

Introduction to Career Modules Airlines 2 1. Job Interview with the Airlines 3 2. Airline Ticket Agent Dialog 7 3. In-Flight Conversation 11 Telephone 15 4. Telephone Job Interview 16 5. Long Distance Information 20 6. Long Distance Call 23 Hotels 26 7. Hotel Job Interview 27 8. Restaurant Hostess Dialog 31 9. Restaurant Waitress Dialog 34 10. Bellhop Dialog 37 Tourism 41 11. Tourist Guide Job Interview 42 12. Tourist Guide Dialog 46 Banking 50 13. Bank Teller Job Interview 51 14. Bank Teller Dialog 55 Business 58 15. Business Job Interview 59 16. Company Receptionist Job Interview 62 17. Receptionist Dialog 66 18. Administrative Assistant Dialog 69 19. Executive Secretary Job Interview 72 20. Executive Secretary Dialog 76

iv

Contents Continued

Import / Export 80 21. Import / Export Job Interview 81 22. Import / Export Dialog 85 Business Vocabulary 89 23. Advertising Vocabulary 90 24. Air Travel 97 25. Banking 104 26. Budget and Accounting 111 27. Business Vocabulary 120 28. Resumé 135 29. Correspondence Vocabulary 143 30. Employment 146 31. Insurance Vocabulary 151 32. Money Matters Vocabulary 154 33. Presentations 157 34. Sales and Selling 161 Basic Vocabulary Study 166 35. Feelings & Descriptions 167 36. How’s The Weather? 169 37. Buying Groceries 171 38. Applying for A Job 174 39. Giving Directions 176 40. The Body 179 41. Map of USA 181 42. Word Constructs 182 43. Word Categories 183 44. Word Webs 184

v

Book 3 English Program Tracking Form

(Fill out with pencil so that it can be changed as you improve your scores.) Name of English Tutor: __________________________________________

Name of Mission Language Tutor: ___________________________________ Tutors: Record your assessment of your companion’s progress in each o the areas below by using a scale of 0-5, with a one indicating minimum progress and a five perfect progress (rare). Possible Score Airlines 1. Job Interview with the Airlines (0 – 5) _______ 2. Airline Ticket Agent Dialog (0 – 5) _______ 3. In-Flight Conversation (0 – 5) _______ Telephone 4. Telephone Job Interview (0 – 5) _______ 5. Long Distance Information (0 – 5) _______ 6. Long Distance Call (0 – 5) _______ Hotels 7. Hotel Job Interview (0 – 5) _______ 8. Restaurant Hostess Dialog (0 – 5) _______ 9. Restaurant Waitress Dialog (0 – 5) _______ 10. Bellhop Dialog (0 – 5) _______ Tourism 11. Tourist Guide Job Interview (0 – 5) _______ 12. Tourist Guide Dialog (0 – 5) _______ Banking 13. Bank Teller Job Interview (0 – 5) _______ 14. Bank Teller Dialog (0 – 5) _______ Business 15. Business Job Interview (0 – 5) _______ 16. Company Receptionist Job Interview (0 – 5) _______ 17. Company Receptionist Dialog (0 – 5) _______ 18. Administrative Assistant Dialog (0 – 5) _______ 19. Executive Secretary Job Interview (0 – 5) _______ 20. Executive Secretary Dialog (0 – 5) _______

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Import / Export 21. Import-Export Job Interview (0 - 5) _______ 22. Import-Export Dialog (0 - 5) _______ Business Vocabulary 23. Advertising (0 - 5) _______ 24. Air Travel (0 - 5) _______ 25. Banking (0 - 5) _______ 26. Budget and Accounting (0 - 5) _______ 27. Business (0 - 5) _______ 28. Resumé (0 - 5) _______ 29. Correspondence (0 - 5) _______ 30. Employment (0 - 5) _______ 31. Insurance (0 - 5) _______ 32. Money Matters (0 - 5) _______ 33. Presentations (0 - 5) _______ 34. Sales and Selling (0 - 5) _______ Basic Vocabulary Study 35. Feelings & Descriptions (0 - 5) _______ 36. How’s The Weather? (0 - 5) _______ 37. Buying Groceries (0 - 5) _______ 38. Applying for A Job (0 - 5) _______ 39. Giving Directions (0 - 5) _______ 40. The Body (0 - 5) _______ 41. Map of USA (0 - 5) _______ 42. Word Constructs (0 - 5) _______ 43. Word Categories (0 - 5) _______ 44. Word Webs (0 - 5) _______ Basic Verb Study 45. Fifty-three Verbs In Three Languages (0 - 5) _______ Average Score for Modules Studied/Practiced: (0 - 5) _______

Study and practice the modules and vocabularyfor the career that most interests you.

AIRLINES

1 Job Interview with the Airlines

2 Airline Ticket Agent Dialog

3 In-Flight Conversation

2

Job Interviewwith

The Airlines

Employer: Good morning. My name is Marcos Perez. Thank you for

coming so soon. I see you are interested in the opening with

Lanchile Airlines. I have briefly reviewed your resume. Please

tell me about yourself.

Appl icant: Over the past 24 months, I have worked in our country with

many foreign people, especially North Americans. I have

learned English, including reading and writing. I also have good

computer skills. Recently I completed an intensive two-month

computer course.

Employer: Why do you have interest in Lanchile Airlines?

Appl icant: I have learned that Lanchile (speak based on research).

Employer: What other skills do you have?

Appl icant: I can operate the computer with Windows, Microsoft Word

and Excel. I have learned to use the Internet, FAX machine,

and telephone in both English and Spanish. The last two years

I have learned the value of time management and working

with people worldwide. These experiences have helped me

develop good people skills.

Employer: How do you feel about working with English-speaking

customers?

Appl icant: I have worked side by side for 24 months with many North

Americans from all over the United States and Canada. I am

familiar with their customs, money exchange, and consumer

interest.

Module One

3

Employer: When could you be available for initial training if we employed

you?

Appl icant: Immediately.

Employer: What would you expect for salary?

Appl icant: I haven’t had access to your job descriptions or salary

ranges, but I know Lanchile airlines would treat me fairly.

Employer: Thank you very much. Your skills and interests could be

useful to our company. I have your phone number and we will

be calling you shortly.

Appl icant: Thank you, Mr. Perez. I would really

like to work with Lanchile. I look forward

to your call.English tutor role plays the dialog with companion to give him/her

the opportunity to practice the content and interview techniques.

Words Express ions

opening job opening so soon this early

resume record over the past during the past

interest attraction time management effective use of time

skills abilities, training people skills working with people

customers clientele how do you feel what do you think

customs ways side by side along with

expect want all over everywhere

salary amount of pay familiar with know about

ranges low to high consumer interest what people want

useful helpful be available ready to work

initial beginning treat me fairly be good to me

shortly soon look forward anticipate

Also study and practice the Air Travel vocabulary, pp. 97-103.

Module One

4

Answer These Questions

1. What is the applicant interested in?

2. What has the employer, Mr. Perez, reviewed?

3. Where has the applicant been working the past 24 months?

4. With whom did he work?

5. What has he learned?

6. What did the applicant complete recently?

7. Why does the applicant have an interest in Lanchile?

8. What other skills does the applicant have?

9. How does the applicant feel about working with English-speaking customers?

10. When will the applicant be available for initial training?

11. What does the applicant expect for salary?

12. When will the employer call the applicant?

Circle The Correct Words

1. (Think / Thank) you for coming to see me.

2. I (see / sea) you are interested (in / about) the opening (with / worth) Lanchile Airlines.

3. I have briefly reviewed (you’re / your) resume.

4. Over the (passed / past) 24 months, I (have / halve) worked in (our / hour) country.

5. I (has / have) learned English, including reading and (righting / writing).

6. Why (you have / do you have) an interest in Lanchile Airlines?

7. I (half / have) learned that Lanchile is a good airline with a (grate / great) safety record.

8. (This / These) experiences have helped (me develop / that I developed) good skills.

9. (How you feel / How do you feel) about working with English-speaking customers?

10. (What you would / What would you) expect for salary?

Module One

5

Complete These Sentences

1. I see you are interested in

2. I have briefly

3. Over the past 24 months, I have

4. I have learned English,

5. I also have

6. Recently I completed

7. Why do you have

8. What other

9. I have learned

10. The last two years I have

11. These experiences have helped me

12. How do you feel about

13. I have worked side by side

14. I am familiar with

15. When could you

16. What would you

17. I haven’t had access

18. I know Lanchile airlines would

19. Your skills and interests could be

20. I have your phone number and

21. I would really like

22. I look forward to

Practice These Rhyming Words

could, would, should, hood, stood, good, wood what, bought, not, caught, pot, got, hot, lot

blood, flood, crud, mud, bud, dud that, at, bat, cat, fat, hat, mat, pat, rat, sat

food, brood, crude, dude, mood, nude, rude when, then, den, hen, men, pen, ten, yen

cold, sold, told, bold, fold, gold, hold, mold been, din, fin, gin, grin, pin, sin, tin, win

Module One

6

Airline Ticket Agent

Dialog

Agent: Good morning. Thank you for flying with American Airlines. I am

Julia Perez, may I have your names please?

Trave le rs : We are Mr. and Mrs. John Jensen from San Francisco,

California. We have our return tickets leaving from Santiago

to San Francisco today.

Agent: Wonderful, I believe I can help you. Did you

enjoy your stay in my country?

Trave le rs : Yes, we have been here for one month and have traveled to

Viña del Mar, Osorno, and other beautiful cities.

Agent: Great. This is a beautiful country, just like the United States.

Do you have your passports?

Trave le rs : Here they are.

Agent: They are in order. Has anyone approached you asking you to

take packages, boxes, or any luggage for them?

Trave le rs : No! We have too many things of our own. Are we over weight?

Agent: Have your suitcases been in your control

since you packed them?

Trave le rs : Yes. Are we over weight?

Agent: Yes, these two suitcases are over weight and would cost $20

U.S. to ship them. However, I will not charge you.

T rave le rs : Thank you very much.

Agent: Would you like window or aisle seats?

Module Two

7

Trave le rs : We love to see as much of the continent as possible.

Agent: Then, I’ll give you window seats, but not over the wing.

T rave le rs : That’s good.

Agent: I’ll put tags on your luggage and send it directly

to San Francisco. You will have lunch on the plane

to Dallas, and a two-hour layover there. Dinner

will be served about one hour out of Dallas on

your way to San Francisco. Here are your tickets.

T rave le rs : What is our gate number?

Agent: Gate 16-A on the south concourse. First, go through customs,

then to the gate waiting area. Your flight departs at 5:00, and

you should be there 30 minutes early.

T rave le rs : Thank you very much for your help.

Agent: Have a good flight home and thanks for flying Am. Airlines.

English tutor role plays the dialog with companion to give him/her the opportunity to

practice the content.

Words Express ions

departure leaving luggage ticket ticket for your luggage

arr iva l arriving full flight no more room on plane

boarding getting on the plane waiting area place to wait

layover having to wait aisle seat seat next to aisle

luggage suitcases & bags sit together sit side by side

tags labels with names connecting flight meeting your next flight

gate place you go to enter the plane flight delayed not leaving on time

concourse long hall leading to the gate mechanical problems plane not working

customs government office window seat seat by the window

departs leaves due to weather because of weather

destination where you are going over weight weigh more than allowed

delays having to wait in your control in your care

stay period of time packed them put things in them

approached come up to out of after leaving


Module Two

8

C U S T O M S

A R E A


1. What does the ticket agent ask for?

2. When do the travelers leave?

3. How long have they been in Chile?

4. Does the agent ask for their visas or passports?

5. How much does the agent charge them for being over weight?

6. Do the Jensens take a window or aisle seat?

7. What happens to their luggage?

8. Where will they eat lunch?

9. What happens in Dallas?

10. When will dinner be served?

11. What must they do before going to the gate?

12. When do the Jensens have to be at the departure gate?


1. I believe I (can / can to) help you.

2. (Well / We) have our return tickets leaving from Santiago to San Francisco.

3. We are Mr. and Mrs. John Jensen (for / from) San Francisco.

4. Did you (enjoy / enjoyed) your stay (in / at) my country?

5. We have been (hear / here) for one month.

6. Do you have (your / you) passports?

7. (Have / Has) anyone approached (to you / you) asking you (for to / to) take packages?

8. Have your suitcases been (in / on) your control (when / since) you packed them?

9. These (to / too / two) suitcases are over (weight /wait).

10. I’ll put tags (on / in) your luggage and send (it / them) directly to San Francisco.

Module Two

9


1. Thank you for

2. May I

3. We are

4. We have our

5. Wonderful, I believe I

6. Did you enjoy

7. Yes, we have been here for

8. Great. This is a

9. Do you have

10. Has anyone

11 Oh, no. We have

12. Have your suitcases been

13. These two suitcases are

14. Would you like

15. We love to see as

16. I’ll put tags on

17. You will have

18. Dinner will be

19. What is our

20. First, go through


thank, bank, prank, rank, sank, tank for, bore, core, door, four, floor, more

our, flour, flower, power, sour, tower above, dove, love

do, blue, few, grew, sue, pew, hew, new cove, grove

no, go, hoe, row, sew, toe, whoa prove, groove, move

how, bow, bough, cow, now, wow but, cut, gut, hut, nut, rut

first, worst, burst, cursed, nursed put, foot, root, soot

Module Two

10

In-flight

ConversationHostess : Good afternoon and

welcome aboard United

Flight #17 bound for Miami, Florida, with one stop in Lima,

Peru. Our flying time from Santiago to Lima is three hours and

ten minutes, and our flying time from Lima to Miami is eight

hours. Please be seated, fasten your seat belts, and

observe the no-smoking sign.

Passenger : Excuse me, my seat belt will not fasten. I need some help!

Hostess : I am sorry, but you will need to turn your seat belt over to

have the clip upwards like this.

Passenger : I didn’t try it that way. Would you please get me a blanket

because my feet are cold. Are my bag and purse okay under

the seat?

Hostess : Yes, it appears your purse and bag are tucked away very well

under the seat. Here is a warm blanket for your feet. Is there

anything else you need?

Passenger : Do you know the time of touchdown

in Miami and the terminal number?

We have a connecting flight on United to Denver, Colorado.

Hostess : We anticipate a Miami arrival time of 8:30 AM, and since you

will already be in the United terminal, you will go two gates to

your left to gate #10 for your connecting flight. You will see a

gate attendant in case you have any questions about

transferring to flight #27. You will even have time to have a

sandwich at the airport restaurant. There is one in front of

your gate upon arrival.

Module Three

11

Passenger : Thank you so much. You have been very kind. Where are the

restrooms?

Hostess : They are at the rear of the plane. We are nearly ready to take

off, so buckle up, and we will be departing.



Words Express ions

transferring changing planes flying time time in the air

blanket covering stop off landing

arrival landing tucked away secured

snacks things to eat no-smoking smoke free

departure leaving time of touchdown landing time

upwards facing up connecting flight change of planes

gosh (indicates surprise) buckle up fasten seat belt

observe be obedient to in case i f

touchdown plane landing

fasten put together


Module Three

12

Flying

over the

Andes

Mountains

near Chile


1. Where is Flight #17 going?

2. In which country does the flight make a stop?

3. What’s wrong with the seatbelt?

4. How long is the flying time to Lima, Peru?

5. What must the passengers fasten?

6. What does the passenger ask for?

7. Where are the passenger’s bag and purse?

8. What connecting flight do they have?

9. What is the time of touchdown in Miami?

10. At what gate does their connecting flight leave?

11. Where is the restaurant?

12. Where are the restrooms?


1. Good afternoon and welcome (aboard / abroad) Flight #17.

2. Our (frying / flying) time (is / are) three hours and ten minutes.

3. My seat belt (well / will) not fasten.

4. (You / Your) will have (to / too / two) turn (you’re / your) seat belt over.

5. My feet (is / are) cold.

6. Your bag is tucked away (belly / very) well.

7. We have a connecting (fright / freight / flight) on United Airlines.

8. You will go (to / two) gate (to / two).

9. (Their / There) is a restaurant in front of the gate.

10. Thank you (too / to / so) much.

Module Three

13


1. Good afternoon and

2. Our flying time from Santiago to

3. Please be

4 Excuse me, my seat belt will

5. I am sorry, but you will

6. Gosh, I didn’t

7. Would you please get me a

8. Are my bag and purse

9. Yes, it appears your

10. Here is a

11. Is there

12. Do you know the time of

13. We have a connecting

14. We anticipate a

15. Since you will already be

16. You will see a

17. You will even have time to

18. There is one in

19. Thank you so

20. You have been

21. Where are the

22. They are at the

23. We are nearly ready to

24. Buckle up, and

Module Three

14


Telephone

4 Telephone Job Interview

5 Long Distance Information

6 Long Distance Call

15

Telephone Job

Interview

Interv iewer : Good morning. My name is Carlos Fuentes, and you are

Leticia, correct?

Appl icant: Yes, my name is Leticia Gómez. I am here about the

telephone operator position.

Interv iewer : Yes, I have read your resume and application. I see you have

a lot of experience talking with people. What other skills do

you have that could help you in this position.

Appl icant: I speak fluent English and Spanish and have good computer

skills. I like to talk with people, and I know how to handle the

telephone and take control of a call.

Interv iewer : Have you had any training in customer service?

Appl icant: No, but I am a fast learner.

Interv iewer : Where did you learn English.

Appl icant: I have worked side by side with North Americans for the

past two years communicating in both languages. I can read

and write English, also.

Interv iewer : Do you think you could stay today for an hour or two to see

how you work out?

Appl icant: Yes, of course.

Interv iewer : Maria, one of our operators is leaving for today, and you can

take her place. Go ahead and observe her for about 10

minutes before she leaves. She will be leaving our company

in a week, and if your performance today is good, someone

will contact you.

Module Four

16

Listening

Speaking

Grammar

Reading

Writing

Appl icant: Thank you very much for this opportunity. I will do my best.

Interv iewer : What would you expect in salary?

Appl icant: I haven’t had access to job descriptions or salary ranges,

but I know your company would treat me fairly.


practice the content and interview techniques.

Words Express ions

fluent can speak side by side next to

resume personal record customer service helping patrons

handle take care of work out operate

observe watch take her place work in her place

training experience an hour or two one or two hours

performance conduct go ahead do it

quick fast here about here for

stay remain take control manage

contact get in touch with do my best do the best I can

salary amount paid

cost price, amount

charge cost, price

Also study and practice the Sales and Selling vocabulary, pp. 161-65.

Module Four

17

Telephone

Operator

at Work

Job Interview

United AirlinesUnited Airlines


1. Why is Leticia there?

2. What experience does Leticia have?

3. What other skills does she have?

4. What does she like to do?

5. Has she had any training in customer service?

6. Does she learn fast?

7. How are her English skills?

8. When is Maria leaving the company?

9. What will happen if Leticia’s performance is good?

10. Is she worried about salary?


1. I am (here / hear) about the position.

2. I have (red / read) your resume.

3. I (see / sea) you have a lot of experience.

4. What (another / other) skills (do / does) you have?

5. I (like / lack) to talk with people, and I (no / know) how (to / too) handle the telephone.

6. Have you had any training (on / in) customer service?

7. I have worked side by side with North Americans for the past (too / two) years.

8. I read and (right / write) English.

9. Do you (thank / think) you (cold / could) stay for an hour or two today?

10. Maria (well / will) be leaving our company in a (week / weak).

11. My name (as / is) Leticia.

12. (My / I) am Carla Fuentes.

Module Four

18


1. I am here about

2. I see you have a lot of

3. What other skills do you have that

4. I speak fluent

5. I like to talk with

6. Have you had any training in

7. No, but I am a

8. I have worked side by side with

9. I can read and

10. Do you think you could stay for

11. If your performance is good,

12. I will do my

Study This Word Web

Module Four

19

Exper ience

skill

exposure

practice

involvement

education

adventure

recordcareer

Long Distance

InformationInformat ion : Hello, may I help you

with a phone number?

C a l l e r : Yes, please.

In format ion : What city?

C a l l e r : Cancún, México.

In format ion : What name?

C a l l e r : Juan Gómez

In format ion : Do you know the street he lives on? There are many listings for people with

that name.

C a l l e r : Yes, he lives on Montalvo Street.

In format ion : Here is the phone number, 011-48-32-681-2579. Would you like me to

connect you? (Dial the number)

C a l l e r : Yes, please.



Words Express ions

tonight today after dark collect call reverse the cost or charges

minutes 60 seconds there is no such listing no listing exists

morning AM can I try may I dial

hour 60 minutes call back in one hour call again in one hour

tomorrow day after today connect you put you in contact

listing name in phone book this afternoon P M

line is busy the circuit is occupied

person to person specific person only

not present not home


Module Five

20

011-48-32-681-2579 = zero-

one-one, four-eight, three-two,

six-eight-one, two-five-seven-nine


1. May I help you?

2. What city are you calling?

3. What name are you calling?

4. Do you know the street he lives on?

5. Are there many listings with that name?

6. Where does he live?

7. What is the phone number?

8. Would you like me to connect you?

9. Where are you from?

10. What city are you calling from?

11. Are you calling home?

12. Are you calling collect?


1. Hello, may I (helping / help) you?

2. Do you (no / know) the street?

3. (Their / There) are many listings.

4. He lives (in / on) Montalvo Street.

5. What city (our / are) you calling from?

6. Are you (calling / call in) home?

7. Are you going to call (correct / collect)?

8. Where are (your / you) from?

9. (What / Which) is your name?

10. (Were / Where) (do / does) he live?

Module Five

21


1. Hello, may I

2. Yes,

3. What

4. What

5. Do you know the

6. There are many

7. Yes, he lives

8. Here is the

9. Would you like me to

10. I am calling form

11. I am calling

12. There is no such

Study This Word Web

Module Five

22

Connect

join

hook up

implicate

fasten

network

associate

attachaffix

Long Distance Call

Ca l l e r : I want to place a collect call to Santiago, Chile, please.

Operator : What is your name, please?

Ca l l e r : Jim Jones.

Operator : Where are you calling from?

Ca l le r : Minneapolis, Minnesota, and I would like to speak with Mr. Marcos

Villa at the 3M company.

Operator : How do you spell his full name?

Ca l l e r : Marcos––M A R C O S, Villa––V I L L A.

Operator : What is the country code, area, and city codes you would like to

call?

Ca l l e r : 011-56-2-478-3970.

Operator : Don’t hang up. I’ll connect you. Just a moment, please.

Ca l l e r : I’ll hold.

Operator : I’m sorry, but I am informed that Mr. Jones is not present at the

moment. Would you like to talk with someone else at 3M?

Ca l l e r : No, I’ll call back later today for Mr. Villa.



Words Express ions

connect get in touch with how do you spell . . .? how do you write . . . ?

unavailable not able to answer the phone someone else another person

code special number hang up put the phone down

company organization accept the call receive the call and pay

hold wait collect call receiving person pays

signal sign call back call again

country nation will not accept the call will not pay for the call

moment short time place a call make a call

informed told not present not home


Module Six

23


1. What do you want to do?

2. What is your name?

3. Where are you calling from?

4. With whom would you like to speak?

5. How do you spell that?

6. Will you hold, please?

7. Who is not present?

8. Would you like to talk to someone else?

9. When will you call back?

10. Where is Mr. Jones?

Follow The Example

1. I (went / want) to I want to place a long-distance call.

2. a (correct / collect) call

3. I would (lake / like) to

4. do you (spare / spell) his

5. would you like to (car / call)

6. (dust / just) a moment

7. is not (pleasant / present)

8. call back (later / rater)

9. make a (coal / call)

10. is not (here / hear)

Module Six

24


1. I want to

2. What is your

3. Where are you

4. I would like to

5. How do you

6. What is the

7. Don’t hang

8. I’ll

9. Mr. Jones is not

10.Would you like to

Study This Word Web


place, face, race, grace, lace, pace bare, bear, care, dare, fare, fair, hair

breeze, freeze, please, slease, tease lair, mare, pear, where, rare, stair, ware

boo, glue, do, grew, moo, new, rue, sue cater, grader, hater, later, rater

to, too, two, through, who, woo, you, zoo bold, cold, fold, gold, hold, mold, sold, told

dew, few, pew, view sold, told

Module Six

25

P l ace

office

facility

locate

position

building

vacancy

openingslot


Hotels

7 Hotel Job Interview

8 Restaurant Hostess Dialog

9 Restaurant Waitress Dialog

10 Bellhop Dialog

26

Hotel Job Interview

Interv iewer : Good morning. I am Pedro Parra.

Thank you for coming into our office.

I notice that you are interested in the

opening in our International Hotel Division of

the Marriott chain. I briefly reviewed your resume.

Please tell me about yourself.

Appl icant: I have completed my studies at the university. Over the past

24 months, I have worked in our country with many foreign

people, especially North Americans. I have learned English,

including reading and writing. I also have good working skills

with Pentium computers and recently had an intensive two-

month computer course.

Interv iewer : Why do you have an interest in international hotel work?

Appl icant: I like to be with people from all over the world. I also like

speaking English and learning new languages.

Interv iewer : What other skills do you have?

Appl icant: I can operate the computer with Windows, Microsoft Word,

and Excel. I have learned to use the Internet, FAX machines,

and telephones in both English and Spanish. The last two

years I have learned the value of time management and

working with people worldwide. These experiences have

helped me develop good people skills.

Interv iewer : Why are you specifically interested in hotel management and

Marriott?

Appl icant: I have studied your history and know how the Marriott Family

started from a small company to motels and hotels all

around the world.

Module Seven

27

Interv iewer : How would you feel working alongside Americans at Marriott?

Appl icant: I have worked side by side with many North Americans from

all over the USA and Canada. I am familiar with their

customs, money exchanges, and consumer interests.

Interv iewer : When could you be available for initial hotel training if we

employed you?

Appl icant: I could start training immediately.


Appl icant: I haven’t had access to job descriptions or salary ranges,

but I know that Marriott International would treat me fairly.

Interv iewer : Thank you very much. Your skills and interests could be

useful to Marriott. I have your phone number, and we will call

you Friday morning before 10:00 AM..

Appl icant: Thank you, Mr. Parra. I would really like to

work for Marriott International.


practice the content and interview techniques.

Words Express ions

division department treat me fairly be good to me

worldwide throughout the world alongside together with

notice see salary ranges levels of pay

opening job opportunity side by side together with

reviewed looked over Marriott chain group of hotels/motels

Also study and practice the Money Matters vocabulary, pp. 154-56.

Module Seven

28

March

21 22

March


1. Why do you have an interest in hotel work and Marriott?

2. Can you tell me about yourself?

3. Where have you studied?

4. Have you worked with North Americans?

5. What else have you learned?

6. How would you feel working with Americans at Marriott?

7. Do you have other skills?

8. Can you tell me about your experiences?

9. What do you know about Marriott?

10. What do you expect in salary?

Follow The Example

1. (tall / tell) me Tell me about yourself.

2. I (have / has) completed

3. (money / many) Americans

4. (well / good) working skills

5. (an / a) intensive course

6. (does / do) you have

7. I (lack / like) people

8. people (from / since) all over

9. what (another / other) skills

10. I have (to used / used)

11. value of (tame / time) management

12. (why / what for) are you interested

Module Seven

29


1. Thank you for

2. I notice that you are

3. Please tell me

4. I have completed

5. I also have good working skills with

6. I like to be

7. I can operate

8. The last two years I have learned

9. I have studied your

10. I have worked side by side with


12. I would really like to

Study This Word Web

Module Seven

30

fee l

mood

touch

emotion

perception

feeling

sensation

awarenessreaction

Restaurant Hostess Dialog

Hostess : Good evening, folks. How many are there in

your party, and would you like a smoking or

non-smoking area?

Customer : We have two senior couples in our

party, and we all prefer the non-smoking area.

Hostess : Wonderful! How about a window view overlooking the bay, or

would you prefer a corner table with more privacy?

Customer : We’d prefer the window view. We are celebrating our 20th

wedding anniversaries here in Viña del Mar.

Hostess : Congratulations! We will get you a nice

window table. I’ll be calling you in about

ten minutes. What name should I put down?

Customer : Bob Jones.

Hostess : Thank you. You can wait in the cocktail lounge if you’d like.



Words Express ions

folks people senior couples older couples

lounge entrance area non-smoking area no smoking allowed

privacy being alone put down write down

overlooking in sight of window view by a window

party group corner table table in the corner of the room

smoking smoking is allowed in about approximately

cocktail drink (usually alcoholic)

prefer want

couple two people wedding getting married

bay body of water anniversaries yearly dates

celebrating observing 20th twentieth

Also study and practice the Business vocabulary, pp. 120-134.

Module Eight

31


1. How many are in the party?

2. What area do they prefer?

3. What does the window view overlook?

4. Which table gives more privacy?

5. Which table do they prefer?

6. Why are the couples in the restaurant?

7. When will the hostess call them?

8. What name should she put down?

9. Where can they wait?

10. Which anniversary are they celebrating?


1. We (are / all) prefer the non-smoking area.

2. We have (to / two / too) senior couples in our party.

3. How (money / many) are (there / their) in your party?

4. How about a window (few / view)?

5. How about a corner table with (many / more) privacy?

6. We are celebrating our (forth / fortieth) wedding anniversary.

7. We will get you a (niece / nice) window table.

8. I’ll be calling you in about (then / ten) minutes.

9. What name (would / should) I put down?

10. You can (weight / wait) in the cocktail lounge.

Module Eight

32


1. Good evening,

2. How many are there in

3. Would you like a

4. We have two

5. We all prefer

6. How about a

7. Or, would you prefer a

8. We’d prefer the

9. We are celebrating

10. We will get you a

11. I’ll be calling you in

12. What name should I

13. Thank

14. You can wait in


good, could, hood, would how, bow, cow, now, pow, sow, wow

and, band, grand, hand, land, sand like, bike, dike, hike, Mike

all, ball, call, bawl, crawl, doll, fall, hall mall, small, tall, wall

here, beer, clear, dear, fear, gear, hear mere, near, peer, rear, steer, we're, year

will, bill, fill, gill, grill, hill, Jill, kill mill, nil, pill, quill, sill, still, till

get, bet, fret, let, met, net, pet, wet, yet bay, day, gray, hay, lay, may, pay, say, way

more, bore, core, door, floor, fore, gore lore, soar, tore, wore, yore

be, fee, gee, he, key, me, pea, see, tee, we down, brown, clown, frown, noun, town

thank, bank, clank, crank, drank, frank hank, lank, prank, rank, sank, spank

blink, brink, drink, fink, link, mink stank, tank, yank

pink, rink, sink, slink, stink, wink

Module Eight

33

Restaurant Waitress Dialog

Waiter : Good evening. I’m Sara, and I will be

serving you this evening. Can I get

you something to drink?

Customers : I would like water, please.

I would like a Seven Up, please.

Wa i te r : Certainly. Before I leave, let me tell you about the specials for

this evening. We have charbroiled steak and Chilean sea bass.

For appetizers, our specials are shrimp cocktail and an

assortment of cheeses and crackers. I’ll be back in a few

moments to take your orders.

Customers : Thank you.

Wa i te r : Here are your drinks.

Are you ready for me to take your orders?

Customers : Yes. We have both decided we want to be totally Chilean

tonight. So, could we have the shrimp cocktail first and then

the Chilean sea bass?

Wa i te r : Certainly. Would you like

dinner salads as well?

Customers : Yes, please.

Wa i te r : We have Ranch, blue cheese, Thousand Island, or oil and vinegar

dressings.

Customers : I would like Ranch.

Could I have Thousand Island dressing?

Wa i te r : Very good. I’ll be back in a few minutes with your appetizers.



Module Nine

34

Words Express ions

serving attending good evening (a greeting)

certainly of course charbroiled steak meat cooked two ways

appetizers before meal snacks few moments a short period of time

assortment variety take your orders hear what you want to eat

shrimp sea food salad dressing special mixture to cover salad

cheeses dairy products oil & vinegar a mixture to put on salad

specials unique meal shrimp cocktail a variety of shrimp

dressings mixtures put on salads be totally Chilean be exactly like Chileans

ready prepared be back return



1. Who is the waitress?

2. Can I get you something to drink?

3. What are they drinking?

4. What are the specials this evening?

5. What are the appetizers?

6. When will she take their orders?

7. Are you ready for me to take your order now?

8. What have they decided?

9. What will they have first?

10. What will they have next?

Module Nine

35


1. I (will / well) be serving you this evening.

2. Can I get (your / you) something to drink?

3. Let me (tell / tall) you about the specials.

4. I’ll be (black / back / book) in a (few / two) minutes.

5. Here (our / are) your drinks.

6. Are you ready for me to (took / take) your orders?

7. I (wool / would) like Ranch dressing.

8. (Cold / Could) I have vinegar and oil?


1. I’m Sara, and I will be

2. Can I get you

3. I would like

4. Let me tell you about

5. For appetizers, our specials are

6. I’ll be back in a few minutes to

7. How are your

8. Are you ready for

9. We have both decided we

10. So, could we have the


bill, drill, fill, grill, hill, kill, mill, nil pill, quill, still, till, trill, will

ban, can, fan, man, pan, ran, tan, van brink, drink, mink, pink, sink, wink

bake, brake, cake, fake, Jake, lake, make quake, rake, sake, take, wake

berry, carry, cherry, fiery, hairy, Jerry Larry, merry, Mary, prairie, tarry, wary

bare, bear, care, dare, fare, fair, hair, heir pair, rare, share, stare, swear, tear, wear

beer, cheer, dear, deer, fear, gear, hear here, mere, near, peer, queer, rear, shear

sheer, steer, tear, veer, we’re, year dinner, sinner, thinner, winner

diner, finer, liner, miner minor, shiner, signer, whiner

Module Nine

36

Bellhop Dialog

Bel lhop: Good morning,

folks, and welcome to the

Santiago Hilton. Are you staying

with us for a few days?

Guest : Yes, my wife and three children plan on being here

for the full week.

Bel lhop: Is this your first visit to Santiago?

Guest : My wife and I were in Santiago years ago and promised ourselves

we would return someday with our children and stay at the

Hilton. Where do we check in?

Bel lhop: I will load your luggage on this cart, and

we will go directly to the lobby, check

you in, and go on up to your rooms. I will

show you all of the facilities.

Guest : We understand that there are two pools,

along with the jacuzzi and sauna.

Bel lhop: Yes, those are all here, along with a workout room and tennis

courts. I’ll show you all of them.

Guest : I’ll need to know about the exchange rate here, and if I need to

purchase some pesos, or if they accept American money.

Bel lhop: No problem, you can exchange your American

money at the reception desk.

Bel lhop: These are your rooms. One for the children and the suite for you

folks. You will notice the iron, cable TV, wet bar, and the hotel

directory. Here is the temperature control for air conditioning

(or heat).

Guest : We don’t understand the tipping custom here.

How is that handled?

Module Ten

37

Bel lhop: You may handle the tipping as you see fit, but the restaurants all

include 15% on your food bill. It is customary to leave your room

attendant a small tip as you leave your room to check out. You

may request someone to help you with your luggage as you check

out also. May I show you the other hotel facilities as I promised?

Guest : Thank you for being so informative. Let’s see those facilities.

Please include the cafe and restaurant. We are hungry. Those

airline snacks are not the best.

Bel lhop: Yes, I know. Let’s go to the restaurant first, and then you can

decide what else you would like to see before lunch.

Guest : Great, let’s get going. We are excited to see

everything. Thanks again for your kind help.



Words Express ions

cart carr ier workout or exercise room special room to do training

stay remain staying with us living here

facilities building & service Chilean pesos money in Chile

suite room promised ourselves made the decision

sauna hot steamy room exchange rate money exchange-dollars to pesos

tip money go on up go to

wet bar place to drink 1st, 2nd, 3rd, 4th first, second, third, fourth

luggage suitcases airline snacks food on plane

bellhop helper in hotel not the best not very good


Module Ten

38

hotel room

key

hotel

luggage rack desk


1. How long are you staying with us?

2. How many children are there?

3. Where do we check in?

4. What will you show us?

5. Were are the pools and sauna?

6. Where can I exchange my money?

7. Do they accept American money?

8. What is available in the room?

9. What is the tipping custom?

10. What else would you like to see?


1. (Well come / Welcome) to the Santiago Hilton.

2. Are you staying (far / for) a few days?

3. Yes, (may / my) wife and three children will be here.

4. I will (to load / load) your luggage in this cart.

5. Tomorrow I (show / will show) you all of the facilities.

6. Everything is (here / hear).

7. You can (change / change is) your American money at the desk.

8. Here (are / is) the temperature control.

9. You may request (someone’s / someone) to help you with your luggage.

10. We are excited (for to see, to see) everything.

Module Ten

39


1. Are you staying with us for

2. Yes, we will be here for

3. Is this your

4. We promised ourselves that we would

5. Where do we

6. I will load your

7. We will go directly to

8. I will show you all of

9. I’ll need to know about

10. Your can exchange your

11. These are your

12. Here is the temperature

13. How is that

14. It is customary to

Study These Word Webs

Module Ten

40

load

stack

stuff

fill

pack

place

load

payload

shipmentburden

cargo

freight


TOURISM

11 Tourist Guide Job Interview

12 Tourist Guide Dialog

41

Tourist Guide Job Interview

Interv iewer : Good morning. My name is Marcos Perez.

Thank you for coming so soon. I see you are

interested in the opening in our agency as

a Tourist Guide. I have reviewed your

resume. Please tell me about yourself.

Appl icant: I have completed my studies from High School and ____.

Then, the past 24 months, I have worked in our country with


learned English, including reading and writing. I also have had

prior experience with Pentium computers, including an

intensive two-month course recently.

Interv iewer : Why do you have interest in tourism?

Appl icant: I like to be with people from all over the world. I also like

speaking English and learning new languages. I am very good

with people.




and telephone in both English and Spanish. The last two

years I have learned the value of time management and



Interv iewer : How would you feel working alongside English-speaking

tourists?

Appl icant: I have worked side by side for 24 months with many North


familiar with their customs and money exchange and I enjoy

their company very much.

Interv iewer : When could you be available for

initial training if we employ you?

Module Eleven

42




ranges, but I know Compañía de Turismo Internacional would

treat me fairly.


useful to our company. I have your phone number, and we

will be calling you shortly.

Appl icant: Thank you, Mr. Perez. I would like to work for your

company.



Words Express ions

interested drawn to at ease with comfortable with

descriptions reports working alongside working with

opening job available time management use of time

prior before familiar with know about

benefits support all over everywhere

salary wage, earnings good with people works well (with people)

agency company alongside with, by

briefly quickly side by side with, by

reviewed looked over their company being with them

completed finished initial training first instruction

value worth had access known about

tourism travel, adventure job descriptions duty requirements

skills talents, training salary ranges wages

operate work treat me fairly be fair

employ hire shortly soon

expect want to have

Study the Air Travel vocabulary, pp. 97-103 and Money vocabulary, pp. 154-56.

Module Eleven

43



2. What are you interested in?

3. Tell me about yourself.

4. Why do you have interest in tourism?

5. What people skills do you have?

6. What other skills do you have?

7. How would you feel working with English-speaking tourists?

8. When could you be available for initial training?

9. What would you expect in salary?

10. Would you like to work for our company?

Put A Slash ( / ) Between The Wordsand

Write The Complete Sentence

1. Good/morning./My/name/is/Marcos. Good morning. My name is Marcos.

2. Thankyouforcomingsosoon.

3. Ihavebrieflyreviewedyourresume.

4. Ihavecompletedmystudiesfromhighschool.

5. Iseeyouareinterestedintheopening.

6. Ialsohavehadpriorexperience.

7. Whydoyouhaveinterestintourism?

8. Whatotherskillsdoyouhave?

9. Iliketobewithpeoplefromallovertheworld.

10. Whencouldyoubeavailablefortraining?

Module Eleven

44


1. Thank you for coming so

2. I have briefly reviewed your

3. I have completed my

4. I have worked in

5. I have learned English, including

6. I have also had

7. I like to be with

8. I am very good with

9. What other skills do

10. I can operate the


Module Eleven

45

va lue

quality

caliber

worth

excellence

goodness

merit

stature

va lue

fare

worth

cost

expense

charge

rate

price

va lue

evaluate

set at

rank

assess

tax

estimate

appraise

va luehonor

admire

consider

cherish

adore

esteem

appreciate

prize

treasure

regard

Tourist Guide Dialog

Guide: Good morning. I am Rita Rodríguez. I will be your

guide today representing Azteca Travel. How may I

assist you?

Tour i s t : We are from London, and this is our first visit to México.

We would like to spend three

days in México City. Then, we would like

to continue on to Acapulco and Puerto

Vallarta.

Guide: We are pleased to have you visit our City. Do you know what you

would like to see here in México City, or would you like some

suggestions?

Tour i s t : We think we would like to see the museums for the first day.

Then, we would probably like to go see the ruins. On our third day,

maybe we could visit the city downtown and go shopping. What do

you think?

Guide: That sounds good. Here is a pamphlet with our

different tours. You can pick and choose.

Tour i s t : Okay, (looking at the pamphlet) we think we would like to start

today with tour #2 that will take us to Bellas Artes museum, the

Anthropological museum, and the Castillo de Chapultepec.

Guide: That is a very good tour. You will enjoy that one.

Tour i s t : On the second day, could we go to the ruins? Are they far from

here?

Guide: No, only about an hour out of the city, and

a special bus will take us out there on tour #5. Today and the

third day we will go in a smaller vehicle.

Tour i s t : Very well. On the third day tour #4 sounds good. We can go to see

the Zona Rosa, El Zócalo, and other downtown areas of interest

where we can shop.

Module Twelve

46

Guide: Perfect, it seems you did your homework before you came to visit

us. As you can see in your pamphlet, we will start today with tour

#2. Tomorrow will be #5, and the last one will be #4. Do you have

any other questions?

Tour i s t : What are the schedules? And, what are the costs?

Guide: Tours start at 9:30 A.M., except for the trip to the ruins. We

leave at 9:00 A.M. on that one. A van will pick you up 30 minutes

before each tour and bring you to this office. Each tour costs

$75, for a total of $450.

Tour i s t : Will there be a lunch break?

Guide: Yes, of course. We will have lunch every day at 12:30 as part of

the tour.

Tour i s t : Well, we are excited.

Here is our $450 guide fee.

Can we start now?

Guide: Thank you. Let’s go see the wonderful museums of México City.

English Tutor role plays the dialog with companion to give him/her the opportunity to


Words Express ions

suggestions ideas how long how much time

excursion tr ip lunch break time to eat lunch

included part of the package continue on proceed

arrive get there how far what distance

depart leave on time at the right time

assist help go shopping look for things to buy

representing for pick and choose make your choices

pamphlet brochure did your homework made plans

ruins pyramids

Module Twelve

47


1. How may I assist you?

2. Where are you from?

3. What would you like to do?

4. What would you like to see?

5. What tour would you like first?

6. Is that a good tour?

7. Are the ruins far from here? How far?

8. What will we do on the third day?

9. Do you have any other questions?

10. How much is the guide fee?



1. I/will/be/your/guide/today. I will be your guide today.

2. ThisisourfirstvisittoMexicoCity. __________________________________

3. Wewouldliketospendthreedayshere. __________________________________

4. Doyouknowwhatyouwouldliketosee? __________________________________

5. Hereisapamphletwithourdifferenttours. __________________________________

6. Itseemsyoudidyourhomeworkwell. __________________________________

7. Toursstartat9:30A.M.,exceptfortheruins. __________________________________

8. Avanwillpickyouupin30minutes. __________________________________

Module Twelve

48


1. We think we would like to

2. We are pleased to have you

3. You can pick and

4. This is our first

5. I will be your

6. We could go to the

7. A special bus will

8. Today and the third day we will

9. We can go to see the

10. Will there be a

11. We will have lunch every day at

12. Let’s go see the wonderful


Module Twelve

49

wonderfu l

excellent

great

impressivenoteworthy

glorious

marvelous

extraordinary

admirable

fantastic

p leased

happy

proud

ecstaticoverjoyed

content

honored

delighted

elated

glad


BANKING

13 Bank Teller Job Interview

14 Bank Teller Dialog

50

Bank Teller Job Interview

Interv iewer : Good morning. My name is Marcos Perez.


interested in the opening as a teller with

Banco Edwards. I have briefly reviewed

your resume. Please tell me about yourself.

Appl icant: I completed my studies at the Universidad de Santiago.

Over the past 24 months, I have worked in our

country with many foreign people, especially North

Americans. I have learned English, including reading

and writing. I also have good working skills with

Pentium computers and recently had an intensive

two-month computer course.

Interv iewer : Why do you have interest in Banco Edwards?

Appl icant: I have learned that Banco Edwards is a solid organization and

provides excellent opportunities for its employees.



and other software programs. I have learned to use the

Internet, FAX machines, and telephone in both English and

Spanish. The last two years I have learned the value of time

management and working with people worldwide. These

experiences have helped me develop good people skills.

Interv iewer : How do you feel about working alongside English speaking

people?

Appl icant: I have worked daily with North Americans from all over the

United States and Canada for almost two years. I am aware

of their customs and money exchange and feel comfortable

around them.

Module Thirteen

51






ranges, but I know that Banco Edwards would treat me fairly.




Appl icant: Thank you, Mr. Perez. I would really like to work for Banco

Edwards. I look forward to your call.



Words Express ions

resume personal information foreign people people from other countries

worldwide all over the world interest in l ike

research study job descriptions information on different jobs

teller cashier at bank from all over from everywhere

really definitely salary ranges lowest to highest yearly pay

shortly soon time management using time wisely

available accessible comfortable around them feel good with them

fair ly justly alongside with

access to knowledge of treat me fairly be fair with me

expect plan on in salary for pay

solid stable, sound had access looked at

provides makes available look forward anticipate

Also study and practice the Bank ing vocabulary, pp. 104-110, Budget and Accounting

vocabulary, pp. 111-119, and the Money Matte rs vocabulary, pp.154-156.

Module Thirteen

52


1. Where did you complete your studies?

2. Where have you worked recently?

3. What computer course work have you had?

4. Why do you have interest in Banco Edwards?


6. What experience have you had using English?


8. When will you call me?

9. How do you feel about working at Banco Edwards?

10. When can you begin working?



1. Good/morning./My/name/is/Marcos. Good Morning. My name is Marcos.

2. Icompletedmystudiesattheuniversity.

3. Iseeyouareinterestedinajobhere.

4. IhaveworkeddailywithNorthAmericans.

5. Iamawareoftheircustomsandmoney.

6. Yourskillscouldbeusefultoourcompany.

7. Wewillbecallingyoushortly.

8. Iwouldreallyliketoworkforyourcompany.

Module Thirteen

53


1. I see you are interested in


3. I completed my studies at

4. I also have good

5. I recently had a

6. I have learned that Banco Edwards is

7. I have learned to use the

8. I have learned the value of time

9. These experiences have helped me

10. When could you be

11. What would you expect in



Module Thirteen

54

i n te rest

curiosity

fascinationinvolvement

attraction

regard

inquisitiveness

concerni n te rest

field

gain

well beingspecialty

hobby

stake

claim

good

share

i n te rest

money earned by investing

money earned on a savings account

receiving money

money paid on a loanmoney paid to a bank

paying money

Bank Teller Dialog

Bank Teller: Good afternoon, how may I assist you?

Cl ient : My name is Bill Anderson. I would

like to deposit $300 in my

checking account, #1945-9. Here is

the completed deposit slip and the $300.

Bank Teller: Would you like to have some cash back after we make the

deposit?

Cl ient : Oh yes, I forgot that I need $50 out of that to buy some

stamps and lunch.

Bank Teller: How would you like the cash, in twenties,

tens and fives, or just one fifty?

Cl ient : I’d better have it in smaller bills as you suggested. Do I need

to sign the cash slip?

Bank Teller: Yes. I’m sorry, I don’t have any $20 bills at the moment.

Could you wait for a second?

Cl ient : Yes, I am not in a rush. Oh, I almost forgot, I need to transfer

$100. from my Money Market to the flexible Certificate of

Deposit or my CD. That account is #1945-09. I should have a

current balance of $510. Is that correct?

Bank Teller: Yes, here are the bills you asked for, including

one twenty. Please sign the cash slip right here. Thank you.

Now, let’s pull up account #1945-09 from your Money Market.

Okay, that transfer of $100 to your CD is complete. Your

balance is now $410. Anything else for you today?

Cl ient : I could use a new pen with your logo on it. We have some new

neighbors, and I would love to see them bank here!

Bank Teller: No problem, here is a brand new one. Thank you, and please

have a nice day!English tutor role plays the dialog with companion to give him/her the opportunity to


Module Fourteen

55

Words Express ions

bi l l s paper money cash back cash return

deposit slip paper record smaller bills paper money worth less

CD certificate of deposit wait for a second wait a very short time

balance what’s left not in a rush not in a hurry

transfer from one place to another let’s pull up let’s look at

brand kind savings account fund for saving money

tens 10’s checking account fund for writing checks

ten 10 twenty 20 thirty 30 forty 40 fifty 50sixty 60 seventy 70 eighty 80 ninety 90one hundred 100 two hundred 200 one thousand 1000 two thousand 2000

Also study and practice the Banking vocabulary, pp. 104-110, Budget and Accounting

vocabulary, pp. 111-119, and the Money Matters vocabulary, pp.154-56.


1. How may I assist you?

2. Do you have a deposit slip?

3. How much cash would you like back?

4. How would you like the cash?

5. Could you wait for a second?

6. What do you need to transfer?

7. What is my current balance?

8. Where do I sign?

9. Is the transfer complete?

10. Could you use a new pen?

Module Fourteen

56


1. I could (use / used) a new pen.

2. Would you like to (had / have) some cash back?

3. I need money (for to / to) buy some stamps.

4. I better (to have / have) it in smaller bills.

5. I (not / don’t) have any large bills.

6. I (need is / need to) transfer some money.

7. Please sign the (sleep / slip) here.

8. Let’s (poll / pull) up the account now.

9. I (wool / would) love to have a new pen.

10. Please (have / to have) a nice day.


1. I could use a new

2. Here are the bills you

3. Your balance is now

4. Yes, I am not in a

5. I should have a current

6. I’m sorry, I don’t have any

7. Could you wait for

8. How would you like the

9. Here is the completed

10. Would you like to have some


ash, bash, cash, clash, crash, dash, flash gash, hash, lash, mash, rash, splash, trash

gosh, Josh, posh, wash fact, pact, tact

back, crack, jack, Jack, lack, knack, pack rack, sack, slack, snack, tack, track, whack

yak, Zach clip, dip, flip, gyp, grip, hip, lip, nip, rip

ache, bake, cake, drake, fake, lake, make sip, tip, trip, whip, yip, zip

rake, sake, take, wake bust, crust, dust, gust, just, lust, must, rust

Module Fourteen

57


BUSINESS

15 Business Job Interview

16 Company Receptionist Job Interview

17 Company Receptionist Dialog

18 Administrative Assistant Dialog

19 Executive Secretary Job Interview

20 Executive Secretary Dialog

58

Business Job Interview

Interv iewer : Good morning, I am Mario Nuñez. Thank

you for coming to our office. I see you are

interested in the opening in our company as

a (salesperson). I briefly reviewed your

application. Please tell me about yourself.

Appl icant: Good morning. I have completed my secondary studies, and

I have learned English while working for 18 months

with North Americans. I can read and write English,

also.

Interv iewer : What do you know about our company?

Appl icant: I have been reading about your company and learned that

it’s the kind of organization I would like to work for.

Interv iewer : What other skills do you have that will add to your success?

Appl icant: I am very good with people. I am fast and know how to handle

telephone calls and the FAX machine. I have good computer

skills, and I work with Windows, Microsoft Word, and the

Internet.

Interv iewer : How do you like working with co-workers?

Appl icant: I like working with people. I have worked with other people

side by side for 18 months, learning from some and training

others. I work well under pressure, also.

Interv iewer : If we call you, when could you be available?



Appl icant: I haven’t had access to job descriptions or salary ranges, but

I know that your company will treat me fairly.

Module Fifteen

59

Interv iewer : Thank you very much for your interest in working with our

company. Someone should be contacting you very soon.

Appl icant: Thank you, Mr. Nuñez. I would like to work for your company.



Words Express ions

busy occupied under pressure with stress

away absent how to handle how to work with

unavailable no access on another line using another phone

1, 2, 3, 4, one, two, three, four in a conference in a meeting

5, 6, 7, 8 five, six, seven, eight secondary high school

9, 10 nine, ten out to lunch eating lunch

side by side next to

Also study and practice the Business vocabulary, pp. 120-34.


1. What skills do you have?

2. What do you know about our company?

3. What are you interested in?

4. How did you learn English?

5. How well do you work with others?

6. Describe your computer skills.

7. How well do you work under pressure?

8. When could you be available for work?

Module Fifteen

60

Circle the Correct Words

1. I (brief / briefly) reviewed you application.

2. I (sea / see) you are interested in our company.

3. Please (tell to / tell) me about yourself.

4. I have learned (very / much) English.

5. I can (red / read) and (right / write / rite) English.

6. I work (too well / very well) under pressure.

7. I (much / would) like to work for your company.

8. (Is / It is) a good company


1. I haven’t had access to

2. When could you

3. How do you like

4. I am very good with

5. I have good

6. What do you know about

7. I have been

8. Thank you for


Module Fifteen

61

o f f i ce

branch

facilityplace

building

division

department

unit

o f f i c e

function

standingstate

capacity

position

rank

post

Company Receptionist

Job Interview

Interv iewer : Good morning.

My name is Marcos Perez.

Thank you for coming so soon. I

see you are interested in the

opening with Cobre International. I have briefly reviewed your


Appl icant: I have completed my studies at Universidad de Las

Americas. Then, the past 18 months, I have worked in our

country with many foreign people, especially North

Americans. I have learned English, including reading and

writing. I also have good working skills with Pentium

computers, and I recently had an intensive two-month

computer course.

Interv iewer : Why do you have interest in Cobre International?

Appl icant: I have learned that Cobre International is a top company.



and Excel. I have learned to use the Internet, FAX machines

and telephone in both English and Spanish. The last year and

a half I have learned the value of time management and



Interv iewer : How do you feel about working alongside English-speaking

people?

Appl icant: I have worked with foreign buyers, customs, and other North

American companies. I am aware of their customs and

money exchange, and I enjoy their company very much.



Module Sixteen

62




ranges, but I know Cobre International would treat me fairly.


useful to our company. I have your phone number, and we will



proactice the content.

Words Express ions

opening job opportunity time management using time wisely

especially specifically initial training first training

worldwide all over the world money exchange from dollars to pesos

customs traditions salary ranges levels of pay

available ready treat me fairly be fair with me

reviewed looked over people skills working with people

resume vita sheet initial training first training

including involving had access had knowledge of

experiences involvement job descriptions work information

develop form be useful be helpful

alongside next to

buyers purchasers, customers

customs government office

customs ways

employ hire

expect want

salary pay

ranges from low to high

shortly soon

Also study and practice the Business vocabulary, pp. 120-134 and

Correspondence vocabulary, pp. 143-145.

Module Sixteen

63

Answer The Questions

1. Tell me about yourself.

2. Why do you have interest in Cobre International?


4. What have you done the last two years?


6. When could you be ready for initial training?

7. How do you feel about working with English-speaking people?

8. Have you worked with foreigners?



1. I/have/completed/my/studies. I have completed my studies.

2. Thepast18monthsIhaveworkedallover. __________________________________

3. Ihaveworkedwithmanyforeignpeople. __________________________________

4. IhavelearnedEnglish,includingreading. __________________________________

5. Thelast18monthsIhavelearnedmanagement.__________________________________

6. Theseexperienceshavehelpedmedevelop. __________________________________

7. Iamawareoftheircustomsandmoney. __________________________________

8. Whatwouldyouexpectinsalary? __________________________________

Module Sixteen

64


1. I have completed my studies at

2. My name is


4. I also have good

5. Why do you have

6. I have learned that

7. What other skills do




11. What would you expect

12. Your skills and interest could be


Module Sixteen

65

customs cultureways of

doing

things

habits

mores

traditions

alongsideadjacent to

close by nearby

bordering

next to

against

Receptionist Dialog

Recept ion ist : Good morning. Incite, LTD, Buenos

Aires office, Mary speaking. How may I help you?

Ca l l e r : Yes, I would like to speak to Jaime Viña, please.

Recept ion ist : May I ask who is calling, please?

Ca l l e r : My name is Andrew Larsen from London.

Recept ion ist : Just a moment, please. He is on another line, but will speak

with you in just a moment, unless there is someone else who

could help you?

Ca l l e r : No, I need to talk to him personally. (holding)

Recept ion ist : I am sorry; he got off the phone and went to see the

Department Head. Would you like to leave a message on his

answering machine?

Ca l l e r : Yes, please.

Recept ion ist : Thank you for your patience, Mr. Larsen. His direct phone

number is 111-25-367-850-2941 for future reference.

I’ll connect you to his line. Thank you.


practice the content

Words Express ions

busy occupied for the day all day

line phone line got off the phone finished talking on the phone

sorry feel bad who is calling who is on the phone

need have to on another line talking on another phone line

message information just a moment wait

patience waiting in just a moment in a minute

personally to him only someone else another person

(holding) (waiting) answering machine place to record messages

reference use connect you with put you in touch with



Module Seventeen

66


1. How may I help you?

2. May I ask who is calling, please?

3. Where is he?

4. Is there someone else who could help you?

5. Where did he go?

6. What is his direct phone number?

7. Will you connect me?

8. Would you like to leave a message?




2. Heisonanotherline,butwillspeakwithyou.

3. No,Ineedtotalktohimpersonally.

4. Istheresomeoneelsewhocouldhelpyou?

5. MayIaskwhoiscalling,please?

6. Hegotoffthephoneandwenttoseethe . . .

7. Wouldyouliketoleaveamessageforhim?

8. Thankyouforyourpatience,Mr.Larsen.

Module Seventeen

67


1. Thank you for your

2. I am sorry, he got off the

3. Would you like to

4. I need to talk to

5. My name is

6. Just a

7. He is on another

8. May I ask who

9. I would like to

10. Good


Module Seventeen

68

need

necessity

want

desire

use

urgency

shortcoming

demand

re fe rencesuggestion

mention

good word

notationcitation

recommendation

testimonial

passage

referral

Administrative Assistant Dialog

Ass i s tant : Good morning, Fabrizzi Steel,

Bogota, Colombia Branch.

Ca l l e r : Good morning,

may I speak to

Robert Dylan, please?

Ass i s tant : I’m afraid Mr. Dylan is in New York.

Ca l l e r : Could you tell me when he’ll be back?

Ass i s tant : He’ll be back next week. May I take a message,

or is there someone else you would like to speak with?

Ca l l e r : No, I need to speak directly to Mr. Dylan. Could you give him a

message to call me back as soon as possible?

Ass i s tant : Of course, may I have your name and number, please?

Ca l l e r : My name is George Stewart in Dallas, Texas, and my number is

011-521-678-4359.

Ass i s tant : 011-521-678-4359, thank you. May I leave a message

regarding your call?

Ca l l e r : Yes, it is about the contract with my company, General Motors.

Ass i s tant : I will leave that as part of the message.

Ca l l e r : Thank you.

Ass i s tant : You are welcome.



Module Eighteen

69

Words Express ions

unavailable not in out of the country not in the country

busy occupied temporarily away away for now

away not here connect you put you in touch with

directly personally be back return

regarding about leave a message give a note

possible can be done on the other line on the other phone

message information, note get a message to deliver a message to

number phone number in a conference in a meeting

regarding about an emergency? an urgency

contract agreement I’m afraid . . . It looks like . . .

call me back return my call

as soon as possible quickly

someone else another person

of course certainly, definitely




1. Where is Mr. Dylan?

2. When will he be back?

3. May I take a message?

4. Is there someone else you would like to speak with?

5. Could you give him a message.

6. May I have your name and number?

7. What is the message?


Module Eighteen

70

Put A Slash ( / ) Between The Words

andWrite The Complete Sentence


2. Iwillleavethataspartofthemessage.

3. Itisaboutthecontractwithmycompany.

4. MayIleaveamessageregardingyourcall?

5. Ofcourse,mayIhaveyournameandnumber?

6. Couldyoutellmewhenhe’llbeback?

7. I’mafraidMr.DylanisinNewYork.

8. Callmebackassoonaspossible.


1. Good morning, may I

2. Could you tell me

3. I’m afraid Mr. Dylan is

4. He’ll be back

5. Is there someone else you

6. May I take a

7. I need to speak directly to

8. May I have your


Module Eighteen

71

messagemeaning

note

intent

understanding

sense

significance

regard ing

as to

concerning

re

about

respecting

with respect to

Executive Secretary Job Interview

Interv iewer : Come in, Miss Alvarez, and have a

seat. I am Miguel Mendoza of IBM. I briefly

reviewed your application. How did you hear

about this position?

Applicant: I heard about this job

from my friend Alma who works

with your Customer Service.

Interv iewer : Alma is a very good worker. Tell me a little

about yourself. What skills do you have

that qualify you for this position?

Appl icant: Over the past 18 months, I have worked in our country with


learned English, including reading and writing. I also have

good working skills with Pentium computers and recently had

an intensive two-month computer course. I know how to use

computers, telephone, and FAX machines. I am very good at

taking notes, and I am also bilingual. This might be useful to

your company.

Interv iewer : I think it is very important to know English. We get a lot of

calls from international sister companies, and this skill is a

plus. How are your computer skills?


and Excel. I have also learned to use the Internet.

Interv iewer : How are your people skills?

Appl icant: I am very good with people. I have worked for 18 months

with various co-workers from the United States and Canada.

I have learned North American customs and money

exchange. I have also learned the value of time management.

Module Nineteen

72

Interv iewer : Very well. If hired, when do you think you could start?

Appl icant: When needed.



ranges, but I know that IBM would treat me fairly.

Interv iewer : Okay, someone should be contacting you soon. Thank you for

coming.

Appl icant: Thank you, I would like to work for IBM. I will be looking

forward for your call.



Words Express ions

position job, vacancy qualify you for make you able to

hired employed money exchange dollars to pesos

course class might be may be

bilingual speak two languages sister companies related companies

I B M International Business Machines taking notes writing information

application form filled out for a job a plus very helpful

operate use when needed whenever I’m needed

reviewed looked over hear about learn of

ski l ls abilities, training am good at do well at

useful helpful We get We receive

various numerous had access to had knowledge about

contacting getting in touch with looking forward to expecting



Module Nineteen

73


1. How did you hear about this position?

2. Who is Alma?

3. Tell me a little bit about yourself.

4. What skills do you have that qualify you for this position?

5. How did you learn English?

6. How are your computer skills?

7. How are your people skills?

8. When do you think you could start?




2. Howdidyouhearaboutthisposition?

3. Tellmealittleaboutyourself.

4. IheardaboutitfrommyfriendAlma.

5. Ihaveworkedwithmanyforeignpeople.

6. IthinkitisveryimportanttoknowEnglish.

7. Wegetalotofcallsfromsistercompanies.

8. Iamverygoodattakingnotes,andambilingual.

Module Nineteen

74


1. I heard about this job from

2. I briefly reviewed your

3. Tell me a little bit about

4. What skills do you have that

5. Alma is a very good

6. I have learned English, including

7. I know how to use

8. This might be useful to your

9. I think it is very important to

10. We get a lot of

11. I have also learned the value of

12. If hired, when do you think


Module Nineteen

75

rev iewinquire

survey

exam

study

search

assess

intens ive

aggressivehard sell

pushy

persuasive

compelling

forceful

high pressure

Executive Secretary Dialog

Di rector : Good morning, Gloria. How are

you today?

Sec reta ry : Fine, thank you, Mr. Brown. How

are you this morning?

D i rector : Not very well, will you please bring me a glass of

water. I need to take some medicine for my

headache.

Sec re ta ry : Yes, sir. I am sorry that you are not feeling well, especially

when you have a very important meeting with Mr. Thomas and

Mr. Percy from Kerry Products at 10:00 AM.

D i rector : That’s right. Is everything ready for the meeting, or is there

anything else that I need to do?

Sec reta ry : Well, everything is ready for the meeting, but you need to sign

these papers and return some calls before you leave.

D i rector : Okay, I will take care of those calls, but what are my

scheduled plans for today, and where is the meeting taking

place?

Sec reta ry : You will meet with Mr. Thomas and Mr. Percy at 10:00 AM at

Las Condes golf course, and you will also have lunch with them.

I made reservations at the golf course cafe for noon.

D i rector : Thank you, Gloria. Please FAX these papers to Mr. Thomas.

They are very important, and I need him to look at them

before we meet.

Sec re ta ry : Yes, sir. You still have one and a half hours before your

meeting. Here are some calls you need to return before you

leave.

Module Twenty

76

Di rector : Please reschedule all other appointments today for next week,

and call my wife to let her know that I will be late for dinner. If

there is an emergency, I will have my cell phone on, just in

case.

Sec re ta ry : Very well, sir. I will take care of that. Enjoy your day at the

golf course.



Words Express ions

reservations bookings FAX these papers send these papers

appointments meetings just in case only if

headache pain in the head taking place happening

conference meeting take care of do

just only anything else other things

sign place a signature scheduled plans things to do

reschedule schedule again golf course place to play golf

anything something

medicine drug, prescription

lunch noon meal

FAX electronic copy

wife spouse

emergency crisis


Coresspondence vocabulary, pp. 143-145.

Module Twenty

77


1. How are you today?

2. Fine, how are you this morning?

3. Will you please bring me a glass of water?

4. What do you need to take?

5. Who is the meeting with this morning?

6. Is everything ready for the meeting?

7. Is there anything else that I need to do?

8. What are my scheduled plans for today?




2. Notverywell,willyoupleasebringmewater?

3. Iamsorrythatyouarenotfeelingwell.

4. Iseverythingreadyforthemeeting?

5. Youneedtosignthesepapersandreturncalls.

6. Whataremyscheduledplansfortoday?

7. Iwillhavemycellphoneonjustincase.

8. Pleaserescheduleallotherappointmentstoday.

Module Twenty

78


1. Will you please bring me a

2. How are you this

3. I need to take some

4. I am sorry that you

5. Is everything ready for

6. You need to sign these

7. I will take care of those

8. Where is the meeting taking

9. I made reservations at the

10. I need him to look at

11. You still have one and a half hours before

12. Please reschedule all other


Module Twenty

79

scheduleengage

arrange

program

book

reserve

organize

scheduleregister

itinerary

agenda

plan

list

roster


IMPORT / EXPORT

21 Import / Export Job Interview

22 Import / Export Dialog

80

Import / Export Job Interview

Interviewer: Good morning. My name is Marcos Perez.


interested in the opening as an Import/Export

Agent for Productos Agricultores

Internacionales. I have briefly reviewed your


Appl icant: I have completed my studies at the university. Then, the

past 24 months, I have worked in our country with many

foreign people, especially North Americans. I have learned

English, including reading and writing. I also have good working

skills with Pentium computers and recently completed an

intensive two-month computer course.

Interv iewer : Why do you have interest in Productos Agricultores

Internacionales?

Appl icant: I have learned that Productos Agricultores Internacionales is

a growing company with lots of opportunity.




and telephone in both English and Spanish. The last two years

I have learned the value of time management and working

with people worldwide. These experiences have helped me

develop good people skills.

Interv iewer : How do you feel about working with English-speaking people?

Appl icant: I have worked daily for almost two years with North


familiar with their customs, money exchange, and consumer

interests, and I am very comfortable working with them.

Interv iewer : When could you be available for initial training if we employ

you?

Module Twenty-One

81




ranges, but I know that your company would treat me fairly.




Appl icant: Thank you, Mr. Perez. I would

really like to work for your

company.



Words Express ions

shippers importers & exporters time management use of time

especially specifically money exchange dollars to pesos

ski l ls talents comfortable working with feel good

worldwide all over the world initial training first training

customs traditions salary ranges levels of pay

available to look at treat me fairly be good to me

opportunity chance

Also study and practice the Bank ing, pp. 104-110, Bus iness, pp. 120-134,

Insurance, pp. 151-53, Money Matters, pp. 154-56, and Sales and Selling, pp.

161-165 vocabularies.

Module Twenty-One

82

Buyer working by

phone


1. Where did you complete your studies?

2. Where have you worked the past two years?

3. Why do you have interest in our company?


5. How do you feel about working with English-speaking people?

6. When could you be available for initial training?


8. When can we call you?

Put A Slash ( / ) Between The Words

andWrite The Complete Sentence


2. Ihaveheardthatitisagrowingcompany.

3. Howdoyoufeelaboutworkinghere?

4. Ihaveworkeddailyforalmosttwoyears.

5. Iamfamiliarwiththeircustoms.

6. Whencouldyoubeavailablefortraining?

7. Ihaven’thadaccesstoyourjobdescriptions.

8. Ihaveyourphonenumberandwillcallyou.

Module Twenty-One

83


1. Your skills and interests could be

2. I would really like to work for


4. I have worked daily for almost


6. I am very comfortable



9. Why do you have

10. I have completed my studies at

11. I also have good



Module Twenty-One

84

courseconduct

direction

tactic

path

procedure

strategy

courseinstruction

study

program

subject

plan

discipline

coa r se

rough large

unpolished

crude

unrefined

harsh

Import / Export Dialog

Import Representative: Good morning,

Mr. Smith, this is Maria Solís from

Solís Imports.

Export Representat ive: Good morning,

Miss Solís, I have been waiting for your

call. Are you ready to place the order?

Import Rep: Yes, sir. I have here in my hand the

sheet with the articles and the

wholesale prices. First, I would

like to start by ordering three

boxes of item #579806, six boxes

of item #987850, and six boxes of item #4359867.

Export Rep: Excuse me, Miss Solís, at the moment we are out of item

#4359867. Would you like me to give you a call as soon as

we get them in? We should receive them next week.

Import Rep: Very well, this is one of the products that sells the most. It

looks like I need to double the order if it sells that well. So, it

will be twelve boxes of item #4359867 for next week’s

order.

Export Rep: So, you want me to place the order for next week as well?

Import Rep: Yes, please. This way you don’t have to call me back, and

everything will be taken care of today. Please send me your

new catalog along with the items, so that I can check out

your new products and see if I am interested in any of them.

Export Rep: Certainly. We are doing that now as part of our new business,

and we will be sending you some samples.

Module Twenty-Two

85

Import Rep: That’s excellent. Now to continue with the order, I will also

need eight boxes of item #798643, four boxes of item

#589978, 12 boxes of item #7654321, and that will be all

for this order.

Export Rep: Very well, Miss Solís. The total cost for the order will be

$5,876.30, including tax, plus shipping and handling. So, the

grand total will be $6,326.30. Should we charge this as

usual?

Import Rep: Yes, you have all my information, and there will be no

problem. Just make sure you FAX me a copy of the bill.

Export Rep: Thank you very much for your business. It is always a

pleasure to work with Solís Imports.

Import Rep: Thank you. Have a nice day!



Words Express ions

sheet paper place the order ask for some items

articles items to be sold wholesale prices lower prices

order request to buy out of none left

products items produced give you a call call you by phone

catalog book with items for sale sells the most biggest seller

continue go on, go ahead double the order two times the order

samples examples of products as well also

tax extra fee call me back call me again

b i l l invoice taken care of be done

business commercial trade shipping and handling cost for preparing and sending

sheet paper as soon as when

wholesale lower price very well okay

boxes carton, container check out look over

charge b i l l grand total all costs included

as usual like always

Also study and practice the Bank ing, pp. 104-10, Bus iness, pp. 120-34, Insurance, pp. 151-53, Money , pp. 154-56, and Sales and Selling, pp. 161-165 vocabularies.

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1. Are you ready to place an order?

2. How would you like to start?

3. Would you like me to give you a call as soon as we get them in?

4. How many boxes of them do you want?

5. Do you also want me to place the order for next week?

6. What is the total cost for the order?

7. Should we charge this as usual?

8. How much is the grand total?




2. Ihavebeenwaitingforyourcall.

3. Areyoureadytoplacetheorder?

4. Ihavehereinmyhandthesheetwithprices.

5. Wouldyoulikemetogiveyouacall?

6. Thisisoneoftheproductsthatsellsthemost.

7. Thiswayyoudon’thavetocallmeback.

8. Wearedoingthatnowaspartofourbusiness.

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1. I have been waiting for

2. Are you ready to

3. I have here in my hand the

4. At the moment we are out of

5. This is one of the products that

6. We should receive them

7. This way you don’t have to

8. Please send me your new

9. We will be sending you some

10. The total cost for the order will be

11. Yes, you have all my

12. Thank you very much for


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bi l lcharge

receipt

note

voucher

tab

invoice

conta iner

bag

box

crate

carton

sack

chest

jug

glass

cup

bowl

Business

Vocabulary©2003 Glen W. Probst

Study and practice the modules and vocabulary

for the career that most interests you.

1 Advertising 7 Correspondence

2 Air Travel 8 Employment

3 Banking 9 Insurance

4 Budget and Accounting 10 Money Matters

5 Business 11 Presentations

6 Resumé 12 Sales and Selling

89

Advertising Vocabulary

Blue-light Special

“Hello, K-Mart shoppers! Please look at our blue-light special now being offered in the Sportswear section.” This type of audio, in-store advertisement is familiar to any K-Mart shopper. It’s probably effective because the target audience is already in the store.

Of the many types of advertisement, I respond most readily to the Classified Ads in my local newspaper or other online version. Why? Because I am the one who chooses to look for an item I need, and everything is organized by topic. TV commercials and other unsolicited ads do not affect me much. The advertiser’s hope, of course, is that consumers will buy products. Advertisers spend lots of money to carry out an effective advertising campaign.

To be successful in advertising a company must expose its product to the right people (target audience) at the right time and with the right message through the right medium. For instance, advertising a product on the radio would never reach those who seldom listen to the radio. Also, advertising a warm coat in the middle of the hot summer would not be productive. Sometimes the TV message is so obscure that one wonders what the company is really trying to sell. Others are very clear and precise. I like ads that entertain while getting their message across. On the other hand, some commercials and ads are downright offensive and crude.

ad An abbreviation (short form) for the word advertisement• Hello, I would like to place an ad in your newspaper. -Where did you place the ad? I put it in the classifieds.

address The place and directions to where you live• The address is 1409 Maple Drive, Bozeman, Montana 12345.-Do you know the address? Yes, it 123 University Avenue in Provo, Utah.

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adoptions section The section of the classifieds where one can find a child to adopt• The adoption section this week has a lot of listings in it.-Did you search the adoptions ads? Yes, I looked through them all.

advert isement An item, product, or service announced in a newspaper, magazine, on TV, or other place• A well-placed advertisement can be successful.-Did you properly place the advertisement? Yes, I put it in the very front section.

announcement information, statement• The company will make a public announcement next week.-What will be announced? We will announce the merger with ABC Company.

appear show up, be included• The advertisement will appear in Saturday’s edition of the newspaper.-When did the advertisement appear? It appeared yesterday.

auction a place where you can bid on items for purchase• John bid $50 dollars for an item on the eBay Auction. -Was the auction any good? Yes, I bought several items at a good price.

benef it reasons for using a product, program, or service• Greater ease of use is one benefit of this product.-What is the benefit of your product? It’s an easy product to sell.

b i l l b o a r d outside advertisement usually on a sign next to a road• There are many billboard advertisements along the freeway.-Did you read that billboard back there? No, I didn’t have time.

b i l l a statement or invoice• We received the bill for the book shipment. -When did the bill come? It came yesterday.

b i l l e d charged• The cost of the ad was billed to the company.-Have they billed us yet? No, but we should receive it soon.

business section the place in the newspaper where ads about business are located• To find a business look in the business section of the newspaper.-Did you search the business section? No, not yet.

category a listing, type, topic• The classified ads contain many categories of things.-In which category did you place the ad? In transportation.

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charge amount of cost, buying on credit• How much do they charge to place an ad?• I want to charge it to my credit card.-What is the charge for this? It’s $10 dollars.

c i r cu l a t i on distribution of newspapers or magazines • Some magazines have a circulation of over 100,000. -What’s the total circulation of your magazine? I’m not sure.

classified ads advertisements listed alphabetically in a magazine or newspaper(classifieds) • I always watch the classified ads for things I want to buy.

-Have you used the classified ads yet? Yes, I use them all the time.

classified ad a form provided to help you build or create your own ad either onlineb u i l d e r or on a piece of paper

• Using the ad builder was easy for me.-How did you get it there? I used the ad builder.

commerc ia l advertisement on radio, TV, video, or movie• Some commercials on TV are interesting. Others are boring.-Did you see their commercial? Yes, it was not effective.

complete finish, total, all• We must complete this project.• We sold the complete set of furniture.-When will you complete the project? In two weeks.

consumers people who buy products• Every person is a potential consumer.-Some consumers are not wise in their purchases. That’s right.

contact name, phone number and any information the reader needs in order to getIn fo rmat ion in touch with the owner of items in an ad

• Some ads do not give enough contact information.-What did you do with the contact information? I filed it.

coupon a printed form or ticket with an advertisement that gives a discount or(redeem a coupon) rebate

• Some ads contain coupons worth money.-Do people really use coupons? Yes, they really do use them.

crude offensive, not in good taste• The advertised message was displayed in a crude manner.What was the commercial like? I thought it was crude.

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d i recto ry a master list with all subjects• Look in the directory section for Lawn & Garden.-Where’s the directory? It’s over there on the table.

eye catcher something that attracts your attention or catches your eye (eye catcher)(attention getter) • The company used blinking lights as an eye catcher.

-What do they use as an eye catcher? They use a flashing blue light.

expose make available or visible• The company exposed its product to many people last week.-How do they expect to expose it to potential consumers? I’m not sure.

farm section place where farm equipment is listed for sale• John found a tractor for sale in the farm section.-Where’s the farm section. It’s in the classifieds at the back.

features the main benefits of a product, item, or service• The features of the company’s products are better than their competitors.-What features should we emphasize? Durability and low cost.

heading the first thing you see in an advertisement• The heading is one of the most important parts of an ad.-The heading really stands out! Yes, it’s a good eye catcher.

help-wanted the place where you can look for a job or worksection • The help-wanted section is usually large.

-Where can I find a job. Look in the help-wanted section.

home-finder the place where you look for a home to buysection • The home-finder section contains hundreds of homes for sale.

-I’m looking for a new home. Check the home-finder section.

i ns t ruct ions directions, guidelines, rules• Follow the instructions to do things right.-Where are the instructions? There in with the other contents.

legal-notices the place where you look for announcements and public informationsection • The legal-notices section contains important information.

-Where do I check for that? Look in the legal-notices section.

locat ion place• The location of an ad is important.-What three things are important in selling a home? Location, location, location!

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lost & found the place where you look for things that have been lost or foundsection • If you lose something, you can check the lost & found for it.

-How did you find your purse? It was in the lost and found.

medium way of communicating––TV, radio, magazine, newspaper, etc.(media) • TV is the medium that provides the most coverage.

-Which medium does the company use most? Television.

merchandise the place where you look for merchandise to buysection • The merchandise section carries a variety of items.

-Where should I check for a vacuum? Look in the merchandise section.

obscure concealed, unknown, difficult to understand• The message was very obscure.-Why was it obscure? Who knows?

o rde r a request or invoice to buy something• John placed an order for an ad in the merchandise section.-Where’s the order? It’s right here.

organizat ion a company or group, how things are put together• Sears is a large organization.• The organization of the classifieds helps one to find things easily.-Which organization promotes this idea? The Cancer Society.

pay give money for something you buy• John had to pay in advance for his ad.-How much pay did you get? Fifty dollars.

personal ad an advertisement about personal information• Personal ads can be used to wish a friend happy birthday.-Did you place a personal ad? No, I did not.

pets animals around the home (dogs, cats)• You can buy pets in the classified ads.-How many pets do you have? Two––a dog and a cat.

place an ad online put an ad on a web page • For wider coverage you can place an ad online. -When did you place an ad online? Last week.

poster large piece of paper, a sign or banner with information on it• The poster advertisement is very effective.-Do you have any poster paper? Yes, in the art section.

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prime time hours on TV when most people are watching––evening and night• Prime time ads on TV cost much more.-Is prime-time advertising expensive? Yes, very expensive.

p r i n ted written in block letters (not cursive)• You must have the information printed. -Where is the newspaper printed? At the press.

promote to push or advertise the sales of a product • You can promote your product by advertising it on TV. -Why don’t you promote this product more? I don’t know how to.

p u b l i s h make available to people• The newspaper will publish the election results.-Who will publish this? The local newspaper will.

rates the amounts charged for placing an ad• The rates vary with the length of the ad and days it will run.-Are the rates high or low? They’re medium.

real estate the place where you look for property to buysection • The real estate section has many listings for property to buy.

-Where can I find a home? Look in the real-estate section.

recreation the place where you look for opportunities and items related to havingsection fun

• The recreation section carries many listings for different things.-I want to go on a vacation. Check the recreation section.

rentals section the place where you look for homes and other items for rent• The rentals section is large.-I need to rent some tools. Check the rentals section.

r equ i r ed something that is needed• A phone number is required as part of the want ad.-Is a phone number required? Yes it is.

section a part of the classified ads• There is a section for each category of ad.-In what section did you find that? I found it in the farm section.

service section the place where you look for services to buy• The service section contains listings of many kinds.-Where can I find a plumber? Check the service section.

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spec ia l s deals, bargains, buys, discounts, priced low• Take advantage of one of our specials this week.-What is on special this week? Watermelons.

target audience the people you are trying to sell your product to• The target is well defined.-What is the main target audience for this product? Teenagers.

text the written (words) part of an ad• The text of the ad gives information about what is being advertised.-Who wrote the text for this advertisement? The boss did.

time slot specific time when a commercial is shown• The best time slot is during prime time.-Can I get this ad placed in a morning time slot? Yes, you can.

transportation The part that includes cars, trucks, and other vehiclessection • John bought a used car that was listed in the transportation section.

-I’m looking for a used car. Check the transportation section.

unso l ic i ted not asked for• Most ads are unsolicited by the potential consumer.-How many unsolicited ads came in the mail? About a dozen.

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Air Travel

Flight 1709 Now Departing

Always confirm your flight reservation or you might not be departing with your intended flight when it departs. With so many people traveling by commercial airlines and the airlines’ practice of overbooking, you could be dropped from the roster of passengers. And flying standby is not the best way to go.

There are so many things to keep in mind when flying. Here is my basic list:Buy your ticket well in advance.Be sure to confirm your ticket or reservation a day before leaving.Arrive at the airport at least an hour or more before departure.Watch for update information on the display monitors.Make sure you have identification tags on your luggage.Check your luggage at the ticket counter.Get your boarding pass at the ticket counter, if possible.Make sure your carry-on items will fit in the overhead bins.Don’t take more than two carry-on pieces––a small suitcase and other hand bag or laptop.Have your ticket and identification items readily available.When you get off the plane, go directly to baggage claim and pick up your luggage.Confirm your return flight before leaving the airport.

a i r p o r t place where airplanes take off and land• The international airport has a lot of traffic.-Can you tell me how to get to the airport? Yes, follow 215, take the second exit, and follow the signs.

a i s l e area where you walk between the seats in a plane• Some passengers have window seats and some have aisle seats.-I had a difficult time getting down the aisle. Yes, it’s crowded.

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a r r i v a l ( s ) the time(s) when planes or flights arrive at the airport•The flight arrivals are posted on the monitors.-What is the arrival time of Flight 1709? It’s due in at 11:05.

baggage claim place where you pick up you luggage after arriving at the airport• Baggage claim is very crowded after a flight arrival.-How come one gets luggage at the baggage claim? Who Knows!

board to get on an airplane for your flight• When it’s time to board the plane, I’ll be ready.-When do you board the plane? In fifteen minutes.

boarding pass a ticket that shows you have checked in and are cleared to board the airplane • My boarding pass lists me in group three.-Where is your boarding pass? It’s in my pocket.

buckle your seat belt fasten the strap that holds you in your seat(buckle up) • You must buckle your seat belt when the seat belt light is on.

-Did you buckle your seat belt? No, I can’t find it.

business class a special section of the plane for business people only• Flying business class is more expensive but more comfortable.-Have you flown business class before? Yes, it’s very nice.

cancel lat ion deciding not to do something• Flight cancellations are posted ahead of time.-Has there been a cancellation? Yes, do you want the space?

cargo items or the load a plane carries • Cargo planes carry machinery and other loads.-Where does the cargo go? It goes in the bottom of the plane.

carry on items luggage or items you carry on the plane with you• Two carry-on items only are allowed nowadays.Do you have any carry-on luggage. Yes, one piece.

check in reporting at the ticket counter for a flight, getting your ticket, passport, and luggage reviewed and approved• Check-in time is one hour before the flight leaves.-Have you been through check in yet? No, I need to do it now.

checked baggage luggage and items that have been cleared to put on the plane• The checked baggage is placed on the conveyor belt for loading.-How many pieces of checked baggage do you have? Three.

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concourse an open space where people walk to the waiting area for their flight• The flight leaves from Concourse B, gate 13. -Let’s go to the concourse. Okay.

conf i rmat ion calling the airline or ticket agent and making sure your ticket and(confirm) flight are correct and valid

• You receive confirmation of your flight from the agency.-Do you have the confirmation number? Yes, it’s 55532.

connecting flight a flight you have to take on a different airline, transferring flights• All passengers with connecting flights must hurry.-Are you waiting for a connecting flight? Yes.

curbside check in giving your luggage to the assistant at the curb when you get out of your car instead of going to the ticket counter to check in• Curbside check in is faster that going to the ticket counter.-Let’s use curbside check in. That’s a good idea.

customer a person who buys a ticket to fly on a plane• The customer is always right.-Next customer, please. May I help you? Yes, I’d like to . . . .

customs a government office where your papers are checked and taxes are paid when you enter or leave a country• When you travel to a foreign country, you have to pass through customs.-Did you make it through customs without a search? No, they searched all my luggage.

depa r tu re (s ) the time(s) when planes or flights leave the airport(departing) • The flight departures are posted on the monitors.

-How many departures are there a day? Hundreds!

display monitors a TV monitor in the airport that shows you the times and destinations of arriving and departing flights• The display monitors are located in the main concourse.-Have you checked the departures display monitor? No, where is i t?

domestic of one’s own country, not foreign or international• All domestic flights are canceled. -Where are the domestic flights located? Down the hall to the left.

duty free you don’t have to pay taxes on items that are duty free• Many people bring in duty-free items from abroad.-Did you bring any duty-free items? Yes, several.

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excess baggage too many pieces of luggage or your luggage exceeds the weight limit• If you have excess baggage, it will cost extra money.-How much extra did your excess baggage cost. Twenty dollars!

f a r e the price of a ticket• The fare for a ticket from New York to Spain is expensive.-What is the fare to Salt Lake City? It’s $500 dollars.

f l i g h t a plane that is scheduled to leave at a certain time• We took Flight 820 from Salt Lake City to Denver at 1:00 PM.-How was the flight? It was smooth.

gate the area where your flight arrives or leaves the airport• The flight departed from gate B-13.-Let’s go check in at the gate. Yeah, we can get our boarding pass.

hand carry-on purse, briefcase, or other small package that you can take on board the plane with you• You are allowed two hand carry-on pieces of luggage.-Do you have any hand carry-on bags? Yes, these here.

ident i f icat ion passport, visa, driver’s license, something that shows who you are• You must show proper identification before boarding.-Do you have your identification with you? Yes, here it is.

immigration officer a person who checks your passport papers• The immigration officer was very thorough. -You must check with the immigration officer. Okay, thank you.

in-f l ight services things you receive while you are flying• Meals are provided as part of the in-flight services. -What are the in-flight services for this flight? A snack and meal.

intended planned• My intended flight is number 1709.-What is your intended destination? Santiago, Chile.

intermediate stops stops the plane makes between your departure city and your destination city• The plane will make an intermediate stop in Phoenix.-How many intermediate stops are there? Two.

jet lag your body systems are disrupted after a long flight• I got jet lag traveling from the USA to Japan.-Do you suffer from jet lag? Not usually.

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nonstop no stops in between cities, you fly directly to your destination• The flight from Seattle to Salt Lake City is nonstop.-I prefer nonstop flights. So do I.

no smoking you are not allowed to smoke or use cigarettes in flight• The no-smoking sign is always turned on.-There is no smoking on the flight. That’s great.

overbooking practice of selling more tickets than there are seats on the plane• Many airlines do overbooking of their flights.-Why do airlines do overbooking? To make sure flights are full.

overn ight going to a place and staying there at least one night• Many flights require that you stay overnight in order to get a good rate.-Did you stay overnight on your last flight? Yes, I did.

package bundle, parcel, bag• The passenger carried a package on board with him.What should I do with this package? Put it in the overhead bin.

packing tips ideas and suggestions to help you pack your bags better• I received some good packing tips from the agent.-Here’s a list of packing tips. Thank you.

personne l people who work for the airlines or any company• The personnel at American Airlines are very courteous.-Do you know any of the airline personnel. No, I don’t.

physical search checking your body for illegal or hidden objects.(body search) • All customers are subject to a search at the security checkpoint.

-Was the physical search uncomfortable? No, not much.

po l i c i e s guidelines and rules (rules and regulations) • The airlines have strict policies about behavior on board.

-There are policies covering the transport of certain items. Yes, I am aware of that.

preboard ing what you do to get ready to get on board the plane• The preboarding process is not complicated.-We have to wait for preboarding. Yes, you’re right.

reduct ion less, lowering the price• There was a reduction in the cost of the flight.-Has there been a reduction in flight time? Yes, from two hours to an hour and a half.

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re fund getting money returned for something you bought• I got a refund on my ticket.-Where do I go for a refund? Go directly to the service desk.

reservat ions calling ahead and making arrangements to purchase a ticket• One must make reservations early in order to get a good seat.-Did you make reservations in time? No, I was too late.

return flight the flight coming back from your destination or trip• The return flight from Chile took 10 hours.-When does the return flight leave? It leaves at midnight!

r u n w a y the area or place where airplanes take off and land• Our plane took off from runway 12.-Did you see the plane come in on the runway? Yes, it just arrived.

security checkpoint area where you have to be checked before proceeding further• We were delayed at the the security checkpoint.-Any problems at the security checkpoint? No, none.

sh ipment a load, cargo, or goods to be transported• The first shipment of books will go out next week.-When did the shipment come in? Last week.

standby waiting at the gate to see if there is room for you on the flight• John was a standby passenger who got lucky and found a space on the flight.-We can always fly standby. Yeah, but that’s a hassle.

status position, class, situation• John was on standby status.-Could you tell me the status of flight 13? Yes, it’s delayed.

stopover you stay overnight somewhere en route on your flight or trip • We had a stopover in Hawaii on our way to Japan.-How was your stopover in the islands? It was great!

susp ic ious when something is not right or of concern or questionable• The flight attendant was suspicious of a package on the plane.-Did you see anything suspicious? Yes, one passenger was acting very suspicious.

t icket your permission to fly• Your ticket allows you to take a flight.-Where’s your ticket? Here it is.

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ticket counter the place where you buy your ticket• Many people were lined up at the ticket counter.-Where’s the ticket counter for American Airlines? It’s just ahead.

t icket ing a desk or counter in the airport where you buy your ticket• Ticketing requirements are enforced in every case. -Sometimes the ticketing process is a hassle. You’re right.

ticketless travel you buy your ticket online and travel without an actual ticket in(e-ticket) your hand

• I bought my ticket through the web site using ticketless travel.-Tickletless travel is better. I don’t think so.

t r a f f i c the movement of people, vehicles and carriers at the airport• On holidays there is a lot of traffic at the airport.-The traffic just gets heavier and heavier. That’s for sure!

trave l going from one place to another• I will travel from Salt Lake City to Los Angeles tomorrow.• My travel plans are all set.-Where did you travel last week? I went to Mexico.

update a change in information

• The latest update shows that the flight is on time.-Can you give me an update on the flight? Yes, we’ll arrive a little late.

waiting area place where you wait for your flight• There are many people in the waiting area for Flight #203-Let’s go to the waiting area and sit down. That’s a good idea.

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Banking

Do You Have A Bank Account?

A bank or credit union is a good place to keep your money. However, some people do not trust them and keep their money in their home. Keeping money in your home can be a dangerous practice. You could lose it easily, and, at home, your money will not draw interest. I have used a credit union for many years. Unlike banks, credit unions belong to the members of the union, and they seem easier to deal with.

Banks make money by borrowing money at a lower rate and lending it out to its customers at a higher rate. People borrow money for many reasons, including home loans, car loans, and even to consolidate a variety of debts. It’s best if you can get a low interest rate. Interest rates on a thirty-year loan are lower than on a fifteen-year loan. In my lifetime I’ve seen interest rates range from a low of three percent to as high as twenty percent. When interest rates are high, people don’t borrow money. When they are low, people borrow money.

The big item that most people borrow money for is a house. If you can afford a down payment, it’s probably cheaper to pay monthly mortgage payments on a home than it is to rent. And, doing this, you will build equity in your home, and eventually you will own the home. Your mortgage payments are also tax deductible.

It’s good to establish an account with a bank or credit union so you can open a checking account, a savings account, and start to build your credit rating. When you have an emergency or decide to make a major purchase such as a home or car, the loan officer will be more willing to approve your loan.

access being able to get to and use something• I have access to my savings account.-Were you able to access your account? Yes, I was.

account the different kinds of accounts and choices you can haveoptions • There are a number of account options.

-What account option did you choose? I chose the checking option.

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balance the amount of money you have in an account (remainder) • The account balance is $500 dollars.

-Could you tell me the balance in my checking account? It’s $300.

bank ing putting your money in a bank account• John continues banking at the same place. -Where do you do your banking? At Zion’s Bank.

b i l l a piece of paper or invoice stating how much money you owe• John received his phone bill for $50 dollars this week.-What was the amount on the bill? Thirty-five dollars.

branch a local or subsidiary bank office, not the main office

• John banks at the Orem Branch Zion’s Bank.-Which branch of the bank do you use? The city branch.

cash real money, coins or paper bills• I put $200 dollars cash in the bank.-Where did you get the cash for that purchase? I saved it.

check a blank check you fill in for our bank to pay money from your account • John wrote out a check for $100 to pay for his books.-Did you write out a check for the newspaper? Yes, I did that yesterday.

check-cashing a card of identification that allows you to cash a checkcard • You must show your check cashing card in order to cash a check.

-I misplaced my check-cashing card yesterday. John found it in the car.

checkbook a book with blank checks• Don’t lose your checkbook.-Where is the checkbook? It’s on the table.

checking putting your money in an account at the bank and using it to write checks• The checking account has a balance of $500.-Did you make a withdrawal out of checking? Yes, for one hundred dollars.

checking an account in the bank that holds your moneyaccounts • A checking account is a very helpful way to manage your money.

-How many checking accounts do you have? I have only one.

co l l a te ra l property or something you use as security for a loan or debt• Collateral is required in order to get a home loan.-What did you use as collateral on your loan? I used the house itself.

consolidate put together in one

• It’s a good idea to consolidate all debts into one account.-Were you able to get a loan in order to consolidate your debts? Yes.

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cred it having money in a bank or the ability to pay, a period of time before you have to pay• Having money in the bank will help your credit rating.-How is your line of credit? It’s fine.

credit card a plastic card from a bank that lets you buy things on credit (without cash) • Some people use only credit cards to make purchases.-Do you pay everything with a credit card? No, I don’t.

credit union an organization like a bank but owned and run by the members of the union• A credit union has some advantages over a bank.-Do you belong to a credit union? Yes, I belong to Alpine Credit Union.

debit money deducted from your bank account• A debit card is similar to a checkbook.-Do you have a debit credit card? Yes, I do.

debts money you owe to different people, banks, or companies• Too many debts can make life miserable.-Are you able to pay all your debts? Yes, but it’s not easy.

deposit an amount of money your place in a bank• John makes a monthly deposit of $100 dollars in the bank.-When did you make the last bank deposit? I made it last week.

direct deposit money placed directly by your employer into your bank account• John’s paycheck is deposited into his bank account directly by his company.-Do you like direct deposit? Yes, it works quite well for me.

d i s t r i bu t i on the different ways you use your money• John’s monthly pay is distributed among a number of debts and accounts.-How do you handle the distribution of your money. I let the bank do it.

down payment amount of money you pay in cash in order to buy something on time• A down payment of ten-thousand was required on the home purchase.-How much was your down payment? It was about ten-thousand.

emergency unplanned or unexpected occurrence• John had to take out an emergency loan.-What did John do with the emergency loan. He paid off a debt that was due.

equity your holdings or assets in property• It’s important to build equity in a home.-How much equity do you have in your home? Twenty-thousand dollars.

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estate planning you organize all of your financial and material wealth into a well thought out plan for your family or heirs• Many banks can help with estate planning.-Who helped you with your estate planning? A bank associate.

fill out to write information on a form or document, to fill out a form(fill in) • Please fill out this form before you apply for a loan.

-When did you fill out the form? Yesterday.

financial ways of using and investing your moneystrategy • Saving money for a rainy day is a good financial strategy.

-Can you tell me about financial strategies? Yes, save your money.

f inanc ing paying for something• John is financing his new car through Zion’s Bank.-How are you financing your new home? With a home equity loan.

home equity the amount of money you have invested in your home• Your home equity will serve as collateral for the loan.-How much home equity do you have? About fifty thousand dollars.

i ns ta l lment a payment

• John has to make a monthly installment on his new car. -How much is the monthly installment? Seven hundred and fifty dollars.

insurance a guarantee to replace something (car, home), other loss, or liability• It’s important to carry insurance on your home and car.-How much liability insurance do you carry? Three-hundred thousand.

inte rest the money you pay to a bank or credit union for using money you borrow from them (loan)• The interest rate is 8% on this loan -What is the prime interest rate right now? It’s at 6 percent.

introductory the interest rate at the beginning of a loanra te • The introductory rate is 5%, and after one year it changes to 6%.

-Which bank gives an introductory rate of 5%? The Bank of Utah.

invest ing using your money to buy stock, property, or for some other venture• John is investing most of his money in stocks.-How do you feel about investing in the stock market? I’m not sure.

i nvesto r a person who uses his/her money to buy something as an investment• Many investors follow the stock market.-What do investors look for most? I think it’s secure stocks at a good return rate.

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I R A s individual retirement accounts• Many people invest their money in an IRA.-Will you have to depend on your IRA in retirement? Yes, in part.

l eas ing to rent or pay for using property for an extended period of time• John is leasing his home for one year. -How long have you been leasing your building? For ten years now.

line of credit the amount of money a bank will lend you• Some people do not have a very good line of credit.-How can I check my line of credit? There are several ways to do it.

l end you let someone use your money and pay you interest• The bank will lend me $1000 dollars at 7% interest.-If I lend you some money, when can you pay it back? In one year.

l i a b i l i t y responsibility, obligation, risk• John has insurance to cover liability.-How much liability insurance do you carry? About $300,000.

loan money a bank or credit union lends you that you must pay back with interest • One has to pay interest on a bank loan.-The loan I have is bigger than I can handle. You’ll have to refinance it.

loan officer person in a bank or credit union who helps you take out a loan• A loan officer is a very important job in the bank.-Which loan officer helped you? I can’t remember.

management taking care of an organization, money, or something

• Money management is an important aspect of investing.-John is in charge of loan management. Yeah, he does a good job at it.

money market a category of investment• Money market pays a steady interest rate.-How long have you invested in money market? For about ten years.

mortgages obligation or indebtedness to pay for a home or property

• Most people have a mortgage on their house.-Who holds the mortgage on your house? The City Bank.

overdraft you take out more money from your account than you have available• John made an overdraft of $50 dollars.-What can I do about this overdraft? If you pay it within 30 days, you won’t be penalized.

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payee a person that an employer, bank, or other person pays money to • The payee signs the check before cashing it.-Who is the payee of this check? It’s John Doe.

planning you study things out and make a plan or design to do something• Financial planning is central to the success of a company.-Have you done your own financial planning? No, I need to get started.

p re fe r r ed you receive a special status as a customer and get special treatment• The XYZ Company enjoys preferred status. -Who are your preferred customers? Those who have done business with us for a year or more.

rece ipt a record of money that you pay or deposit on a bank account • The receipt shows I deposited $100 dollars in my savings account.-Do you have your receipt? Yes, it’s right here.

retirement you stop working at your job around age 65• In retirement many people take up a hobby. -How do you like retirement? It’s fine as long as I keep busy.

safe where money is kept, safe or vault• The safe is the most secure place for cash.-Did you lock the safe? Yes, I did.

savings money you have in the bank

• A savings account is very important nowadays. -How much is in my savings account? About $2000 dollars.

service charge money you pay to a bank for the bank’s service• The bank charges are billed monthly.-What is their service charge on checking? It’s five cents per check.

services help that you give or receive• One has to pay for maintenance services-What services do they provide? They provide insurance, emergency loans, and other things.

statement a record of the transactions on your bank account• The statement contains all the necessary information. -Have you received your monthly statement yet? Yes, it came yesterday.

stock goods, money you invest in a company• John owns stock in the ABC Company.-I can’t believe what’s happening to the stock market! Yeah, it’s really bad.

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tax deductible an expense you can use to reduce taxes• Tax deductible expenses help lower your tax liability.-Are home mortgage payments tax deductible? Yes, they are.

te l ler a cashier or money person who changes money for you• You can make a deposit with the teller at the window.-What did the teller tell you? She said to check with a loan officer.

transact ion a deal or exchange• I made an important transaction.-When did the transaction take place? Yesterday.

t r ans fe r you move you money from one account to another

• I want to transfer $100 from savings to checking.-When did you transfer the money? I transferred it last week.

w i thd raw you take money out of your bank account to use it, a withdrawal

• I plan to withdraw $200 dollars from my savings account.-How often can I withdraw money without taking a penalty? You are permitted to withdraw twice monthly without a penalty.

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Budget and AccountingVocabulary

Account for Your Budget

Businesses generally operate on a budget that is determined by their income and expenses. Individuals can also benefit from spending on a budget. Most people spend a lot more time earning their money than they spend seeing where their money goes after they earn it. By keeping a personalrecord, you will be more accountable and thrifty with your funds. You will also know what your limits are and be more careful with credit card expenditures. Record keeping is important.

Unlike individuals, businesses have to operate according to additional city, state, and federal laws and regulations. Larger businesses will have a professional accountant or budget manager who keeps track of income and expenses. Someone also has to keep a record of equipment and other activities of the business. The budget manager has a big responsibility to help keep the company solvent and healthy.

At the end of each fiscal year, the accountant or budget manager or accountant has to reconcile the budget and balance the books. This is not an easy task, especially in a large company. It’s a stressful job and one that requires integrity, skill, and hard work.

across the board decisions that affect one area of the budget apply to all others; if one employee gets a raise, then they all get a raise; if there is a reduction in travel allowance, then it affects all personnel the same• This year there will be an across-the-board cut in travel.-Why did the company do an across-the-board reduction in spending? It was the best way to save money and balance the budget.

accountabi l i ty you are responsible and accountable for how you spend money(accountable) • Accountability for expenditures is extremely important.

-We must show better accountability for expenditures. I agree with you.

accountant bookkeeper or person who accounts for money• John is an accountant by profession.-Do you use an accountant? Yes, to help me with my tax preparation.

administrative the director or administrators have certain money available for use as d iscret ion a need arises

• These money will be used by administrative discretion.-How much administrative discretion should be allowed? That’s a hard decision to make.

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a l locat ion the amount of money allocated or designated for a specific purpose• This year’s allocation for capital equipment is low.-How much was the allocation? It was one-hundred thousand.

allowable uses purposes for which you can use certain money• Spending money for lunch is not an allowable use.-What are the allowable uses for this money? It’s earmarked for salaries only.

amount the total sum or quantity of money you have available• The amount of $1000 is allocated to travel expenditures.-What was that amount? It was one thousand dollars.

appropr i a t ion the process of getting money allocated to your program• Budget appropriations this year are higher than last. -Did you ask for additional appropriation money? Yes, I did.

approva l getting permission or authorization to spend money for something• We got budget approval for the new building.-When did the administration give approval? Two days ago.

augmentation money added to your budget after it has been finalized• A budget augmentation is difficult to get.-How much of an augmentation was allowed? Two percent.

balance the amount of money that you have left, whether positive or negative(remainder) • One must balance the budget books) to make sure expenditures do not

exceed income.-Were you able to balance the budget? Yes, just about.

benef its health, dental, or life insurance provided for employees• Some jobs have very good fringe benefits.-Does the company offer good fringe benefits? Yes, it does.

budget analysis a detailed examination and evaluation of the budget and how it’s spent• A budget analysis revealed that too much money was being spent on less important items.-Who did the budget analysis? An outside consulting company.

budget process the procedure of establishing a budget, its categories, and allocations

• The budget process is painful.-When does the budget process begin? Around the first of July.

budget submission you present your budget to the people who provide the money• The budget submission deadline is October 1.-Is budget submission early this year? Yes, it is.


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budget transfer moving funds or money from one area of the budget to another• No budget transfers are allowed until after May 1.-I would like to make a budget transfer. Okay, let’s see.

budgeting the process of creating an estimate of income and expenditures• The budgeting process takes a lot of work.-How do you handle the budgeting process? We have a certain schedule to follow.

carry over funds from the budget you carry over to the next year• A one-percent carry-over is allowed from year to year.-How much carry over funds did you have this year? None, we had a deficit.

category a line item or area in which expenditures are made• There is no budget category for recreation. -What category does it go under? It goes under miscellaneous.

cost the price(s) you pay for goods and services• Costs are going up by four percent this coming year.-How much does it cost to operate for one month? About five thousand dollars.

contro ls budget decisions or constraints that limit your spending(restrictions) • This budget has too many controls on it.

-We need to establish controls on certain items. Yes, we do.

data information included in the budget• We don’t have all the data ready yet to formulate a budget.-Where is the data for the budget? It’s on the computer.

decrease going down• We had a decrease in activity last month.-What caused the decrease in activity? It was inflation.

def ic i t when your operation expenses are greater than your income• When you spend more than you make, you create a deficit.-How can we make up this deficit? We’ll have to save money.

direct costs salaries, equipment, supplies• The direct costs are increasing by three percent next year.-Direct costs have gone up. Yes, we’ll have to increase income.

d i sc ret ionary expenses that are elective or optional• The company allows two percent to be used as discretionary funds. -What did you do with the discretionary funds? We bought computers.


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e a r m a r k you name or designate a certain amount of money for a given purpose• This year we will earmark $10,000 for improvements. -What will we earmark this money for? For improvements.

encumber you assign money to be used for a specific purpose or item• The company will encumber one thousand dollars for the purchase of a special instrument.-How much money did you encumber? Ten thousand dollars.

estimate a projection or forecast of what your costs and expenditures will be• Our projections show a profit of ten million.-Did the company reach its estimate? Yes, and then some.

exceed to go beyond a limit or planned expense• Last year the company exceeded its profit projections.-Why did you exceed the limit? We had no choice.

expenditure money you spend for purchasing something• Items, goods, and services for which a company spends money. (expenses)-How do you justify that expenditure? Because it’s central to our mission.

expense(s) what items, goods, and services cost (expenditures)• The cost of computers is rising.-Have expenses gone up lately? Yes, very much so.

featu re(s ) those things that are unique and stand out or attract your attention• This year’s budget process has several new features.-What new features does the program have? It has several that deal with accuracy in keeping track of information.

fiscal year a budget cycle or period of 12 months• Income and expenses are tracked for a fiscal year.-How much did we end up with at the end of the fiscal year? We had a surplus of five thousand.

fiscally sound operating a budget and handling money and records in a way that is positive and productive for a company• Spending more than you make is not a fiscally sound practice.-Is this a fiscally sound policy? Yes, it is.

fixed costs costs that you have to pay for regardless of how much product you sell, also called overhead• The fixed costs have to be paid no matter what!-How much have the fixed costs gone up? About four percent.


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f und ( s ) money that you have available• There are not enough funds to support all requests.-How can we best use the funds available? By establishing priorities.

goods things you buy or sell as a company

• Some goods are easier to market than others.-Where do we purchase our paper goods from? From Popular Paper Supply.

guard against you make sure something doesn’t happen(avoid) • A company must guard against fraud and theft.

How can we guard against waste? By implementing an awareness campaign.

hold accountable make people responsible for something• We hold the director accountable for the smooth operation of the company. -Whom will we hold accountable for this task? Let’s have the manager do it.

income amount of money you make in a fiscal year• This year’s income is higher than expected.-How can we increase income? By increasing our promotional campaign.

impact the effect something can have• We don’t know what will be the impact of tax policies.-What impact will lower wages have on personnel? It will have a negative impact.

implementat ion putting a plan into practice• The early implementation of the plan saved the day.-How will we carry out the implementation of this plan? We’ll train department heads to do it.

i nc rease growth or addition• The increase in income will help defray costs.-How much increase did we have? We had about ten percent.

indirect cost( s ) an expenditure category in the budget• Indirect costs cover benefits and overhead.-What percent of the budget is indirect costs? About 25 percent.

i n teg r i t y honesty, truth, trustworthiness• John does his job with integrity.-Is integrity important in accounting. Yes, it is absolutely necessary!


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internal review a study you do of your own company and how it does things• The internal review revealed several shortcomings.-When is the internal review scheduled? For next quarter.

j u s t i f i c a t i on the reasons or rationale you give for spending money• No justification was given for travel expenses.-What justification is there for spending the money? We need to expand our holdings.

line item the main items on a budget––rentals, supplies, equipment, and others• Salary is a line item.-How many line items are there? About twenty.

long-term impact the effect that something (decision or action) will have later on• The long-term impact is good.-Have you explored the long-term impact for this action? Yes, we have.

l o ss the same as deficit or what a company loses in a fiscal year• The company cannot afford a big loss. -How much of a loss did we have? We had about a three percent loss.

management how you handle or take care of a budget or something• Wise budget management is necessary for financial success. -Who is in charge of budget management? George is.

operating expenses the costs of day-to-day operation of a company or program• The operating expenses last year came to one million dollars.-How can we cut down on operating expenses? We can automate some of our procedures.

opt im is t i c a positive expectation or outlook on things, especially the budget• The director outlined a very optimistic scenario.Are you optimistic about this new program? Yes, I am.

out lay the amount of money and resources you need to do something• The outlay for this project is too much.-What is the outlay for this? It’s about two thousand.

overage too much of something or an excess of something(excess) • There was an overage of spending in the telecommunications category.

-How much overage was there? About one percent.

overhead operating expenses for the use of space, utilities, maintenance, and benefits• Overhead expenses are at forty-five percent.-Is there any way to reduce overhead? Not that I can think of.


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personne l people who work for a company, employees• The personnel office handles all employee concerns.-Do we need an increase in personnel? Yes, we do.

pess im is t i c a gloomy or negative expectation or outlook on the future• A pessimistic scenario was outlined by the director.-Are you pessimistic about the future? No, not at all.

p l an s ideas you hope to carry out in the future• The company has new plans for next year.-When will we implement the plans? Next month.

play out the process of how a practice or idea works in the end• How will the new budget process play out?-When will all of this play out? It will take about six months.

p r i o r i t i e s the things that are most important to you• The company has set its priorities for next years budget.-What are our major priorities? Safety first, high levels of production, and quality.

p r o f i t this is the money you have left after you pay all your expenses• Our profit this year increased by ten percent.-Do you expect a good profit this next year? Yes, even better than last.

rea l locat ion you reassign money• Funds will be reallocated to cover all costs more effectively.-How has the reallocation of funds affected you? It’s made it easier to meet the demand we have.

reconc i l e you figure out what happened to the budget and how it was spent• When we finally reconciled the budget, we realized that too much money was spent on travel.-When will you be able to reconcile the budget? It will take two weeks.

reduct ion providing less money and/or fewer resources• A reduction in personnel is needed.In what area can we make a reduction in staff? In the area of personnel management.

r e se r ve money you save for an emergency(contingency) • The company has a good reserve of funds to cover unforeseen problems

and costs.How much goes into reserve each month? We put in about five-thousand dollars monthly.


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resources the assets that are valuable to the company• The company has many valuable resources to call on.Where are our resources? They’re about used up.

revenue this is what you expect to make in incomepro ject ions • Revenue projections are based on business traffic and spending habits.

Have you made the revenue projections for next year? No, not yet.

r evenue(s ) money you make from all sources• Our highest revenues come from the sale of goods.How much revenue do we generate from services? About ten million.-How did revenues hold out this year? They did fairly well.

r e v i e w looking over and studying the budget and how it is spent• The budget review committee found several discrepancies.-When will the budget review take place? Next month.

r u l e s guidelines or principles by which you operate• There are certain budgeting rules that must be followed.-Have all the rules been carefully followed? Yes, they have.

sav ings money that you put in a bank account for future use• One should have a healthy savings account for a rainy day.-Are we putting enough into savings? Yes, I think so.

scenar io the thought or idea of how something might happen• Next year’s budget allocation is not a positive scenario.-Can you give me an accurate scenario on this? Yes, I can.

short-term impact the effect something (decision or action) will have early in its existence• The short-term impact is not significant.-What about the long-term impact? It’s very positive.

shortage a lack of something, deficit, deficiency

• If there is a shortage of funds, we’ll have to use reserve or contingency funds.-Why is there a shortage of products? Because we had a delay in the delivery of goods.

solvent having money to operate and pay all debts• The company is now completely solvent.-Has the company always been solvent? No, not always.

startup money money you use to begin a company or program• The startup money ran out fast.-Who is providing the startup money? The bank.


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s t ress fu l worrisome, burdensome• Working with money can be stressful at times.-Is your job stressful? Only at times.

s u r p l u s extra or profit or what your company makes after all expenses are paid• The Sears Company had a surplus of one million this year.-Are there any surplus funds left over? No, none.

task job, assignment, duty• Balancing the budget is not an easy task.-What is your main task on the job? It’s to manage the budget.

t h r i f t y not wasteful, conservative• Some people are not thrifty with their money.-How can I be more thrifty? Pay close attention to how you spend your money.

tradeoff something negative balances out something positive, so things end up being about even• The tradeoff between corporate losses and gains will favor the gains.-Exchanging information for property is not a good tradeoff. I wholeheartedly agree with that.

upfront an initial commitment of fundsinvestment • Starting the business will require an upfront investment of $10,000

dollars.-How much do we have up front? We have $10,000 dollars.

waste throwing something of value away or misusing something• A company can waste funds on unnecessary items.-Why do we have so much waste? I wish I knew the answer to that question.

year-end balance money (profit) or lack of money (loss) that you have after the books

are balanced at the end of a fiscal year• The year-end balance was higher than expected.-How is this year-end balance looking? It’s looking good for now.


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Business Vocabulary

Whose Business Is It?

Once I owned a business, and I asked myself this question many times. With

all the record keeping, filing of papers, paying taxes, making payments, and

sending in reports, I often wondered if I really owned my own business. A

business can be frustrating and rewarding at the same time. In a successful

business the positive outweighs the negative.

If your business is large enough to have a few employees, then your problems

can be multiplied. Such personnel concerns as absence from work, sick leave,

benefits, grievances, raises, liability insurance, and other concerns present a

formidable challenge. If it’s a family business, then some of the concerns

may be magnified and become serious problems.

My business was small and without a lot of problems and headaches. The

income and assets were also small. It was expensive to advertise the

products. Without advertisements a business does not compete well and

loses customers. However, a good advertisement strategy can cost a lot of

money. So if you don’t advertise, you don’t sell as much product. If you don’t

sell product, you don’t make money to advertise. Achieving a good cash flow

is a difficult challenge for a small startup company.

absent not present

(absence) • John was absent from the business meeting.

-How many times have you been absent? Only three.

according to as perceived by or stated by someone, in compliance with

• According to John, the meeting ended at noon.

-They said everything would be all right. According to John, that’s not true.

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account a statement or balance sheet

• Every company has a bank account.

-When did the last account statement come? It came yesterday.

advert ise you publicly announce and promote a product or something

• One has to advertise a product in order to sell it.

-Where did you advertise the product? In the newspaper.

advert isement your public promotion of a product or something

• The advertisement in the newspaper helped sell the product.

-Did you read the advertisement? No, I didn’t see it.

advice opinion or recommendation

• Please give me your advice on this problem.

-What’s your advice on this? I think we should hold the course.

agreement decision, condition, understanding

• John entered in an agreement with the ABC Company.

-Did you read the agreement thoroughly? Pretty much.

argument proof, representation, justification

• The argument presented was not convincing.

-John gave a good argument for buying the product. Yes, he did.

amb i t ion desire, goal, objective

• Without ambition it is difficult to sell a product.

-Jane shows a lot of ambition in her work. I think that is true.

arrangements negotiations, dealings, trade agreements

• The two companies made arrangements to merge.

-When did you make the arrangements? I made them last week.

assets resources, reserves, profits

• To be successful, a company must build and maintain its assets.

-What’s happening to our assets? They are decreasing in value!

assignment job, task, duty, responsibility

• John’s assignment is to improve public relations for the company.

-What about the assignment we received yesterday? It’s been taken care of.

balance sheet information showing money you spent and how much you have left

• The monthly balance sheet must accurately show all transactions.

-Where did you place the balance? It’s on your desk.

bank account money you put in a bank

• Every company has a bank account.

-Where did you take out the bank account? At Zion’s Bank.

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bankruptcy poverty, insolvency, having no money

• Some companies take out bankruptcy when they lose a lot of money.

-How many companies filed for bankruptcy last year? Dozens of them filed.

benef its help, aid, services given to employees as part of their employment

• Some companies provide excellent benefits for their employees.

-Does your company provide good benefits? Yes, it does.

board of the people who direct a company or corporation

d i rectors • John is on the board of directors.

-How many people are on the Board? There are twelve people.

bookkeeping making a financial record of your income and expenses

• Good bookkeeping practices are extremely important to a company.

-Who does the bookkeeping for your company? The Smart Group does it.

bond an amount of money posted for liability purposes, agreement, or guarantee

• Most companies are bonded.

-Did you post bond? Yes, I did.

bottom line final result or what it all means or comes down to

• The bottom line is that the company is going bankrupt.

-So, what’s the bottom line on all of this? The bottom line is that we have to

be more careful.

b rand kind, type, make

• The ABC Company produces two brands of clothing.

-Which brand is more popular? The one with the insignia on it.

bug a problem with a system or a computer

• There is a serious bug in the system.

-Did they get the bug fixed? No, they’re still working on it.

bus iness enterprise, activity, undertaking, venture

• Toyota is in the business of manufacturing automobiles.

-What line of business are you in? I’m in the clothing business.

business deal transaction, exchange

• A business deal involves two or more companies.

-Is John going to make the business deal today? Yes, I hope so.

b u y e r a person or employee who buys products for a business

(purchasing agent) • A buyer works hard to find the right products at the best prices.

-How many buyers do you have? We have three.

cancel to quit, stop

• We had to cancel the deal with ABC Company.

-When did you cancel the trip? I canceled it last week.

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cancel lat ion stoppage, decline

• The cancellation of delivery of goods was ordered by the CEO.

-What happened to the cancellation report on this? It got lost.

c a r ee r profession, discipline, pursuit

• John is a businessman by profession.

-What career do you plan to pursue? I want to be a computer programmer.

cash flow source of money available to operate a business

• Our cash flow is finally establishing itself.

-How did you achieve enough cash flow? We got a lot of investors.

c h a i r a person who presides or leads a group or department

• The department chair is on vacation this week.

-Have you talked with the chair lately? Yes, a couple of days ago.

chief the main person in charge (CEO)

executive • The chief executive officer is out of town for one week.

o f f i ce r -Did you talk to the CEO for long? Just for ten minutes.

c los ing final, last, shutting down a business or operation

• Closing a business on a holiday is a good idea for the employees.

-Are you closing you business for good? Yes.

commerce business, trade, enterprise

• The Department of Commerce regulates businesses.

-There is a lot of commerce going on right now. That’s for sure.

company organization, association, corporation

• The company’s future is bright.

-What company do you work for? The United Fruit Company.

competit ion contest, rivalry

• Competition in business helps bring prices down.

-How are you dealing with the competition? It’s been difficult.

competitor contender, player, participant

• Wal-Mart’s biggest competitor is K-Mart.

-Who is your biggest competitor? It’s Microsoft.

con f i rm assure, establish, make sure

• One should confirm engagements in advance.

-When did you confirm the tickets? Last week.

connection a contact, association, affiliation

• The ABC Company is a good connection for getting rare commodities.

-Were you able to make the connection? Yes, I was.

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connections friends, buddies, associates

• The ABC Company has connections in high places.

-Do you have any connections with anybody in that company? Not that I can

think of.

concession agreement, settlement, arrangement

• The company made a concession on the time line for finishing the product.

-How many concessions did you have to make? Just two.

consumer person who buys a product, customer, end user

• The consumer demands quality products.

-Where are most of your consumers located? They’re located abroad.

consultant a person who gives advice professionally

• The company uses consultants whenever possible.

-Who is your consultant for this area? It’s John Doe.

contractor a person who makes an agreement to do something

• The contractor agreed to all the terms of the contract.

-When did you talk with the contractor about the problem? Last week.

convenient available, close by, easy to do

• Wal-Mart is a convenient place to shop.

-Is this a convenient time to talk? Yes, it is.

corporate a series of steps that you go through to get to the top

ladder • Many young employees expect to climb the corporate ladder.

-So, how will you work this problem through the corporate ladder? I’m not

sure.

co r rupt i on crime, disgrace

• Corporate corruption is hurting many companies.

-How have you avoided corruption in your company? We pride ourselves on

being honest.

cost the price you pay in money or effort to get something

• The cost of doing business is high.

-How much did the renovation cost? About ten thousand dollars.

customer consumer, person being served

• The customer is always right.

-Do you deal with dissatisfied customers? We have personnel who work

with them.

c r e d i b i l i t y trust, ability to convince, authenticity

• Some contractors have lost their credibility.

-How do you establish credibility? By treating customers right.

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database information, facts

• We need to search the database for certain information.

-Where can I access the database? Check the office computer.

def ic i t shortage, lack, loss

• This year’s deficit will be difficult to make up.

-How will we make up the deficit? I’m not sure.

d e l i v e r y package, mail, goods coming in

• The company expects delivery of their product next week.

-When do you expect delivery on this product? Within six months.

demand need, use

• The demand for computers increases daily.

-How have you kept up with the demand? By working overtime.

deta i l item, part, particular, piece of information

• The instructions and warranty contain a lot of detail.

-Do you understand all the detail in this document? No, not really.

d i f f i cu l t i e s problems, complications

• We are experiencing some difficulties with our phone lines.

-How did you handle the difficulties? We shut down and fixed the problems.

d i r ec to r person in charge

• The director is not in at the moment.

-May I talk with the director. Yes, may I tell him who is calling?

disagreement quarrel, dissension, conflict

• There is disagreement on how best to solve the problem.

-The disagreement has really slowed down the work. Yes, let’s resolve it.

discount wholesale, reduction, sale

• The car was sold at a discount.

-Where can I buy tools at a discount? At the Wholesale House.

d iscuss ion talk, dialog, conversation

• Today’s topic for discussion is marketing.

-Didn’t we have that discussion last week? No, we didn’t.

ef f ic iency well done, businesslike

• John works with efficiency.

-How can we increase efficiency in our company? Let’s give some training

sessions.

economy moderation, thrift, state of financial status

• In today’s economy one must be careful about investing.

-What do you think about today’s economy? It’s pretty shaky.

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effort work, struggle

• Some people put a lot of effort into their work.

-How can we put more effort into this project? Let’s put some additional

people on it.

e m a i l information or message sent electronically over the Internet

• John receives many emails every day.

-Did you send the email? Yes, I did.

employee worker or person hired to work

• Every employee is important to the company’s success.

-Which employee did you talk to? I talked to the one at the desk.

emp loyer person or company who hires employees to work

• Most employers practice professional ethics.

-Who is your employer? It’s the ABC Company.

equity possessions, assets, property, holdings

• John owns a lot of equity in his home.

-How can we increase our equity in the company? By buying more stocks.

eth ics guidelines you live by

• Most employers practice professional ethics.

-What do you think of today’s corporate ethics? They need to improve.

executive business officer, business person

• Jane is an executive officer in the ABC Company.

-Who makes the executive decisions? The Chief Executive Officer.

expenses costs, expenditures, overhead

• This month’s expenses were more than expected.

-Are you able to control expenses? Yes, somewhat.

extensive large scale, many, prevalent, vast

• The company’s holdings are extensive.

-How extensive is the problem? It is far reaching.

f a i l u r e downfall, death, ruin, not doing something

• Failure to work hard can have bad results.

-What caused the company’s failure? Poor financial management.

f inance economics, banking, fund

• One needs adequate finances to start up a company.

-How will you finance the startup costs? Through a bank loan.

f i r e dismiss, get rid of, let go, lay off

(an employee) • John had to fire one of his employees.

-How many employees will the company fire? Ten.

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follow up check on, follow through

• Most action items need a follow up and report.

-Could I get a follow-up report on our status? Yes, of course.

fo rmidab le immense, massive, significant, difficult

• The challenges are formidable.

-The work to be done is formidable. Is that so?

f rus t r a t i ng puzzling, difficult to deal with

• Running a business can be very frustrating at times.

-What is the most frustrating part of business? Helping irate customers.

f u tu re tomorrow, outlook

• The company’s future is bright.

-What does the future hold? Who knows?

ga ins earnings, improvements, assets

• The stock market made some major gains in the 90s.

-Hopefully, our gains outweigh our losses. Let’s hope so.

get through make a connection (by phone)

• I’m trying to get through to Chile.

-Were you able to get through? Yes, I was.

get paid receive payment or money for something

• John gets paid for working every month.

-When did you last get paid? Two months ago.

gr ievances complaints, wrongs

• Employees take their grievances to the appropriate company officer.

-Who addresses grievances for the company? The personnel manager.

hard drive the part of the computer where data is stored

• The hard drive is almost full of information.

-Did they fix the hard drive? No, not yet.

ha rdware equipment that runs software, computer and other peripherals

• The hardware is no good without the software.

-What kind of hardware are you using? Pentium PCs.

head office main office

• The head office is located in Salt Lake City.

-Have you contacted the head office on this? Yes.

h i r e employ, put to work, take on

• The ABC Company will hire three new employees this year.

-How many employees will the company hire? About a dozen.

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hold ings property, assets

• The company’s holdings are extensive.

-How are the stock market holdings doing? About the same.

idea concept, impression, notion

• A good idea may be lost because of lack of support for it.

-Do you have any idea how to handle the problem? Yes, I’ve got a suggestion.

incent ive motivation, reward, stimulus

• There is much incentive for learning English these days.

-What incentive is there for investing now? A greater return on your

investment.

ind icators measures, clues, hints, signs

• The economic indicators are better this year.

-Have you studied the indicators? Yes, I have.

innovat ion new idea, creativity, invention

• The Segway Transport is a radical innovation for the 21st century.

-What innovation is this? It’s a new personal transport.

I n te rnet worldwide network of communication

• Most people are connected to the Internet.

-Do we have a presence on the Internet? Yes, we do.

i nsu rance warranty, coverage

• An insurance package is important on any job.

–Does you company provide you with insurance? Yes, they are generous.

introduct ion beginning, foreword, start, first experience with something

• John’s introduction to marketing came unexpectedly about five years ago.

-Who gave the introduction? John did.

i nvent ion innovation, creation

• The invention of the printing press changed our lives.

-This is the invention of a lifetime! I agree.

j o b task, duty, assignment

• My job is boring. I look at the computer all day.

-Whose job is it? It’s John’s.

leadership power, initiative

• Some people are driven to leadership roles.

-Who will provide the leadership training? The XYZ Company.

l i a b i l i t y obligation, responsibility, risk, downside

• Some enterprises have a lot of liability.

-What are our liabilities? I can’t think of any off hand.

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l i cense authorization, permit

• One must have a license to do business legally.

-Has our business license been renewed? Yes, it has.

l o se - l ose a situation in which you lose regardless of the outcome.

situation • This is a lose-lose situation.

-Don’t you think it will be a lose-lose situation? Yes, I do.

losses damages, deficits, penalties

• We should cut our losses and move on.

-How can we recoup our losses? I don’t know.

magazine publication, periodical

• We subscribe to the Fortune 500 magazine.

-Did you get the last issue of Money Magazine? No, I don’t subscribe to it.

manager director, leader

• The manager expects all employees to be on time.

-When will the manager arrive? She’s scheduled to arrive at noon.

management leaders, administration

• Management makes all the important decisions.

-What changes were made by the management? None that I know of.

manufacture build, make, fabricate

• The ABC company manufactures toys for tots.

-When will the company begin to manufacture their product? They hope to

start soon.

market distribute and sell

• John’s company markets car seats for tots.

-When can we begin to market the car seat? We plan to start next month.

memory recollection, recall, remembrance

• John has a good memory.

-If my memory is correct, last month was a good month. That’s right.

meeting discussion, gathering, conference

• The meeting lasted for two hours.

-When does the meeting begin? In about ten minutes.

merger joining, linking, alliance

• The merger of ABC and XYZ companies created a monopoly.

-Are you aware of the merger next week? Yes, I am.

message information, meaning, note

• The message was received today.

-Will you send a message for me? I’d be happy to.

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money cash, currency

• The money received will be used to buy capital equipment.

-What did you do with the money? I put it in the bank.

mon i to r screen, display, oversee

• The old monitor doesn’t work with the new computer.

• A company needs to monitor its employees.

-What happened to the old monitor? It wore out.

-Who will monitor the project? John will be assigned to do it.

mu l t i p l i e d made many, increased, intensified

• Obligations are multiplied when there are many employees.

-How have your tasks multiplied? By the increase in responsibility.

negotiations discussions, trade, agreements

• Negotiations are going well with the ABC Company.

-Did you sit in on the negotiations? Yes, I did.

network system, organization

• The computer network helps the company be more efficient.

-Is the network down? Yes, it is.

o r de r requisition, request

• The order for new computers was filled today.

-When was the order received? Last week.

organizat ion company, group

• The Sears Company is a large organization.

-Does anybody in our organization speak Spanish? I’ll find out.

outweighs makes up for, offsets

• The positive aspects outweigh the negative ones.

-What outweighs the negative? The positive.

packaging wrapping, covering

• Packaging and shipping are done in the Fulfillment Department.

-Who’s in charge of packaging? John is.

pay give or receive money in exchange for goods or work;

money you receive or give for goods or work done

• The company has to pay its employees by the hour.

• The amount of pay you receive depends on how much you work.

-Who will pay for this? I’m not sure.

-Did John receive his pay for the job? Yes, he did.

personal ski l ls talents and abilities you have in working with others

• John’s personal skills are good.

-John uses his personal skills to great advantage. I agree.

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personne l people who work for a company

• There are a lot of personnel in the company.

-Who deals with personnel matters? The personnel manager.

ph i losophy the ideas and attitudes of a business

• The ABC Company has a healthy business philosophy.

-What’s your philosophy on this? I’m not sure at the moment.

p lace location

• Seattle is a good place to live.

-What place is that? It’s where the headquarters are located.

preparat ion arrangement, plan, design

• It takes a lot of preparation to run a business.

-How much preparation time was put into this project? About a month.

presentation talk, exhibit, display

• The company made a good presentation at the convention.

-Did you see the presentation? Yes, I did.

p r i c e cost, how much

• The price of gold changes with the economy.

-What is the price of this product? It’s ten dollars.

product ion output, end product

• Company production went up this month.

-Who’s in charge of production? John is.

product result, yield, an item you make or sell

• What product are you selling?

-Have you seen the product? Yes, I have.

p ro f i t s money that comes in to a company or business

• The profits this year exceeded last year.

-What will we do with the profits? Invest them.

profit sharing sharing the surplus money

• This is a profit-sharing opportunity.

-Who participates in the profit sharing? All employees.

p rom i s i ng favorable, looks good

• The new product has a promising future.

-Does the future look promising? Yes, very promising.

promote support, encourage, endorse

• The company will promote its products widely.

-How can you help us promote this offer? By talking it up to the employees.

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promotion advertisement, salesmanship

• Product promotion is very important in today’s market.

-When is the promotion scheduled? For next Saturday.

purchase acquisition, buy

• The purchase of the property was important.

-Who made this purchase. The purchasing department made it.

qual i f icat ions training, credentials

• John’s qualifications helped him get the job.

-What are the qualifications? A college degree and three years of

experience.

quality control process of making sure a product is good

• Without quality control, a product may not function.

-Who’s in charge of quality control? John is in charge of it.

r ec ru i tment hiring, employment

• The recruitment of good employees is very important.

-When does recruitment start? Next week.

research and the arm of a company that creates and tests new products

development • Research and Development came up with a new product.

-Where is Research and Development located? In the next building.

resume record, profile, vita

• John’s resume is impressive.

-Does the boss have your resume? Yes, he does.

r e t a i l selling to the general public

• The retail price is always higher than the wholesale price.

-Who works in retail? John and Mary do.

r ewa rd i ng pleasing, beneficial

• Running your own business can be very rewarding.

-What is the most rewarding aspect of running a business? Helping people.

r i s k danger, threat, liability

• Some products carry more risk than others.

-How much risk is involved? Very little.

sa les selling products

• Sales were brisk last month.

-Do you like to work in sales? Yes, I do.

se rv i ce work provided

• The company pays for service provided.

-Who provides courier service? DHL provides it.

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s i tuat ion circumstance, issue, problem

• The situation calls for more supervision.

-What do we do in this situation? I’m not completely sure.

sick leave time off with pay when you are sick

• Sick leave is an important benefit for employees.

-How much sick leave are you allowed? Twenty days a year.

s k i l l s talents, abilities

• One needs computer skills for most jobs nowadays.

-Does John have the skills to do the job? He certainly does.

software programs that run on computers

• Much software is available to help companies run their business.

-Where can we buy the software? At CompUSA.

strategy tactics, logistics, design, thoughtful way of doing something

• Our marketing strategy must be competitive.

-What strategy should we use? One that accounts for rapid growth.

subcontractor a person who contracts for the main contractor on a job

• most projects rely on many subcontractors to do the work.

-Who is the subcontractor for this project? Cascade Construction is.

success position, status, achievement

• Every employee is important to the company’s success.

-Did you have much success with the product? No, not much.

successful doing well, winning

• The successful applicant was well prepared for the interview.

-Were you successful in completing the project on time? Yes.

supe rv i se oversee, direct

• John has to supervise twelve employees.

-Who will supervise the work? I’m not sure.

s upe r v i s o r boss, chief, leader

• The supervisor must deal fairly with all employees.

-Do you get along with your supervisor. Yes, I do.

s u p p l i e r s providers, manufacturers

• The company depends on its suppliers for many products.

-Who are the suppliers for this product? The ABC Company.

supply and the balance between what’s available and who wants it

demand • The balance of supply and demand determines prices.

-What determines a product’s success? The law of supply and demand.

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takeover one company takes over or buys out another company

• The recent takeover affected everyone’s job.

-When did the takeover occur? Last week.

taxes assessments, fees, tariffs

• The company has to pay yearly taxes on its sales.

-Do you pay your taxes? Yes, I do.

telephoning talking on the phone

• Some jobs require a lot of telephoning.

-Who will do the telephoning? We’ll have to do it.

t rademark brand, mark, stamp

• The ABC Company owns trademarks for its products.

-Have we secured the trademark yet? In one week we’ll have it.

wholesa le price the manufacturer charges the retailer or distributor

• The wholesale price is twenty percent below the retail price.

-Where can you buy widgets at wholesale? From the ABC Company.

win-win a situation that is profitable or good for everybody

s i tuat ion • Having your cake and eating it too is a win-win situation.

-This is a win-win situation. Yeah, we can’t lose.

workp lace The place where you are employed

• Sometimes the workplace is not very hospitable.

-Are you prepared for the workplace? I think so.

wrongdoing mismanagement, error, crime

• Managers that get involved in wrongdoing may ruin a company.

-Was there any wrongdoing in this case? No, there was not.

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Resumé

Putting Your Best Image Forward

When you compose your CV, you are putting your best image forward, so to speak. Creating an

attractive CV can be one of the best things you do to advance your career. Your CV becomes an

extension of you. It should do an effective job of describing your academic and professional self.

There are a number of styles for putting together a CV. It’s a good idea to look at a variety of

examples before choosing the one that you like best. An example of a resume and accompanying

cover letter are provided below. You will also find some sample interview questions at the very

end.

Your basic resume or CV can be modified to emphasize certain facts and skills, depending on the

type of job for which you are applying. The CV would be different for an academic position than

for a job in the business world. It’s a good idea to take this into consideration and emphasize

those things that best qualify you for the job or position you are seeking.

It will help you to let potential employers know where they can obtain your credentials file.

This file should have at least three letters of recommendation in it. When you write letters of

inquiry to potential employers, you can tell them where your file is located and how they can get

it. You may want to include a copy of your CV with the letter of inquiry. This makes it a lot

easier for potential employers to know whether your qualifications fit the job and if they are

interested in you.

academic record of your education and training

preparat ion • Academic preparation is very important for your life’s work.

-Where did you receive your academic preparation? At Ohio State

University.

administrative background and involvement you’ve had in administration

• John’s administrative experience is vast and impressive.

-Who is the administrative assistant? Her name is Jane.

advance move forward, move ahead, improve something

• Getting a good education helps greatly to advance you in your career.

-When will you advance to the last level? As soon as I complete my studies.

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background information about your education experience

• My background includes a variety of business ventures.

-Do you have any background in marketing? Yes, several years.

b i l i n g u a l ability to speak two languages

• People who speak well two languages are considered to be bilingual.

-Is John bilingual? Yes, he is.

c a r ee r what you do for a living, your profession

• I have a career in computer technology.

-What career do you plan to follow? I hope to be an accountant.

chal lenge a task that requires extra attention and effort

• I enjoy a good challenge.

-Did Jane meet the challenge? Yes, she did.

compose write, create, prepare, put something together

• It’s helpful to compose an easy-to-read CV and letter of inquiry.

-Did you compose the letter? Yes, I did

cover letter a letter of inquiry you send with your CV enclosed

• The cover letter should introduce you and state your purpose.

-You have a nice cover letter on your resume. Thank you.

date of birth the day you were born

• My date of birth is July 1, 1936 (7-1-36).

-What is your date of birth? It’s July 4th, 1776.

education your study history from high school through university

• I received my education at Brigham Young University.

-What is your highest degree of education? I have a Ph.D.

exper ience background, development, research, a history of what you’ve done

• I’ve had five years of administrative experience as Director of the Center

for Learning.

-Where did you get your business experience? Working for a company.

hiring decision the choice a company makes to employ someone

• It was a difficult hiring decision.

-When was the hiring decision made? Last week.

interests activities or hobbies you like to do during your free time

(hobbies) • I have a variety of interests, including hiking, reading, and family.

-What interests does Jane have? She likes to write, read, and ski.

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i n t e r v i ew discussion, meeting with a prospective employer for a job

• The interview is a mandatory part of the hiring process.

-How did your interview go? It went very well, thanks.

letter of inquiry a letter you write to potential employers to ask about a job

• I am writing this letter of inquiry regarding a position with your

company.

-How many letters of inquiry did you send out? I sent out thirty.

letter of a letter written by another person regarding you and your qualifications

recommendation • I have included three letters of recommendation from people who know

my work.

-Would you write a letter of recommendation for me? Yes, I would.

miscel laneous personal information such as nationality, languages spoken, marital

status, interests

• I have had miscellaneous assignments to work on solving difficult

programming problems.

-Did you place any entries under miscellaneous? Yes, I did.

nat iona l i ty the country you belong to, such as American, Mexican, Japanese

• My nationality is Swiss.

-How many different nationalities work for you? About a dozen.

native language the language you learned as a child

• My native language is English.

-Have you forgotten your native language? No, I have not.

object ive the kind of work you are looking for and want to accomplish

(career goal) • My job objective is to find employment in a company where I can use my

training and skills in computer technology.

-What is your job objective? To be employed by an international company.

personal data items such as your birth date, marital status, present position, academic

address, and home address

• My personal data are included in my CV.

-Please include accurate personal data. I will do that.

pos i t ion job, vacancy

• I’m applying for a position in banking.

-What is your position? I’m the vice president.

profess iona l activities that you have done as a professional in your field of work

act i v i t i es • My professional activities include presentations and membership in

national organizations.

-Have you listed your professional activities? Yes, I have.

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professional descriptions of professional certificates you hold

cert i f i cat ion • My professional certification includes certificates from Utah and Idaho.

-Do you have professional certification for this state. Yes, I do.

pub l i cat ions papers, articles, reviews, or books you’ve published

• I have several publications in the field of technology.

-Who printed your publications? The Publishers Press.

qua l i f i cat ions the unique education and experiences that make you able to do a job

• A look at my qualifications will show that I am qualified to teach

computers, program in C++, and do most computer-related jobs.

-Does John have all the qualifications for the job? Yes, he does.

reference a person who is able to comment on your qualifications and abilities

• I have included three references from people who know my work.

-Could you give me the names of your references? Yes, I could.

resume a page or two outlining your education and experience

• A well-written resume is an important part of your file.

-Could you send me a copy of your resume? Yes, I could.

seeking looking for, searching

• I am seeking a job in higher education.

-What type of job are you seeking? One that is secure and pays well.

s k i l l the proficiency and ability you have achieved in your chosen field

• I have some skill in the use of computers for speech recognition.

-Did John use skill in dealing with the customer? Yes, he did.

sty les ways of doing something

• Different jobs require different styles.

-What letter-writing style did you use? I used the block style.

t r a i n i n g practice and education in learning how to do things in your chosen field

• My training in computer technology has developed my interest in

computer applications for self learning.

-When do we get special training? It will happen next week.

work history a listing of all the jobs and work experience you’ve had

• A review of my work history will show that I have held two significant

jobs over the past five years.

-Did you include a record of your work history? Yes, it’s included.

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A Sample Letter of Inquiry with Accompanying Resume

Paco Perez

Bolivar 212

Colonia Roma

Quito, Ecuador

July 1, 2003

Mr. Juan Fulano

Personnel Director

ABC Company

Porfirio Díaz #15

Oaxaca, Oaxaca

México

Dear Mr. Fulano:

I am writing this letter of inquiry regarding the position of Research Assistant that you recently

advertised in the Job Placement Bureau.

I am well acquainted with your company and know of its excellent reputation. I am interested in

working for a company that is on the cutting edge of research in technology. I notice that the Job

Description Sheet lists areas in which I have training and interest.

Attached you will find a copy of my Resume which gives a summary of my training and

qualifications. It also contains the names of three references whose letters are on file in my

complete packet that is available upon request.

The prospect of employment with your company is very attractive to me. I am available for

interview at your convenience. You can reach me at (801) 555-1234 by phone or email at

[email protected]. I look forward to hearing from you.

Sincerely,

Paco Perez

encl: Resume

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Paco PerezBolivar 212, Colonia RomaQuito, Ecuador(801) 555-0243 Cell (801) 555-5649 HomeE-Mail: [email protected]

Objective Work in a people-oriented environment using skills and experience in technology,

leadership and vision to provide industry-leading service.

Experience

April 2002- Certiport, Inc. Quito, Ecuador

Present Marketing & Public Relations

Assist with the planning of promotions, programs and events. Preparation of marketing materials for presentations and media packets. Plan and maintain event calendar. Locate and work with sponsors. Schedule activities, meetings, travel and conferences.

Sept. 2000 – Certiport, Inc. Guayaquil, Ecuador

April 2002 Human Resource Specialist

Perform administrative functions associated with the development, coordination and

administration of all aspects of human resources functions, to include recruitment, compensation, benefits, employee relations and risk management. Duties and responsibilities include: recruiting new employees; administering the non-payroll-related aspects of all benefit plans; developing training programs; promoting workplace safety; assisting employees; and providing general support within the Human Resources Department.

• • Prepare and publish advertisements for vacant positions.• Receive and process all applications for employment. • Check references and background on potential new hires.• Conduct general employee orientations for new hires. • Anticipate and process employee performance evaluations and pay adjustments. • Provide benefit assistance (troubleshooting) for employees as needed. • Assist with supervisory training. • Assist with planning and making arrangements for special events such as the

annual employee Lagoon Day Party, employee Christmas Dinner, and other employee lunches and parties.

• Prepare and/or generate routine correspondence, letters, memoranda, forms, reports, and other documents via computer.

• Copy and distribute correspondence, memoranda, reports, and other materials.• Respond to routine requests for information from officials, employees, members

of the staff, and the public.• Use knowledge of various software programs to operate a computer in an

effective and efficient manner.

• Maintain a comprehensive, current knowledge and awareness of laws and

regulations pertaining to all aspects of public personnel administration; maintain professional affiliations; read professional literature; attend workshops and training sessions as appropriate.

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Feb. 1999- Wolf Electronix Quito, Ecuador

Oct. 2000 Accounting Manager

Basic knowledge of bookkeeping and accounting practices––specifically knowledge of

accounts payable, accounts receivable, and general ledger.

• Review and analyze each account in the general ledger for accuracy.• Calculate and record the earned commission by our sales partners, prepare

payments for them, and reconcile any problems which may arise.• Daily review of custom orders for credit approval or denial.• Coordinate month-end closing process w/department staff. Closing the month in

a timely manner. Producing financial statements • Perform collections calls, research invoices and payments, post cash, and input

receivables data into Made2Manage, a computerized materials management/ accounting system.

• Work directly for the Chief Financial Officer in a busy and challenging environment.

Sept. 1997 – Selnate International Quito, Ecuador

Oct. 2000 ESL Tutor – Teaching English as a Foreign Language

Tutored Japanese students in English Conversation Mastery Skills. Helped prepare

students for English as a Second Language proficiency test. Provided opportunities for students to experience and apply learned conversation skills in everyday life.

• Provided ESL teaching materials and activities for English conversation.

• One-on-one individual conversation tutoring.

Education

2000 Universidad de Las Americas

B.S. Sociology, minor in Music

• Full tuition scholarship

• Worked 20-40 hours while going to school

1997 Colegio de Guayaquil

A.A. Music Theory and Vocal Performance• Full tuition scholarship• Worked 20 – 40 hours while going to school

Certifications &

Accomplishments Brigham Young University, Provo, Utah• Studied two years of English, both spoken and written

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Sample Job Interview Procedures and Questions

1. The interviewers might want to see your interview portfolio and ask you to explain all the documents you have

included in it.

2. You might be interviewed by several people at the same time.

3 They could ask you to comment on certain problems and how you would handle them.

4. Tell us a little about yourself.

5. Why do you want to work with our company?

6. What do you think you will bring to this job/company?

7. What do you see yourself doing in five years?

8. Give us an overview of your academic preparation.

9. What is your approach to working with the public or clientele?

10. Why have you chosen _______________ as a career?

11. Can you think of anything that could be done to improve our program/company/products?

12. Is there anything else we should know about you that is important to our hiring decision?

13. You may be given a situation and asked how you might handle it.

14. What do you know about our company?

15. How do you feel about using technology on the job?

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Correspondence Vocabulary

Responding to Correspondence

Do you receive a lot of correspondence, some of which is just junk mail? Do

you respond to every bit of correspondence and mail that comes across your

desk? I’ve found that it’s best to handle each piece of mail only once, if

possible, in order to save time. I immediately throw away junk mail. The rest

of it I handle personally and delegate what I can to the secretary.

I never dictate a letter. It’s much faster to write, think, and compose my

thoughts at the computer. I keep a letterhead form on my computer, and

this makes it easier for me to quickly compose a response to the various

letters received. For some purposes I simply use a form letter, and this

greatly speeds up my response time.

address directions to the place where you are sending a letter or correspondence

• John’s home address is located in the directory.

-Which address did you put on the envelope? John’s business address.

bcc blind carbon copy (to)

• bcc: John Doe

-Did you send a blind copy to office? Yes, I did.

cc carbon copy (to)

• cc: John Doe

-Did you cc the memo to Mr. Stanley? Yes, I did.

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comes across lands on or comes to your desk for you to handle

• Much correspondence comes across my desk every day.

-What do you do with mail that comes across your desk? I read it.

correspondence writing, letters, notes

• Correspondence is communication between two or more people.

-Do you receive much correspondence? Yes, I receive a lot.

Dea r the first word of a greeting in a letter

• Dear John, I have not been able to write sooner because . . .

-How did you begin the letter? I began it with Dear Sir.

Dear Madam polite greeting for a woman

• Dear Madam: I am writing you to ask about . . .

-How did you address her? Dear Madam.

Dear Sir polite greeting for a man

• Dear sir: I am writing you in regards to . . .

-How did you address him? Dear Sir.

delegate assigning someone to do a job, authorize

• It is important to learn to delegate tasks to others appropriately.

-To whom will you delegate this task? I'm going to delegate it to John.

dictate one person speaks and another person writes it down

• The boss will dictate a letter to the secretary.

-John will have to dictate the letter tomorrow. That will be fine.

enc l : enclosure, means that something is included with a letter you are

sending or have received

• encl: resume

-There are two enclosures with this letter. Fine.

Gentlemen greeting when writing to a company and not to any particular individual

in the company

• Gentlemen: I write you this letter to inform you that . . .

-How did you address them? Gentlemen.

junk mail mail that is unsolicited, mail you don't care about

• Junk mail is a big problem nowadays.

-What do you do with junk mail? I throw it in the garbage.

letterhead a sheet of paper with a specific name and address; it’s generally located

in the upper left hand corner or top center

• The letterhead stationery is located in the first drawer.

-Did you write the letter on letterhead stationery? Yes, I did.

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Mr., Ms. titles for a man, woman (married or not), married woman, unmarried

Mrs., Miss woman

• Mr. Johnson stated that he could see me tomorrow.

Ms. Johnson stated that she could see me tomorrow.

Mrs. Johnson stated that she could see me tomorrow.

Miss Johnson stated that she could see me tomorrow.

-What is Mr. Jones’ first name? It’s John.

-What is Ms. Jones’ first name? It’s Jane.

-What is Mrs. Jones’ first name? It’s Judy.

-What is Miss Jones’ first name? It’s Julie.

P . S . postscript, something added after your signature

• P.S.

We will meet next Monday instead of Tuesday.

-Was there a P.S. at the end of the letter? Yes, there was.

registered mail sending a letter or package that has to be signed for by the person

receiving it

• John received a letter by registered mail today.

-How did you send the package? I sent it by registered mail.

sa lutat ion the first line of a letter, and you generally begin it with "Dear . . . "

(greeting) • Dear John, oh how I hate to write . . .

-What salutations did you use? Dear John.

sign a letter you write your name at the end of your letter or document

• The president must sign the document

-When did the director sign the contract? He signed it yesterday.

s ignature a person’s written (signed) name

• The document carries the signature of the president.

-Whose signature was on the document? It was the director’s.

Sincerely (Yours) polite ending to a letter

• Sincerely, John

-How did you end the letter? With “Sincerely Yours.”

Very Truly Yours polite ending to a letter

• Very Truly Yours, John

-How did you sign the letter? Very Truly Yours.

Yours Truly polite ending to a letter

• Yours Truly, John.

-How did you end the letter? With “Yours Truly.”

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Employment

Are You Gainfully Employed?

How many jobs have you had in your life? What was your favorite job? How long did it last? Were you ever fired from a job? Some of these questions are personal and should not be asked. I’ve had many jobs during my lifetime. My best jobs provided good salary and benefits. I’ve never been employed by a company that gave bonuses. Certain private businesses do this, and I think it’s a good idea. This practice makes for happy employees. It makes them feel valued.

I’ve been an applicant for a number of jobs. Compensation is an important factor, but I never ask about it in an interview. It’s probably not a good idea. The potential employer might think that is your most important or only concern.

I’ve never been fired from a job but, as an employer, I’ve had to dismiss employees. This is a very painful and difficult process. Sometimes people just get burned out on the job or their job is phased out, and they have to be let go. Many companies have severance packages that help such employees while they look for a new job.

Job hunting can be both interesting and difficult. Sometimes jobs are easy to find, and other times there is a real scarcity of opportunities. The Internet, especially Monster.com, provides a greater opportunity for seeking a new job. This web site lists jobs available all over the country. When searching for a new job, it’s a good idea to establish a file with a placement agency or university career office. This makes it easier to have your complete file sent to potential employers and gives you an advantage in your job search.

app l i cant person applying for a job• There are fifteen applicants for the job.-What is the name of the applicant? Her name is Jane Jones.

bonus additional pay given to employees to reward and motivate them• John received a bonus for his good work.-Did the company give a bonus this year? Yes, one thousand dollars!

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benef its additional assistance and help provided by a company to its employees• The ABC Company has a great benefits package.-What benefits are included with the job? Health and accident insurance.

burned out tired of work, needing a change(job burnout) • A person can get burned out by working many years at the same job.

-Have you ever felt burned out on the job? Yes, several times.

contract agreement, understanding• The contract is for one year of work.-Did the new employee sign the contract? Yes, he signed it last week.

compensation money paid, payment• The compensation for some jobs is quite low. -What compensation did John receive for the work? Five-hundred dollars.

credent ia ls a packet with all of your records, history, transcripts, resume, and letters of(dossier) recommendation in it

• Establishing a credentials file with a career placement office or placement agency is important in responding to job possibilities.-Where are your credentials or career packet located? At the university career placement office.

curriculum summary of an applicant’s education and experiencevita (CV or • A curriculum vita is very helpful in job hunting.resume) -Where is your curriculum vitae? It’s in my application packet.

days off non-working days• John gets 22 days off this coming year.-Do you get many days off each year? Yeah, about twenty-two.

d i sm i s s to fire or let go an employee• The company will dismiss any workers who do not do satisfactory work.-Who did the company dismiss yesterday? John Jones.

duties & respons ib i l i t ieslist of things one does for a particular job • The duties and responsibilities list is available at the personnel office.-Have you listed all the duties and responsibilities? Yes, I have.

employer person or company that hires or employs workers (employees)• My employer is the Sweet Candy Company. -Do you have a good employer? Yes, I do.

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f i l e records, portfolio• One needs a complete file that is accessible to potential employers.-Where are the files for the new hires? They’re in the top drawer.

f i r e (See dismiss)

full time working eight hours a day continually and generally with benefits• John is looking for a full-time job.-Did you get a full-time job? Yes, I did.

ho l iday vacation, celebration, no work• The 4th of July is an important holiday in the USA.-What is your favorite holiday? It’s Thanksgiving.

i n t e r v i ew a private meeting with a potential employer or company• All candidates have an interview with the director. -When was your interview? It was yesterday.

let go fired, dismissed, terminated from a job• The Chief Executive Office was let go by the board of directors.-Have you ever been let go from a job? No.

maternity time of leave from work for a woman to have a babyleave • Maternity leave is an important benefit in the work place.

-How long was your maternity leave? It was two weeks.

notice providing information in advance• The ABC Company put out a notice that they no longer will pay all benefits. -When did they post the notice? First thing this morning.

part time working fewer than eight hours a day and no benefits• Part-time jobs are easier to find than full-time jobs.-Does Jane work part time? Yes, she does.

pay scale the range of salary paid to employees• The pay scale ranges from a low of $25,000 to a high of $60,000 dollars.-Where are you on the pay scale? I’m in the mid fifties.

p e r k s perquisites, valuable things in addition to your regular salary• Some jobs have good perks, like travel and a car provided.-What perks does the job have? Holidays off, snacks, travel money, and others.

personne l company employees• The personnel in ABC Company have great morale.-Who is the personnel director? John Doe is.

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personne l the person in charge of all company personneld i rector • Dr. Dean is the personnel director.

-Did you talk with the director of personnel? Yes, I did.

phased out lowered in importance step by step and finally discontinued• The quality control position is being phased out at this time.-When was the job phased out? Last year.

placement an office that helps people find jobsagency • A placement agency will keep your file and help you in your job search.

-Have you ever used a placement agency? Yes, and it helped a lot.

promotion being moved up or advanced in the company’s structure and pay scale• John received a promotion to Manager. -When does the promotion take effect? Next week.

prospects possibilities or opportunity for a job or success• John has several prospects available to him.-What are your prospects for a new job. Not too bad.

qua l i f i cat ions requirements needed to apply for a job• John meets all the qualifications for the job of personnel director.-Does John have all the qualifications? Yes, he does.

recommendationreference, opinion• Jennifer has good letters of recommendation in her file.-What is your recommendation? Let’s hire her.

r e c r u i t to seek out and employ people for a company• The company will recruit ten new employees this year.-Did you recruit good people this time? Yes, we did.

r e s i gn to quit your job or employment• John will resign from his job next week.-When did the boss resign? Yesterday.

r e t i r e it basically means to leave employment between the ages of 55 to 65• John will retire from his company at age 65.-When do you plan to retire? Next year.

s a l a r y yearly amount of money an employer pays to an employee• The salary for this job ranges between 30 and 40 thousand dollars a year.-Did you get a salary increase this year? Yes, it was a good increase.

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sca rc i ty not many, few, lack of• There is a scarcity of jobs all across the country right now.-I hope the job scarcity ends soon. I hope it will also.

severance an amount of money and/or benefits given to employees who are discontinuedpackage • A severance package helps laid off employees find new jobs.

-Did the severance package help you? Yes, it helped a lot.

sick leave days given for not working because of sickness • The ABC Company has a generous sick leave policy.-How many sick days did you take last year? I had to take several.

staff workers, employees • The staff works hard to bring about certain reforms.-Have you talked with the staff lately. Yes, I talked with them last week.

take on to assume responsibility for something• John will take on the marketing assignment.-When did John take on the new assignment? Last week.

vacation non-working days• John has two weeks of vacation coming. -Did you have a good vacation? Yes, I did.

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Insurance

Vocabulary

Are You Insurance Poor?

How many insurance policies do you have? Do you have a car insurance policy? Boat? Home owners insurance? Have you ever had to make a claim against a policy? It’s been my experience that insurance companies are somewhat independent. They treat you a lot nicer when you buy a policy that when you have to make a claim on it. And when the adjuster looks at the damage, he/she usually favors the company and not you. Therefore, it’s important to work with both a reputable company and a competent agent or insurance representative.

As a policyholder who pays high premiums for car insurance, I have a car insurance policy that covers only liability, towing, and uninsured motorist. Coverage for collision is expensive and not required. It’s especially not so important for older vehicles––the kind I drive.

Large companies have larger risks and burdens to deal with, so they have to have adequate liability coverage, for instance. A company can be sued for damage caused to a customer by a product they sell. Or, they can be liable for an injury a customer receives from a fall or similar accident on their property (in the store). The premiums for these policies are high because the risk for injury or harm is high.

ad juste r a person who determines the amount of money to be paid for damages• The insurance adjuster came by to assess the damage.-Did you meet with the adjuster? Yes, we met yesterday.

burdens obligations, responsibilities, duties• Tax burdens are impossible to eliminate.-Some people carry many more burdens than others. I agree.

c l a i m an application form you fill out for payment from an insurance(make or file a claim) company

• John made a claim for payment for the damage.-It’s not easy to make a claim? That’s for sure!

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comprehensive insurance coverage that includes most everything • A comprehensive insurance policy provides the most coverage.-It’s best to have a comprehensive policy. I agree with you.

c o l l i s i o n insurance coverage to repair or replace your car if you wreck it• Collision coverage is necessary if you own an expensive new car.-Do you carry collision coverage on your car? No, it’s too old.

coverage the protection an insurance policy gives you• Most insurance companies provide full coverage.-Do you have full coverage on your car? No, I don’t carry collision.

damage loss, suffering, cost• The accident resulted in a lot of damage.-Who paid for the damage to your car? My insurance company.

i n j u r y hurt, pain, damage to your person• The accident caused severe injury.-How extensive was the injury? It was quite serious.

insurance agent an agent (person) who sells insurance• John works as an insurance agent.-Do you know any insurance agents? Yes, one.

insurance policy an agreement between a person and an insurance company• An insurance policy costs money, but it helps if you are seriously injured.-How did your insurance policy help you? It paid for my hospitalization.

l i a b i l i t y being responsible for something(responsibility) • The company may or may not assume the liability for its workers.

-How much does liability insurance cost? It’s quite expensive.

l i a b l e you are legally obligated to pay for any damage or injury you cause• If you break something, you are held liable for the loss.-Are you liable for the damage? I hope not!

l o ss death, injury, harm, or damage

• The accident caused a great loss.-How much loss was there? About $10,000 worth.

po l i c y an insurance contract or agreement• John has a policy with the XYZ Insurance Company.-Do you deep your policy in a safe place? Yes.

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po l i cyho lder a person with an insurance policy• John is a policyholder with the XYZ Insurance Company.-Many policyholders do not keep their policy up to date. Yes, I’m one of them.

p r e m i u m a monthly or yearly payment on an insurance policy• John’s insurance premium is $50 dollars a month. -How much is your premium? It’s about $500 dollars a year.

product l iabil ity the liability or responsibility of a company for damage caused by any of its products that people buy• Some products have a high product liability.-Companies pay a lot for product liability. I’m sure that’s true.

publ ic l iabi l ity the responsibility of a company for damage caused to a member of the general public or its customers• All companies face public liability issues on their premises.-Public liability is costly. Yes.

reputab le with a good record, trustworthy, responsible(reputation) • Bear River Mutual is a reputable insurance agency.

-What insurance agency do you use? I use Travelers.

r i s k the chance or possibility that injury, damage, or loss will happen • Some products have a greater risk than others.-Are there risks involved? Yes, some.

sued accused or charged and taken to court for restitution of pay• The company was sued because of its negligence.-Have you ever been sued? No, fortunately, but I have insurance coverage just in case.

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Money MattersVocabulary

Got Money?

Money, money, money. Everybody needs money. As they say, “Money makes the world go ‘round.” Without money, we would have to exchange goods and labor, or devise some kind of exchange substitute to pay each other for services and goods purchased.

Many people simply go to an ATM when they want money. I never do this because it’s too easy to go into debt. Eventually that money has to be paid back. Some people run up a huge credit card debt. That debt also has to be paid off eventually. Sometimes people go so far in debt that they cannot pay it. Some of these people take out bankruptcy.

I always try to carry a small amount of petty cash around with me in the form of paper currency. I don’t like to carry coins because they’re too heavy and awkward in my pocket. Some people carry large amounts of currency on their person. This is not a safe practice, because they could lose it or be robbed. Others carry a checkbook, and this is generally safer. However, if they lose their checkbook, they could also lose a lot of money and even have their identity stolen. But most people carry “plastic money” or a credit card around. A credit card is very handy, but you must be careful not to incur a large debt, lose the card, or have it stolen.

ATM Automated Teller Machine, a machine where you withdraw money• John withdrew $50 dollars from the ATM.-Is there an ATM machine nearby? Yes, just down the street.

awkward clumsy, difficult to do• This is an awkward way to do things.-Do you carry coins in your pocket? No, it’s too awkward.

b i l l paper money (a ten-dollar bill) • I found a twenty-dollar bill on the floor.

-Did you receive change in paper bills? Yes, I did.

b u y purchase something, give money for something(pay for) • I like to buy things in the store.

-What did you buy? I bought a computer.

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cash coins or paper money (currency) (money) • Do you carry cash with you?

-Do you have any cash on hand? Very little.

c ash i e r a person who receives your money in a store, bank, or business • The cashier handles a lot of money every day.-Where is the cashier? She’ll be right back.

change small amount of cash• John has some change in his pocket.-Do you have some change I can use? Yes, here’s some.

co in a piece of money made of copper, silver, nickel, gold, or a combination of these metals • Some people collect coins as a hobby.-How many coins do you have. About ten.

c u r r ency the money used (in circulation) in any given country (money) • Today’s currency wears out rapidly.

-Do you carry much currency in your purse? No, not much.

debt money that you owe another person or business • John has a large debt that he owes the bank.-We need to get out of debt fast! I agree.

devise create, bring about, make, invent• John will devise a way to accomplish the impossible.-Did John devise a good plan? Yes, it worked very well.

exchange rate the rate at which one country’s currency (money) is exchanged for that of(rate of exchange) another • The exchange rate is twelve to one.

-Did the exchange rate fluctuate last month? Yes, a little.

goods things you buy and use(items) • Many goods are sold in a department store.

-How are the goods delivered to the store. With a delivery truck.

i n c u r cause to happen, make happen(bring about) • You might incur a large debt and responsibility

-Did you incur much debt? No, I was careful not to do that.

i nvest to put money into a business or the stock market for profit• It’s a good idea to invest your money wisely.-Where did you invest your money? In the Stock Market.

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legal tender currency (money) that you use to pay a debt or buy goods or services (money) • The one-dollar bill is the most common legal tender.

-I will pay you in legal tender. That’s fine with me.

petty cash a small amount of money(change) • I always carry some petty cash with me.

-Do you have any petty cash? Yes, some.

purchase buy something, pay money for something• John will purchase a new car next year.-What will you purchase with your money? A bike.

s e l l exchange something for money• I like to sell things.-What did you sell last week? I sold my car.

speculate to risk or take a chance on buying something for a fast profit (speculation) • Some people like to speculate on the stock market.

-It’s not good to speculate too much. I agree on that.

spend use your money to buy something• Some people spend a lot of money on books.-Where did you spend you money? At the amusement park.

stolen taken away without your knowing it, robbed, swiped(ripped off) • The credit card was stolen yesterday.

-How did you lose your credit card? I didn’t––it was stolen!

transact ion an exchange or deal(cut a deal) • John made a large transaction today at the bank.

-When was the last transaction made? Yesterday.

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Presentations

Giving A Presentation

In making a successful presentation in front of a group of

people, one must keep several key points in mind. To begin

with, it’s a good idea to have visual aids prepared well in

advance and know how each aid will be used during the presentation. Also, the whiteboard should

be clean with markers available. The overhead projector should be set up, and the

transparencies placed in their order of use.

Addressing the audience with an appropriate title, such as ladies and gentlemen, is a good way to

open your presentation. If you are in a large room, then a microphone will be important.

An important element in any presentation is the rapport the presenter establishes with his/her

audience. Your own body language, especially facial expressions, is extremely important. It’s

also good practice to read the body language of your audience. If some are yawning, gazing off,

nodding their heads, talking, or acting bored, then it’s necessary to change the pace and

recapture attention. Sprinkling your presentation with short vignettes, personal experiences,

stories, and a change in voice tone can help maintain attention and interest. Remember that

variety in manner of presentation will help capture and maintain interest.

Turning now to other presentation helps, flip charts and handouts are useful because they allow

the presenter to move freely and interact with the participants. They allow for a change of pace

and focus attention on a specific concept. The presenter can use a pointer to direct attention to

key information on a chart or image projected on a screen.

Finally, before winding down your presentation, it’s good practice to summarize the main points

and conclude by thanking your audience for their attention and participation.

audience the people a presenter talks to, people who listen to a presentation

• There is a huge audience present today

-How did the audience react to the presentation? Very positively.

b lackboard the large area or board on the wall where the teacher writes

information

• The blackboard is a very common classroom item.

-Have you considered using the blackboard? Yes, but it’s too small.

body language this is nonverbal communication you give by your expressions and

body posture

• Your body language communicates certain information.

-What did his body language tell you? That he was bored.

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cha l k the teacher uses this to write on the blackboard

• Chalk is used to write on the blackboard.

-I’m out of chalk. I’ll get you some

conclude finish, stop, bring to an end

• I thought the speaker would never conclude his talk.

-When did the presentation conclude? About an hour ago.

element part, component

• Voice projection is an important element in a presentation.

-What element did the presenter key on? Rapport with the audience.

f a c i a l something to do with the face

• Facial expressions carry meaning.

-What facial expression did the presenter use a lot? One of kindness.

finally . . . a word used to introduce your final comment

(at last) • Finally, I’d like to express my gratitude for this experience.

-And now, finally, I’ll close with this comment. Thank you.

flip chart a pad of large paper sheets on a stand

• The flip chart contained the main points of the presentation.

-Could you move the flip chart for me? Yes, I’d be happy to.

focus concentrate, fix

(zero in on) • The presenter helped the audience focus on basic issues.

-Did you lose your focus? No, not once.

for example . . . words you use to introduce an illustration or point

(for instance . . .) • For example, John always begins his talk by telling a story.

-What’s the concern? Well, for example, we don’t have much time left.

gazing looking around, not paying attention

(staring) • The students were gazing out the window.

-Why were they gazing out the window? They were bored.

handout information on paper that a presenter gives to people at a presentation

• The handout had many good ideas on it and was very helpful.

-Will you help pass out the handout? Yes, I will.

i n teract to act upon one another, interchange

• An effective presenter interacts with the audience.

-How does Jane interact with others? Very well.

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in conclusion . . . words you use to indicate the final part of your presentation

• In conclusion, let me say that it’s been a pleasure to be here.

-He said, in conclusion, this is my final point. He did?

key points the most important items you want to talk about

(main ideas) • The presenter emphasized several key points.

-What were the key points of the presentation? Thrift and hard work.

ladies and polite words you use to address an audience or class

gentlemen • Ladies and gentlemen, it’s my pleasure to be with you today.

-Did the presenter address them as “ladies and gentlemen?” Yes, she

did.

m a r k e r a pen with a felt tip for writing on a whiteboard

• Markers come in a variety of colors.

I need markers for the whiteboard. I’ll get you some.

microphone an electronic device that you speak into to amplify your voice

(mike) • The speaker used the microphone to her advantage.

Is the microphone connected? No, I’ll connect it.

nodding their heads drowsy, sleeping, dozing

(doing head bombs) • Everyone was nodding their heads.

-Why were they nodding their heads? They were bored and tired.

OHT overhead transparency, a sheet of film with information that is placed

on the overhead projector and projected onto a screen

• The OHT had all the important data for the presentation on it.

-Where’s the OHT? It’s over there.

overhead projector a machine that projects an OHT onto a screen

• The overhead projector is very helpful in a presentation.

-Could you help me with the overhead projector? Yes, I’ll help you.

pointer a rod, stick, or laser a presenter uses to point at things on the screen

• John used the laser to point out certain information on the screen.

-Would you hand me the pointer? Yes, here it is.

rapport the relationship between presenter and audience

• The presenter established a good rapport with his audience.

-Did the speaker establish a rapport? Yes, he did.

recapture capture again, regain, get again

• The effective speaker knows how to recapture attention.

-What did she do to recapture attention? She changed the pace.

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screen the surface on which images are projected

• The presenter used a large computer screen to show the information.

-Where can we place the screen? Place it in the corner.

s l i d e 2x2 photo transparency or 35mm slide

• This next slide shows a view of the mountain from the north.

-Did you preview the slides? Yes, I did.

s p r i n k l i n g scattering, spreading, distributing

• Some presenters have an effective way of sprinkling their talk with

interesting stories.

-Sprinkling your talk with variety is effective. Agreed!

to start with . . . words you use to begin speaking about something

(to begin with . . .) • To start with, let me state that growing old is something we all face.

-He said, to start with, this is my first time. Yes, I heard that.

t ransparenc ies clear film used to project images on a screen

• Transparencies help make information visible to more people.

-Are the transparencies ready? Yes, they are.

turning now to . . . words you use to change from one topic to another

• Turning now to the area of western settlements in the United States,

we’ll take a look at the Oregon Trail.

-Turning now to the problem at hand, what do you suggest we do? I

think we should try to make some modifications.

visual aids things that a presenter can use in a presentation, such as films, maps,

charts, pictures and objects

• Visual aids help to capture the attention of the audience.

-Did the visual aids help? Yes, a great deal.

whiteboard a large white area or board on the wall a presenter or teacher uses to

write information on with a marker

• The whiteboard is slowly replacing the blackboard as a medium for

presenting information in the classroom.

-Would you help me with the whiteboard? Yes, I will.

winding down getting ready to stop, slowing down

• The presenter had a hard time winding down!

-I thought he was winding down some time ago. So did I.

yawn ing opening your mouth involuntarily because of drowsiness or boredom

• Everybody was yawning.

-It’s difficult to keep from yawning when you’re bored. That’s true.

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Sales and Selling

Are You a Natural?

Selling or working in sales requires special talents. Some people are natural sales people. Such

people understand the buyer or client and are able to close a deal without a lot of unnecessary

sales pitch. This makes the customer feel better about his/her purchase. A good sales person

will treat the customer right and follow up after a sale is made. After-sales service, in fact, is

an important part of marketing strategy.

Most customers are looking for a “deal,” and a sales representative will try to provide the best

package deal possible. Sometimes there are obstacles and objections to overcome in finalizing a

good deal, but the effective sales rep will learn how to avoid or get around these obstacles and

objections. Customers like to be treated right and feel that the sales rep has their best interest

in mind.

If a sales person locates a good “lead” or prospects for a sale, he or she will try to present the

product as skillfully as possible. Following a good lead can sometimes result in getting additional

leads. A satisfied customer or client will promote the product with his/her friends. Word of

mouth is a powerful way to promote a product.

There is a difference between retail selling and selling wholesale. The retail sales person

generally works in a store that sells small quantities to the public. The wholesale

representative represents the manufacturer of a product and travels to companies and stores to

sell the product to them in bulk or large quantities at a lower cost. After a store or company has

placed goods or products in their inventory, they mark up the price above the wholesale cost and

sell their goods at retail prices. Competition helps to keep the retail and wholesale prices down,

and this is good for the buying public. Sometimes wholesalers will make special concessions or

give incentives in order to close a deal with a company or store. These can range all the way

from better service agreements and guarantees to generous buyback or return privileges in case

a product doesn’t sell. Sometimes a larger discount is given in order to move a product.

12 Sales and Selling

161

a natural a person with native or natural talent to do something

(natural-born) • Jim is a natural at selling things. He just knows how to do it.

-Is he good at what he does? Yes, he’s a natural.

after-sales service the help a company provides after it sells you something

• Costco has great after-sales service.

-Are you satisfied with their after-sales service? Yes.

at cost selling wholesale or for what it costs to manufacture something

• Wholesalers sell products at cost to retailers.

-How did you get your car so cheap? I got it at cost.

avoid evade, circumvent

(get around) • We tried to avoid as many problems as possible.

-How did you avoid them? We anticipated how to work around them.

buy back a business offers to buy back a product if you don’t like it

(return privileges) • the buyback plan convinced me to make the purchase. Good idea.

(refund)

b u y e r a person or customer who buys something from a store or a person

employed by a company to buy wholesale products directly from the

manufacturer

• John works as a buyer for the ABC Company.

-Buyer beware! That’s for sure!

buyer’s market when the economy favors the buyer

• We live in a buyer’s market right now.

-Do you think we’re in a buyer’s market? Yes, I do.

client a person or company that buys services or goods

(clientele) • The seller must always treat the client with respect.

-Who is your biggest client? The fast food industries.

close a deal to make or complete a deal or sale, to make a sale

• They closed the deal last Wednesday.

-When do you plan to close the deal with ABC Company? We hope to do

it next month.

competit ion a business or others who are selling or doing the same things you are

• Competition drives costs down.

-Who represents the biggest competition for you? The Cisco company.

concessions compromises, settlements, agreements

• Sometimes making concessions is the only way to solve a problem.

-What concessions did the company make? They agreed to give more

vacation time to the employees.


162

customer a person who buys something from a store or other business

• The seller must always treat the customer with respect.

-Why do you have so many return customers? Because we treat them

well.

deal a transaction, agreement, or exchange

(package deal) • It’s a deal!

-This is a good deal for us. I agree.

discount a reduction in the retail or wholesale price of something

• Most items come with a discount.

-How much discount do you give. We give 10%.

f i n a l i z i n g bringing a deal or something to a close, finishing

• We had a difficult time finalizing the agreement.

-What took so long in finalizing the deal? Paperwork.

follow up to continue communication after a sale or contact with a customer

• follow up is important if you want to make a sale.

-Did you do the follow up on this client? No, John did it.

guarantee an obligation or warranty that a product will be repaired or replaced if

it doesn’t work or breaks

• The guarantee on this product is for three years.

-For how long is the guarantee on this item? It’s three years.

in bulk in mass or large quantities or amounts

• If you buy in bulk, you get a better price.

-Do you sell in bulk? Yes, to retailers only.

incent ives rewards, bonuses, encouragements

(perks) • Incentives are a great way to motivate employees.

-what incentives were given? Bonuses and higher salaries.

invoice price the price that the retailer pays for a product

• What is the invoice price for this car?

-Will you let me see the invoice price? Yes, here it is.

i nvento ry amount of goods or merchandise on hand (available)

(supply) • The company has a large inventory to sell.

-How’s the inventory now? It’s adequate for now.

lead a potential customer or information about a good deal

• All leads should be followed.

-John gave us a good lead. Yes, we need to follow up on it.


163

maintenance providing service on a product after it’s sold

• Most products carry a maintenance agreement.

-What is the maintenance agreement? It’s for 90 days.

marketing strategy the way a company markets or promotes its products

• Volkswagen has great marketing strategy.

-Do you like their marketing strategy? Yes, I do.

m a r k u p increase in the price of an item

• A markup of 50% may be excessive.

-How much is the markup on this item? It’s 20 percent.

on sale an item is marked down or priced lower in order to sell it

• Stores always have items on sale.

-What is on sale today. There’s a special on shoes.

obstacles barriers, difficulties

• There are many obstacles to face when running a business.

-What was the biggest obstacle? Finding and hiring quality people.

product an item for sale

• This product is made in the United States.

-What country makes many products? I would say Japan.

prospects potential customers or opportunities

• Tourists make good prospects for stores.

-Where do you find good prospects? They’re everywhere.

reduced to sell the price is lowered in order to sell a product

• These items are reduced to sell.

-When will they be reduced to sell? Tomorrow.

representative a person who works for and represents a company or business

(sales rep) • John works as a sales representative for a large company.

-Where is the sales representative? He’s on break.

retail selling to the general public at retail prices

• Retail prices are generally higher in tourist towns.

-Do you like working in retail? Yes, I do.

r e t a i l e r a person or company that sells at retail prices

• Being a retailer in the city is a demanding job.

-How many retailers are there in the city. Over a thousand.


164

sales pitch talk that a sales person uses to sell a product

• John gave a good sales pitch on that product.

-Did you believe his sales pitch? No, it was not convincing.

seller’s market circumstances that favor the seller or retailer

• It’s a seller’s market nowadays.

-When should I sell? Wait until it’s a seller’s market.

service work done in return for money

• Some companies provide excellent service.

-What service do you provide? We help companies find clientele.

spec ia l an item marked down and sold at a special price for a day or short

period of time only

• Today’s special is available in the sports department.

-When will the computers go on special? Sometime next month.

wholesale to sell in bulk at lower prices to retailers

• Wholesale prices are lower than retail prices.

Do you sell wholesale? Yes, but only to retailers.

who lesa le r a person or company that sells at wholesale prices only

• To be a wholesaler you have to establish an account with the

manufacturer.

-Who is your wholesaler? It’s the XYZ company.

word of mouth getting recognition when satisfied customers tell others about a product

• Word of mouth is our best way of advertising.

-How did they learn about our business? By word of mouth.


165

Basic

Vocabulary

Study©2003 Glen W. Probst

Contents

1 Feelings & Descriptions 6 The Body

2 How’s the Weather 7 Map of USA

3 Buying Groceries 8 Word Constructs

4 Applying for a Job 9 Word Categories

5 Giving Directions 10 Word Webs

166

W Cat.

W Con.

W Ws.

Hawaii

Texas

New MexicoArizona Oklahoma

Utah

Nevada

ColoradoCalifornia

Wyoming

IdahoOregon

Washington

MontanaNorth Dakota

South Dakota

Nebraska

Kansas

Louisiana

Arkansas

Missouri

Iowa

Minnesota

Wisconsin

Illinois

Michigan

Indiana

Kentucky

Tennessee

MississippiAlabama

Georgia

Florida

SouthCarolina

North Carolina

Virginia

WestVirginia

Ohio

Pennsylvania

New York

New Jersey

Maine

New Hampshire

Vermont

Massachusetts

ConnecticutRhode Island

Delaware

Maryland

Alaska

Feelings & Descriptions

Presentation

I'm hot. He's cold.

I'm hungry. He's thirsty.

John's sleepy. Ben's tired.

He's fat. He's thin.

I'm right. You're wrong.

We're sick. They're well.

He's happy. He's sad.

I'm afraid. Lee's unafraid.

I'm pleased. You're mad.

Vocabulary & Expressions

B a s i c Add i t i ona l

I'm (I am) I'm happy to meet you. I'm pleased to be here.

John's (John is) John's tired today. I'm good. You're bad.

Jane's (Jane is) Jane's not afraid. He's rich. She's poor.

You're (You are) You're my best friend. I am twenty-five years old.

We're (We are) We're friends. I'm hot today.

They're (They are) They're sick today. It's cold today.

He's (He is) He's mad at me. He’s happy with me.

She's (She is) She's right all the time. She’s wrong all the time.

I'm here. He's there.

I'm a student. I'm American.

167

hot, cold

hungry, thirsty

sleepy, tired

right, wrong

sick, well

happy, sad (unhappy)

afraid, unafraid

pleased, mad

emotionalsad

right

afraid

happy

pleased

wrong

mad

unafraid

phys ica lhot

sick

tired

sleepy

well

cold

fat

hungry

thirsty

I’m warm but he’s cold. When

I’m hungry, I’m also thirsty.

John’s sleepy but Ben’s tired.

This man’s fat while that man’s

thin. I’m always right, and

you’re always wrong. We’re

sick but they’re well. He’s

happy but she’s sad. I’m afraid

while Lee’s unafraid. I’m

pleased and you’re mad.

Questions & Answers about Feelings

Question Long Answer Short Answer

How do you feel? I feel sad. I’m sad

How does Jerry feel? He feels afraid. He’s afraid.

What’s John like? He is fat. He’s fat.

What are Brad and Ben like? They are thin. They’re thin.

How is Jennifer? She is sick. She’s sick.

How’s Jane? She is thirsty. She’s thirsty.

How are you? I am well. I’m well.

P r ac t i ce

Answer the questions according to the model.

How are you? (well) I am well. I’m well

How are the kids? (happy) ____________________________________________________

What is your friend like? (thin) ____________________________________________________

How does Bob feel? (sad) ____________________________________________________

How do the children feel? (afraid) ____________________________________________________

How is John? (sleepy) ____________________________________________________

How are the neighbors? (sick) ____________________________________________________

How does Emily feel? (hot) ____________________________________________________

How do Tim and Jane feel? (cold) ____________________________________________________

How is Ben? (tired) ____________________________________________________

What’s Mike like? (fat) ____________________________________________________

How’s Tim? (hungry) ____________________________________________________

168

100o

How!s The Weather?

Presentation

Roger: It's a beautiful day.

George: It sure is, nice and cool.

Roger: Does it get cold here?

George: Not really, it doesn't go below twenty degrees.

Roger: How about the wind and rain?

George: We get lots of wind in March and rain in July.

Roger: How hot does it get here?

George: Around one hundred degrees, but it's a dry heat.

Roger: Sounds pretty nice. We're moving here from Florida.


B a s i c Add i t i ona l B a s i c Add i t i ona l

beautiful pretty lots many

around about, close to moving changing residence

nice pleasant dry without water

cool fresh heat temperature

cold freezing pretty very

hot boiling sounds nice looks good

below under and also, &

degrees points rain shower

wind air, breeze We’re We are

169

beaut i fu lpretty

delightful

gorgeous

magnificent

lovely

superb

n ice

pleasant

agreeable

clearpleasing

moderate

balmy

fair

mild

Roger says it’s a beautiful day.

George agrees, and that it’s nice

and cool. Roger wants to know if it

gets cold there. George says not

really, that it doesn’t go below

twenty degrees. Roger asks about

the wind and rain. George says

they get lots of wind in March and

rain in July. Roger asks how hot it

gets there. George says around

one hundred degrees, but that it’s a

dry heat. Roger says that sounds

pretty nice because they’re moving

there from Florida.

Describing the Weather

Rewrite the following according to the example

1. The sun is shining. It’s sunny.

2. The rain is falling. ______________________________________________________

3. There are many clouds. ______________________________________________________

4. The snow is falling. ______________________________________________________

5. The wind is blowing. ______________________________________________________

6. It’s very cold outside. ______________________________________________________

7. The temperature is 100 degrees. ______________________________________________________

8. The temperature is 35 degrees. ______________________________________________________

9. It’s a beautiful day outside. ______________________________________________________

10. There’s a storm today. ______________________________________________________

170

rainbow

It!s raining cats and dogs.

raindrops

lightning

Snowflakes

It!s very cold.

Buying Groceries

Presentation

Brad: What do we need?

Rachelle: Cereal for breakfast, bread and lunch

meat for lunch, and something for dinner.

Brad: Here are the cereals. Do you want a

large or small box?

Rachelle: Large. We use it up fast.

Please go get a gallon of milk also.

Brad: What type of lunch meat do you want?

Rachelle: I like ham. Now, what about dinner?

Brad: Let's have hamburgers on the grill.

Rachelle: Good idea! Hamburgers and French fries.



cereal grain ham smoked pork

breakfast morning meal hamburger ground meat

lunch noon meal gr i l l cooking tool (barbecue)

dinner evening or noon meal (supper) French fries fried potatoes

bread loaves box carton

lunch meat prepared meat use it up eat it, consume it

large big milk drink

gallon 4 quarts

171

Brad and Rachelle are in the

grocery store. Brad asks

Rachelle what they need to buy.

Rachelle says they need cereal

for breakfast, bread and lunch

meat for lunch, and something

for dinner. Brad finds the

cereals and asks if she wants a

large or small box. Rachelle

says she wants a large one

because they use it up fast.

She asks Brad to please go get a

gallon of milk. Brad asks what

type of lunch meat she wants,

and Rachelle says she likes

ham. Rachelle asks about

dinner, and Brad suggests they

have hamburgers on the grill.

Rachelle says that’s a good

idea, along with French fries.

ge t

obtain

pick up

acquire

purchase

reach

e a t

lunch

breakfast

dinner

brunch

snack

supper

Quantities & Amounts

By Quantity By Container

a gallon of milk, juice, water a jar of peanut butter, pickles, jam, jelly

a quart of milk, juice, water a box of oranges, apples, cereal

a pint of cream a carton of milk, eggs

a half gallon of ice cream, milk, juice, water a bag of potatoes, apples, candy, nuts

a brick of cheese a package of noodles, lunch meat, cookies

a dozen eggs, cookies, donuts, rolls, buns a can of shortening, soup, tuna fish

a bunch of grapes, bananas, strawberries, raspberries a jug water

a head of lettuce, cabbage, broccoli a bottle of (soda ) pop, water, lemon juice

a slice of bread, ham, cheese a container of salt, pepper, spice

a loaf of bread a bushel of apples, tomatoes, corn

a pound of butter, ice cream, cheese, beef a lug of raspberries, strawberries

a pound of fish, meat, hamburger, chicken, turkey, bacon a sack of flour, sugar, salt

a couple (2) of fish, cookies, bananas a basket of fruit, peaches

a clove of garlic a case of strawberries, canned fruit, wine

a cob of corn a cup of raspberries, strawberries, noodles

some juice, milk, potatoes apples, candy, etc.

Follow the example.

milk I want a gallon of milk.

lettuce I wan t some lettuce.

potatoes _____________________________________________________________________________

cereal _____________________________________________________________________________

pickles _____________________________________________________________________________

bread _____________________________________________________________________________

cheese _____________________________________________________________________________

eggs _____________________________________________________________________________

bunch _____________________________________________________________________________

pop _____________________________________________________________________________

water _____________________________________________________________________________

ham _____________________________________________________________________________

chicken _____________________________________________________________________________

rol ls _____________________________________________________________________________

peaches _____________________________________________________________________________

noodles _____________________________________________________________________________

tuna fish _____________________________________________________________________________

salt _____________________________________________________________________________

flour _____________________________________________________________________________

172

bananas _____________________________________________________________________________

jam _____________________________________________________________________________

garlic _____________________________________________________________________________

fish _____________________________________________________________________________

hamburger _____________________________________________________________________________

bread & butter ___________________________________________________________

cheese & crackers ___________________________________________________________

brick of cheese ___________________________________________________________

bunch of grapes ___________________________________________________________

basket of fruit ___________________________________________________________

bushel of tomatoes ___________________________________________________________

carton of eggs ___________________________________________________________

head of lettuce ___________________________________________________________

bag of potatoes ___________________________________________________________

sack of flour ___________________________________________________________

Learn These

173

bread & butter

cheese & crackers

brick of cheese

bunch of grapes

bushel of tomatoes

basket of fruit

head of lettuce

bag of potatoes

carton of eggs

sack of flour

Applying for a JobPresentation

Jake: I'd like to apply for a job.

Receptionist: Here's an application. I'll help you fill it out.

Receptionist: Full name, last name first.

Jake: JOLLEY, JAKE J.

Receptionist: Age and sex.

Jake: 33 MALE

Receptionist: Date of birth.

Jake: 7-1-57.

Receptionist: Single or married.

Jake: MARRIED.

Receptionist: Present employer.

Jake: SEARS.

Receptionist: Work experience.

Jake: MECHANIC.

Receptionist: Phone and Address

Jake: 555-6359 124 MAPLE DRIVE

Receptionist: City, State, and Zip Code.

Jake: PROVO , UTAH 84606



I'd I would single alone

apply sign up married have a spouse

job work present now

application form employer boss

help assist experience work history

fill it out complete it phone number

last name surname address residence, direction

first name given name 7-1-57 seven, one, fifty-seven

age how old male man

sex male, female 555-6359 five, five, five, sixty-three, fifty-nine

date day 124 one, twenty-four

birth being born, coming to the world mechanic works with machines

174

Jake enters the employment

agency and says he’d like to apply

for a job. The receptionist gives

him an application and offers to

help him fill it out. She asks what

his full name is. Jake says it is

Jake J. Jolley. She also marks

his age, which is thirty-three.

His date of birth is July the first,

nineteen fifty-seven. Jake is

married and presently works as a

mechanic at Sears Roebuck

Company. His telephone number is

five, five, five, sixty-three,

fifty-nine. He lives at one

twenty-four Maple Drive in

Provo, Utah. His zip code is

eight, four, six, oh, six.

Some People at Work

175

Artist Auto Body

Repairman

Bricklayer

Mechanic Nurse Grocery

Clerk

help

wait on

aid

give a hand

serve

help out

assist

help

service

assistance

solution

remedy

support

aid

help

workers

employees

people

personnel

staff

crew

jobcareer

position

work

business

profession

employment

occupation

livelihood

vocation

work

toil

performance

labor

function

gig

employment

FOOD

Giving Directions

Presentation

Visitor: Excuse me, could you tell me where

the post office is?

Native: Yes, go to the third stop light, turn right,

and go two blocks north. It's on the left.

Visitor: Thanks. I'm also looking for a drugstore.

Native: It's right across the street from the

post office.

Visitor: Thanks. Where is the best place to eat

around here?

Native: We like the Sizzler on main street.

Visitor: Great, I'll give it a try. Thanks again.

Native: You're welcome.



Excuse me Pardon me main principal

tell me show me give it a try do it

third 3rd drugstore pharmacy

stop light traffic light around here in this area

turn change direction post office mail, letters

right opposite the left on the left left side

blocks streets looking searching

north a direction You're welcome. That's okay.

right across directly in front best finest

street road place location

176

A visitor in town asks a local

native if he could tell hem where

the post office is. The local tells

him to go to the third stop light,

turn right, and go two blocks

north, and it’s on the left. The

visitor thanks him and says he’s

also looking for a drugstore. The

local tells him it’s right across the

street from the post office. The

visitor thanks him once again and

then asks where the best place to

eat is. The local says that they all

like the Sizzler on main street.

The visitor thinks that’s great and

says he’ll give it a try.

ma in

basicprimary

foremostprincipal

dominant

best

nicest

number onesuperior

finestmost select

Likes & Dislikes

Examp l e s

Positive Negative

I like candy. I dislike candy. I don’t like candy.

I like John. I dislike John. I don’t like John.

I like to study. * I don’t like to study.

I like studying. I dislike studying. I don’t like studying.

I like to read. * I don’t like to read

I like reading. I dislike reading. I don’t like reading.

I like this book. I dislike this book. I don’t like this book.

I like to go. * I don’t like to go.

I like going. I dislike going. I don’t like going.

I like it. I dislike it. I don’t like it.

Answer according to the example

popcorn I like popcorn. I dislike popcorn.

work I like to work. I like working. I dislike working. I don’t like to work.

milk ________________________________________________________________________

asparagus ________________________________________________________________________

apples ________________________________________________________________________

study history ________________________________________________________________________

nuts ________________________________________________________________________

cake ________________________________________________________________________

run ________________________________________________________________________

Jane ________________________________________________________________________

pickles ________________________________________________________________________

salad ________________________________________________________________________

to sleep ________________________________________________________________________

seafood ________________________________________________________________________

school ________________________________________________________________________

writing ________________________________________________________________________

eating out ________________________________________________________________________

shopping ________________________________________________________________________

driving a car ________________________________________________________________________

177

travel ________________________________________________________________________

play games ________________________________________________________________________

working hard ________________________________________________________________________

write letters ________________________________________________________________________

talk ________________________________________________________________________

math ________________________________________________________________________

my friends ________________________________________________________________________

vacations ________________________________________________________________________

tests ________________________________________________________________________

grades ________________________________________________________________________

children ________________________________________________________________________

178

across the street

down the road

up the street

behind

in front of

across from

next to

beside

between

look for

Expressions Used to Give Directions

179

180

Map of the United States of America

Hawaii

Texas

New MexicoArizona Oklahoma

Utah

Nevada

Colorado

California

Wyoming

Idaho

Oregon

Washington

Montana North Dakota

South Dakota

Nebraska

Kansas

Louisiana

Arkansas

Missouri

Iowa

Minnesota

Wisconsin

Illinois

Michigan

Indiana

Kentucky

Tennessee

Mississippi

Alabama

Georgia

Florida

South

Carolina

North Carolina

Virginia

West

Virginia

Ohio

Pennsylvania

New York

New Jersey

Maine

New Hampshire

Vermont

Massachusetts

Connecticut

Rhode Island

Delaware

Maryland

Alaska

181

Some Word Constructs

1 . Look

look out!, look up, look down, look in, look over, overlook, look back, look around, look at me, look at

that, Would you look at that!, look bad, look good, good looking, look past, look old, look young, look

okay, look under, look by, look at, looking good, looking bad, look scary, look me in the eyes, What a

looker!, look on, hard look, nice look, soft look, neat look, kind look, mad look, angry look, dumb look,

look, surprised look, astonished look, sad look, happy look, depressed look, excited look, mean look.

2 . Ove r

oversight, over the hill, overboard, overbearing, overdone, do over, overdo, overdue, over eat,

overcoat, overshoes, cover over, overbite, over clothes, overstate, overstatement, state over, blow

over, come over, over and over, never over.

3 . Unde r

undercut, underwear, under the weather, do under, underpinnings, understate, understatement,

4 . Done

undone, done in, done under, not done, done too much, overdone, done up.

5 . Bad

too bad, bad dude, bad boy, bad girl, bad deal, bad attitude, bad day, bad information, bad food, bad water,

bad idea, bad luck, bad news, bad outcome, not too bad, not a bad deal, not a bad way to go, bad enough, bad

all over, bad break, bad thing, bad enough

6 . Good

too good to be true, good dude, good deal, good attitude, good day, good boy, good girl, good information,

good food, good water, good idea, good luck, good outcome, not too good, not a good deal, a good deal, not a

good way to go, good grief, my goodness, good going, good days ahead, good night, good morning, good

afternoon, goodbye, good boy, good girl, good deal, good enough, good for now, good all over

7 . Get

Get ready, it’s time to leave.

Get up, it’s morning.

Get going, you’ll be late.

Get out, the elevator has stopped.

Get out, I don’t want to see you anymore.

Get on, the bus is leaving.

Get off, the bus has stopped.

Get down, you’ll fall.

Get over, I don’t have enough room.

Get the chair, it’s falling over!

Get a life, you don’t have any fun.

Get real, I don’t believe that.

Get busy on your homework.

Get up and get a move on!

Get in before the door closes.

Get the lead out, we have to hurry!

Come and get it, dinner’s ready!

I can’t get through all this mess.

I can’t get over that story.

8 . B e

Be good.

Don’t be that way.

Be careful.

Be on time.

Don’t be late.

Be a friend.

Be nice.

Be prepared.

182

Word Categories for One and Two-syllable Words––Examples

183

Words whose spellings look like rhymes and are rhymes.

pill, bill most, post fast, past keep, beep

till, dill hand, stand some, come baby, maybe

run, fun hat, sat ride, slide way, pay

fat, cat go, so day, play how, now

day, pay breeze, freeze mind, blind big, dig

will, hill blast, last that, sat know, show

we, me test, best hit, sit toe, hoe

nice, rice fly, cry came, same pale, tale

land, band boy, toy walk, talk side, hide

Words that are spelled differently but still rhyme.

first, worst lose, fuse, cues, snooze, choose

dine, sign work, jerk

for, more please, squeeze

beer, here some, dumb

third, word horse, course

turn, fern side, died

sock, talk wear, hair

hurt, dirt bear, there

Words that look like they should rhyme, but do not.

seen, been bread, bead other, bother land, wand

later, water how, low one, gone the, he

lose, pose go, to lower, power read, dead

food, good done, bone hour, pour tough, bough

plow, row drape, nape hour, your create, meat

put, but bower, blower sweat, beat break, freak

four, hour rover, mover never, fever choose, loose

lost, post brother, bother good, food wood, food

read, lead where, were gear, bear tough, bough

Words that are easily confused.

better, butter all, ill want, won’t

cold, could after, alter were, wear

brother, bother any, many bear, bare

friend, fiend but, bought then, than

this, these being, bean waste, waist

pool, pull there, three

sleep, slip ten, tin

an, and will, well

pin, pen you, your, you’re

Words that are spelled the same, pronounced the same, but have different meanings.

Jack, jack light, light

saw, saw grave, grave

bead, bead mine, mine

left, left

right, right

count, count

purse, purse

may, May

Words that are spelled differently but pronounced the same.

week, weak billed, build die, dye there, their

tale, tail to, too, two core, corps sore, soar

sale, sail hear, here through, threw no, know

pale, pail hair, hare ladder, latter new, knew

see, sea sure, shore do, due, dew bail, bale

made, maid pair, pear, pare sew, sow, so be, bee

road, rode dough, doe plain, plane past, passed

meet, meat tide, tied main, mane bear, bare

by, bye, buy flea, flee rain, reign waste, waist

Words that are spelled the same, but are pronounced differently and have different meanings.

read, read does, does

bow, bow bass, bass

row, row use, use

lead, lead

wound, wound

wind, wind

tear, tear

minute, minute

Words that differ in both spelling and pronunciation. (other words)

dog, cat go, table one, two drawer, seat

hat, saw chair, desk sky, ground paper, pencil

cow, sew hat, glove hand, arm class, teacher

table, chair kind, angry car, truck pen, ink

car, truck happy, sad post, road book, cover

now, then tall, short tree, bush eat, drink

yes, no wide, narrow lift, drop stove, pan

sheep, ship now, then fork, spoon knife, butter

this, that look, study plate, dish speak, listen

Word WebsGlen W. Probst

Word webs and paradigms can be used to learn related vocabulary.

184

one

this one

that one

those ones

these ones

the one and only the only one

one in a million

•

buy one, get one

free

all in one

Which one?

down one

up one one up

one down

What one?

just one

name one

do one

be one

no one

someone

anyone

everyone

Why one?

•

interior

ulterior

inferior

posterior anterior

exteriorsuperior

185

The Desert

Things to See

Things to Do

Observations

beautiful placefull of adventure

drydesolate

cold at night

hot during day

hunt for crystals

explorecamp

hawks

crowseagles

birds

mountains garnet

topaz

quartz

crystals

prong horns

lizards

coyotes

animals

TREASURES

Emotions

Act ions

Concepts

&

Contexts

secrets

riches

mule train

lost mines

danger

gems

money

old trunks

gold and silver pirates

prospector

legends

Lost Dutchman Mine

lost in the desert

grub stake

Days of ‘49

miners

search buried

claim

discovery strike it rich

the mother lode

fear

daring

disappointmentjealousy

greed

excitement

shouting Eureka!

striking it richpanning for gold

mining

digging

searching

staking a claimprospecting

Daily Routines

snakes

186

go to

bed

get

up

eat dinner

watch T V

study wake

up

shower

return home

talk to teachers

talk

with fr

iend

s

atte

nd

labs

eat

lunch

stu

dy

go to

classes

arrive at school

leave for school

eat breakfast

get dressed

The

Students

Daily Routines

Around School

Student

studyexams

labs

frie

nds

books

gradesteachers

hom

ework

tests

report

s

cla

ss

pape

rpencil

research

187

finger

kneeknee

H E A Dn

e

c

kshou lder shou lder

C H E S T

arm

arm

hand h

and

s

t

o

m

a

c

h

finger

fing

er

finger

finger fingerfinger

fingerthumb

thum

b

t h

i g

h t h i g hl

e g

l e g

f o o t f o o ttoe

toe

toe

toe

toetoe

toe

toe

toetoe

t ime

minutes

seconds

hours

weeksdays

years

months

decades

t imepast

present

future

now

sometimes

neveronce

always

t ime

experience

to measure speed

to choose the moment for

when things happen

period

hours or moments free

occasion

when

Documents

Career English