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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936 Care Service Manual Table of Contents Paid Subscribers Downloads: Personal Care Aide 1 ebook Personal Care Aide 2 ebook RCF Care Facility Manager ebook 01 Dementia Care Handbook 02 Care Service Incontinency Handbook Care Service Publication Page Care Service Preface Care Service Manual Summary Personal Care Aide 101 - Section 1 (cover ) Care Facility Staff Care Services Training PCA Overview - Section 1-01 (cover ) Care Service Training Manual Responsibility Designation Care Service Training Program Care Services Nobility of the Job Personal Care Services The Philosophy of Being a Caregiver What is Expected Personal Care Aide Section 1-02 (cover ) Basic Care Skills Verification Care Giver Ethics Care Service Risk Factors Care Staff Hygiene Requirements Care Staff Schedule Duty of Care Hand Washing Procedure In-Service Training Report In-Service Verification Job Description - Care Attendant Job Description - Certified Personal Care Aide Job Exposure Determination - Personal Care Aide Job Overview - Care Attendant Job Overview - Certified Personal Care Aide Medication and Treatment Basic Skills Verification New Care Staff Orientation Personal Care Assistant Training Check Off List Proper Accident and Injury Procedures

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Page 1: Care Service Manual TOC - ProvidersWeb

© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Care Service Manual Table of Contents

Paid Subscribers Downloads:

Personal Care Aide 1 ebook

Personal Care Aide 2 ebook

RCF Care Facility Manager ebook

01 Dementia Care Handbook

02 Care Service Incontinency Handbook

Care Service Publication Page

Care Service Preface

Care Service Manual Summary

Personal Care Aide 101 - Section 1 (cover)

Care Facility Staff Care Services Training

PCA Overview - Section 1-01 (cover) Care Service Training Manual Responsibility Designation

Care Service Training Program

Care Services

Nobility of the Job

Personal Care Services

The Philosophy of Being a Caregiver

What is Expected

Personal Care Aide – Section 1-02 (cover) Basic Care Skills Verification

Care Giver Ethics

Care Service Risk Factors

Care Staff Hygiene Requirements

Care Staff Schedule

Duty of Care

Hand Washing Procedure

In-Service Training Report

In-Service Verification

Job Description - Care Attendant

Job Description - Certified Personal Care Aide

Job Exposure Determination - Personal Care Aide

Job Overview - Care Attendant

Job Overview - Certified Personal Care Aide

Medication and Treatment Basic Skills Verification

New Care Staff Orientation

Personal Care Assistant Training Check Off List

Proper Accident and Injury Procedures

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Abbreviations and Symbols – Section 1-03 (cover)

Care Service Symbols & Abbreviations

Diagnostic Abbreviations

Medication Abbreviations

Medication Time Terms

Care Service Basics - Section 2 (cover)

Admission Retention - Section 2-01(cover) Basic Services

Basic Standards of Care for Protective Supervision

Behavior Provision

Care Service Handbook

Discharge Summary

Eviction Provisions

Eviction, Inability to Meet the Resident's Needs

Relocation Plan

Relocation Plan Form

Resident and Responsible Party Requirements

Resident Call Documentation Form

Resident Orientation - A Period of Adjustment

Skin and Body Assessment

Assessments and Care Plans – Section 2-02 (cover) 8665 Person Directed Plan Form Texas - free form

8665 Worksheet - Person Directed Plan free

Activity Assessment & Care Plan

Adult Foster Care Home Care Plan Free Example

Appraisal Needs and Service Plan

Appraisal/Needs and Service Plan -Form

Assessing Basic Mental Traits

Assessing from Head to Toe

Behavior Assessment

Behavior Observation

Care and Service Schedule

Care Plan Conference (Form)

Care Planning for Emotional Needs

Care Planning for Functioning Needs

Care Planning for Mental Needs

Care Planning for Physical Needs

Care Planning for Social Needs

Care Service Log

Care Service Plan Record

Complete Care Plan

COMPREHENSIVE ASSESSMENT NY HIV

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Doctor’s Prescription Blank

Doctor’s Prescription Orders

Dynamic Gait Index - Fall Prevention

free form - Unified Parkinson’s Disease Rating Scale

free info: Person Directed Planning in HCS Texas

Levels of Care Assessment (Form)

Levels of Care Assessment Information

Levels of Care Letter - Sample

Master Care List

Mini-Mental Worksheet

Nutritional Assessment Form

Physician’s Report for Residential Care Facilities

Potential Wanderer Risk Assessment

Pre-Admission Appraisal Assessment Form

Rate Increase Agreement Addendum

Reassessment Provisions

Resident Care Plan Progress Report

Resident Care Plans Simplified

Resident Care Service Notes

Skin and Body Assessment (Form)

Texas - CDS Service Plan Back Up Plan - free form

Transfer Assist Assessment

Updating Care

Wanderer Risk Assessment Form

Working Group on the Assessment of Capacity in Older Adults

Assisted Care - Section 2-03 (cover) Arizona Level 1 Direct Care Worker

Care Observation

Care Profile

Care Skills

Free Better Care Poster

GERIATRIC DENTAL CARE ISSUES

Identifying Basic Supportive Care

Illness/Changes in Condition Care Procedure

Long Term Care Resident Oral Health Dental Care Free Info

Monthly Bowel Record

Oral Health of Your Residents

Resident Illness, or Changes in Condition Care Procedures for Community Care

Facilities

Resident Sign In/Out Form

Resident Vital Sign Record

Resident's Right to Refuse Care

Sharps and Contaminated Wastes

WHEELCHAIR SAFETY Arizona DES

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Emergency Care Review - Section 2-04 (cover) Advance Directives - Living Wills

CMS Nursing Facilities Must Provide CPR

Emergency Care Transfer Form

Emergency Phone Numbers Form

Physical Exam Signs Frequently Checked

Urgent Care Form

Direct Care – Section 3 (cover) AHRQ Pressure Ulcers - A Patient Safety Issue

Arizona Direct Care Worker Competencies

Arizona Direct Care Worker Competencies Developmental Disability Workers

Bedsores

Bedsores, Pressure Sores or Ulcers - The Ugly Truth

Care Service Workers Face Workplace Violence

Universal Precautions & Exposure Links

VA Report on Pressure Sores

Sensory Care – Section 3-01 (cover) Hearing Impairments

Loss of Touch Sensation

Mobility Adaptive Devices

Motor Loss Impairments

Sensory Care Check Off

Sensory Care Introduction

Sensory Care Training

Smell and Taste Impairments

Vision Impairments

ADL’s – Activities of Daily Living – Section 3-02 (cover) 7-Day Incontinence Tracking Record

ADL Care Services

Bath and Shower Schedule

Bathing-Showering Policies and Procedures

Bed Bath Policy and Procedure

Bowel and Bladder Review

Brushing Teeth Procedure

Denture Procedure

Dry Check and Change Policy

Examples of Bathing Care Information

Fingernail Cutting Procedure

Incontinence Care and Treatment

Incontinence Care Service

Incontinence Overview

Incontinence Questionnaire

Laundry Service for Incontinent Residents

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Resident Bathing and Showering Record

Shaving Policy and Procedure

Fall Prevention – Section 3-03 (cover) AHRQ Falls Management Program

Berg Balance Scale & Scoring

Berg Balance Scale Fall Assessment Test

Costs of Falls Among Older Adults

Fall and Injuries Procedures

Fall Care Standards Ebook - fall prevention, fall tracking records & more

Fall Classification Levels - to rate severity level of fall

Fall Investigation Report

Fall Precaution Care & Supervision Levels

Fall Prevention - Fall Detection

Fall Prevention and Safety Check Off List

Fall Prevention Management Review

Fall Risk Addendum

Fall Risk Assessments

Fall Risk Signage

Fall Side Effects from Medications

Falls Quick Facts Sheet

FDA Ways to Prevent Falls

Free CARE Equipment Safety Checklist

Free Fall Prevention Home Safety List

Free Fall Prevention Resources

Free Tinetti Performance Oriented Mobility Assessment

Home Health Fall Prevention Interventions

Patient Safety Fall Prevention Programs

Post Fall Management Plan

PPC Fall Prevention

Preventing Falls

Resident Fall Prevention Care Plan

Resident Fall Tracking Record

The Joint Commission JACHO reports on Falls

Timed Up and Go Test

Psychosocial Care – Section 3-04 (cover) California 2014 Report on Crisis Intervention

Dealing with Difficult Personality Types

Developmental Disabilities And Behavior Modification

Goal Card

Helping Resident Cope with Stress

How Others See Me

I Am

Maslow's Ladder

OCD Obsessive Compulsive Disorder

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Personalities

Providing Psychosocial Support Everyday

Psychosocial Care

Psychosocial Care Planning

Psychosocial Needs for Everyone

Reframing, My New Thinking

Religion and Spiritual Needs

Self Care Plan

Specially Me

Support System Diagram

Wellness Program – Section 3-05 (cover) Aromatherapy and Massage Therapy

CMS Protect Your Patients from Influenza this Season

Color Therapy

Exercise for the Elderly

FAQ CA Board of Registered Nursing Scope of Practice

Liquid Requirements

Resident Orientation - a Period of Adjustment

Restorative Walking Program (Form)

The Dalai Lama Personality Test

Walking Exercises

Wheelchair and Sit-Down Exercises

Dementia Care – Section 3-06 (cover) 2015 Alzheimer’s Disease Facts

Activities for Residents with Dementia

Agitation and Elopement Preventative Measures

Alzheimer's & Dementia Assessment Pre-Admission,

Admission/Retention/History

Alzheimer's and Dementia Care Approaches and Interventions

Alzheimer's Caregiving - After the Diagnosis

Alzheimer’s Disease General Overview

ALZHEIMER'S RESEARCH 2013 RECOMMENDATIONS

Alzheimer’s Safety Check List

Alzheimer’s Training Manual New Jersey - Free Training Tool

Anatomy of Functional Areas of the Brain Chart

AOA's ACL's Responding to Wandering and Exit-seeking Behaviors

Behavior Observation

Behavior Problems

Behavior Report

Cognitive Assessments

Dealing with Behavior Problems

Delayed Egress

Delayed Egress Door Poster

Dementia Care Glossary

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Dementia Care Program Check Off

Dementia Care Staff Test

Dementia Care Staff Test 2

Dementia Solutions

Disaster Preparedness for Dementia Residents AOA

Disaster Care Solutions & Dementia Care

Effects of Behavioral Medications

Elopement Manual created by the State of NY & others

Elopement Manual developed by several agencies in New York

Facility Physician Plan for Behavior Medication Use

Free Information on Early Stages of Dementia

How to Handle Wandering, Eloping and Exit Seeking Behaviors

Kingston Assessment Links

Memory Care and Alzheimer’s Care Oregon

Mood and Behavior Log

NCAL's Guidelines for Dementia Care in Assisted Living Facilities

New Dementia and Alzheimer's Individualized Care Plan

New Developments in Dementia Care

Non – Verbal Communication

Nutritional Needs - Dementia Care

Our Dementia Care Program

Pain Management with Dementia Care

PAINAD Assessment

PAINAD Form

Person Centered Care

Personal Daily Activities for Resident's with Dementia

Physical Restraint Summary FORM

Planning for Dementia Care

Point to Where it Hurts (Body Chart)

Positive & Negative Body Language & Posture

Positive & Negative Eye Contact

Positive & Negative Facial Expressions

Positive & Negative Hand Gestures

Positive & Negative Voice Tones

Psychoactive Medication Consent

Resident Incident Follow Up Report

Restraints

Sample Dementia Special Care Environment Free Information

Sensory Care Training

Special Care for Persons with Dementia

Staff Training Dementia Care Check off

Stages of Alzheimer’s Disease

Sundowning

USA Alzheimer’s Disease National Plan

Wandering, Elopement or Missing Resident Procedures

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Diabetes – Section 3-07 (cover) 4 Steps To Manage Diabetes

Diabetes

Diabetes Report Card CDC 2014

Diabetic Audit Record

Diabetic Care

Diabetic Care Standards Ebook

Diabetic Glucose Blood Sugar Levels Form

Glucagon Training Standards - for diabetic care

Hyperglycemia

Hypoglycemia

Reducing Sugar in Recipes

Specific Diabetes Diet Orders

Bedridden Care – Section 3-08 (cover) 2-Hour Reposition Record for Bedridden Residents

About Exception Requests

Active Transfers: One Person Assist

Active Transfers: Standby Assist

Bedridden Activities

Bedridden Audit

Bedridden Care

Bedridden Care Audit Form

Bedridden Care Facility Assessment

Bedridden Devices and Products

Bedridden Plan of Operation

Bedridden Reporting Requirements

Bedridden Risks

Bedsores Training Information

Braden Scale

Care Services Department Ergonomics

Ergonomic Program

Exception Requests

Fast Facts on Pressure Sores Bedsores

Fire Department Standards - California

General Exception Request (Form)

Healing Wounds and Pressure Sores Restricted Conditions

Helpful Tips on Caring for Bedridden Residents

International Guidelines Pressure Sores

Nutritional Assessment Form

Nutritional Needs of Older Adults

Pressure Points (Poster)

Pressure Sore Appraisal

Pressure Sore or Wound Verification

Pressure Ulcer Staging Guide (Poster)

Prevention of Bedsores (Decubiti)

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Self-Assessment Guide Bedridden Residents

Sensory Care Training

Signs and Symptoms of Dehydration Checklist

Skin and Body Assessment (Form)

Skin and Body Assessment Information

Skin Care Policy

Staff Training Check Off List - Bedridden Care

Stat Status Report

Transfer Assist Assessment

Transfer Dependency and Bedridden

Transfer Techniques for Care Facilities Bedridden Residents

Water Intake

Documentation Handbook – Section 4 (See Binder 2) (cover) Documentation Handbook Table of Contents

Documentation Skills Evaluation – Administration

Documentation Skills Evaluation – Care Services

Documentation Skills Evaluation – Dietary

Protected Documentation – Section 4-01 (cover) Accident/Incident/Injury Reports

Company Communication Note (Form)

Company Communication Notes

Company Document Handbook

Confidential Information

Confidentiality Policy

Documentation Classifications

Legal Importance of Documenting

Privileged Information

Protected Confidential Business Information

Protecting Trade Secrets

Writing Right – Section 4-02 (cover) Compliment Log

Documentation Errors – Can You Fix Them?

Documentation Errors – Correct Way of Documenting

Documenting - Do’s

Documenting - Don’ts

Writing Right

Communication Essentials – Section 4-03 (cover) Effective Communication

Hazard Report Form

How to Get Along with People

Maintenance Repair Request (Form)

MSDS Inventory Safety Log

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Practicing Listening Skills

Safety Communication

Telephone Skills

The Art of Listening

Third Party Providers

Required Care Service Documents – Section 5 (cover)

Accident/Incident/Injury Report Form - Resident

Call and Communication Log

Care and Service Manuals

Care Service - Shift Report

Care Service Documentation

Care Service Routine Forms

Death Report

Doctor Visit Report

Emergency Care Transfer Form

Facility to Nurse Note

Facility to Physician Notes

Incident Call and Communication Log - Resident

Jobs Not Done and Refusals

Physician Visit Log

Podiatry Care Orders

PRN Documentation Form

Provider Contact List

Required Documentation

Resident Care Service Notes

Resident Records Access and Release Form

Resident Transportation Form

Resident’s Complaint or Concern Form

Resident’s Health Concern Form

Routine Care Notes

STAT Status Report

The ProvidersWeb Care Service System

Urgent Care Form

When to Contact the Family or Responsible Party

Ergonomics Program – Section 6 (cover) Active Transfers: One Person Assist

Active Transfers: Standby Assist

Assisting to a Sitting Position: Standby Assist

Cane Assistance: Standby Assist

Care Services Department Ergonomics

IIPP Injury Prevention Plan Form

Safe Lifting Practices

Transfer and Lifting Rules Missouri State

Walker Assistance: Standby Assist

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Wheelchair Assistance

Wheelchair Assistance: Standby Assist

Support Services – Section 7 (cover) RN Basic Nursing Duties

Dietary Services – Section 7-01 (cover) Keeping Resident on Their Diets

Mealtime Services

Resident Dietary Report

Resident Food Likes and Dislikes Form

Special Diet Notification

Tray Service Policy

Room Services – Section 7-02 (cover) Bed Making and Sheet Changing Procedures

Bed-making Schedule

Handling Contaminated Laundry

Laundry Service for Incontinent Residents

Pest Control

Resident Laundry Procedures

Room Ready Check-off List

Diseases and Assisted Care – Section 8 (cover)

Diseases Misc CDC BIOSENSE

CMS Protect Your Patients from Influenza this Season

Diabetes Quick Facts Sheet

Disease and Condition Reporting Requirements

Fibromyalgia Quick Facts

Understanding Hypoglycemia

Cancer (cover) Benign Prostate Hypertrophy

Prostrate Cancer

Types of Cancer

Cardiovascular (cover) Angina

Arrhythmias

Congestive Heart Failure

February is American Heart Month

Stroke, or Cerebral Vascular Accident (CVA)

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Digestion (cover) Constipation

Diarrhea

Diverticulitis

Heartburn and Indigestion

Hemorrhoids

Hernia

Irritable Bowel Syndrome

Peptic Ulcers

Mental Health (cover) Adult Mental Health Forms - Free

Anxiety Disorders

Behavioral Restraints and Seclusion

Chronic Illness

Delirium

Depression for Seniors

Do's and Don'ts for a Resident with Aggressive Behavior

Free Expanded Study on Mental Health, Substance Abuse, Protective Services

2008

Gloria

Grief and Loss

Insomnia

Mental Health Assessment

Mental Health Quality Improvement Standard NY

Psychiatric Disorder

Signs of Mental Illness

Muscles and Bones (cover) Fibromyalgia

Free basic information on Osteoarthritis

Hip Fractures and Hip Replacements

Hip Replacement Information from the Dept Orthopedic Surgery

Managing Pain From Hip Fractures

Osteoarthritis

Osteoporosis Quick Facts Sheet

Rheumatoid Arthritis

Neurology (cover) Aphasia

Epilepsy and Seizure Disorders

Headache Questionnaire - pre-doctor visit

Parkinson’s Disease

Traumatic Brain Injury

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Respiratory (cover) Asthma

Chronic Obstructive Pulmonary Disease (COPD)

CMS Memo for Home Use of Oxygen

CMS Oxygen Storage and Use Guidelines for Health FACILITIES.

Deaths Caused by the Flu

Emphysema

Free Asthma Assessment

Get Shot or Get Masked

Medicare Oxygen Therapy Fact Sheet

Medicare Oxygen Therapy Podcast Written Version

Pulmonary Obstruction

TB Infection-Control Program Care Facilities

Skin (cover) Bedsores

Chronic Wound Healing Article

Free Information on Leg Ulcers

Hives or Urticaria

Pigment Disorders

Pressure Sores Inservice Slide Show

Pressure Ulcers Decubitus Ulcers

Prevention of Bedsores (Decubiti)

Pruritis

Psoriasis

Scabies

Shingles

Shingles Information

Skin Cancer Risk Factors

Skin Care Policy

Symptoms of Melanoma

The Skin & Cancer Cells

Special Care (cover) Allergy Season Checklist

Allergy Symptom Record

Anthrax

Antipsychotic Collaborative May 2012 - CA Health Care Quality

AOA's ACL's Responding to Wandering and Exit-seeking Behaviors

Bed Bug Control in Care Facilities ? EPA Guidelines

CDC's Infection Prevention in Out Patient Settings

Cold and Flu Care Check Off List

Colds and Flu - What Do You Do?

Common Eye Disorders

Components of a Comprehensive Hydration Program

End of Life Option

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Ethnic Differences in Alzheimer's Care - free information

Free basic information on Lupus

Free basic information on Multiple Sclerosis

Head Lice

Incidental Medical Care for Community Care Facilities

Legal, Regulatory And Risk Management Issues Hospice Volunteers

Missouri Restraints for Mental Health Providers - very interesting and may be

applicable in other States

National Institutes for Health's Dehydration Information

Nose Bleeds

Nursing Home Discharge Planning Checklist

Protective Supervision Assessment Form

Protective Supervision Log - for documenting possible harmful actions and

behaviors

Psychiatric Residential Treatment Facilities (PRTF) Restraint Use

Special Care Cover

Texas RN Delegation Form - free info

What is Salmonellosis?

Wisconsin Request for Restraint Use Form

Urinary Tract (cover) Commodes - portable toilets

Free Kidney Failure Basic Information

Urinary Tract Infection

Facility Manager Handbook – Section 9 (See Binder 3) (cover) Facility Manager Table of Contents

Care Review

Care Service Department Goals and Plans

Care Service Quick Check Up

Care Service Training Responsibility

Designation of Facility Manager Responsibility

Eviction, Disruptive and Violent Behavior

Exposure Control Plan

Facility - Home Health Agency Resident Care Plan Agreement - Part A

Facility - Home Health Agency Resident Care Plan Agreement - Part B

Facility Manager

Facility Manager Program Audit

Facility Manager Training Check Off

Facility Managers Review List

FAQ CA Board of Registered Nursing Scope of Practice

Incidental Care Skill Training

Investigation Report Forms and Documents for Care Facilities

Isolation Procedures

Job Description - Facility Manager

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© ProvidersWeb.com 2004 - 2018, All Rights Reserved. Version 7.0 001936

Job Overview – Facility Manager

Late Report Form

Ombudsman Program

Overtime Consent Form

Physician Responsibilities and Rules

Position Input Job Exposure Determination

Prohibited Health Conditions

Resident Sign In/Out Form

Respite Care

Safety Signs and Labels

Specific Care Procedures (Form)

Supervision of Staff

Supporting Autonomy

The Physician's Report

Third Party Access to Records Policy

Understanding Isolation Precautions

Workbook - Incidental Medical Services – Section 10 (cover) Incidental Medical Service Table of Contents

Catheter Care

Colostomy Care

Contractures

Diabetic Care

Exception Requests

General Exception Request (Form)

HCFA’s Home Health Agency Manual

Healing Wounds

Injections

Nebulizers

Notice Professional Name Tags

Oxygen Liability and Safety

Oxygen Safety Training

Oxygen Use – Ability Verification

Oxygen Use and Care

Pressure Sore or Wound Verification

Prohibited Health Conditions

Quality Assurance and Monitoring

Resident's Ability to Test His/Her Own Glucose Levels - Blood Sugar and Resident

Ability to Self Administer Insulin Injection

Self-Administered Injections Form

Transfer Dependency and Bedridden

Universal Precautions Training Responsibility

State Safety Regulations - Section 11 State Care Service Regulations Table of contents

State Care Service Regulations