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Capability Statement

ABN 66 162 344 738 Kon Tiki Complex 55 Plaza Parade, Maroochydore QLD 4558 1300 ENTAG info@entag.com.au

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Contents ENTAG Overview ...................................................................................................................................................... 3

Key Partnerships ....................................................................................................................................................... 3

The Entag Vision ....................................................................................................................................................... 4

Entag Technology Roadmap .................................................................................................................................... 5

Foundation ........................................................................................................................................................... 5

Your Network, Your Way - SDWAN ..................................................................................................................... 6

............................................................................................................................................................................... 7

Connect ................................................................................................................................................................. 7

Microsoft Teams .................................................................................................................................................. 8

Transform ............................................................................................................................................................. 9

Refocus with Entag’s Managed Service Team .................................................................................................. 11

User Support....................................................................................................................................................... 12

Network Management ....................................................................................................................................... 13

Server Technologies ........................................................................................................................................... 13

Entag Managed Mobility ........................................................................................................................................ 14

Support ............................................................................................................................................................... 14

Entag Managed Mobility Reporting: ................................................................................................................. 16

Device enrollment services ................................................................................................................................ 16

Mobility management and security – Microsoft INTUNE/Airwatch ................................................................ 16

Underpinning a Successful Delivery of your solution ........................................................................................... 17

Accreditations & Methodology ......................................................................................................................... 17

Entag Health ........................................................................................................................................................... 19

The Strength of Entag ............................................................................................................................................ 21

Customer Success is our Business ......................................................................................................................... 22

Our Local Presence ................................................................................................................................................. 23

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ENTAG Overview Entag is an innovative and solution focused technology partner with a consultative approach to design, delivery and support of strategic ICT solutions. Collaboration, productivity and security are the core focus of transitioning our clients to future ways of working. To achieve this, Entag leverages a technology mix consisting of software as a service, cloud compute, mobile applications and cloud communications. End users are enabled to work securely from anywhere with access to a device and an internet connection. Entag supports customers nationally from our head office on the Sunshine Coast, Queensland, highlighting our ability to remotely support sites and end users in various locations. Entag believes it is crucial that end user support can be provided regardless of location as businesses increasingly leverage mobile data and cloud computing technologies. Your partnership with Entag provides the best of breed business and technology solutions, with proactive recommendations and by our dedicated team of Business and Technology Consultants, Account Managers and Solution Architects. Entag’s implementation and managed services enhance your businesses ability to implement new technology while reducing the traditional inhouse management costs.

Key Partnerships

The Entag team has worked hard to form partnership with world leading technology providers so that we can

deliver brilliant solutions for our customers. Our partnerships cover critical aspects of technology enablement

from foundational network though to best in class devices and applications. Our customers can benefit from

our long and in-depth relationships with these best in class organisations.

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The Entag Vision Our Goals

Create a technology ecosystem supported by and leveraging world-class/best in breed technology solutions and platforms

Strategically position ENTAG as the technology services provider of choice by enhancing our customers growth

Create a shared/collaborative environment and experience for both our clients and our team to enhance the growth of our customers business

Support and develop our team so they have the best opportunity to be better than they ever thought they could be

Give back to our communities in a meaningful and positive way providing impact to those who need it most

Through continuous investment in our people and solution capabilities we have over 15 years of of history in delivering effective solutions and behind the scenes servicing to our customers throughout Australia. By ensuring customers are at the core of our operations and philosophy, our strategies are marketed towards loyal customer relationships and repeat business.

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With over 180 team member and growing, we offer support Australia wide from our Head Office on the Sunshine Coast. By combining the services of Australia’s largest telecommunications supplier, world-leading technology providers and local people working with local knowledge – we offer the benefits of a large corporation delivered with the personal touch and agility of a local business.

Entag Technology Roadmap

Foundation Given the recent advances in multiple fields such as Internet of Things (IoT), Mobilisation and Artificial Intelligence, the next 4-6 years will have revolutionary changes unlike we have seen in the ICT industry, combined with increased movement from competitors and regulators the pressure is on to produce more with the same resources, leveraging the correct technologies will help your business to adapt and thrive in this changing environment. “Be Prepared for the rapidly changing future that is in front of us by investing in a progressive and scalable foundation “ Your technology Network is more than just an internet service; it is your connectivity backbone with embedded secure access to cloud environments, collaboration tools and applications. It’s the enabler of all the solutions your business needs to develop and thrive in a digitalised and connected future.

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Entag is a Platinum Telstra Data & IP partners, a full-service provider and Telstra’s Next IP® Network is the key to all the elements coming together and operating seamlessly. It integrates with the Telstra Mobile Network, Telstra Global IP network and some of the world’s leading Public Cloud Providers.

Be Secure with world class inbuilt network redundancy and international security standards

Entag through its partnership with Telstra builds on a core network built with triple-path redundancy and designed to 99.999% availability, the Next IP® Network is the backbone of Telstra’s own IT infrastructure; a network so powerful we rely upon it ourselves. The core network has 24/7 proactive capacity management and is scalable enough to handle large increases in traffic with minimal impact on performance. The focus on security, as validated in Telstra’s ISO 27001 certification, provides our customers the confidence that security considerations permeate the services including physical, logical and procedural. Telstra’s Security Operations Centre is maximum security ASIO T4–certified, and our network is ISO 27001 certified to give you the confidence to thrive in a more connected digital future.

Your Network, Your Way - SDWAN SDN (Software Defined Network) is a transformational way to design, implement and deliver Wide Area Networks. As such, SDN dramatically simplifies the deployment and management of branch office connectivity in a cost-effective manner. A Software Defined network will; improve reliability, enhance security, reduce deployment timeframes and enhance end-user experience. The Entag team have designed and managed the deployment of 100’s of Wide Area Networks for enterprise and government customers. Our experience understanding business technology requirements coupled with designing the right network architecture using our certified engineers and solutions architects provides a solid foundation for successful delivery by our world class project management team. The SDN designed and delivered by Entag will enable your business to apply intelligent traffic management and bandwidth shaping providing optimal performance and the most cost-effective broadband delivery. Providing application centric flow logic to ensure critical passage for voice and video applications with real time traffic optimisation

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Connect Entag offers our customers a wide selection of unified communications (UC) solutions to ensure that the best fit solution is designed and delivered. Entag has invested in our team to build certified skill sets, delivery process and procedures as well as proactive support for key UC solutions including.

- Telstra Calling for Microsoft 365 - Telstra IP Telephony (TIPT) - Telstra Business Systems - Microsoft Teams - Cisco Webex Teams

Over the past year, Entag has certified and developed its team to be one of Telstra top recognized partners in the delivery of TCO365. Telstra and Microsoft have combined their expertise to co-create an exclusive voice solution for the Australian market. Telstra Calling for Microsoft 365 provides the best of Microsoft’s cloud collaboration tools, as well as the best of Telstra voice, network and services expertise.

Make calls to landline or mobile within Microsoft Teams – leading tools you know and trust.

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All collaboration tools in one place will allow your business to:

Create a more unified and productive workspace Make and receive calls via one business number Use existing landline numbers or allocate new ones Reduce costs on separate phone system platforms and leverage existing Microsoft licensing

With our centralised cloud solution, you can better manage the complexity of dispersed collaboration, meet the demands of security and compliance, and enjoy more financial flexibility. Telstra Calling for Microsoft 365 provides the ability to create cloud auto attendants which are used to let external and internal callers move through a menu system to locate and place or transfer calls to company users or departments in your organization. Users can express their choices and interact with the menu system by using a phone keypad (DTMF) or speech recognition. Call queues provide the ability to automatically put incoming calls on hold, and the ability to search for the next available call agent to handle the call while the people who call are listening to advertise on hold. Call queues can be answered in either.

Attendant routing Serial routing Round robin

End users of Telstra Calling for Microsoft 365 are provided with the benefit of answering calls via the Microsoft Teams application across a variety of PC and mobile devices as well as physical desk phones if required. This allows users to communicate using the device convenient to them at that point in time, whether it be a PC and headset or on a mobile over 4G or 5G.

Microsoft Teams

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Microsoft Teams lets you fully embrace the upside of teamwork—frictionless sharing that makes good ideas exceptional. Entag are ready to ensure you team can seize their potential for innovation by supporting a collaborative culture. Teams will enable your enterprise to:

Improve collaboration

Conduct secure on-line meetings

Contextual chat discussion in the workplace

Manage remote teams effectively Understanding the requirements of your business, Entag will design, implement and manage your collaboration environment and provide end user training to ensure you are maximizing the potential of Microsoft Teams.

Transform

Though consultation with your business the Entag team will develop a set of guiding principles to be used by Entag for the consultation, discovery, design and deployment of future ready technology solutions. These principles are crucial to ensure that you receive the technology solutions you require to scale, integrate and grow.

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Entag offers a site of mobile first solutions to ensure that your business has access to a technology team that can support your requirements from digital workflow through to mobile device protection.

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Refocus with Entag’s Managed Service Team Entag’s goal is to serve as your technology partner with a focus on providing a whole of business proactive managed ICT solution. Entag uses a consultative approach to evaluate the right technical fit and advise on the best of breed solutions that will support your current ICT objectives while enabling the scale for your future ICT needs. Entag’s managed service will reduce your organisations time to employ new technology while reducing the traditional costs due to our technical expertise allowing you to focus on core business. Entag will provide your business with unlimited user-centric support for a simple price per user. Support covers the modern-day user, covering up to 3 different devices. This device count can be made up of tablet, PC or laptop and mobiles. The Entag Managed Services offering provides the critical tasks to keep your systems up and running and deliver ongoing user-centric support to your business for a simple price per user. We support your users at their level covering up to three of their devices. This device count can be made up of tablet, PC or laptop and mobiles. Our core offering includes vendor management for the support vendors as per the baseline requirements. Landline phones are covered by provider (e.g. Telstra’s IP telephony solution provides management for phones or Telstra Calling for Microsoft 365). Entag will ensure the below is delivered

Dedicated Project Management of the proposed solutions Rollout of the ICT Solution End User training and Support

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The Entag MSP team brings experience and skills to create a strong rounded team to support your business. Entag believes strongly in team values and great company culture which we love to share with our customers. A breakdown of how our managed services are executed and onboarded will be provided in a comprehensive on-boarding document. Our partners include leading global vendors such as Cisco, Microsoft, Apple, VMware and EMC. Together, we can provide a low risk migration to the Cloud and deploy advanced capabilities to ensure your solution delivers maximum value to your operations. Extensive operating system management:

24/7 monitoring and alerting

Maintenance (service packs, patching)

System administration access

Proactive health checks through automated alerts (availability, capacity, performance, load)

Change management (implementation and review)

Recommendations for the operating system environment Entag Managed Services will provide the first point of call for any support issues around the proposed solution and will work with each vendor involved to ensure issues are resolved within the agreed Service Level Agreements backed by Telstra. The Entag Managed Service desk supports business critical tasks to keep users up and running whilst delivering reliable, responsive ongoing support and management. Utilising an ITIL-aligned service desk software Fresh service, the proposed solution provides customer facing web portal access to an extensive catalogue of procurement and support services backed by service level assurance. Tailored specifically to your business processes, end users can be empowered to self-serve with built in approval workflows, eliminating double handling. Our comprehensive knowledgebase is accessible to all users and offers a number of self-help guides to empower and educate end users and improve efficiencies for ICT services. Key contacts will have access to escalation pathways for priority and business-critical services with direct telephone support ensuring you receive the best outcome every time

User Support Provide your business with unlimited user-centric support for a simple price per user.

Remote Support on Demand for your users & SLA’s backed by Telstra Support for 3 devices per user Mobile vendor support Microsoft or Office 365 management MDM platform management Telstra approved SaaS management (box, canvas) Proactive management Service Catalogue & Support Portal with a knowledge base ICTMBD with updated list of assets Remote imaging of PC’S

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Network Management Recommended add on which extends our management across your site connections and network. This single cost per site bundle, includes our monitoring and management of one router, one switch and 3 access points. Additional networking equipment is charged at a set cost per device. Network Site support includes.

Monitoring of LAN via SNMP Management of switching environment Management of routing environment Management of one security appliance Management of access points Vendor management of network equipment Warranty management Add/remove/changes

Server Technologies We understand that not everything can be delivered as a SaaS. Entag can support and manage your infrastructure up to the Server OS layer. We may not be able to directly support line of business applications; however, we do provide vendor management where we work with the vendor on your behalf to resolve the problem. Our business systems support includes:

Remote monitoring during business hours Automatic monitoring 24/7 Proactive sever care Patching management Maintenance windows for rolling restarts AV management including updates Backup management Bi-annual backup testing Hypervisor management IaaS platform management Baseline management Vendor management and escalation ITIL service desk with knowledge base Includes management of Microsoft Software such as

o Active Directory o DNS o Exchange o IIS o ADFS o Hybrid Exchange with 365 o Azure Active Directory Connect o SQL o Windows Backup to Azure

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Entag Managed Mobility

Support With mobile devices accessing key business systems, IoT gaining momentum and calling platforms relying on mobile network connectivity, it is vital to have the right foundation, management and security in place to support your mobile environment. Our solutions offer whole of business peace of mind, prioritising up time on business-critical services, allowing valuable time and resource to be re-purposed where it counts. As part of Entag’s ongoing proactive support model, your business will have access to ENTAG’s managed mobility service desk. The ENTAG Managed Mobility service desk supports business critical tasks to keep mobile users up and running whilst delivering reliable, responsive ongoing support and management. Utilising ITIL-aligned service desk software; Fresh service, the proposed solution provides customer facing web portal access to an extensive catalogue of procurement and support services backed by service level assurance. Tailored specifically to your business processes, end users can be empowered to self-serve with built in approval workflows, eliminating double handling. Our comprehensive knowledge base is accessible to all users and offers several self-help guides to empower and educate end users and improve efficiencies for ICT services. Key VIP contacts will have access to escalation pathways for priority and business-critical services with direct telephone support ensuring you receive the best outcome every time.

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Procurement of new plans and hardware is simple with access to a customised catalogue determined by your Telstra contract and any additional options you have chosen to make available. Custom bundles can be allocated for profiled deployment, making it easier than ever to order and deliver new services. ENTAG’s QLD based support team are experienced in all aspects of mobility support and understand the critical nature of service availability. Our Helpdesk is operational Monday to Friday 8am – 6pm AEST. Some of the typical day to day requests accessible via our portal include, but are not limited to the following:

Perform business critical tasks such as sim replacements, data barring and trouble shooting

Provision all mobility-based services (voice, data, IoT, etc)

Easily and quickly complete add, moves and changes

Cancellation and change of ownership requests

Ensure services are secure and managed via Devices Enrolments Services (DES) and Telstra Mobile Device Management at the time of procurement*

Provide customer access to self-serve systems ‘Your Telstra Tools’ and ‘Order Express’ for changes to be utilised 7*24

Mobility reviews to ensure best practice and review performance

Web based ticketing portal available 7*24 and a business hours phone support line for requests classified as business critical

*Where customer has enrolled in DEP/KNOX/DES and has established T-MDM or Microsoft Intune

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Entag Managed Mobility Reporting: Entag provides your business with Power BI based reporting on a selection of the top reports you and your team need to make relevant business decisions regarding mobility use. An example only report screenshot is provided below.

Device enrollment services From the moment of purchase, devices will be enrolled and when deployed, employees will receive a device that is fully compliant with organisational terms and conditions set by your business. Simplifying set up for the end user, and reducing the need for additional support, we can manage the out of box experience and get the end user up and running with all business-critical tools much faster.

Mobility management and security – Microsoft INTUNE/Airwatch Mobile devices and tablets are rapidly becoming the primary work tools for employee’s over traditional laptops and PC’s. Going mobile has enhanced the way we work, making our workforce more productive by allowing us to work anywhere at any time. This new way of working brings about new challenges and risks in the form of reduced security, greater corporate responsibility and increased demand for end user support. Having the right mobile device management practices will ensure your corporate data is always protected, supporting the option to adopt a BYO policy. The ability to remote wipe and restore offers complete control over confidential and business sensitive information. Additional functionalities improve management of your fleet such as enforcing policies for device use, application deployment and email account management. Entag’s team supports a number of leading mobile ecosystems management and security solutions including Microsoft intune and Airwatch.

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Underpinning a Successful Delivery of your solution Our world class team is our what makes us disruptive in the industry, they not only have extensive experience in technology but industry specific expertise from retail, hospitality, trades, professional services, government, military and more to apply real world experience to our solutions.

Accreditations & Methodology Entag boasts a unique and broad range of competencies to enable a holistic solution to your business ICT and technology needs.

Consulting and Project Management Our Business Development Executives are backed by Tertiary qualified team members to support and consult in your business transformation ICT & Computer science, Marketing, Finance and Business ITIL and Prince 2 Agile Trained Project Managers bring the solution to fruition by employing tried and tested methodology to ensure a seamless delivery.

Networking and Technical Our team of solution architects and engineers are qualified in CISCO, Ubiquity, Microsoft, Riverbed, Juniper, Polycom just to name a few and have competencies in Cloud, Communications & Telephony, Data Centre, Collaboration, Data Analytics and Enterprise Mobility Management.

Product Experts, Business Technology Advisors and key partnerships: Knowledge and experience is a key differentiator for Entag, boasting qualified product experience ranging from Telstra mobility and networking, National Broadband Network (NBN), IP telephony, cloud-based services, business applications, Apple, Cisco, Microsoft, Ubiquiti, Meraki and more! Solution Architects: Qualified, whole of business solution experts to help you go from on premise to cloud, paper to digital and most importantly, change from reactive to proactive. Our solution architects ensure solution performance, reliability and return on investment. Project Managers: Our dedicated project team understand that communication is the single most important component of change. Your single point of contact from start to finish, working closely with you to set milestones, monitor progress and take accountability for all aspects of project delivery. Support Specialists: With years of experience across various disciplines within technology, our friendly and knowledgeable specialists will support your business and team members through the change management associated with implementing and supporting new technology. Our Support Specialists will also help you match to identify trends and provide advice to continue to improve and advance with technology and allow you to focus more on your core business. Technicians: We have in house technicians on the road who can complete audits, scope of works to be completed, assist in implementation and incident management and provide onsite support for your IT environment.

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Entag Dedicated Project Management Entag provides a dedicated project manager who will liaise with the different teams involved in the entire rollout of the Entag built solution. Entag have for years supported our customers with highly professional dedicated project management for the deployment of simple to highly complex technology solutions for enterprise and government customers. Our commitment is to seamlessly transition your business Technology Solution with minimal business disruptions and to mitigate risk. Forming part of our delivery we will prepare a Project Delivery document which is guided by the client project sponsor and Entag solution architect team. The aim of this document is to demonstrate the process and the approach that we undertake when it comes to transitioning to the new solution. This document will outline the scope, project phases, project approach, risk management and project schedule.

Your Project Manager will: Conduct a project kick off meeting with required business stakeholders to define and agree on the project scope and deliverables. Develop a project plan/integrated delivery schedule, risk and issue management plan. Be the single point of contact based on agreed communications plan and provide regular project status updates. Manage all internal delivery groups to achieve agreed outcomes. Manage changes in scope and/or contract variations through defined change management process. Finalise all project documentation including any customer billing, to ensure the seamless transition of deliverables into the customer’s operational environment. Produce a project closure report and obtain formal sign off before closing the project.

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Entag Health Partnering with The Diary Corporation to design, implement and support The Diary CarePro platform has enabled the ENTAG Digital Health Team to truly affect positive change in the lives of thousands of patients. From the management of chronic diseases such as Diabetes and Chronic Obstructive Pulmonary Disease to patients requiring Acute Care in a HITH setting, ENTAG Digital Health stands out as a bastion of improving care delivery capacity for Clinicians, and increasing quality of life, care outcomes and care accessibility for patients. Strategically aligning with world leading trusted technology providers such as Telstra, Apple, Microsoft and iHealth has been central to the immense impact ENTAG Digital Health has had and will continue to have in the future, as we further diversify in the health space. Entag now supports customers in a multitude of fields including health organisations, with their health technology powered by The Diary CarePro and enabled by the Telstra Mobile Network. Entag supports customers nationally from the Sunshine Coast, meaning we understand how to deliver to customers in regional locations and understand the limitations regional areas can bring with the adoption of technology. Health departments, hospitals, private insurers & service providers are looking to virtualise the way they deliver care to patients in 2020 and beyond. A number of programs are looking to leverage a connected care platform that will link the service provider care teams with a patient, the wider care team and their family. The programs will see our clients provide a corporately owned & managed iPad to both their staff and out to patients within the community.

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Nurses/Carers will have an iPad to view & monitor patients in real time via CarePro on iOS. Patients will have the ability to view and contribute health data via their iPad in the home, complete surveys on their wellbeing and engage with the care team and their family members in their care plan. The initial deployments focus on Palliative and Chronic care patients in the home, with further expansion into other patient cohorts and programs.

Check out our latest Entag Health success story: rpavirtual

https://www.linkedin.com/posts/entag_digitalhealth- virtualhealth-connectedcare-activity-6633533277674315776-

MucM

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The Strength of Entag Entag employs hundreds of experts to consult and deliver on your technology projects. We have 400 inflight projects currently across a broad range of products and services. We have a strong history of successful delivering consultative and transformative projects and we continue to excel and grow in this area. Entag holds the following accreditations with our Best in Class Partnerships and accreditations

Platinum Data & IP partner

Tier 1 Integrated Mobile and Data Networks

Cloud Phone System & Collaboration Platforms (TIPT & Telstra Calling for Office 365) Unique End to End Managed Services Offering Mobile and Cloud first strategy & access to Technology Funding via Telstra Telstra Certifications (Platinum being the highest)

Networks (Data & IP) [Platinum] Cloud [Gold] Mobility [Gold] Collaboration (TIPT) [Gold]

Microsoft Gold Partner

Cloud Platform [Gold] Cloud Productivity [Gold] Small & Mid-Market Cloud Solutions [Gold] Windows & Devices [Gold] Collaboration & Content [Silver] Communications [Silver] Enterprise Mobility Management [Silver]

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Customer Success is our Business We have been privileged to form partnerships with many great enterprise and government customers over

the years and we thank them very much for trusting our team to deliver. As we continually develop our team’s

capability and knowledge set, we have been able to deliver some impressive results for our customers. Some

of examples of recent transformative solutions delivered by Entag are

The Entag team delivered a holistic communications transformation for Logan City

Council. With a total contract value of over $10million Entag delivered a fibre and

network rollout across 22 sites, configured and provided Unified Comms for 1500 end

users, enabled their mobility and provisioned a proactive support service for Wi-Fi. All

deliverables were completed in a timely and professional manner by our skilled project

management team.

Enabled by an end to end virtual health platform delivered by ENTAG our customer

rpavirtual is leading the charge in not only increasing care delivery capacity through care

connection and remote real-time monitoring but also in increasing patient satisfaction.

Through our exclusive partner The Diary Entag has enabled patients to remain with their

families in their own homes through what can be a trying time using the latest

technology and innovation for the Health Industry.

Entag have designed, delivered a cloud first, mobile enabled end to end ICT platform for

North Coast PHN coupled with ongoing proactive management of their network and

services. Providing a future-ready platform was crucial to the success and future

direction of NCPHN. We continue to build on a brilliant foundation and partnership and

are now delivering health centric services across Exercise as a Medicine and other

programs of work.

Sunshine Coast Airport is a shining light of a customer that has created a strong growth

strategy and vision. Entag’s role was to enable this strategy and vision from a technology

perspective. Partnering with the Airport over several years we have delivered end to

end ICT managed services platform proactively covering all aspects of the Airports ICT

current and future requirements.

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Our Local Presence Our group hosts six Telstra Stores, strategically located at Caloundra, Kawana, Nambour, Birtinya on the

Sunshine Coast, and Hervey Bay and Maryborough on the Fraser Coast.

The Entag team partner with industry leading vendors such as Apple, Samsung and Microsoft in order to

deliver in depth training for our teams, ensuring we have the absolute best people to provide innovative and

solution focused solutions for over 10,000 customers every week who come into our stores.

Our teams offer a comfortable and friendly place to come and discuss your Telecommunications, IT and

Entertainment needs, anything from a new mobile phone, NBN connection or Foxtel for your home all the

way through to a telephony solution and cloud applications for your business – we have an expert to help you

7 days a week.

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