CAP Quality CareWestbrook, Maine

AIM

To Increase Admissions

Change

Simplify Phone Screening Form•Remove any items not required by regulations and accreditation standards•Convert open-ended questions to Yes/No format•Market “quick and easy” new form to counselors to encourage increased participation in screenings

Results

Next Steps

1. Modified form to gather Suboxone data and to increase usability

2. Adopted form as new Standard Operating Procedure

Impact

• Maintains previous Change Project accomplishment of increasing admissions through live, immediate response to request for screening• Increases Intake Coordinator’s availability

for other tasks• Reinforces competency of all counseling

staff in a Core Function• Encourages team approach to patient care