Candidate Information Pack

Recovery Navigator Based: South Devon Hours: Full time, 35 hours per week Salary: £18,685 - £23,230 per annum depending on experience Contract: Permanent Reference Number: 17.20 Closing Date: Noon, Monday 23rd March 2020 EDP is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment. Candidates are subject to additional checks including DBS (to the appropriate level) and to prison vetting (depending on the location) – details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

EDP Drug & Alcohol Services is a registered charity limited by guarantee | Company number 2145656 | Charity number

297370

Registered in England and Wales: Stratus House, Emperor Way, Exeter Business Park, Exeter, Devon, EX1 3QS

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Contents of Your Candidate Pack Thank you for your interest in this opportunity to work with EDP. This pack has been designed to provide you with more information and details about working for EDP and the role you are interested in. Please read the pack and also browse our website at www.edp.org.uk prior to completing your application. Within this pack you will find: - Introduction to EDP – Our Mission and Values - Job Information and Details - Our Offer to You - The Benefits of Working at EDP - How to Apply and What Happens Next

Completed Applications should be sent either to recruitment@edp.org.uk Or by post to: Human Resources, EDP Drug and Alcohol Services, 3rd Floor, Beaufort House, 51 New North Road, Exeter, Devon, EX4 4EP

Queries or Additional Information If you have any queries, please contact the HR team either on 07525 796 329 or by email at recruitment@edp.org.uk If you require these vacancy details in an alternative format (for example large print) then please contact the HR team and we will be happy to arrange this for you.

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Introduction to EDP Our Mission Our Mission is ‘To open doors for people affected by substance misuse so they can improve their lives and those of their families and communities’.

Our Values Our Values drive the way in which we work together with one another at work, with service users, with partners and other providers, and with the wider community and stakeholders to achieve our mission. These are: Belief – We believe people can make it

We firmly believe in everyone’s potential. We know that people can and do make remarkable changes.

Respect – How we work is as important as what we do

We will treat everyone respectfully – whether they use our services, work for us or work with us. We are creative, curious and flexible

Partners – We do it together

We see partnerships as the key to better futures for people affected by substance misuse. We develop strong and meaningful partnerships with people who use our services, staff, other agencies, our funders, research bodies and our communities. We will ensure that our services are accessible to all.

Ambition – We focus on recovery and outcomes

We want a world where people are no longer blamed for their substance misuse, no longer socially excluded and are given support to take ownership of and rebuild their lives. We will call for more understanding, more compassion and more resources to make this happen. We will support staff and service users to keep learning and to set and achieve ambitious targets.

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Job Purpose The post will work within the Together integrated drug and alcohol service, as part of a Recovery Navigation team. Recovery Navigators work with service users throughout their time in the service, ensuring one consistent point of contact and a focus on sustainable recovery. They provide co-ordination and key-working including assessment, recovery planning and the delivery of interventions. Recovery Navigators promote strength-based working, recovery orientation, visible and attainable recovery from first contact and system wide engagement and joint working with other services.

Main Duties and Responsibilities Service provision:

- Promote an ‘everyone’s job; no wrong door’ approach to engagement - Work from a variety of locations, including hubs, satellites, partnership sites and in the community

including outreach - Deliver triage and comprehensive strength-based assessments, harm reduction and brief

interventions, including naloxone training and distribution - Act as Lead Practitioner where coordination sits with Together and support other services where

coordination sits with them - Carry a caseload providing effective co-ordination and key working; undertake collaborative recovery

planning and reviews and make appropriate linkage to other services across Devon - Utilize a trauma sensitive, warm and non-judgmental approach to develop a strong collaborative

therapeutic alliance; genuinely hearing, accepting and responding to people’s stories - Undertake risk assessment and risk management planning in consultation with colleagues and

partner agencies as appropriate. - Promote involvement of, and provide support to, families and carers wherever possible - Work flexibly to support people to meet diverse needs and aspirations, using a range of tools and

techniques - Proactively support service users to participate in a range of recovery, psychosocial and support

activities, appropriate to their phase of recovery and including mutual aid; prioritizing the most complex and vulnerable people for enhanced provision and intensive interventions

- Deliver evidence based psychosocial interventions (group & 1:1) and build on peoples’ strengths and sources of support

- Work collaboratively with the team, other services, recovery coaches, peer supporters/mentors and volunteers, ensuring all aspects of treatment are effectively planned, integrated and coordinated

- Offer a flexible service locally in partnership with Health, Social Care, police and concerned others responding to current local issues

- Participate in joint assessment, joint working and information sharing agreements with other services across Devon (e.g. young people, housing, mental health, criminal justice, domestic and sexual violence and abuse services)

- Work with prison substance misuse teams and prescribers to ensure an offender’s smooth transition in to the community. Share information for people going into prison.

- Provide prison in-reach ensuring effective communication, information sharing and release planning; avoiding duplication of assessment

- Support individuals to use digitally based services and interventions - Undertake urine and saliva drug testing, taking blood pressure, monitoring physical health - Provide needle exchange and referral for blood borne virus testing and vaccination - Adhere to Multi–agency processes – e.g. MAPPA, IOM, MARAC - Adhere to the principles, policies and procedures of effective safeguarding for vulnerable adults and

children - Take a ‘Think Family’ approach, adopt the EDP Safeguarding Toolkit and comply with EDP’s

Safeguarding policy and Devon Children and Family Partnership’s procedures - When appropriate act as Lead Practitioner for ‘Team Around The Family’

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Performance management:

- Be responsible for individual performance management and delivery of goals and tasks set - Comply with all workforce management systems, including supervision and appraisal - Actively participate in continuous professional development - Ensure effective recording of service activity, service user information and performance monitoring,

using required data and case management systems and processes. - Contribute to the continuous improvement of the service and interventions delivered

General Duties:

- Maintain an understanding of, and comply with EDP and Together’s protocols and policies

- Practice and uphold EDP’s ethos, mission, vision and values in all aspects of the job role - Work in collaboration with a range of stakeholders and organisations to support effective outcomes

for clients, ensuring effective communication and adherence to agreements. Attend multi agency meetings, deliver presentations and training as required

- Actively participate in the EDP communication processes including, case meetings, working groups, team meetings, individual or group supervision and appraisal

- Report incidents and complaints in accordance with policy and protocols - Support or supervise volunteers, recovery coaches, mentors and trainees placed in the team - Facilitate constructive service user consultation, feedback and involvement in all your work - Travel to other sites for the purposes of service delivery, meetings and training - Hold a current driving licence, have access to and insurance for a roadworthy vehicle - Participate in the duty rota for open access and triage - Work flexibly, to provide early/late working and weekend cover as required. - Undertake such other reasonable duties and responsibilities, across the whole service, and at any

location within reasonable daily travel from your main place of work

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Person Specification All criteria are essential unless otherwise indicated

Attributes Criteria

1. Experience (through paid or voluntary work)

1.1 Experience of managing, planning and prioritising own workload whilst consistently meeting targets and completing tasks to a high standard.

1.2 Experience of assessment and working with substance misuse service users to assist them to identify their own resources, aspirations and priorities.

1.3 Experience of supporting individuals to develop, implement and review their own Recovery plans.

1.4 Experience of providing a range of evidence-based, psychosocial treatment interventions to substance misusers, or other vulnerable adults, in both 1:1 and group-work settings.

1.5 Experience of, or an understanding of community development, outreach and engagement (desirable)

1.6 Experience of managing medium to high caseloads, including keyworking and signposting.

2. General and Special Knowledge

2.1 An in-depth knowledge and understanding of the harmful effects associated with drug misuse in relation to health, offending, social welfare, housing, employability and personal relationships.

2.2 An in-depth knowledge and understanding of treatments and interventions available to substance users, clinical and non-clinical, including the benefits to individuals.

2.3 An understanding/awareness of current national and local guidelines and protocols on substance misuse, treatment and recovery.

2.4 A knowledge and understanding of policies related to the safeguarding of children and vulnerable adults.

2.5 An understanding of models of recovery, and the role of the community in supporting recovery.

2.6 An understanding of effective caseload management processes and principles.

2.7 Working knowledge and experience of Microsoft Office suite, email use, IT systems, case management systems

2.8 A strong understanding of/commitment to multi-disciplinary working and working in partnership with other organisations

3. Qualifications and Training

3.1 NVQ level 3 in Health and Social Care, and/or equivalent professional qualification (e.g. Health Care, Nursing, Social Work, equivalent overseas qualification) or commitment to complete.

3.2 Certificate in the Management of Drug Misuse Part 1 (RGCP 1); or commitment to complete.

4. Skills and abilities

4.1 Ability to work within a values based approach, adopting the Together values and recovery based principles

4.2 Ability to work in collaboratively, in partnership with a range of people and organisations and to leverage appropriate resources

4.3 Ability to communicate effectively and work well with clinical colleagues, ensuring clinical plans align with recovery plans.

4.4 Ability to deal with emotional content of sessions and constructively challenge abusive, aggressive or discriminatory attitude and behaviours

4.5 Ability to work effectively as part of a team

4.6 Ability to communicate well with a wide range of audiences

4.7 Ability to develop constructive therapeutic alliances with service users whilst maintaining professional boundaries

4.8 Ability to demonstrate excellent organisational and time management skills with the ability to manage pressure and carry a diverse workload with competing demands

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4.9 Ability to work within evidence based practice and with due regard to diversity and inclusion in the workplace

4.10 Ability to demonstrate reflective practice skills

4.11 Knowledge of group dynamics and competent group-work facilitation skills

4.12 Ability to utilise or carry out assessment of needs, formulate packages of care and transition, and review and report on progress.

4.13 Ability to provide a range of needs-led psychosocial interventions to individuals.

4.14 Ability to negotiate and work jointly with medical colleagues in the pursuit of appropriate clinical interventions and recovery treatment for individuals.

4.15 Ability to organise, coordinate and prioritise referrals and high caseloads, through effective keyworking.

4.16 Ability to refer/signpost service users to a range of internal and external services to meet needs.

4.17 Ability to obtain and share information safely in the interests of service users’ care.

4.18 Ability to maintain high quality and defensible case records and documentation, within deadlines.

4.19 Ability to use data management systems for the effective recording of performance and service user data.

4.20 Commitment to continuous evaluation and improvement of interventions.

4.21 Commitment to continuous professional development, and to share specialist knowledge.

4.22 Flexibility of approach that demonstrates ability to use a range of treatment options.

4.23 Ability to support individuals to use digital interventions (or commitment to learn this)

5. Additional Factors

5.1 A commitment to equality of opportunity, valuing diversity, and anti-discriminatory practice, reflected in professional relationships with service users, colleagues and the public.

5.2 A desire to work within, and contribute to, a culture that is positive, dynamic, forward thinking and outcomes-focused.

5.3 Willing and able to work flexibly to cover early/evening and weekend duties to meet the demands of the service.

5.4 Ability to travel across Together service area.

5.5 To be assessed as medically fit in accordance with EDP Occupational Health Department to perform the duties of this post

5.6 A non-judgmental attitude towards people affected by substance use, including offenders.

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Our Offer to You - The Benefits of Working at EDP

EDP seeks ways to ensure that we reward and recognise the contribution that our people make to the success of the services we offer. Our current employee reward package includes: Pay - Spot Salary system Each role has a set pay range, consisting of a min, mid and top pay spot. At the time of your offer, account will be taken of any relevant experience you have in determining your starting salary – so if you have sufficient relevant experience you can expect to be offered the mid or even the top spot. Salary levels are reviewed annually with the opportunity for individuals to progress to the next spot based on certain criteria. Holiday As a new starter, you will have 25 days holiday per year, this increases with length of service to a maximum of 30 days per year. You will also benefit from 8 days of paid public or bank holidays in each calendar year. This means your total entitlement starts at 33 days per year, rising to 38 days per year. Employees are able to carry forward up to 5 days holiday into the following year (subject to written approval). Our holiday year commences on 1 April each year. Holiday entitlement is pro rata for part-time hours. Working Hours EDP’s normal full-time working week is a 35 hour week and your hours of work will be stated as part of any job offer paperwork. Hours of work, including start and finish times, will be in line with operational requirements. Details can be discussed at interview including any requirement for weekend working and/or call out. Breaks are unpaid. EDP Pension Plan You will be eligible to join the EDP Pension Plan based on auto enrolment rules and arrangements after completing 3 months service. The scheme is run on a matched contribution basis with a current default/minimum contribution of 4% by employee matched by 4% employer and a maximum employer contribution of 6%. Further details will be available to you on joining. Employee Assistance Programme (EAP) All employees have access on a 24/7 basis to a third party confidential advice and information service, including counselling support. Life Assurance From your first day of employment, you are entitled to life cover at a level of three times your salary. This means that, should you die whilst employed by EDP, your family, or anyone else you nominate, will receive a one-off payment of three times your salary. Sick Pay On successfully completing your six month probationary period, if you are absent from work due to ill health, you will be entitled occupational sick pay in accordance with the Sickness Absence policy.

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Maternity, Paternity and Adoption Leave and Pay In recognition of the needs and demands of parenthood, we offer enhanced leave and pay arrangements for maternity, paternity and adoption based on length of service. Further details are in the Working Families policy or available from the HR team. Cycle to Work Scheme You can join the cycle scheme and benefit from saving money by purchasing a bike using a salary sacrifice arrangement, with the additional benefits of supporting the environment and being healthier. Eye Care Vouchers For staff that have completed their probation period and spend a lot of time working on a screen we offer a free eye test and a contribution towards glasses if needed. Flexible Working Subject to operational requirements, EDP can consider requests for flexible working which enable you to achieve an appropriate balance between work and all other aspects of your lives. Flexible working can benefit you by offering possible solutions during life changes, such as the need for family or carer support, the possibility of reducing hours prior to retirement or a temporary arrangement during the recovery from an illness. Other Leave – including Emergency, other Unpaid leave, Moving House Leave To enable you to better balance your work and home life, employees can access a variety of time off arrangements on either a paid or unpaid basis. This includes:

- Unpaid time off for a number of personal reasons, such as family emergencies, urgent domestic problems

- Paid leave for Jury service - Unpaid leave is available for reasons including election as an MP or MEP, overseas voluntary

service, or, exceptionally, if you wish to take time off work as a sabbatical or to take a career break.

- One day of paid leave for moving house.

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How to Apply

If you are interested in working for EDP and this vacancy, the next steps are as follows:

- Download the EDP Application Form and Equal Ops Form available via the recruitment pages on our website.

- If you require these details in an alternative format (for example large print) then please contact the HR team and we will be happy to arrange this for you.

Once you have downloaded and completed the relevant forms please e-mail to recruitment@edp.org.uk or return via post. Please note that CV’s are not required for our recruitment processes. However, you may attach one with your application if you wish. Please note that CVs will not be accepted without a completed application form. Closing date for applications is noon on Monday 23rd March 2020 Interviews will be held on 31st March 2020. Please ensure that you quote reference number 17.20 on your application.

What Happens Next? After the closing date, your application form (without your personal details) will be passed to the Recruiting Manager.

Shortlisting will take place based on the information in your application form and how well this meets the requirements for the job role. If your application is shortlisted you will be invited to an interview and assessment process. Whether you are successful or not, you will be notified of the outcome of your application.