Campus Technology Plan

Fresno City College

2009 - 2011

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Table of Contents INTRODUCTION ..................................................................................................................................................................... 1 

THE TECHNOLOGY ADVISORY COMMITTEE .............................................................................................................................. 1 2009-2011 CAMPUS TECHNOLOGY PLAN ................................................................................................................................. 1 TECHNOLOGY PRINCIPLES ........................................................................................................................................................ 2 CAMPUS TECHNOLOGY PLAN GOALS 2009-2011 ..................................................................................................................... 3 

CURRENT STATUS OF TECHNOLOGY ON CAMPUS .................................................................................................... 4 

COMPUTER EQUIPMENT ............................................................................................................................................................ 4 Desktops ............................................................................................................................................................................... 4 Servers ................................................................................................................................................................................. 4 Laptops ................................................................................................................................................................................ 4 Printers/Copiers .................................................................................................................................................................. 4 

AUDIO/VISUAL EQUIPMENT: .................................................................................................................................................... 4 VIDEO CONFERENCING ............................................................................................................................................................. 5 NETWORK EQUIPMENT ............................................................................................................................................................. 5 

TECHNOLOGY PLANNING AREAS .................................................................................................................................... 6 

TECHNICAL STAFFING .............................................................................................................................................................. 6 TECHNOLOGY/USER SUPPORT .................................................................................................................................................. 6 DISTANCE EDUCATION ............................................................................................................................................................. 6 HARDWARE STANDARDS .......................................................................................................................................................... 7 NETWORK INFRASTRUCTURE .................................................................................................................................................... 7 SOFTWARE PURCHASING .......................................................................................................................................................... 7 HARDWARE PURCHASING ......................................................................................................................................................... 8 SECURITY ................................................................................................................................................................................. 8 COMMUNICATION, DATA & HARDWARE DISASTER RECOVERY ............................................................................................... 9 DATA STORAGE & RECOVERY .................................................................................................................................................. 9 DOCUMENT IMAGING, MANAGEMENT & WORKFLOW .............................................................................................................. 9 WIRELESS ACCESS ................................................................................................................................................................. 10 REMOTE ACCESS .................................................................................................................................................................... 10 LEARNING MANAGEMENT SYSTEM ........................................................................................................................................ 10 TECHNOLOGY REPLACEMENT ................................................................................................................................................ 11 

Computer Hardware .......................................................................................................................................................... 11 Audio/Visual Equipment .................................................................................................................................................... 11 

“SMART” CLASSROOMS .......................................................................................................................................................... 12 VIDEO CONFERENCING ........................................................................................................................................................... 12 

APPENDIX ............................................................................................................................................................................... 13 

TAC STRUCTURE & CURRENT MEMBERSHIP ......................................................................................................................... 14 2006-2008 CAMPUS TECHNOLOGY PLAN GOALS .................................................................................................................. 15 LAB COMPUTER INVENTORY .................................................................................................................................................. 16 SERVER INVENTORY ............................................................................................................................................................... 20 AUDIO/VISUAL CLASSROOM INVENTORY ............................................................................................................................... 22 BASIC AUDIO/VISUAL AND “SMART” CLASSROOM SPECIFICATIONS.................................................................................... 23 FCC ACCESS POINT MAP ....................................................................................................................................................... 27 TECHNOLOGY SUPPORT SERVICES ORGANIZATIONAL CHART ................................................................................................ 28 TECHNOLOGY REQUEST FORM PROCESS ................................................................................................................................ 29 WIRELESS ACCESS POLICIES AND PROCEDURES ..................................................................................................................... 30 

WLAN Access for District Owned Equipment .................................................................................................................... 30 WLAN Access for Personal Equipment .............................................................................................................................. 31 

REPLACEMENT CYCLE DOCUMENT ........................................................................................................................................ 32 HARDWARE STANDARDS ........................................................................................................................................................ 33 ACRONYM GLOSSARY ............................................................................................................................................................ 35 

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Introduction This document represents the efforts of both the Technology Advisory Committee (TAC) and the Technology Support Services (TSS) staff to update the existing Campus Technology Plan from the fall of 2006, identify the current status of technology at Fresno City College (FCC) and prioritize technology goals at FCC for the next three years. The established and proposed policies/procedures included in this document are necessary to manage the technology on campus and promote technology use in the classroom and in daily operational business processes. Consideration has been given to all aspects of the College’s use of technology when outlining plans and policies. See the table of contents for a complete list of the various technology areas identified within the plan.

The Technology Advisory Committee The Technology Advisory Committee is currently made up of 21 members from the faculty, administration, classified staff and students (see appendix). The Operating Agreement for the TAC states that:

“The Technology Advisory Committee (TAC) develops, writes, evaluates and updates the Fresno City College Technology Use Plan. The purpose of the TAC is to evaluate, review and advise in planning for acquisition, maintenance and use of current and future technology throughout the College. The committee submits policy recommendations that are strategic in nature to the Strategic Planning Council, operational in scope to the College President and acts as an advisory board to the District Technology Coordination Committee. In addition, the committee recommends training activities that assist all college staff in the uses of technology.”

The TAC works closely with the various planning units on campus, the Strategic Planning Council (SPC) and the Technology Coordination Committee (TCC) at the District level on various aspects of technology planning and implementation. This includes but is not limited to: establishing policies and procedures for hardware and software usage, policies on access to network resources and security, disaster recovery procedures for data and communications, data recovery and storage, establishing hardware standards, classroom technology standards and advising on technology requests from planning units across the campus.

2009-2011 Campus Technology Plan In the fall of 2006, the TAC identified seven Technology Principles that will help guide technology implementation at Fresno City College. The Technology Principles were created with the goal of enhancing the College’s Mission and Vision statements. Fresno City College Mission

Fresno City College is a comprehensive community college offering innovative, instructional programs in anticipation of and responsive to the life-long learning needs of our diverse population. Fresno City College provides a wide variety of supportive services to assist our students in achieving their educational goals. Moreover, we are dedicated to working collaboratively with our community to enhance the economic and social development of the region.

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Fresno City College Vision Statement

Fresno City College strives to be a premier learning community whose students and graduates will be among the best prepared citizens to meet the challenges of an increasingly complex global environment

Technology Principles Principle #1: Technology must enhance, facilitate and expand the interactions of the College's students, faculty, staff and administration. Principle #2: All employees of the College must have appropriate and equitable access to technology and training. Principle #3: The contribution of technology to the quality of education and productivity of students, faculty, staff and administrators must be continually assessed. Principle #4: Accessibility by all constituent groups will be considered in all technology implementations. Principle #5: A secure and sufficient budget is necessary for support services staffing associated with technology, software licensing, accommodation of rapid rate of change in technology and total cost of ownership associated with technology. Principle #6: Technology implemented on our campus will provide students, faculty, staff and administration with an environment that will be safe from cyber threats, a high expectation of data integrity and an ethical approach to balancing individual privacy with institutional responsibility. Principle #7: To ensure the highest quality of education, intellectual freedom is extended to all modalities of educational technologies. The TAC has established ten goals for the 2009-2011 Campus Technology Plan that are linked to the Strategic Planning Goals and specific objectives of those goals as shown on the following page. The progress reports for the 20 goals established in the 2006-2008 plan are provided in the appendix. The remaining pages of the plan are broken down into two sections. The first section is the Current Status of Technology on Campus and the second is called Technology Planning Areas.

Campus Technology Plan Goals 2009-2011

Rank Strategic Plan Goal

Strategic Plan Objective

1 Develop and implement a disaster recovery plan for instructional and administrative technology 1 1.2

2 Assure accessibility to computer labs 3 & 7 3.4 & 7.2

3 Develop a data integrity, storage and protection plan 4 4.1

4 Increase support for teachers’ technology integration in their classes 3 3.4

5 Increase technical support for online student services 3 3.3

6 Develop a plan for phone system replacement – (VoIP) 4 4.1

7 Ensure appropriate staffing and technology on campus based upon a Total Cost of Ownership Model 1 1.2

8 Develop and submit an Action Plan for the implementation of a Student Technology Fee 3 3.4

9 Become a paperless campus 4 4.1

10 Ensure the completion of the projects continued from the previous Campus Technology Plan

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Current Status of Technology on Campus

Computer Equipment Desktops The FCC campus, Manchester Center and Career Technology Center (CTC) have roughly 2,900 computers for faculty, staff, administrators and instructional labs. Faculty and staff computers account for approximately 900 machines. There are 117 instructional and non-instructional labs with 1,992 computers. These labs include lecture rooms outfitted with a computer, special use computer labs for such things as Financial Aid, Admissions & Records, DSP&S and College Relations and two open labs on campus. A complete inventory of the instructional and special use labs can be found in the appendix. Servers The campus currently has 20 physical and 30 virtual servers housed in the Media Center main cross-connect, one in the College Bookstore, three servers at Manchester and one at CTC. A maximum life span for our servers has been established at 24 months after standard manufacture warranty. Current standard warranties are for 36 months. After analyzing usage and historical replacement, it has been determined that servers should not be allowed to exceed 24 months after warranty and still be used in the production environment. This gives us an average 5-year life span for our servers. This life span is currently longer than the State Chancellor’s Office Total Cost of Ownership Model adopted for our desktop machines (36-48 months depending upon usage). A plan for replacement and consolidation of the total number of servers involves a 5-year budgeting cycle and consolidation through virtualization and blade technology. A complete inventory of the servers on campus can be found in the appendix. Laptops The Technology Support Services (TSS) staff (formerly known as the LRC technicians) supports over 150 faculty and staff PC and MAC laptops. Laptops are used in various areas of the campus including but not limited to classroom instruction, various students services departments such as Financial Aid, Counseling, College Relations, DSP&S, Admissions and Records and by administrative staff. Printers/Copiers The campus currently has over 200 laserjet, inkjet and impact printers. The primary printer on campus is a B&W LaserJet printer from Hewlett Packard. Hewlett Packard is the established standard printer but can be deviated from for specific applications or upon request of the end-user with written justification. During the fall of 2008, the District negotiated a new copier contract and expanded the use of multi-function devices (MFD) throughout the District. Fresno City College has 37 MFD’s on campus that are now being used as the primary printer/copier for Division and Administrative offices. These devices allow for printing, copying, scanning and faxing in most offices on campus.

Audio/Visual Equipment: The campus Audio/Visual capabilities are supported by the two Learning Resources Assistant III’s (LRA III) and the Audio/Visual Maintenance Specialist. The FCC campus has a variety of audio/visual equipment permanently installed in classrooms and available for checkout by faculty, staff and in some cases the community. There are 65 “SMART” classrooms throughout the campus and 40 classrooms with either a projector or TV installed permanently in the room. These “SMART” classrooms include a projector, video screen, speakers, VCR/DVD combo, network connectivity and inputs for computers. For a complete list of equipment and a list of the classrooms with permanently installed equipment see the appendix.

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Video Conferencing The campus currently has seven classrooms and one conference room that can be used for video conferencing internally and externally to the campus. These rooms include: LI-141, LI-142, HS-110, HS-150, HS-200, HS-210, HS-250 and the President’s Conference Room in the Administration building Each room is equipped with basic video conferencing equipment including, Polycom videoconferencing equipment, flat panel TV’s, document cameras and interactive audio conferencing systems.

Network Equipment The District and the campuses have standardized on CISCO devices for their network infrastructure equipment. Fresno City College has realized this standard through the Measure E bond that was passed in 2000 and the completion of several phases of the LAN/WAN project. The LAN (Local Area Network) network consists of a redundant fiber-optic network that connects every building on campus to the Main Distribution Facility (MDF) located in the Media center. The MDF houses the WAN (Wide Area Network) router and LAN switches that connect each building to the server farm. Main distribution is through redundant CISCO 6509 layer three switches to CISCO 3750 PoE layer three switches in all buildings on campus except Student Services. Student Services currently has CISCO 6509 switches in both cross-connects. Down level switches in each building’s IDF(s) are CISCO 3560 layer three switches. The network currently has 128 switches. Wireless access equipment was standardized on the manufacturer Blue Socket for their light-weight access points and access controllers. Currently the campus utilizes a Blue Socket 2100 and 3100 controller to support 80 access points throughout the campus (see appendix for Access Point map).

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Technology Planning Areas

Technical Staffing Current Status The Technology Support Services staff on campus currently consists of the following: one Network Coordinator, three Microcomputer Resource Technicians (MCRT), eight Microcomputer Specialists (MCS), one full-time Learning Resources Assistant III, one part-time Learning Resources Assistant III and one Audio/Visual Maintenance Specialist. Additionally, the Teaching and Learning Center, which serves in a training capacity for the staff and faculty, has one Distance Education/Information Technology Support Technician (see appendix for TSS Organizational Chart). The Coordinator of Academic Computing position was not funded in 2009 and the faculty member was re-assigned to an ESL position that needed to be filled. Current support staff to computers ratio is approximately 1:300. The ratio exceeds typical commercial industry standards of 1:150 to 1:200. Future Current staffing ratios of TSS staff to computers are not in line with industry standards and the personnel requests will be similar to those mentioned as a priority in the previous Campus Technology Plan. The Technology Support Services Program Review for fall 2009 provides details of these requests.

Technology/User Support Current Status Technology Support Services hours of operation are from 8:00 a.m. to 5:00 p.m., Monday through Friday. The Help Desk support function is carried out through the use of Microcomputer Specialists (MCS) who answer phones, take work orders and provide support according to their job duties and responsibilities. Work orders are entered into a database program called Track-it and assigned to technicians based upon the division or administrative areas making the request. Requests are assigned to the Microcomputer Resource Technicians (MCRT) or the Network Coordinator if the request exceeds the duties of the MCS. Technology Support Services is currently organized into five distinct work groups: Audio/Visual Support, Desktop Support, Help Desk, Lab Support and Network Support. Future Additional hours of operation for all Help Desk functions and expanded coverage for technical support to weekend and full evening coverage has been a goal for the group and the College but given current budget constraints, this project will not be pursued. Implementation of a new computer maintenance and inventory appliance (KACE-KBOX) in the spring of 2010 will help reduce wait times for resolution of Help Desk requests and the time required to re-image labs between semesters.

Distance Education Current Status Distance Education planning is currently being undertaken by the Distance Education Committee. The TAC serves as an advisory committee to the Distance Education Committee in the role of consultant for hardware and infrastructure configuration. The DE Committee has developed standards for distance education courses and is working with the Reedley and North Center campuses to update the District standards. Future In the role of technical advisor to the Distance Education Committee, the TAC will work with the Committee to establish technical support requirements and hardware requirements for all forms of distance education (two way interactive, hybrid and online). The TAC has been tasked to review and

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make recommendations to the DE Committee regarding authorization methods for DE courses as required by the Federal Higher Education Opportunity Act.

Hardware Standards Current Status The standard for desktop PC’s and MAC’s, laptops, tablet PC’s, Personal Digital Assistants (PDA’s) and printers is updated twice a year by a subcommittee of the TCC and the Director of Purchasing for the District. These standards are published on the SCCCD intranet. Although standards have been established, the campuses have the ability to deviate from the standard when justified. Justification is made on a case-by-case basis by submitting a brief explanation to the Director of Technology’s office. Under the current format, computer purchases are made through a single vendor, Dell Computer Corp. Other technology purchases are made through a quote process typically involving two to three vendors via a Technology Request Form (TRF). Future The Directors of Technology at FCC and Reedley, along with the Director of Information Systems at the District and the Director of Purchasing will continue to meet biweekly to establish standards for computers, PDA’s, tablet PC’s, printers, servers and network infrastructure hardware.

Network Infrastructure Current Status The final phase of the LAN/WAN infrastructure projects were completed in the spring of 2009. Fiber optic network connectivity was extended to the Child Development Center, Field House and Police Academy. Each of the buildings in this final phase were completely re-wired with Cat6 copper and outfitted with new layer three switches. In addition to the physical network infrastructure, the campus has wireless access points in all outdoor spaces on the main campus and in 50% of the interior spaces. The campus and District have standardized on Blue Socket hardware for our wireless system which provides a light-weight access point infrastructure. Future The Technology Support Services staff in conjunction with the Technology Advisory Committee will be identifying and expanding network needs to include:

Ubiquitous wireless access in all rooms on campus 

Create an implementation plan for a Voice over IP (VoIP) phone system for the campus 

Identify and implement network management and monitoring software 

Establish Quality of Service (QoS) needs for our network infrastructure 

Establish standards and recommendations for consolidation of various technologies to IP-based systems to take advantage of our robust network infrastructure (e.g. security cameras, wireless VoIP devices, etc.) 

Software Purchasing Current Status Most instructional and non-instructional software is now being requested through the TRF process and is managed by the Technology Support Services office. The District Office in conjunction with the campuses has identified various enterprise wide software licenses and been purchasing and aligning license renewals for more than two years now. Enterprise software purchases include the following titles: Sophos Anti-Virus, Deep Freeze, Turnitin, Net Support, Blackboard and the Microsoft Campus agreement. The cost of the titles is allocated in several ways, including FTES, number of users and number of installed licenses. Campus wide software for FCC is purchased through an annual Decision

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Package request and includes additional titles to those mentioned above. Titles not falling under the TRF process, such as publisher provided or donated titles are captured through the lab setup form process, which ensures license compliance and that appropriate technical support can be provided. Future Purchasing of enterprise-wide instructional and non-instructional software will continue to be made by the Director of Technology’s Office in conjunction with the District Information Systems (IS) personnel and consultation with the faculty, TAC and the Strategic Planning Council.

Hardware Purchasing Current Status The TRF process is used to request technology including computers, printers, multi-function devices, scanners, cameras and other items related to both instructional and non-instructional technology. The TRF process is outlined in the appendix and shows the overall process from request through receipt and installation of the items. The TRF is not an approval/disapproval of the requested technology but rather a means of identifying support requirements for the technology, a preventative measure for making sure the request can be supported on the current users or standard campus platforms, a means of standardizing hardware platforms for more efficient support and a way to identify the associated costs of the technology requested. Economies of scale have been achieved through standardization of hardware and centralization of purchasing Future Hardware and software purchasing procedures will most likely remain the same for the near term.

Security Current Status Most computers on campus require password authentication for access to the computer but in some cases the password is openly distributed or is blank (not requiring a password). The use of open or blank passwords is only implemented in computer labs that are secured from software changes through Deep Freeze. The campus has in most cases not allowed end-users to have local administrator access to their computers. Anti-virus software is installed on all campus computers and Microsoft Windows System Update Service is used to keep Microsoft products current on the latest system patches and critical updates. The campus uses a password format that requires a minimum length of eight characters for network login except in labs and special restricted access machines (such as the Web Room). Our current password expiration policy is set for 180 days. The campus is Active Directory enabled for access to network LAN computers and wireless clients. Network access and bandwidth usage is monitored through the Orion Software. All switches on campus are monitored for bandwidth usage irregularities and thresholds are established to send alerts when triggered. Physical security for campus server and network resources has been somewhat successful in limiting access to those resources. Door locks to server resources have been keyed to only allow TSS staff access. Furthermore, all of the cross-connect doors throughout campus have had their locks keyed to this special key as well. Additionally, most network cross-connects (closets) are monitored for entry, heat and power fluctuations, with several having motion activated cameras and two-way audio. Future Educating end-users in proper computer/data security remains the biggest challenge facing the TSS staff. Educating users to not share their passwords, the use of stronger passwords or pass phrases, physically securing their workstations when not at their desks and working with Human Resources to

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have a better idea of when people are hired or leave employment with the campus and District are the most common and simplest ways of achieving the campus’s security goals. Other key items for consideration in the future are such things as providing additional staff to proactively monitor and support our network resources. Auditing activities of security protocols currently in place need to be enhanced with appropriate staffing levels to ensure data security. Packet analyzing and intrusion detection/prevention applications should also be assessed and considered to allow TSS staff to be more proactive in providing network security from zero-day attacks and spyware/Trojan applications which could pass confidential data. With new legislation recently passed, both at the State and Federal levels, having mechanisms in place to try and stop the dissemination of confidential data is imperative. Data security and integrity is one of the top goals for the TAC and the TSS staff. The TSS has begun investigating the use of Network Access Control software to help reduce the chance that data hijacking tools are successfully installed in the campus environment through spyware and other malicious means.

Communication, Data & Hardware Disaster Recovery Current Status The College has policies for emergency communication that are part of the overall disaster recovery plan developed by the District. Specific procedures are outlined and communication trees are established for emergencies. Future The TAC has formed a subcommittee to provide detailed procedures specific to the campus that are not addressed in the District disaster recovery plan. The subcommittee will develop plans for recovery of telecommunications, hardware and data after a disaster. The subcommittee will be presenting the plan to the College constituency in the spring of 2010.

Data Storage & Recovery Current Status Technical Support Services (TSS) does full backups of server-stored data every Sunday, incremental backups every Wednesday and uses the Microsoft Shadow copy process for all of the file servers that store staff/faculty data. Future The TAC has identified data recovery and storage procedures as a top priority for the current Campus Technology Plan. Current budget constraints have hampered progress toward better storage and recovery procedures. The TSS will continue to work on implementing appropriate methods (hardware and software) for data storage and recovery.

Document Imaging, Management & Workflow Current Status The use of document imaging for archive and document version management does not occur within a formal process but instead is managed by individual groups on campus using a variety of hardware and software. Admissions and Records on the campus and at the District level use the Hershey system to capture and manage documents for imaging, archiving and retrieval of student applications, transcripts and other related admissions documents.

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Future The IS Priority committee at the District level is establishing procedures for using workflow within the Datatel Colleague Student Information System for several key operational activities including student and part-time employee payroll, MAGIC forms and others. The TSS is currently investigating the use of SharePoint services and its integration with the upcoming Office 11 as a means of helping document management and electronic workflow. The TAC has also formed a subcommittee that is tasked with identifying ways in which the campus can go paperless.

Wireless Access Current Status The campus has implemented a campus-wide wireless network and is planning to expand the coverage with an additional 16 access points this year. All exterior areas of the main campus excluding parking lots have wireless coverage. Some limited access is available in select classrooms and conference rooms throughout the campus. Policies have been developed and approved by the TAC and implemented to provide all students wireless accounts when they enroll. Staff and faculty are required to bring district owned equipment to Technology Support for configuration. Staff and faculty personal equipment may be configured for use on campus but must be configured by the user (see appendix for the District’s Wireless Access Policies and Procedures). Personal equipment must use the same encryption protocol as students and is subject to the same policies as the students. Wireless coverage maps and instructions for connecting are available on the website and Blackboard. Future An analysis of access coverage and density (users per AP) will be conducted during the spring 2010 semester with the implementation of the Blue View Management Appliance. It is anticipated that additional AP’s will need to be installed in key areas throughout the campus and new hardware will be needed to allow for the new “N” wireless standard to be utilized on campus.

Remote Access Current Status The campus currently supports a limited number of remote connections to the campus network. These connections are limited to select TSS staff members, senior administrative staff, online counselors and a limited number of connections for off-site student registration activities (Reg-To-Go). The remote access server has been centralized at the District Office. Current policy requires that any employee connecting to the network remotely use District owned equipment. Vendors or technical support personnel are given limited access to perform specific tasks and then access is revoked. Future A policy and procedure needs to be established to address the issue of remote access. The TSS is currently piloting software to provide access to individual employee desktops through Virtual Desktop Infrastructure software from VMware and Terminal Services Software from Microsoft. The goal is to provide 24/7 access to campus software and hardware resources from remote locations to faculty, staff and students.

Learning Management System Current Status The campus and District use Blackboard as the primary Learning Management System (LMS). The system is hosted with Blackboard’s hosting service called ASP and supported 24/7 by a Blackboard partner company called Presidium. The District is currently in a three-year contract with Blackboard that is set to expire in January 2011. Course and user information is automatically loaded into Blackboard every morning, Monday through Friday.

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Support for instructors and students for simple issues such as passwords and course availability is handled by Presidium and then redirected to local support when necessary. Formal training on Blackboard is provided through weekly workshops, one-on-one training, Flex Day activities, the Summer Technology Institute and the Online Teacher Training Program (OTTP). The OTTP was created in the spring of 2008 to assist faculty in developing courses for online delivery. This 16-week training program offers faculty nine units of credit toward salary advancement. Future Although several open source LMS’s are currently available in the market (Moodle, OLAT, A-Tutor), the learning curve for the end-user is somewhat steep and current staffing in the TSS is not sufficient to support an open source application that runs on UNIX/LINUX or JAVA. For the near term, Blackboard will continue to be the LMS for the College and District. The Distance Education Committee will investigate alternative LMS products during the next 12 months in preparation for Blackboard’s contract expiration in January 2011. The TAC, Technology Support Services group, Instructional Technology Committee of the Academic Senate and the Distance Education Committee will need to address the issues of instructional support and training as demand for online classes increases.

Technology Replacement Computer Hardware Current Status For computer hardware, the current strategy is to utilize the guidelines established by the State Chancellor’s Office with some modification for various levels of computer processing demand and average daily usage. The replacement cycle will follow a three to five-year cycle with most high processing demand, high physical usage machines being replaced every three years. Those not meeting the aforementioned criteria would be on a four to five-year cycle, again depending on overall processing demand and usage (see appendix for Replacement Cycle Document). Future With the current budgetary constraints, the computer replacement cycle through Decision Package requests has been temporarily suspended. Other funding sources may help to offset the decline in funding requested through Decision Packages but even these sources have been impacted by the State’s budget crisis. The TSS is exploring the use of virtualization technologies as a way of extending the hardware replacement lifecycle. Desktop virtualization can help reduce hardware replacement of PC’s with thin-client terminals which cost one-third the price of a PC and use one-fourth the power. TAC has recommended through Program Review that a line-item budget for technology expenditures be established. Audio/Visual Equipment Current Status Audio/visual equipment is currently replaced on an as needed basis. No formal maintenance or replacement schedule has been developed. Past practice was for individual divisions within the campus to purchase equipment for their faculty and staff. Future The Technical Support Services group has completed an inventory of all equipment on campus and from that inventory will establish a maintenance schedule and recommend a replacement part budget be included as a line item in the TSS budget.

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“Smart” Classrooms Current Status The campus currently has 94 rooms on campus that can be designated as “SMART” classrooms based upon installed hardware. The rooms are located throughout the College and provide for expanded opportunities for instruction and learning. Future The TAC and the Instructional Technology Committee of the Academic Senate will be reviewing “SMART” classroom equipment and determining appropriate recommendations for changes if necessary.

Video Conferencing Current Status Fresno City College currently has eight classrooms designated as Distance Learning classrooms with appropriate hardware and software to conduct two to four-way interactive meetings. Each classroom is equipped with the following items:

Polycom 4000 video conferencing hardware 

Elmo document cameras 

Ceiling mounted projectors 

Screens and whiteboards 

LCD flat panel TV’s or CRT TV’s (2 in front, 1 rear) 

Computer and monitor 

VCR/DVD players 

The campus has additional video conferencing capabilities in several conference rooms and staff lounge areas throughout the campus, as well as a portable unit that can be moved to any room on campus. Future The campus hopes to increase the number of classrooms that are capable of Distance Learning broadcasting in the near future. The addition of these rooms will allow several impacted programs to increase course availability that is currently constrained by physical space limitations and faculty availability. Additional opportunities for video conferencing may be achieved through implementation of desktop video conferencing equipment and IP based phone systems that can carry voice/video/data.

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Appendix

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TAC Structure & Current Membership As of fall 2009:

Director of Technology, Chair Don Lopez

VP Administrative Services Michael Guerra

Coordinator Academic Computing Stevie Daniels

1 DSP&S Representative Leslie Silva

Dean of Student Services (Appointed by VP of Student Services) Sonya Hildreth

1 Dean of Instruction (Appointed by VP of Instruction)

Marilyn Behringer Ashok Naimpally

1 Faculty, Applied Technology Craig Polanowski

1 Faculty, Business Dan Owens

1 Faculty, Fine, Performing & Communication Arts Janine Christl

1 Faculty, Humanities Maria Coronel

1 Faculty, Health Sciences Sandi Edwards

1 Faculty, Library & Student Learning Support Services Donna Chandler

1 Faculty, Math, Science & Engineering David Balogh

1 Faculty, Social Sciences Paul Gilmore

2 Faculty, Student Services Stephanie Harris, Yia Yang

Chair, Academic Senate Instructional Technology Committee David Balogh

3 Classified Representatives (Appointed by Classified Senate)

Otha Lewis Harry Zahlis Vacant

1 Student (Appointed by Associated Student Government) Vacant

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2006-2008 Campus Technology Plan Goals

Strategic Plan

Strategic Plan

Rank Goal Objective

1 Develop and implement a campus backup and data recovery plan 4 4

2 Develop and implement a plan for providing a projector and audio capabilities in every classroom and conference room on campus 2 2.3

3 Develop and implement a disaster recovery plan 4 4

4 Assure accessibility to computer labs 3 3.2

5 Extend hours of operation for end-user support (Blackboard and computer) 2 2.3

6 Develop and implement a centralized storage plan 4 4.2

7 Provide campus wide wireless access 3 3.4

8 Develop and implement a technology replacement plan based upon TCO and secure funding for the plan. (desktops, servers, audio/visual equipment and network hardware) 4 4.4 & 4.2

9 Increase training opportunities to faculty and staff 5 5.2

10 Establish network monitoring policies for secure networking 4 4.2

11 Increase support for teachers’ technology integration in their classes 2 2.3

12 Develop guidelines and implement a plan for increasing the number of "SMART" classrooms on campus 2 2.3

13 Provide remote access to campus resources 5 5.1

13 Redesign the Fresno City College website 7 7.2 & 5.1

15 Increase the use of electronic form submission 4 4.4 & 5.1

15 Implement automatic assignment of student e-mail accounts 2 2.3 & 5.1

17 Develop a plan for Classroom Response System support 2 2.3

17 Establish a student Technology Fee 4 4.4 & 4.5

19 Establish faculty web space 5 5.2

20 Develop a plan for phone system replacement – (VOIP) 5 5.1 & 4.2

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Lab Computer Inventory As of fall 2009:

Total Computers in Labs 1992

Total Number of Labs

117 Admissions and Records Computer Model AR Counter Computers 6 Dell GX150 Web Room 10 Dell GX270 AR Total 16 Applied Technologies AT 303 Laptops 30 Dell Latitude D810 AT101A 1 Dell GX280 AT102 31 Dell GX620 AT103 31 Dell GX620 AT104 17 Dell 740 AT110 33 Dell GX620 AT110D 1 Dell 620 AT203N 23 Dell GX620 AT203S 32 Dell GX620 AT206 1 Dell GX280 AT207 16 Mixed Dells 620 and GX270 AT301 Laptops 4 Dell M60 AT300 31 Dell GX745 AT301N 7 Dell Precision M60 & GX745 AT302 Laptops 16 Dell Inspiron D620 AT302 31 HP DC7600 AT303A 31 Dell GX620 AT400A 25 Dell 710 AT400B 24 iMac Sound Room 1 MAC G5 AT400 CART computers (5 rooms) 6 iMacs & Dell GX280 AT400D 23 MAC G5 AT401 12 iMac AT303 Laptops 14 Dell Inspiron D620 AT304 26 Dell GX240 AT501 31 Dell GX260 AT502 15 HP DC7600 AT503 1 Dell GX270 AT110 Laptops 16 Dell Latitude D610 AT Total 530

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Business Ed Computer Model BE Laptops 30 Inspiron 5150 BE120 1 Dell OptiPlex 760 BE121 1 Dell OptiPlex 760 BE133 1 Dell OptiPlex 760 BE134 1 Dell OptiPlex 760 BE135 1 Dell OptiPlex 760 BE136 1 Dell OptiPlex 760 BE137 1 Dell OptiPlex 760 BE204 1 Dell OptiPlex 760 BE211 1 Dell OptiPlex 760 BE222 1 Dell OptiPlex 760 BE123 27 Dell OptiPlex 755 BE127 34 Dell OptiPlex 745 BE129 28 Dell OptiPlex 620 BE131 33 Dell OptiPlex 755 BE209 33 Dell OptiPlex 755 BE214 26 Dell OptiPlex 760 BE215 33 Dell OptiPlex 745 BE217 37 Dell OptiPlex 755 BE218 27 Dell OptiPlex 760 BE219 29 Dell OptiPlex 760 BE Total 347 Counseling LI146 38 Dell GX280 Laptops 22 Dell Inspiron D620 Counseling Total 60 CTC New lab 30 Dell Dimensions 8250 Building "G" 24 Dell GX270 A9 4 Premio CTC Total 58

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Health Science Computer Model HS150 2 Dell GX270 HS200 1 Dell GX520 HS210 1 Dell GX270 HS220 30 Dell GX270 HS240 8 Dell GX280 HS250 1 Dell OptiPlex 755 HS270 1 Dell OptiPlex 755 G98 16 Dell GX270 HS100 1 Dell GX620 HS Total 61 Language Arts LA121 31 Dell GX260 LA122 31 Dell GX270 LA123 26 Dell GX280 LA207 37 Dell GX280 LA Total 125 Library LI108 36 Dell GX260 OPACS 19 HP thin Library Total 55 LRC LI118 77 Dell OptiPlex 745 LI123 16 Dell GX270 LI134 Upstairs 12 Dell SX280 LI134 Downstairs 4 Dell OptiPlex 745

LI134 Laptops 28Dell 610 & D830 & HP6320 & Inspiron

2200 LI141 20 Dell Dimension 4550 LI142 31 Dell GX280 LI148 33 Dell OptiPlex 745 LRC Totals 221

Manchester Merc 100 16 Dell GX620 Merc 101 25 Dell 755 Merc 102 19 Dell 755 Merc 103 33 Dell GX620 Merc 104 21 Dell 755 Merc 105 35 Dell 755 Merc 106 28 Dell 745 Merc 107 33 Dell 755 Merc Totals 210

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Math Science & Engineering Computer Model Laptops 46 HP 6120 Laptops Biology 36 Dell D520 S20 43 Dell GX280 S235 5 Dell OptiPlex 755 S170 21 Apple iMac MS&E Totals 151 FPCA MS223 13 Apple G4 Computers MS102 13 Apple Pro and iMac Rampage 7 6-IMac and 1 G5 MS220 1 GX280 MS221 1 GX280 MS222 1 GX280 SC211 - Rampage 12 Dell OptiPlex 745 48 Social Science CDC 2 Dell GX270 SO212 25 Dell GX280 SO104 1 Dell GX620 FH101 1 Dell GX620 FH103 1 Dell GX620 Social Science Totals 30

Others DSPS laptops in Cage 26 Inspiron D830 Extreme Reg Laptops 19 Dell D630 Career Center 4 Dell 270 College Activities Reg. 6 Dell 260 EOPS 9 Dell 280 FA Counters 4 Dell 270 FA Telephone room 4 Dell 270 LI147 6 Dell SZ280 Transfer Center 2 Dell GX280 Other Totals 80

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Audio/Visual Classroom Inventory State of A/V capabilities in classrooms as of January 2010:

Classrooms or Labs at FCC

Bldg Name Count Of Rooms

# of Basic A/V Rooms

# of “SMART” rooms Remaining

Applied Tech 100 12 0 6 6 Applied Tech 200 6 0 4 2 Applied Tech 300 11 0 7 4 Applied Tech 400 12 0 7 5 Applied Tech 500 3 0 2 1 Applied Tech 600 2 0 0 2 Art Home Econ 12 0 0 12 Business Education 20 18 0 2 Forum Hall 2 2 0 0 Gym 2 0 0 2 Health Sciences 28 8 1 19 Language Arts 17 1 4 12 Library 6 3 0 3 PE Field House 2 0 0 2 Police Academy 3 0 3 0 Science 32 3 0 29 Social Science 9 1 3 5 Speech Music 13 6 0 7 Student Center 2 0 0 2 Student Services 1 0 0 1 Theater Arts 2 0 0 2 197 42 37 118

There are currently 197 classrooms or labs (computer/science) on campus and 8 at the Manchester Center. Of the rooms on the main campus, there are currently 95 classrooms with either the minimum audio/visual capabilities or “SMART” classroom capabilities outlined by the TAC in fall 2006. Of the 8 classrooms at the Manchester Center, 6 have “Basic AV” classroom configurations.

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Basic Audio/Visual and “SMART” Classroom Specifications Standard Classroom without Smart Box (Basic A/V ): 

Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats. Projection screen 1 - 8x8 screen, either manual or electric deployment Data projector installed 1 – Projector (3,000 lumens minimum) Speakers 2 speakers only in the classroom – use the video projector or audio source for audio amplification Source inputs (projector handles switching) External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA) Additional Items: Input devices need to be brought in to the room (i.e.: VCR, DVD player, laptop, audio player).

Standard Classroom with Smart Panel Control Box: 

Definition: A standard classroom is typically defined as a room with a capacity of less than 60 seats. Projection screen 1 - 8x8 screen, either manual or electric deployment Data projector installed 1 – Projector (3,000 lumens minimum) DVD/VCR combination unit installed in the panel Document camera or document station (e.g.: ELMO) Speakers 2 speakers and audio amplifier Smart Panel Input Control External VGA input External audio input (laptop audio out) LAN connection Auxiliary video input (RCA) Additional Items: Input devices need to be brought in to the room (i.e.: laptop, audio player).

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Large Group Instruction Classrooms: 

Definition: A Large Group Instruction classroom is typically defined as a room with a capacity of greater than 60 seats.

Projection screen 2 - 10x10 screens or 2 - 8x8 screens depending upon layout of the room - electric deployment Data projector installed 2 – Projectors (3,000 lumens minimum) # of projectors also determined by room layout DVD/VCR combination unit Document camera or document station (e.g.: ELMO) Speakers Minimum 5 speakers (2 front and 2 rear plus 1 subwoofer) SMART Panel Input Controller External VGA input External audio input (laptop audio out) LAN connection Auxiliary video Input (RCA) Screen Control Lighting Controls

Figure 1

Figure 2

: Smart Pane

2: Pixie Pro C

el Control Un

Control Unit

nit – Gray

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Figure 3

3: Smart Box Control Uni

t – Gray

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F

FCC Accesss Point Mapp

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TechnologyAs of fall 2009:

y Support SServices Orgganizationa

28

al Chart

Technologyy Request FForm Process

29

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Wireless Access Policies and Procedures WLAN Access for District Owned Equipment Policy It shall be the policy of Fresno City College, Reedley College and District Centers to provide a secure wireless local area network (WLAN) for faculty and staff. WLAN configuration settings will be provided to faculty and staff to enable wireless connectivity for computing devices, especially those transmitting and receiving confidential student data. Campus technicians will assist in the setup and configurations of District-owned devices. (For personal equipment see: WLAN Access for Personal Equipment) Purpose: The purpose of this policy is to provide a secure, wireless network connection for faculty and staff to our WLAN. The goal is to provide ubiquitous wireless network coverage on campus, to provide faculty and staff secure options to connect to the district network resources, to provide a system that protects the campus network and those connected through security policies and to provide alternative connectivity to support and enhance the faculty and staff’s ability to provide support and services to campus constituents at Fresno City College, Reedley College and District Centers. Procedure: Faculty or staff will bring computing devices to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the secure WLAN. Technology Support Services will provide technical support in the configuration of district-owned equipment. To insure network security, faculty and staff receiving and transmitting confidential data will be required to maintain security settings provided by the Director of Technology’s office. These access settings will be different than those established for personally owned devices. Faculty and staff will be required to use a network login ID and password provided by the Director of Technology’s office. This account will be enabled and the faculty and staff members will be given their account ID and password. If the faculty or staff member forgets his or her logon ID or password, he or she would contact the Help Desk. The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti-virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser as to where they can obtain the necessary patches/virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network. Once the account is activated, proper network authentication is achieved and patch/anti-virus standards are met, the faculty or staff member will be allowed access to the wireless network.

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WLAN Access for Personal Equipment Policy It shall be the policy of Fresno City College, Reedley College and District Centers to provide wireless network configuration settings and instruction to students, faculty and staff to enable them to connect personal computing devices to the campus wireless area network. Campus technicians will not be permitted to configure (actually do the work) non-institution owned equipment due to the liability associated with working on personal equipment and issues related using public funds on non-district owned equipment. (For District owned equipment see: WLAN Access for District Owned Equipment) Purpose: The purpose of this policy is to provide a method for permitting students, faculty and staff connectivity to our wireless local area network WLAN. The goal is to provide ubiquitous wireless network coverage on campus, to provide students, faculty and staff additional opportunities to connect to the Internet, to provide a system that protects the campus network and those connected through security policies and to provide alternative learning opportunities which will enhance the college experience at Fresno City College, Reedley College and District Centers. Procedure: Students, faculty or staff members come to the Director of Technology’s office (or other designated locations) where they can obtain wireless configurations settings and instructions on connecting to the WLAN. Technology Support Services will provide limited technical support in the configuration of non-institutional owned equipment. TSS staff will act in an advisory manner. To insure network security, faculty, staff and students’ personally owned devices will be required to configure their personally owned wireless devices to settings provided by the Director of Technology’s office. These access settings will be different than those established for district owned devices. Faculty, staff and students will be required to use a network login ID and password provided by the Director of Technology’s office. This account will be enabled and the faculty, staff member or student will be given their account ID and password. If the faculty, staff member or student forgets his or her logon ID or password, he or she would contact the Help Desk. The campus will set minimum standards for computing devices connecting to the campus WLAN. A determination will be made by the Director of Technology as to the level of system patches and anti-virus definition dates required for WLAN access. Those devices not meeting the standards will be directed through a web browser as to where they can obtain the necessary patches/virus definitions. In addition, our web portal will make cursory scans to make sure malicious software is not present on computers attaching to the network. Once the account is activated, proper network authentication is achieved and patch/anti-virus standards are met, the faculty, staff and students will be allowed access to the wireless network.

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Replacement Cycle Document During the spring of 2005, a plan was proposed and accepted that would systematically replace computers on the campus that did not meet the agreed upon minimum configuration (850 MHz and 512 MB of RAM) or exceeded more than four years in age. The recommendation was made to follow as closely as possible the TCO recommendations of the State Chancellor’s Office (three-year replacement cycle). Although the State Chancellor’s recommendations are for a three-year replacement cycle, Fresno City College considers various factors including but not limited to: student access needs, curriculum needs, budget, software application demands, level of user usage and overall computer usage per hour when determining replacement. Funding for the plan is carried out primarily through Decision Packages (funded through Lottery monies) and agreed upon by the Vice President of Instruction, the Vice President of Student Services, the Vice President of Administrative Services and the College President. The Decision Package process involves consultation with each of the Division Deans for Instruction and Student Services and the Director of Technology. The Technology Request Form is submitted to the Director of Technology for review with standards and for quote development prior to Decision Package submission. Prioritization for replacement typically follows the guidelines below but can deviate with consent of the Supervising Manager:

1. Instructional computer labs that do not meet the minimum standard 2. Non-instructional computer labs 3. Faculty/staff/administrator computers

Prioritization within each category is done in consultation with the Division Dean and the Director of Technology. The District has established a committee to determine computer standards in several areas: desktop, laptop, tablet PC, MAC and PDA’s. The standard configurations are updated on a quarterly basis in order to keep pace with technology changes. The replacement cycle has been suspended temporarily due to budget constraints. The spreadsheet is not included in this report but is available upon request from Technology Support Services.

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Hardware Standards As of fourth quarter 2006: Standard Lab/Faculty/Staff Desktop Computer:  

Machine type: Dell OptiPlex, choice of form factor Memory: 1 GB Processor: 2.8 GHz Storage: 80 GB hard drive

DVD & CD-R/W drives Video Card: 128 MB onboard Network Card: NIC Monitor: 17” flat panel monitor Sound: Sound bar Mouse: 2-button optical scroll mouse Keyboard: Enhanced multimedia keyboard Warranty: 3-year standard Dell warranty

High-end Lab/Faculty/Staff Desktop Computer:  

Machine type: Dell OptiPlex, choice of form factor Memory: 1-2 GB Processor: 3.2 GHz Pentium processor Storage: 80 GB hard drive

DVD & CD-R/W drives Video Card: 256 MB onboard Network Card: NIC Monitor: 17” flat panel monitor Sound: Sound bar Mouse: 2-button optical scroll mouse Keyboard: Enhanced multimedia keyboard Warranty: 3-year standard Dell warranty

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Lab Laptop Computer:  

Machine type: Dell Latitude with 14” monitor Memory: 1 GB Processor: 1.7 GHz Storage: 40 GB hard drive

DVD & CD-R/W combo drive Video Card: 128 MB onboard Network Card: NIC Wireless B/G Onboard Monitor: N/A Sound: N/A Keyboard: N/A Mouse: N/A Warranty: 3-year standard Dell warranty Cart: (1) Laptop cart required for each laptop lab

Non-Lab Laptop Computer (Faculty/Staff)--Stand alone:  

Machine type: Dell Latitude D820 with 15.4” monitor Memory: 1-2 GB Processor: 1.7 GHz Storage: 80 GB hard drive

DVD & CD-R/W combo drive Video Card: 128 MB onboard Network Card: NIC Wireless A/B/G Onboard Carrying Case: Standard Warranty: 3-year standard Dell warranty Mouse: Wireless 2-button optical scroll mouse

Non-Lab Laptop Computer (Faculty/Staff)--Docked:  

Machine type: Dell Latitude D620 with 14.1” monitor and Dell Advanced Port Replicator Memory: 1-2 GB Processor: 1.7 GHz Storage: 80 GB hard drive

DVD & CD-R/W combo drive Video Card: 128 MB Onboard Network Card: NIC Wireless A/B/G Onboard Carrying Case: Standard Warranty: 3-year standard Dell warranty Mouse: 2-button optical scroll mouse Monitor: 17” flat panel monitor Keyboard: Standard Sound: Sound bar

Tablet PC 

District standard has not been established PDA 

District standard has not been established

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Acronym Glossary

AP Access Point

CTC Career Technology Center

DE Distance Education

DSP&S Disabled Student Programs & Services

ESL English as a Second Language

FCC Fresno City College

FTES Full Time Equivalent Students

IDF Intermediate Distribution Facility

IS Information Systems

LAN Local Area Network

LMS Learning Management System

LRC Learning Resource Center

MCRT Microcomputer Resource Technicians

MCS Micro-Computer Specialists

MDF Main Distribution Facility

MFD Multi-Function Devices

OTTP Online Teacher Training Program

PoE Power over Ethernet

QoS Quality of Service

SCCCD State Center Community College District

SPC Strategic Planning Council

TAC Technology Advisory Committee

TCC Technology Coordination Committee

TCO Total Cost of Ownership

TRF Technology Request Form

TSS Technology Support Services

VoIP Voice over Internet Protocol

WAN Wide Area Network