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Campus Report Q2 - 2013Ipsos Training Center

Main Achievements of Q2 2013

2

ITC (e-learning system)

A significant growth in the number of people active in the campus (+43%) in comparison to Q1, mainly driven by the employees’ participation in the Marketing School.

The ongoing update of contents of the ITC’s offer and the opening of 2 new courses: The Loyal Client

Experience Model Fundamental Insights Case

Study

Programs / Schools

Marketing School: The 2013 Marketing School

was successfully completed with the last 2 sessions in Bogota and Bangkok.

School Satisfaction Survey was created and results already delivered.

Discussion on future improvements (organization wise and quality of e-learning contents)

ASI Newcomers: Mexico, Europe and Africa

have joined the Newcomers program

Operations: Launch of the certification

program worldwide

Special Initiatives The Better Ipsos Leaders

Academy: Contents and draft material ready on the following courses: Effective Delegation Development at Ipsos

The Better Ipsos Country Managers School: Contents and structure were defined and validated with CMs and Support Functions representatives / Currently working on developing training materials.

PMI: completed all requirements for R.E.P. enrollment.

L&D Board: held bi-monthly meetings and worked together on L&D topics and projects at Ipsos

Current activities Q2 2013

3

ITC (e-learning system) Update of web design

and ITC identity material Implementation of

Google Analytics to learn more about our users to help improve performance

Working on Dynamics Modelling e-course for Healthcare

Update of our main onboarding course -Discover Ipsos

Programs / Schools

Global Certification report for the compilation of all the Marketing School certifications from 2010 to 2013

Preparing Operations courses in various languages and planning their addition to the Operations Qualification Program

Special Initiatives

Performance Management Process, working on a standardized approach worldwide for Sr. positions next January

The Better Ipsos Leaders Academy: working on the new course Development at Ipsos /, the development of interactive vignettes and final exercises for certification (estimated launch - October)

Country Managers School, first edition planned for Sept 2 – 6, in Paris

Courses Offered

Number of courses available as at June 30th, according to category

NUMBER OF COURSES AVAILABLE

CATEGORY

6

143

33

182

15

192

SUBTOTAL

SUBTOTAL 15

TOTAL 197

Our offer also includes 123 webinar recordings for employees and 4 for clients + 4 video series

Employees’ e-Campus usage

Employees from 82 countries out of the 85 in which Ipsos operates have used the e-Campus some time. This quarter shows activity from 80 countries.

There are three countries which have never used the Campus:• Albania• Kosovo• Montenegro

Completion Rate* per region

Employees’ e-Campus usage

81 83 84

7474

79 7266

0

10

20

30

40

50

60

70

80

90

Americas Asia-Pacific Europe Middle East and Africa

Q1 Q2

*based on the number of courses passed over the total number of courses showing activity.

Overall Completion Rate of 75%

Employees’ e-Campus usage by Region – Active CoursesMEA Total

Kenya 615South Africa 438Uganda 326Egypt 207UAE 186Lebanon 108Pakistan 102Nigeria 97Ghana 94Zambia 80Tanzania 71Jordan 65Saudi Arabia 60Kuwait 55Algeria 11Morocco 8Qatar 6Tunisia 6Mozambique 4Bahrain 1Iran 1Ivory Coast 1

MEA OVERALL Q2 2542MEA OVERALL Q1 1102

Q2 2013 TOTAL ACTIVE COURSES 17,892

EUROPE TotalUnited Kingdom 796Italy 378Russia 353Germany 271France 199Turkey 196Romania 178Czech Republic 141Switzerland 95Serbia 91Sweden 79Belgium 76Poland 60Ukraine 59Netherlands 55Spain 54Bulgaria 50Hungary 49Croatia 37Norway 32Denmark 29Slovakia 17Slovenia 15Portugal 10Bosnia and Herzegovina 9Kazakhastan 8Macedonia 6Greece 4Ireland 1

EUROPE OVERALL Q2 3348EUROPE OVERALL Q1 3115

AMERICA TotalUnited States 1064Mexico 460Brazil 410Peru 387Canada 369Argentina 260Chile 212Colombia 140Puerto Rico 53Bolivia 50Ecuador 28Venezuela 27Panama 18Dominican Republic 10Costa Rica 5Guatemala 1

AMERICA OVERALL Q2 3494AMERICA OVERALL Q1 2493

ASIA PACIFIC TotalHong Kong 1848India 1527China 1075Taiwan 951Malaysia 622Singapore 506Vietnam 489Indonesia 359Thailand 327Korea 326Japan 157Philippines 151Australia 133New Zealand 37

ASIA PACIFIC OVERALL Q2 8508ASIA PACIFIC OVERALL Q1 6210

These charts show the ITC’s campus activity during Q2 2013, considering the number of active courses (e-classes and webinars).

Completion Rate ranking by Country – 80% and over

Countries with Completion Rate of 80% OR OVER

Total # of active courses

Completion Rate %

Taiwan 951 94

Hong Kong 1848 92

Croatia 37 92

Serbia 91 89

Denmark 29 86

United Kingdom 796 83

Qatar 6 83

United States 1064 81

Vietnam 489 81

Lebanon 108 81

Malaysia 622 81

Singapore 506 80

UAE 186 80

Indonesia 359 80

Completion Rate ranking by Country – under 80%

Countries with Completion Rate UNDER 80%

Total # of active courses

Completion Rate %

Countries with Completion Rate UNDER 80%

Total # of active courses

Completion Rate %

Italy 378 79 Panama 18 61Puerto Rico 53 79 Egypt 207 61Russia 353 79 Netherlands 55 60Hungary 49 78 Slovenia 15 60Romania 178 78 South Africa 438 60Slovakia 17 76 Ukraine 59 59Australia 133 75 Turkey 196 59Czech Republic 141 75 Pakistan 102 59Mexico 460 74 Ghana 94 59Argentina 260 74 Germany 271 57Thailand 327 74 New Zealand 37 57Bolivia 50 74 Saudi Arabia 60 57Belgium 76 74 Tanzania 71 56Colombia 140 74 Spain 54 54Kenya 615 73 France 199 51Peru 387 72 Greece 4 50Switzerland 95 72 Macedonia 6 50Venezuela 27 70 Portugal 10 50Sweden 79 70 Mozambique 4 50China 1075 68 Jordan 65 48Uganda 326 68 Bosnia and Herzegovina 9 44Chile 212 68 Algeria 11 36Ecuador 28 68 Poland 60 35Canada 369 68 Morocco 8 25Zambia 80 68 Costa Rica 5 20Kuwait 55 67 Dominican Republic 10 20India 1527 67 Tunisia 6 17Japan 157 67 Kazakhastan 8 13Brazil 410 66 Guatemala 1 0Norway 32 66 Ireland 1 0Nigeria 97 65 Bahrain 1 0Korea 326 65 Iran 1 0Bulgaria 50 64 Ivory Coast 1 0Philippines 151 64

Average of Active Courses taken during Q2 2013

REGION Employees with ACTIVITY in the campus during Q2 2013

Total number of active courses during Q2 2013

Average number of active courses per employee w/ ACTIVITY during Q2 2013

AMERICAS 1024 3494 3.4ASIA PACIFIC 1475 8508 5.8EUROPE 1045 3348 3.2MEA 595 2542 4.3TOTAL 4139 17892 4.3

REGION Employees with an ACCOUNT in the campus

Total number of active courses during Q2 2013

Average number of active courses per employee w/ ACCOUNT In the campus

AMERICAS 3011 3494 1.2ASIA PACIFIC 2958 8508 2.9EUROPE 3679 3348 0.9MEA 1159 2542 2.2TOTAL 10807 17892 1.6

Average of ACTIVE COURSES taken during Q2 2013 per employee with an ACCOUNT in the campus

Average of ACTIVE COURSES taken during Q2 2013 per employee who showed ACTIVITY in the campus during the same period of time

43% COMPARED TO Q1 2013

38.5% COMPARED TO Q1 2013

Penetration Rate

REGION Employees with ACTIVITY in the campus during Q2 2013

HC as at June 30 2013 Penetration rate: Employees w/activity in 2012 / Total HC

AMERICAS 1024 4132 24.8%ASIA PACIFIC 1475 3642 40.5%EUROPE 1045 6196 16.9%MEA 595 1414 42.1%TOTAL 4139 15384 26.9%

REGION Employees with an ACCOUNT in the campus HC as at June 30 2013

Penetration rate II: Employees w/ account in the

ITC / Total HCAMERICAS 3011 4132 72.9%ASIA PACIFIC 2958 3642 81.2%EUROPE 3679 6196 59.4%MEA 1159 1414 82.0%TOTAL 10807 15384 70.2%

Employees with an ACCOUNT in the campus over Ipsos Headcount as at June 30th, 2013

Employees with ACTIVITY in the campus during Q2 2013 over Ipsos Headcount as at June 30th, 2013

Challenges for Next Quarter

• Work with HRs to reach at least an 80% completion rate in the e-learning courses through commitment

• Keep updating the contents of our products’ training courses to accompany the Ipsos offer

• Keep making small adjustments in our campus to make it more user friendly everyday

• Design new ITC communication material to be shared with the HRs teams and ITC users

• Develop and implement the CM’s School (f2f training)

• Keep working on the The Better Ipsos Leaders Academy

• Keep working on communicating the L&D Philosophy, ensuring it becomes part of the Ipsos culture

• Increase the Management & Softskill training offer in the ITC

Thank you!

Thank you!