Calling FEATURES

User’s Guide

Call *123 or 336-463-5022 or visit yadtel.com

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Table of Contents

QUICK REFERENCE GUIDE . . . . . . 4

KEEP IN TOUCH

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Cancel Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . 5Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . 6Usage Sensitive Three-Way Calling . . . . . . . . . 7Speed Dial 8 & 30 . . . . . . . . . . . . . . . . . . . . . . . . . 7Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Repeat Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

STAY IN CONTROL

Call Selector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Selective Ringing . . . . . . . . . . . . . . . . . . . . . . . . . 11Call Trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Residential Call Hold . . . . . . . . . . . . . . . . . . . . . . 14Subscriber Activated Call Block (SACB) . . . . . 14

PROTECT YOUR PRIVACY

Call Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Caller ID Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Anonymous Call Rejection . . . . . . . . . . . . . . . . 17Selective Call Acceptance (Avoid-A-Call) . . . 18Caller ID on Call Waiting . . . . . . . . . . . . . . . . . . . 19

FOLLOW ALONG PHONE

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Preferred Call Forward . . . . . . . . . . . . . . . . . . . . 20Simultaneous Ring (Sim Ring) . . . . . . . . . . . . . 21Call Forward Remote Activation . . . . . . . . . . . 23

Yadtel Custom Calling FeaturesWelcome to personal communications.The Custom Calling Features listed in this brochure are practical, easy-to-use, inexpensive services that make modern life — and work — more manageable and enjoyable . They provide us with ways to organize our hectic days and to keep track of family members moving constantly in different directions . These features are tools with which to build a business, keep you informed on the go, and provide a direct connection to help in any situation .

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KEEP IN TOUCHQUICK REFERENCE GUIDE

Quick Reference GuideThis group of Custom Calling Features can put your phone to work for you . By simply dialing codes, you can redial busy numbers, redial your last caller, identify your caller before you answer and even block certain callers .

CALLING FEATURE TO USE TO CANCEL

Caller ID Block *67 Per Call

Call Return *69 *89

Call Trace *57 Follow Prompts

Call Selector *61 Follow Prompts

Preferred Call Forward *63 Follow Prompts

Call Block *60 Follow Prompts

Repeat Dialing *66 *86

Call Forward *72 *73

Cancel Call Waiting *70 Per Call

Warm Line *76 Follow Prompts

Residential Call Hold *20 Follow Prompts

Avoid-A-Call *68 Follow Prompts

Sim Ring *88 Follow Prompts

Usage Sensitive 3-Way Calling

*71 Hang up

Three-Way Calling

Switch-Hook to connect/disconnect

Release Private Number *82 Per Call

Call WaitingAlerts you with a beep if someone is trying to call you while you’re on the phone . You may then put the first person on hold while you answer the second call . Allows important calls to get through even when you are on the phone .

HOW TO USEIf you are already on the phone, you will be alerted by a beep. To answer the second call, quickly press and release the switch-hook which will put the first caller on hold and connect you to the second.

To return to the first call, press/release the switch-hook again. You can switch back and forth between the two callers as often as you want.

If you want to end the first call, hang up. Your telephone will immediately ring with the second call.

Many phones have a “flash button” which you may use instead of a switch-hook.

Note: The switch-hook is the round, flat or square button you push to hang up the phone.

Cancel Call WaitingAllows you to turn off the Call Waiting feature on a per call basis . This feature prevents interruption during important calls or data transmissions and is active for all Call Waiting customers .

HOW TO USEListen for a stutter dial tone followed by regular dial tone and dial *70. Listen for the second dial tone and dial the number you wish to reach.

HOW TO TEMPORARILY CANCEL

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There will be an additional monthly charge for each service. Please call one of our Customer Service Representatives at *123 or 336-463-5022 to have afeature added.

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HOW TO USE CALL WAITING WHILE A CALL IS IN PROGRESSPress and release the switch-hook and put first caller on hold. Listen for dial tone. Press *70. Release the switch-hook and return to call.

Note: You cannot Cancel Call Waiting when you hear a Call Waiting tone while a call is in progress. Call Waiting automatically reactivates when you hang up.

Three-Way CallingTurns a two-way conversation into a three-way conference call . It’s convenient, saves time and money by getting everyone on the phone at once, and enhances your business image at the same time . It is also great for teens who like to talk with more than one friend at once .

HOW TO USEPress and release the switch-hook or “flash button” to put the first call on hold.

You will hear three beeps, then dial tone.

Dial the third person’s number; you can talk before adding the original caller.

To join all callers together, press and release the switch-hook. All three parties will be on line.

Note: If the one party hangs up, you can add another third party by repeating steps 1, 2 and 3. To disconnect the third party, press the switch-hook twice or flash button. You may then add a different party, or just hang up. All parties are disconnected when you hang up. You may use Call Transfer for three-way calls where you do not need to remain on the line to keep the other two callers connected.

Usage Sensitive Three-Way CallingWorks the same way as Three-Way Calling . The only difference is that you will be charged each time when you activate it .

HOW TO USEPress and release the switch-hook or “flash button” to put the first call on hold.

You will hear three beeps, then dial tone.

Press *71.

You will hear three beeps again, then dial tone.

Dial the third person’s number. You can talk before adding the original caller.

To join all callers together, press and release the switch-hook. All three parties will be on line.

Speed Dial 8 & 30Reduces your dialing time for emergency or frequently called numbers by allowing you to dial using one or two digits . Your list can include long distance numbers . Available in either 8 or 30 number capacities .

SPEED DIAL 8: HOW TO USESelect a one-digit code (2 through 9).

Dial *74 and listen for dial tone.

Dial code and complete telephone number you are assigning to it (example: 2 + 1-800-555-1212). Two beeps will confirm your entry.

Press # key.

To call numbers selected for Speed Dial 8, simply dial one-digit code followed by #.

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SPEED DIAL 30: HOW TO USESelect a two-digit code (20 through 49).

Dial *75 and listen for dial tone.

Dial code you have selected and complete telephone number you are assigning to it (example: 20 + 1-800-555-1212). Two beeps will confirm your entry.

Press # key.

To call numbers selected for Speed Dial 30, simply dial two-digit code followed by #.

Note: You must keep a list of your Speed Dial numbers. Will not work from rotary or pulse phone. It is not necessary to include the area code with local numbers.

Call ReturnReturns call to the last number that called you, whether or not you answered the phone . If the number is busy, Call Return will continue to redial and alert you with a distinctive ring when the line is free .

HOW TO USEAfter the missed call, wait for dial tone, then press *69.

Listen for the voice message giving you the number. Call Return cannot give or return numbers received as “unknown” or “private,” and cannot return calls that have been blocked with Caller ID Block.

Press 1 to complete the call.

IF THE LINE IS BUSY

Hang up. Call Return will keep trying the line for up to 30 minutes.

A special call back ring alerts you when the call can be completed. Pick up the phone to automatically place that call.

TO CANCEL

Press *89. Listen for announcement, hang up.

Note: Does not work on 800, 900 or long distance numbers, numbers not recognized by Caller ID or on lines where Call Forwarding or other services are activated.

• Call Return will not activate Voice Mail.

• Cannot be used from a rotary or pulse phone.

• Will not call a Long Distance number back.

Repeat DialingSave time redialing a busy number by using Repeat Dialing to retry the number until the line is free . When that line is no longer busy, you will then hear a special ring . When you pick up, the number on the other end will automatically ring .

HOW TO USEDial a phone number. When you hear a busy signal, quickly press and release the switch-hook. You will hear a special dial tone.

Press *66.

If the line is still busy, listen for a confirmation message and then hang up. Repeat Dialing will check the number for up to 30 minutes.

A special callback ring alerts you if the line becomes free (the callback is a series of four rings).

Pick up the handset to automatically place the call. You will hear the number you are calling begin to ring.

TO CANCEL

Press *86. On a rotary or pulse phone, dial 1186.

Listen for confirmation tone. Hang up.

Note:• The switch-hook is the round, flat or square button

you push to hang up the phone.

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• To restart the 30-minute clock, repeat steps 1 through 3.

• Repeat Dialing can check as many as 30 busy lines for you at one time.

• Service does not work on 800 or 900 numbers, outside our service area or on lines where Call Forwarding or other services are activated.

Call SelectorScreens your incoming calls, allowing through only those numbers you’ve specified . You may have up to twelve numbers on your Call Selector list . A special ring will signal you when the call is from one of them .

HOW TO USEListen for a dial tone. Press *61.

Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your list.

Dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on).

TO ADD THE LAST CALLER TO YOUR LISTPress 01#.

TO HEAR PHONE NUMBERS ON YOUR LISTPress 1. After the list is read, voice instructions will follow.

TO ADD A NUMBER TO YOUR LISTPress #. Follow the voice instructions—you can store up to twelve phone numbers on your list.

TO REMOVE A NUMBER FROM YOUR LISTPress *. Follow the voice instructions to remove any or all of the numbers.

Note:• You may press 1, 0, #, or * at any time rather than

waiting for the voice instructions.

• The list that you create here is separate from any other lists you may be using for Preferred Call Forward, Call Block and similar services.

• Call Selector, Preferred Call Forward and Call Block cannot be used with a rotary or pulse phone. When you hear the special ring, one of the Call Selector numbers is calling. All Call Selector numbers have the same ring.

• If one of your numbers is also on your Call Block list, you must turn off Call Block before using Call Selector for that number.

• You may experience long pauses between commands.

Selective RingingUses distinctive rings to let you know who a call is for . You will have two numbers on the same line, each ringing the phone differently . Use one number for most of your calls . Use the other number for those calls you don’t want to miss or to alert someone in your household that the call is for them (for example, a teen in your household or a roommate) .

HOW TO USEPrimary Directory Number (PDN)—the main phone number.

Secondary Directory Number (SDN)— the phone number added through Selective Ringing.

THE SELECTIVE RINGING RING AND CALL WAITING TONE PATTERNS

# TYPE RING CALL WAITING

PDN Normal Ring 1 Beep

SDN 2 Short Rings 2 Beeps

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HOW SELECTIVE RINGING AFFECTS OTHER CALLING FEATURES

Voicemail: Only 1 mailbox is allowed and it must be applied to the Primary Directory Number .

Call Waiting: Call Waiting is applied to the Primary Directory Number . The Secondary Directory Number has its own unique call tone pattern .

Three-Way Calling: When Three-Way Calling is applied to the Primary Directory Number, the Secondary Directory Number will have it also .

Note: Selective Ringing and Call Selector are NOT available on the same phone line. Call Forwarding is NOT available on Secondary Directory Numbers.

Call TraceAllows you to immediately trace the last incoming harassing or prank call . Information about traces will be provided only to the appropriate law enforcement agency after you have made three successful traces . You then must work with the law enforcement agency to take appropriate action .

HOW TO USEWhen you get a nuisance call, quickly press and release the “switch-hook.” Listen for a special dial tone.

Press *57.

If you’ve already hung up, pick up the handset and listen for a normal dial tone then Press *57.

Listen for a confirmation that the last call has been traced. Follow the automated instructions.

Note: Call Tracing will not work on numbers that appear on your Caller ID display as “unknown.” It cannot be used from a rotary or pulse phone.

• When you initiate a Call Trace, please record the exact time and date of the call and report this to Yadtel within ten days.

• Yadtel will capture the calling number.

• After three successful traces to the same number, the information will be provided to local law enforcement authorities in response to an official request.

• You may only obtain the calling party’s number from local law enforcement.

• Yadtel cannot distribute traced numbers.

Call TransferWhen you need to transfer a call, we make it simple . You can transfer to a different location or to the second line in your home . You can talk to whom you’re transferring the call before you send it, or include all three parties in the conversation .

HOW TO USEOnce you receive the incoming call, press and release the switch-hook to get a dial tone, then dial the second number. You can tell the party that they have a call, or you can just hang up and they will receive the call.

Note: Works like Three-Way, but the originating caller does not have to stay on the line. Once the second caller’s number is ringing, the one that originated the call can hang up and the call will be transferred to the intended party.

• Long distance charges will apply if you transfer to a toll number.

• You have the option to tell the caller about the incoming call that they are about to receive while the other caller is on hold.

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Residential Call HoldAllows you to place a call on hold and then continue the conversation either from the same set or from another extension .

Hit the switch-hook (or flash button).

Enter the access code *20. You will hear two fast busy tones, then a dial tone.

Hang up the phone, go to a different extension, and pick it up to resume the calls.

Note: Every 30 seconds, a partial reminder ring will be heard from all the telephone extensions. If you haven’t picked up after 195 seconds, the call will be disconnected.

Subscriber Activated Call Block (SACB)Control the amount of long distance calls made from your home phone .

HOW TO USEWhen ordering, give our Customer Service Representative a 7 to 10 digit personal identification number (PIN) which you will enter to complete long distance calls.

Pick up the phone and dial the long distance call. You will be prompted to enter your PIN. The call will be completed.

To end the call just hang up. The blocking will still be in place.

Note: This feature will restrict international, 900/976, or operator assisted calls. If your phone has redial on it, it will redial the entire last number called, including your PIN.

Call BlockAllows you to reject calls from a list of numbers you specify .

HOW TO USEPress *60.

Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.

Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

TO ADD A NUMBER TO YOUR LISTPress # and follow the voice instructions. You can store up to twelve phone numbers on your rejection list.

TO HEAR PHONE NUMBERS ON YOUR LISTDial 1. After the list is read, voice instructions will follow.

TO REMOVE A NUMBER FROM YOUR LISTPress *.

Note: Cannot be used from a rotary or pulse phone. You will not be notified when or how many calls have been rejected.

• You may press 1, 0, # or * at any time rather than wait for the voice instructions.

• The list you create here is separate from any other lists you may be using for Call Selector, Preferred Call Forwarding, and similar services. You can save up to twelve numbers on this list.

• If you have entered the same number on both your Call Block list and your Preferred Call Forwarding list and Call Block is ON, Call Block will override Preferred Call Forwarding for that number.

• A call shown as “unavailable” or “unknown” by Caller ID cannot be blocked but a call shown as “private” can.

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Caller IDProvides the name and number of the caller on your special telephone or display attachment before you answer the call . After the first full ring, the name and number of the caller appear and you can decide whether or not to answer . The caller ID info of a waiting call will appear if you subscribe to both Caller ID and Call Waiting .

HOW TO USEWhen you receive a call, wait until your telephone completes the first full ring.

The telephone number and name of the person calling you will automatically appear on your display screen between the first and second ring.

If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

Note: To subscribe, you must have a special phone with a display or purchase a unit that works with the feature. The caller’s name may not always appear with the calling number.

• If “private” appears on your screen, the caller may have blocked display of his/her number with Caller ID Block. You can choose to answer the call or not.

• If “unknown number” or “out of area” appears on your display, the caller is in an area or is using a long distance carrier that does not support Caller ID services.

Caller ID BlockPrevents your phone number from being displayed to the person receiving your call .

HOW TO USEPick up your handset and listen for the dial tone. Press *67. You will hear a “stutter” dial tone.

Dial the number you are calling.

The person you’ve called will not be able to see your name or number on their Caller ID display screen. Instead, “private” will be displayed.

Note: Cannot be used from a rotary or pulse phone. You cannot block your number from being displayed to companies using Automatic Number Identification or certain Call Trace features. These companies include Emergency 911 and certain federal and state agencies.

• You must press *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call.

• If the party you have called has Call Return, they will not be given your number—however, they will be able to return a call to your number.

Anonymous Call RejectionNumbers that originate from a private or blocked line will hear a recording stating the private call will not be accepted .

You must subscribe to the feature through Yadtel. After subscribing, Anonymous Call Rejection will operate automatically.

Note: The caller can reverse their privacy status (*82) and then call you back. The feature will not block “out of area,” “unknown” or “unavailable” calls.

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Selective Call Acceptance (Avoid-A-Call)Screens incoming calls against a list of subscriber-specified telephone numbers, and accepts only calls from those numbers . Calls from any other telephone numbers route to an announcement stating that you do not wish to receive calls at this time .

HOW TO USEDial *68.

Dial 3 to activate or deactivate.

TO ADD A NUMBER TO THE LISTPress #.

Enter the 10-digit telephone number, followed by the # key again.

You may include up to 12 numbers on the list.

TO DELETE A NUMBER FROM THE LISTPress *.

Enter the 10-digit telephone number, followed by the * key again.

TO HEAR ALL NUMBERS ON YOUR LISTPress 1.

TO REPEAT THE INSTRUCTIONSPress 0.

Note: Will not block telemarketer calls or other calls marked “out of area” on Caller ID.

Caller ID On Call WaitingIdentifies a caller trying to reach you while you are already on the phone (must have a unit that is compatible) .

HOW TO USEWhile you are on the phone, you will be alerted by a beep that you have another call.

The second caller’s name and number will appear on the display.

To go to the second caller, quickly press and release the switch-hook. The first call will be put on hold and you will be connected to the second call.

To return to the first call, press and release the switch-hook again. The number will remain on the screen until you or the second caller hangs up.

If you want to end the first call, hang up and the telephone will ring immediately with the second call.

Note: Special phones or a display box must be used for Caller ID On Call Waiting to work.

Call ForwardAllows you to transfer incoming calls to another number . You don’t have to miss important calls, or sit waiting by the phone . It keeps your home more secure by giving the impression someone is there .

HOW TO USEPress *72.

Listen for three tones followed by the dial tone.

Dial the number to which you would like your calls forwarded. When the party answers, Call Forwarding is in effect. If the line is busy or no one answers, hang up and repeat steps 1 and 2. On the second attempt, no answer is required.

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TO CANCELDial *73 and listen for two beeps and the dial tone. From a rotary or pulse phone, dial 1173 and wait four seconds.

Listen for a confirmation message.

Note: If you forward your calls to a number outside your local calling area, you will be charged the long distance fees associated with any calls forwarded to that number.

• When your calls are being forwarded, your telephone will ring briefly each time your number is dialed. You cannot answer the calls, but the ring is a reminder that Call Forwarding is still in effect.

• You can still make outgoing calls while your incoming calls are being forwarded.

• If you get voice mail while trying to forward calls, this service may not work.

Preferred Call ForwardWorks just like regular Call Forwarding; routes important callers to alternate phone numbers . You decide which calls are forwarded by building a list of up to 12 numbers .

HOW TO USEPress *63.

Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many numbers are currently stored on your forward list.

Follow the voice instructions and dial 3 to turn the feature on (if it is currently off), or turn the feature off (if it is currently on). The first time you turn on the service, you’ll be asked to enter the number to which you’d like your special calls forwarded. From then on, the system will simply remind you of the current “forward-to” number.

TO HEAR PHONE NUMBERS ON YOUR LISTPress 1.

After the list is read, voice instructions will follow.

TO ADD A NUMBER TO YOUR LISTPress #.

Follow voice instructions. Press 01# to add the last caller to your list.

TO REMOVE A NUMBER FROM YOUR LISTPress *. Follow voice instructions.

Press 07 after hearing a number to remove it from the list.

Note:• You may press 1, 0, #, or * at any time rather than

waiting for the voice instructions.

• The list you create here is separate from any other lists you may be using for Call Selector, Call Block, and similar services.

• This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Preferred Call Forward number. All other calls you receive will be routed to your regular Call Forward number.

• Preferred Call Forward will forward to a long distance number. Long Distance charges will be billed to your number.

• There may be long pauses between options.

• If a forwarded call reaches voice mail, Preferred Call Forwarding may not work.

• If you have entered the same number on both your Call Block list and your Preferred Call Forward list and Call Block is ON, Call Block will override Preferred Call Forward for that number.

Simultaneous Ringing (Sim Ring)Offers a simple and effective “find me” service, in real time, for subscribers who are on the move and don’t want to miss an important call . It is ideal for small office/home office, small business operators, and mobile

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subscribers (such as real estate agents and sales professionals) . A call to a single directory number rings up to five different telephone numbers (EAS-Extended Area Service as well as toll) . Toll charges will apply . Whichever phone answers first will receive the call, whether in the office, at home or mobile . Any home or remote telephone may be used to activate/deactivate the feature and make changes to the directory numbers in the ring list .

HOW TO USEProvide our Customer Service Representative with a 7 to 10 digit PIN (this number can only be changed by the CSR). The PIN is used only with the remote access telephone lines.

TO ACTIVATE FROM YOUR PHONE LINE SUBSCRIBED TO SIM RINGPress *88.

TO ACTIVATE FROM ANOTHER LOCATIONDial 336-463-2416, 336-998-5248, 336-468-1594 or 704-546-7264, whichever number is closest to you.

Dial your 10 digit telephone pilot number and PIN (you will be guided by voice prompts).

Dial 3 to activate or deactivate.

TO ADD A NUMBER TO YOUR LISTPress #.

Dial the number you wish to add followed by the # sign again.

TO DELETE A NUMBER FROM YOUR LISTPress *.

Dial the number you wish to remove followed by the * sign again.

Additional confirmation of the deletion, by pressing the 1 key, is required when the system reads back the telephone number being deleted.

TO HEAR PHONE NUMBERS ON YOUR LISTDial 1. After hearing each number, you may delete it by pressing 07.

TO REPEAT INSTRUCTIONSDial 0.

Call Forward Remote ActivationAllows you to activate Call Forward from a remote location . If you don’t know the phone number for a place you are headed, you can wait until you arrive to enter it as your forwarding number .

HOW TO USEProvide our Customer Service Representative with a 7 to 10 digit PIN. To change the number, you must contact Customer Service.

Dial the access number closest to you (336-463-1234, 704-546-1234, or 336-998-1234).

You will be prompted to enter your telephone number followed by your PIN and the # key.

You will then be prompted to enter a code to activate (72#) or deactivate (73#) Call Forwarding.

Dial the number where you would like your calls forwarded, followed by #.

The system will read back the forwarding number you chose and ask you to verify it by pressing 1, or to re-enter the number by pressing 2.

Call Forwarding is now active on your line.

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Call 336-463-5022 or visit usonline at yadtel.com

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