Embed Size (px)
Citation preview
1 / 14
Pay – Per – Use Solution
Call Center as a ServiceCCaaS
CCaaS is an ideal option for many contact centers, offering scalability as operational needs change. By providing the flexibility to pay for only the technology needed, investment is low and costs are significantly reduced while capabilities to better serve customers are expanding.
www.astCRM.com
About CCaaS
www.astCRM.com
Call center software that is hosted in the cloudinstead of hosted on-premises
The 1st Wave of CcaaS
2000
Early Adaptors● inContact
● Five9● Interactive Intelligence
The Future
www.astCRM.com
The global contact center software market is expected to grow to $50B by 2025
Source : www.grandviewresearch.com
Only 36% of call centers are using cloud technology. Source : https://www.aberdeen.com
Work From Home
www.astCRM.com
Indians spend 7% of their day getting to their
office
#Benefit
1. Israel - 1:37 Hrs2. UAE – 1:36 Hrs3. India – 1:31 Hrs
4. Hong Kong – 1:30 Hrs5. Kenya – 1:20 Hrs
Work Commute Issue
Average Time Spent per Day
RefrencesDaliaEconomic Times
Hire Team From Anywhere
www.astCRM.com
#Benefit
● This geographic variance allows the company to be
active 24/7
● Pay for the work done
● Environment friendly
Team from 36 countries
A company of about 50 spread out across 32 different cities
629 Hubbers38% in HQ
42% in US but not HQ20% International
Zero Investment Setup
www.astCRM.com
#Benefit
No Office Space No Office Supplies No Furniture
No IT Infra No AC / Electricity Bills No Security
*astDIAL● A CCaaS Solution | Dialing from Mobile
www.astCRM.com
Team Lead uploads lead to the Cloud CRM
The Cloud sends the call to the Android App
The Android App can be used to provide the inputs for the calls after dialingThe Android App
sends updates back to the Cloud
*astDIAL Plus● A CCaaS Solution | Dialing from Cloud Server
www.astCRM.com
The Cloud dials the calls to both agent and customer, and make it a conference call
The app sends a notification for number/client to be dialed.
CUSTOMER
Number Masking
www.astCRM.com
#Feature
CUSTOMER
No Customer’s NumberTo Agent
No Agent’s NumberTo Customer
Banking Real Estate Credit Card
Encryption
www.astCRM.com
#Feature
Cloud Server
The Databased is protected with Username and Password
The Databased can be Encrypted – On Demand
The Voice Files can be Encrypted – On Demand
Insurance Renewal
www.astCRM.com
#Use Case
● Call for reminding insurance
● Categories campaigns based on Brand/insurance companies
● Information included on the app : Name / Phone / Car Info / Manfuacturing Year / Due Date
Admission Management
www.astCRM.com
#Use Case
● Call for admissions
● Collect the information on Qualifications
● Information included on the app : Name / Phone / Percentage for courses / Course of interest
Calling with Asterisk Server
CUSTOMER
The android app triggers the number to be dialed
CUSTOMER
The cloud directs the on-premise server to make the calls
The on-premise server makes call to the agent and the customer
For More Details
Contact
*astCRM Systems Pvt. Ltd.
Email: [email protected]
Ph: (+91) 80 6640 6680 | Cell: (+91) 9886 582 453
Web: www.astCRM.com
Address: #35, KR Layout, Domlur
Bangalore – 560071 India
www.astCRM.com
*astDIAL
