California Medical & Health Resource Management

www.DisasterDoug.com

CALIFORNIA MEDICAL & HEALTH RESOURCE

MANAGEMENT

Based upon the 2011 Public Health and Medical Emergency Operations Manual

5/13/2011


OBJECTIVES List positions and levels of the Health &

Medical Mutual-Aid System Describe responsibilities of the Healthcare

Provider prior to submitting a resource request to the MHOAC

List several required elements of the Medical & Health Resource Request Form

Describe the path of a Medical & Health Resource Request submitted from a local healthcare provider

Describe difference between mobilizing Personnel and mobilizing equipment or supplies

5/13/2011

www.DisasterDoug.comRESOURCE REQUESTING WITHIN AN OA During an emergency, Medical and Health

providers request resources, unavailable through other sources, from the MHOAC.

5/13/2011

HEALTHCARE PROVIDER

Corporate

Vendor

Cache

MHOAC


MHOAC PROGRAM The MHOAC Program will coordinate resource

fulfillment within the Operational Area and through all available suppliers.

5/13/2011

MHOAC

LOCAL CACHES

HEALTHCARE PROVIDERS

SUPPLIERS


MUTUAL-AID If the MHOAC Program cannot satisfy the

request for additional resources from within the OA, the MHOAC may request health and medical resources through the California Health & Medical Mutual-Aid System.

5/13/2011


FOLLOWING THE REQUESTING PATHFOR MEDICAL & HEALTH RESOURCE REQUESTS

What is expected of Providers? What is expected of the MHOAC Program? What is expected of local OES? What is the role of the RDMHC Program?

5/13/2011


WHAT IS EXPECTED OF PROVIDERS? Prior to submitting a resource request to the

MHOAC, the provider should confirm the following:

The resource need is immediate and significant (or anticipated to be so).

The supply of the requested resource has been exhausted, or exhaustion is imminent.

The resource is not available from internal or corporate supply chain.

The resource or an acceptable alternative is unavailable from other vendors.

The resource is unavailable through pre‐existing agreements.

Payment/reimbursement issues have been addressed.

5/13/2011

www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011

Incident Name,Date, &Time

Big Rock Incident

9/11/2012

1310


Requestor Number(for tracking purposes)

Big Rock Incident

9/11/2012

1310 MHXLA-12-001


Requestor Name, Agency, Position,

Phone / Email

Big Rock Incident

9/11/2012

1310 MHXLA-12-001John Smith, Acme Healthcare,

Emergency Preparedness Coordinator(555) 123-4567, [email protected]


Describe Mission / Tasks

Big Rock Incident

9/11/2012


Emergency Preparedness Coordinator(555) 123-4567, [email protected] Alternate Care Site


Order Sheet – See Attached

Big Rock Incident

9/11/2012




Reply / Comments from

Finance:

Big Rock Incident

9/11/2012



Approved for payment. PO # 12-18365


Finance Section Signature

(Name, Position, Signature)Date / Time

Big Rock Incident

9/11/2012



Approved for payment. PO # 12-18365

JP Jones, CFO 9/11/12


•Line #•Priority•Detailed Description

1 U RN- Public Health2 U N95 Masks


•Kind/ Rx Strength•Type/Rx (unit or conc.)•Quantity Requested•Expected Duration of Use


-- -- 5 72 hrsN95 -- 100 7 days


•Suggested Source(s) of Supply:•Suitable Substitute(s):•Special Delivery Comment(s):


-- -- 5 72 hrsN95 -- 100 7 days

N100, suitable substitute for N95


•Deliver to/ Report to POC(Name, Position, Phone#, Email, Radio, etc.)


-- -- 5 72 hrsN95 -- 100 7 days

N100, suitable substitute for N95

Acme Healthcare - 123 Mountain Rd(555) 123-4567


MHOAC PROGRAM After receiving a request for resources, confirm

the resource need is immediate and significant (or anticipated to be so), and assess local availability or alternatives. Consider: Has the supply at the requesting facility/agency of the

requested resource been exhausted, or is exhaustion imminent?

Is the resource or an acceptable alternative available from other vendors, providers, or Public Health Department caches within the OA?

For EMS assets, has EMS Agency been notified? Have payment/reimbursement issues been

addressed? (i.e. Approved by requesting agency’s Finance Section, or local government authorization for reimbursable assets)

5/13/2011


MHOAC PROGRAM Immediately notify the RDMHC Program that the

resource is needed and work with the RDMHC Program to refine the resource request before formal submittal of the request to the local OES office.

Submit the formal request to the local OES Coordinator (or Operational Area EOC, if activated) by fax or email for approval and entry into RIMS.

Note: The formal RIMS data entry process must not delay the resource request through the RDMHC from moving forward.

5/13/2011


MHOAC PROGRAM Provide a copy of the resource request to the

RDMHC Program by fax or email.

Contact the OES Coordinator (or OA EOC) to confirm receipt of the request and submission into RIMS.

Contact the RDMHC to confirm receipt of the request.

5/13/2011

www.DisasterDoug.comRESOURCE REQUESTS: MEDICAL & HEALTH 5/13/2011

www.DisasterDoug.comFILLING A RESOURCE REQUEST FROM OUTSIDE THE OA When a request for medical or health resources is

received from the RDMHC for another OA, the MHOAC Program will:

Assess local medical/health providers for the needed resource(s).

Notify OES/OA EOC to ensure proper tracking and fulfillment of the resource request.

Notify RDMHC of the requested resource availability.

Continue to work with the RDMHC and local providers to ensure reimbursement issues are confirmed and delivery details are verified.

5/13/2011


MOBILIZING RESOURCES To facilitate the effective mobilization of

health and medical resources, the completed Health and Medical Resource Request Form must provide clear and detailed information and instructions in the Deliver to/Report to Point of Contact section.

5/13/2011


MOBILIZING PERSONNEL Agencies and/or organizations that agree to

provide personnel resources to an affected jurisdiction should notify the personnel to mobilize, and communicate detailed information regarding when and where to report for duty (e.g., Incident Command Post, Staging Area, Mobilization Center, or EOC).

The providing agency/organization should also arrange for transportation, food, lodging, security, and other support while enroute and advise the requesting jurisdiction regarding the resource’s anticipated needs upon arrival.

5/13/2011


MOBILIZING PERSONNEL Essential Elements:

Point‐of‐contact and delivery information that is complete, accurate, and provides the necessary detail for the personnel resource to be mobilized from portal to portal.

Contact information for mobilized personnel resources (cell phones, radio frequencies, etc.) while enroute to allow for information sharing, notification of travel hazards, change of assignment, change in reporting location, cancellation orders, etc.

5/13/2011


MOBILIZING PERSONNEL Essential Elements:

Clear instructions regarding the mission/task assignment.

Resource order number (for resource confirmation and tracking purposes)

Special mobilization instructions, including security or recommended equipment/personal gear they should carry, based on the anticipated length of the assignment, situation and resource availability in the affected area.

5/13/2011

www.DisasterDoug.comMOBILIZING EQUIPMENT OR SUPPLIES Organizations or vendors that agree to

provide equipment or supplies to an affected jurisdiction should arrange for the material to be staged for shipment and be provided with detailed information regarding:

delivery contact information, location and time, special delivery requirements, etc.

5/13/2011


RESOURCE TRACKING Providing Entity: Once personnel resources have

arrived at the check-in site, the requesting entity is responsible for tracking the resources. Coordinate with the emergency management agency for the Operational Area (or Operational Area EOC if activated) to ensure resource status is properly tracked and updated in RIMS or other resource tracking system.

Requesting Entity: Coordinate with the MHOAC Program for the requesting OA. The providing entity may send an Agency Representative to the requesting entity (at the Incident Command Post or Unified Command) if needed.

5/13/2011


DEMOBILIZATION OF RESOURCES Providing Entity: Coordinate with the

requesting entity and MHOAC Program. Confirm when resource has returned to the point of origin.

Requesting Entity: Coordinate with the providing entity and MHOAC Program to demobilize provided resources.

5/13/2011

THANK YOU!

Doug Buchananwww.DisasterDoug.com

Documents

California Medical & Health Resource Management