Solutions to extend your global enterprise.

Executive OverviewContact Center Services

Solid, Stable History with Growing Client Base

Part of the INS Family of Companies Broad footprint, redundant service and backup Over 70 clients by end of 2014 Supporting customers in North America for over

18 years Multi million customer contacts annually Innovative and outcome focused solutions

Customer Care• Multi-Tier, Multi-Channel• Inbound/Outbound Support• Customer Retention/Save• Warranty Support• Loyalty & Rewards• Customer Satisfaction

Surveys• New Product Education• Account Management

Enterprise IT Support• Depot & Dispatch• Escalation & Correlation• Web-based Service• Resolution & Reporting• Change Management

Customer Acquisition• Account Activation• Outbound Sales• Lead

Generation/Qualification• Customer Retention• Save• Win-Back• Campaign Management

Consumer Technical Support• Multi-Channel• Hardware/Software

Support• Installation & Operation• Web Application Support

Comprehensive customer lifecycle services 24x7

Integrated Delivery Support

Services Well Beyond the Contact Center

Services Well Beyond the Contact Center

Customer Care

Multi-Tier, Multi-Channel Inbound/Outbound Support Customer Retention/Save Warranty Support Loyalty & Rewards Customer Satisfaction Surveys New Product Education Account Management

Services Well Beyond the Contact Center

Customer Acquisition

Account Activation Outbound Sales Lead Generation/Qualification Customer Retention Save Win-Back Campaign Management

Services Well Beyond the Contact Center

Customer Technical Support

Multi-Channel Hardware/Software Support Installation & Operation Web Application Support ISP Support VOIP Support Web Content Moderation

End-user customersatisfaction survey

resultsconsistently 90-95%

Services Well Beyond the Contact Center

Enterprise IT Support

Depot & Dispatch Escalation & Correlation Web-based Service Resolution & Reporting Change Management

Proven Results

Benefits of Partnering with Caleris

Enhanced customer loyalty through carefully managed product and customer lifecycle

Strategic alignment to your business through diverse footprint and sourcing methodology

Flexibility to accommodate changes in your business by quickly ramping complex projects

Consistency in delivery of service excellence as a result of our commitment to quality and global processes

Growth potential with a proven partner who has industry expertise and track record of long-standing business relationships

Newton, Iowa Contact Center

42,000 square feet Capacity for more than

900 agents Located in the former

home of Maytag Appliances Superior built-in redundancy, generator and UPS backup for network operations

Equipped with conference facilities and training facilities

Experienced management

Marshalltown, Iowa Contact Center

20,000 square feet Capacity for more than 200

agents

Onsite generator backup Equipped with conference

facilities, equipment lab, training room

Highly experienced contact center managers and training manager

Community Colleges and Universities nearby

Jefferson, Iowa Contact Center

10,000 square feet Technically savvy agent teams with consistent record

of meeting every client metric Low agent attrition Highly experienced front-line

supervisors Onsite generator back with full redundancy

Manning Location

10,000 square feet Highly experienced staff

averaging over 4.5 yearsCaleris employment

Full redundancy with generator backup 1500 sq. ft. fulfillment center Storage areas for advanced replacements

Ease of Outsourcing

Outsourcing to Caleris means relinquishing the headaches. We have the resources to

cure them, and more importantly, the awareness to prevent them.

Personal Investment

Your goals are our focus. Every day. You won’t get lost in the shuffle here.

Borderless Technology

Caleris was founded to be a world leader in customized technologies.

Whatever your goals, we can the build tools necessary to achieve them.

Com

Low Turnover, High Expertise

Caleris leads in low attrition. Our

longer agent tenures result in

better, more consistent brand representation for our clients

Caleris Commitments to Our Customers

Commitments

Measurable Benefits of Partnering with Caleris

Increased brand awareness and customer satisfaction by working as your brand advocate

Improvements in call-handling efficiency(through custom technologies)

Reduced personnel costs (through control over re-train-rehire-retrain cycle)

Reduced IT expense Reduced service disruptions and downtime

INS Family of Companies

INS is a BPO providing HR, IT, Telecom and Contact Center outsourcing nationally.