CAL Profile - New Revision 5

1Inspired to save life

We provide both ground and air patient transportation for health facilities, insurance companies, public institutions and private individuals. City Ambulance responds to medical emergencies as well as events medical cover, first aid training and supplies.The ultimate goal is to be the leading EMS provider in Uganda and Africa.

Mission To provide prompt, professional and affordable medical transportation

VisionTo be the leading Emergency Medical Service provider in Africa

ValuesPrompt | Professional | Affordable

INTRODUCTION

City Ambulance Limited is a highly specialized Emergency Medical Service (EMS) provider with a well-equipped fleet of ambulance vehicles. We boast of highly skilled EMS personnel and a well-managed efficient emergency call center fitted with GPS navigation system.

2 Inspired to save life

www.cityambulance.net

LocationCity Ambulance base station is located at Metroplex Mall - Naalya, along the Northern bypass, Ground Floor, Room G30.

This is an Emergency Operations Centre (EOC), from which all the operations are carried out including dispatch and allocation of Ambulances. This location provides unlimited secure parking space and accessibility to the northern bypass thus making movement to and out of town much easier.We are in the process of setting up other operations centers throughout Uganda.

ContactsCity ambulance has got a dedicated Ambulance Toll free line for Emergency calls Hot line: 0800111044Office: +256414240158, +256392177174P . O Box 75729, [email protected]

OUR SERVICES


As Uganda develops, life style diseases like heart, respiratory and organ failures correspondingly increase.There is no organized public or private EMS system in Uganda.

City Ambulance responds to any medical emergency with a well-equipped ambulance and trained personnel in the shortest time possible in order to save life.

Our ambulances operate 24/7, hence capable of responding to emergencies both day and night.

All the ambulance vehicles are equipped to the highest standards for rescue services with a scoop stretcher, wheel chair, two oxygen cylinders, patient monitor, infusion pump, suction machine, nebulizer, defibrillator, sundries, splints and self-loading stretchers, while the emergency drugs are kept in the Doctors bag.

Emergency medical rescue

Today, Uganda has the second highest rate of road accidents in Africa and the world after Ethiopia. According to the World Health Organization’s Global Status Report on Road Safety 2013, Uganda is named among countries with alarmingly high road accident rates. If such trend of traffic accidents continues to increase, the health losses from traffic injuries may be ranked as the second to HIV/AIDS by 2020. Road Traffic accidents increase as development increases and so do industrial accidents.



• Movements to and from rehabilitation centers, nursing homes and palliative care centers.

Planned patient transport services

In addition to the provision of Emergency medical rescue, City Ambulance provides non-emergency patient transfer services such as:• Inter-hospital transfers• Hospital to Airport and vice versa• Hospital to home after discharge• Home to scheduled hospital appointments• Trips to diagnostic centers


Charges depend on the kind of event, location, duration and number of ambulances required.

It is prudent that all events with over 300 people should have a standby ambulance for medical cover. Examples of events that we cover include the following;• Sports events• Conferences• Churches• Social events

Events & Conferences Medical support

Events and conference medical support is the provision of a complete package of medical cover, right from the planning stage to post-event reporting. We can supply all your medical requirements, from a single first aider to a well facilitated mobile clinic, ambulance and medical personnel.

This offers confidence and a feeling of safety to the participants and sponsors when an event is going on.



Medical Air Evacuation

This is transfer from one hospital to another for emergency medical treatment using air ambulance. It could also be transportation from an area that is inaccessible to a hospital.

It is important to get a patient to a better hospital or hospital of choice back home when there is need for ongoing inpatient care for a serious illness, injury, or other medical condition.

City Ambulance facilitates and coordinates medical evacuations and international medical assistance in association with reputable private airline companies and Air ambulance service providers. Airlifting patients can either be domestic or International. We use both fixed wing aircrafts and helicopters.


City Ambulance offers complete coordination of medical transportation for the patient with accompanying medical personnel via ground transport, air ambulance or commercial airline.Medical escorts consist of Critical Care Nurses, Paramedics, Emergency Medical Technicians (EMT) and Physicians.

All commercial aircrafts can be used for air medical escort; aircrafts are equipped with basic life support equipment and advanced life support. The medical escorting team carries emergency drugs in addition to all necessary equipment.

For example an individual who is medically stable but with the following conditions; cardiopulmonary complications (post myocardial infarction or pneumonia), Cerebrovascular Accident (CVA), fractures, mental health (Alzheimers or dementia), Motor Vehicle Crash accident (MVC), post-surgical etc. do require medical escorts.

Medical escorts

Medical escort is a form of medical transportation which is provided in non-emergency situations to patients who require special medical attention. The goal of the transport is to get the client from one location to another while providing medical support.



Preserve life: the overriding aim of all medical care, including first aid, is to save life and minimize the threat of death.

Prevent the condition from worsening or danger of further injury: this covers both external factors, such as moving a patient away from any cause of harm, and applying first aid techniques to prevent worsening of the condition such as applying pressure to stop bleeding from becoming life threatening.

Promote recovery: first aid also involves trying to start the recovery process from the illness or injury, and in some cases might involve completing a treatment, such as in the case of applying a plaster to a small wound.

First Aid training and supplies

First aid training is imparting knowledge and practical skills to an individual or group of people in order to ably assist any person suffering a sudden illness or injury, with the intent to preserve life, prevent the condition from worsening, and/or promote recovery.


City Ambulance is highly specialized in offering first aid training to corporate companies both medical and non-medical participants. Our accredited first aid training services deliver a flexible and adaptable range of first aid solutions designed to meet the needs of both your organization and your staff.

No matter how safe your environment is, or how well your risks are managed, people may be injured or taken ill at work, home or school and will require adequate and appropriate attention. Approved training is the best way to meet legal obligations regarding first aid and to empower members to take the correct actions and appropriate measures should anyone need emergency medical attention.

Our affordable and dedicated training courses are held on a regular basis at our base station and all course materials and literature is provided. Plus all applicants who successfully pass the course will receive a recognized certificate.

Our trainers are professional and experienced and are committed to providing a high quality of customer service, before, during and after your training.

Training courses include:• Firefighting and safety, • Health and safety at work place, • Basic life support, advanced life support, • Advanced cardiac life support, • Advanced trauma and life support, • Automatic external defibrillator course, • Major incident management course.

City Ambulance has in stock emergency medical equipment and supplies that include first aid kits, splints, stretchers, crutches, wheel chairs, oxygen cylinders, patient monitors, infusion pumps, nebulizers, suction pumps, portable ventilators and Automatic External defibrillators.



Our Business Partners Why Choose us?

City Ambulance is the leading EMS provider in Uganda with the largest fleet of well-equipped Ambulance vehicles. We are highly specialized and dedicated to Emergency Medical services with a 24/7 Ambulance Toll free line: 0800111044

We provide a wide range of EMS that include:• Emergency medical rescue• Planned patient transport services • Events and conferences medical cover• First aid training and supplies• Air evacuation• Medical Escorts• Emergency medical consultancy.

City Ambulance Limited: “Inspired to save life”

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CAL Profile - New Revision 5