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Government of the Azores Vice-Presidency. “CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges”. Hélio Dias CAF and SIADAPRA Regional Coordinator. “ International Conference on Implementation of the Common Assessment Framework ” - PowerPoint PPT Presentation
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“International Conference on Implementation
of the Common Assessment Framework”Thessaloniki, on 10 & 11 June 2010
“CAF Enforcement in the Regional Administration
of the Azores – Strategies and Future Challenges”
Government of the Azores Vice-Presidency
Hélio DiasCAF and SIADAPRA Regional
Coordinator
• Regional Administration of the Azores – Context and Government Structure (2 slides)
• CAF Enforcement in the Regional Administration of the Azores – Strategy (4 slides)
• CAF Enforcement in the Regional Administration of the Azores – Results (4 slides)
• Quality measured by CAF in a holistic context of measuring the organizational and individual performance – Challenges (5 slides)
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Introduction
2
Summary
• Azores is a Portuguese archipelago, in the
Atlantic Ocean, composed of nine islands
• The Autonomous Region of Azores is one of the
two autonomous regions in Portugal
• Population: 244.780 inhabitants
• Regional administration workers: 18.260
(represents 15% of the azorean workforce)
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Context
3
4
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Government Structure
4
5
9th Azores Regional Government Programme (2005-2008)Regional Plan for Quality Promotion in Public Services
Companies
(Self)Assessment
CitizensAssessment Audit
CitizenshipPublic Service
Strategic VectorsStrategic Vectors
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Strategy
Government Regulation nº 2/2006• Order to create Quality Promotion Groups
• Obligation of Self-Assessment in each organization
• Periodically schedule
Regional Executive Law (DLR nº 29/2005/A)• Self Assessment for Regional Educative Sector
(QUALIS)
• To adapt CAF examples to Public Educative Sector
• Obligation of Self-Assessment in all public schools of
Azores
• Periodically schedule6
Few experiences with CAF in some services
Regional Legislative Law – DLR nº 14/2008/ANew System of measuring performance in the Azores Autonomous Public Services: Integrated System for Management and Evaluation of the Performance for Public Regional Administration of the Azores (SIADAPRA)
2004-2005
2006
2005
2008
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Strategy
6
General CoordinationGovernment Vice-Presidency
Regional Directorate for Organizationand Public Administration
General CoordinationGovernment Vice-Presidency
Regional Directorate for Organizationand Public Administration
To attend the implementation of CAF, permanently
coordinating with the Quality Promotion Groups To train all members of the Quality Promotion Groups and Self
Assessment Teams, in 2006-2007:
20 training sessions - 12h (363 participants)
1 Workshop (163 participants) CAF Manual for regional administration (available at
www.vpgr.azores.gov.pt), considering the specificity
of the azorean strategy To follow up the Improvement Actions Plans
2004-2008
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Strategy
7
Department CoordinationQuality Promotion Groups - 8
Department CoordinationQuality Promotion Groups - 8
(Self) AssessmentTeams (EAA) – 155
[CAF - 117+ Qualis (Schools) – 38]
(Self) AssessmentTeams (EAA) – 155
[CAF - 117+ Qualis (Schools) – 38]
To follow up the implementation
To coordinate the Self
Assessment Teams
To follow up the Improvement
Actions Plan
To report to General Coordination
the Improvement Actions Plan in
a quarterly basis
To develop the Self Assessment
in each Organization
To prepare the Improvement
Action Plans
To send the Final Report to the
Department
Coordination
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Strategy
8
Self Assessment Organizations - Results
Average Score - CAF 2002
1,4 1,4 1,3 1,6 1,2 1,1 1,3 0,9 1,3
012345
1 2 3 4 5 6 7 8 9
Criteria
Sco
re
Average Score
Average Score - CAF 2006
42 33 3144 35
21 25 16 16
020406080
100
1 2 3 4 5 6 7 8 9
Criteria
Sco
reAverage Score
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Results
9
Improvement Actions Identified
33%
24%14%
12%
16%
1%
Leadership Human Resources Management
Process Management Strategy and Planning
Partnerships and Resources Key Performance Results
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Results
10
47%
30%
23%
In Execution Implemented To be started
Balance of the 316 Identified Improvement Actions
Implemented In Execution To be started Total
94 150 72 316
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Results
11
Objectives Achieved
Overall collaborators’ involvement in the Improvement Process
Discovery of the strengths and improvement areas
Measurement of the progress over time, through periodic self-
-assessment
Integration of various quality initiatives into normal “business”
operations
Management by processes and facts
Knowledge of the direction to follow for improvement activities
Self Assessment, the first step to execute the Integrated System for
Management and Evaluation of the Performance for Public Regional
Administration of the Azores
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Results
12
Future Challenges
To implement the new System of measuring performance
in the Azores Autonomous Public Services
To apply CAF on the context of the new system
Compare results (benchmarking) and experiences
(Benchlearning)
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Challenges
13
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Challenges
SIADAPRA 1Measuring
Organizational Performance
SIADAPRA 2Measuring Individual
Managers Performance
SIADAPRA 3Measuring Individual Workers Performance
SIADAPRA3 subsystems
QUAR(Evaluation and
Responsibility Chart)
BSCActivities PlanCAF or Qualis
Performance Evaluation Form
Performance Evaluation Form
•Excellent Performance
•Good Performance (only 20% could be Relevant in each annual management cycle, 5% of these could be recognized as excellent
•Satisfactory Performance
•Non Satisfactory Performance
•Excellent Performance
•Relevant Performance (only 30% could be Relevant in each annual management cycle, 5% of these could be recognized as excellent
•Satisfactory Performance
•Non Satisfactory Performance
Excellent Performance
Relevant Performance (only 30% could be Relevant in each annual management cycle, 5% of these could be recognized
Satisfactory Performance
Non Satisfactory Performance
Evalu
ati
on
Perf
orm
ance
in
the e
nd o
f each
year
cycl
e
Tools
M
eth
odolo
gi
es
Inst
rum
ents
14
How are services evaluated in each annual management cycle?
By results obtained• Results of effectiveness• Results of efficiency• Results of quality
By internal Quality processes implemented
• Implementing action plans provided by a process of quality tools application, in particularly CAF.
By internal and external recognition
• Workers Satisfaction• Clients Satisfaction• Internal and external audits• Certification and accreditation processes
• Government Member recognition
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Challenges
SIADAPRA 1 - Measuring Organizational Performance
15
Criteria – Total Quality Management
Points
Level
1 One of these two situations are observed: 1) the service already applied once the CAF or Qualis. The service was already involved once by the process.
2 One of these two situations are proved: 1) the service applies on present annual management cycle self-assessment using CAF; 2) the service was involved in a process of self-assessment using CAF on present annual management cycle ; 3) The service is in a process of implementation of improvement actions in a sequence of CAF’ application.
3 The service proves that has already applied CAF more than once. The last application demonstrates that the service presents an insignificant evaluation relatively to the penultimate CAF application.
4 The service proves that has already applied CAF more than once. The last application demonstrates that the service presents a positive evaluation relatively to the penultimate CAF application.
5 The service proves that has already applied CAF more than once. The last application demonstrates that the service presents a significant / expressive evaluation relatively to the penultimate CAF application.
6 The service proves that has already applied CAF more than once. The last application demonstrates that the service presents a significant / expressive evaluation relatively to the penultimate CAF application. In addition it was realized one benchmarking or benchlearning action with an homologous service.
7 The service proves that has already started a process of certification based on a recognized national or international methodology.
8 The service proves that it is finalizing a process of certification based on a recognized national or international methodology.
9 The service proves that it is already certified by a recognized national or international methodology.
10 The service proves that has already started a process to run for a second level of process of certification based on a recognized national or international methodology.
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Challenges
16
Which are the directly main consequences of being excellent in each annual management cycle?
The services with best results obtained and quality processes implemented could expect being recognized as Excellent on that annual management cycle inside of their Government Department.
Services with Excellent performance in an annual management cycle, are authorized to increase their relevant and excellent percentages for managers and workers performance to 40% and 10% respectively in the new annual management cycle, with practical effects on their professional careers.
“CAF Enforcement in the Regional Administration of the Azores – Strategies and Future Challenges” - Challenges
SIADAPRA 1 - Measuring Organizational Performance
17
Thank you for your attention!
For more informations please contact
or go to www.vpgr.azores.gov.pt