Cadendce Online Support

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Get Started with Cadence OnlineSupport

Cadence Online Support

Email: [email protected]

Last updated: November, 2010


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The Power to Control Your Support Experience

Find it! Get the answers you need

Fix It! from Cadence Customer Support professionals

through Service RequestsLearn browse content for in-depth information designtopics and tasks

Access use your login id to accesshttp://www.cadence.com user community

Download use your login id to accesshttp://downloads.cadence.com

Cadence Online Support is designed to give you moreinformation in less time with no hassle.


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You will learn how to

Register

Set Preferences Manage Service Requests

Search Effectively

Resources


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Get Started: Register Now at

http://support.cadence.com You will need:

Email address you use at work.

You may also be asked for your license server Host Id or Reference Key.

Click Register Now link.


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Step 1 Enter Email Address

Enter the emailaddress you useat work

Read and agreeto Terms of Useand clickACCEPT &CONTINUE


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Register your account

Check your email now. Use the information provided to continueregistration process of your online support account.

If you do not receive an email from us within a few minutesfollowing Register Now, check and configure your spam filter toaccept messages from cadence.com.

Use your email ID and the one time password provided in theemail sent to you by Cadence, to login to Cadence Supportwebsite for the first time.


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Step 2 Enter Security Information

Enter yourPassword

Enter yourSecurityQuestion andAnswer(used for forgotpassword)

Click SAVE


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Step 3 Personal Details :

Enter PersonalDetails and Click

SubmitData is stored inCustomer SupportDatabase


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Congratulations! Registration Complete


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Set Preferences

Set product and other preferences forimproved search results and email notification


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Get Started Set Preferences in 3 Steps

Setting Preferences helps you get precisely theinformation you need, when you need it

Set your preferences for three main areas:

1. Searchspecify list of products and document types for yourdefault searches.

2. Email notificationidentify products, document types andfrequency for email to be sent to you to when new documentsare added to the knowledge database.

3. Software update notificationindicate which releases youwant to be alerted to when new or updated releases are readyfor download.

After you login first time, you see My Account pagewhere you have Notification Preferences and SearchPreferences tabs to set your preferences.


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ClickSAVE

Select NotificationPreferences tab

Select the products

you wish to receiveemails for

Select email format

Select documenttypes and frequency

Select releases andplatforms for whichyou would like toreceive email

updates

Set Email Notification Preferences


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Select SearchPreferencestab

You may usethe samepreferences as

on NotificationPreferencestab

Select the

products to beused in search

Select

document typesto be used insearch

ClickSAVE

Set Search Preferences


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Service Request Management

Interact directly with Cadence CustomerSupport on your reported issues


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Create Service Requests

Step 1:

Choose ProductWrite Summary andFully DescribeProblem


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Create Service Requests Step 2

View documents that may solve your statedproblem

Set additionalservice requestattributesAttach files

Click CANCEL or SUBMIT SR


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View Service Requests

Use pull-downs

to view yourOpen and/orClosed ServiceRequests (SRs)

Download SR list toyour desktop

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View Cadence ChangeRequest (CCR) detailsassociated to your SRs


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View Cadence Change Requests (CCR)

Download CCR listto your desktop

Use pull-downsto view CCRsbased oncurrent status


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Effective Use of Search

Use search features to find exactlywhat you are looking for


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Search the Knowledgebase

Filter by documenttypes:

My Document Types,

chosen in Preferences All Document Types

Specific Document types,for this search only

Filter by Products My Product Preferences All Products Specific Products, forthis search only

My Search History Displays last 3searches

Retains search history


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Search Results Page

Refine searchusing Productand DateFilters

Displays top 4results ofeachdocumenttype group

Links to top 3Overall Matches

Lists RecentlyViewed Results

Further refinesearch byusing Search

WithinOr, you canbegin newsearch


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Resources Home

Choose Resource onthe left to displayhomepage for that

resource


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Additional Help

Mark Favorites, Give Feedback, Email Documents, Print, and Get Help

Links to Design Tasks and

Cadence Community Forums

Support NewsUpdatedFrequently check backoften to stayup to date


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