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CADWorx Error Numbers Version 2014 (14.0) July 2013 DICAS-PE-200004C

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  • CADWorx Error Numbers

    Version 2014 (14.0)

    July 2013

    DICAS-PE-200004C

  • Copyright

    Copyright 2003-2013 Intergraph Corporation. All Rights Reserved. Intergraph is part of Hexagon.

    Including software, file formats, and audiovisual displays; may be used pursuant to applicable software license agreement; contains confidential and proprietary information of Intergraph and/or third parties which is protected by copyright law, trade secret law, and international treaty, and may not be provided or otherwise made available without proper authorization from Intergraph Corporation.

    U.S. Government Restricted Rights Legend

    Use, duplication, or disclosure by the government is subject to restrictions as set forth below. For civilian agencies: This was developed at private expense and is "restricted computer software" submitted with restricted rights in accordance with subparagraphs (a) through (d) of the Commercial Computer Software - Restricted Rights clause at 52.227-19 of the Federal Acquisition Regulations ("FAR") and its successors, and is unpublished and all rights are reserved under the copyright laws of the United States. For units of the Department of Defense ("DoD"): This is "commercial computer software" as defined at DFARS 252.227-7014 and the rights of the Government are as specified at DFARS 227.7202-3.

    Unpublished - rights reserved under the copyright laws of the United States.

    Intergraph Corporation P.O. Box 240000 Huntsville, AL 35813

    Terms of Use

    Use of this software product is subject to the End User License Agreement ("EULA") delivered with this software product unless the licensee has a valid signed license for this software product with Intergraph Corporation. If the licensee has a valid signed license for this software product with Intergraph Corporation, the valid signed license shall take precedence and govern the use of this software product. Subject to the terms contained within the applicable license agreement, Intergraph Corporation gives licensee permission to print a reasonable number of copies of the documentation as defined in the applicable license agreement and delivered with the software product for licensee's internal, non-commercial use. The documentation may not be printed for resale or redistribution.

    Warranties and Liabilities

    All warranties given by Intergraph Corporation about equipment or software are set forth in the EULA provided with the software or applicable license for the software product signed by Intergraph Corporation, and nothing stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties. Intergraph believes the information in this publication is accurate as of its publication date.

    The information and the software discussed in this document are subject to change without notice and are subject to applicable technical product descriptions. Intergraph Corporation is not responsible for any error that may appear in this document.

    The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of this license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies. THE USER OF THE SOFTWARE IS EXPECTED TO MAKE THE FINAL EVALUATION AS TO THE USEFULNESS OF THE SOFTWARE IN HIS OWN ENVIRONMENT.

    Intergraph is not responsible for the accuracy of delivered data including, but not limited to, catalog, reference and symbol data. Users should verify for themselves that the data is accurate and suitable for their project work.

    Trademarks

    Intergraph, the Intergraph logo, CADWorx, and CAESAR II are trademarks or registered trademarks of Intergraph Corporation or its subsidiaries in the United States, and other countries. Microsoft, and Windows are registered trademarks of Microsoft Corporation. Oracle, JD Edwards, PeopleSoft, and Retek are registered trademarks of Oracle Corporation, and/or its affiliates. AutoCAD, ObjectARX, and RealDWG are trademarks of Autodesk. HOOPS is a trademark of Tech Soft 3D, L.L.C. Other brands, and product names are trademarks of their respective owners.

    CADWorx Design Review contains Autodesk RealDWG by Autodesk, Inc., copyright Autodesk, Inc. All rights reserved. Autodesk, Inc., 111 McInnis Parkway, San Rafael, California 94903 ("Autodesk") is a third-party beneficiary to this Agreement to the extent that the Software Product contains RealDWG, and to the extent that the provisions herein relate to Licensees use of the Software Product containing RealDWG. Such provisions are made expressly for the benefit of Autodesk, and are enforceable by Autodesk in addition to Intergraph.

  • CADWorx Error Numbers 3

    Contents Preface .......................................................................................................................................................... 9

    Conventions ............................................................................................................................................ 9 Technical Support ................................................................................................................................. 10 What's New in Error Numbers .............................................................................................................. 12

    Error Messages .......................................................................................................................................... 13

    Error Number 1001 ............................................................................................................................... 13 Error Number 1002 ............................................................................................................................... 13 Error Number 1003 ............................................................................................................................... 13 Error Number 1004 ............................................................................................................................... 13 Error Number 1005 ............................................................................................................................... 13 Error Number 1006 ............................................................................................................................... 14 Error Number 1007 ............................................................................................................................... 14 Error Number 1008 ............................................................................................................................... 14 Error Number 1009 ............................................................................................................................... 14 Error Number 1010 ............................................................................................................................... 14 Error Number 1011 ............................................................................................................................... 14 Error Number 1012 ............................................................................................................................... 15 Error Number 1014 ............................................................................................................................... 15 Error Number 1015 ............................................................................................................................... 15 Error Number 1016 ............................................................................................................................... 15 Error Number 1017 ............................................................................................................................... 15 Error Number 1018 ............................................................................................................................... 15 Error Number 1019 ............................................................................................................................... 16 Error Number 1020 ............................................................................................................................... 16 Error Number 1021 ............................................................................................................................... 16 Error Number 1022 ............................................................................................................................... 16 Error Number 1023 ............................................................................................................................... 16 Error Number 1024 ............................................................................................................................... 16 Error Number 1025 ............................................................................................................................... 16 Error Number 1026 ............................................................................................................................... 17 Error Number 1027 ............................................................................................................................... 17 Error Number 1028 ............................................................................................................................... 17 Error Number 1029 ............................................................................................................................... 17 Error Number 1030 ............................................................................................................................... 17 Error Number 1031 ............................................................................................................................... 17 Error Number 1032 ............................................................................................................................... 17 Error Number 1033 ............................................................................................................................... 18 Error Number 1034 ............................................................................................................................... 18 Error Number 1035 ............................................................................................................................... 18 Error Number 1036 ............................................................................................................................... 18 Warning 1037 ........................................................................................................................................ 18 Warning 1038 ........................................................................................................................................ 18 Warning 1039 ........................................................................................................................................ 19 Error Number 1050 ............................................................................................................................... 19 Error Number 1051 ............................................................................................................................... 19 Error Number 1052 ............................................................................................................................... 19

  • Contents

    4 CADWorx Error Numbers

    Error Number 1053 ............................................................................................................................... 20 Error Number 1054 ............................................................................................................................... 21 Error Number 2001 ............................................................................................................................... 21 Error Number 2002 ............................................................................................................................... 21 Error Number 2003 ............................................................................................................................... 21 Error Number 2004 ............................................................................................................................... 21 Error Number 2005 ............................................................................................................................... 21 Error Number 2006 ............................................................................................................................... 22 Error Number 2007 ............................................................................................................................... 22 Error Number 2008 ............................................................................................................................... 22 AutoISO Message Number 2010 .......................................................................................................... 22 Error Number 2011 ............................................................................................................................... 22 Error Number 2012 ............................................................................................................................... 23 Error Number 2013 ............................................................................................................................... 23 Error Number 5001 ............................................................................................................................... 24 Error Number 5002 ............................................................................................................................... 24 Error Number 5003 ............................................................................................................................... 25 Error Number 5004 ............................................................................................................................... 25 Error Number 5005 ............................................................................................................................... 25 Error Number 5006 ............................................................................................................................... 25 Error Number 5007 ............................................................................................................................... 25 Error Number 5007 (HASP) .................................................................................................................. 27 Error Number 5008 ............................................................................................................................... 28 Error Number 5009 ............................................................................................................................... 28 Error Number 5010 ............................................................................................................................... 28 Error Number 5011 ............................................................................................................................... 28 Error Number 5012 ............................................................................................................................... 28 Error Number 5013 ............................................................................................................................... 28 Error Number 5014 ............................................................................................................................... 28 Error Number 5015 ............................................................................................................................... 28 Error Number 5016 ............................................................................................................................... 28 Error Number 5017 ............................................................................................................................... 29 Error Number 5018 ............................................................................................................................... 29 Error Number 5019 ............................................................................................................................... 29 Error Number 5020 ............................................................................................................................... 29 Error Number 5021 ............................................................................................................................... 29 Error Number 5022 ............................................................................................................................... 29 Error Number 5023 ............................................................................................................................... 30 Error Number 5100 ............................................................................................................................... 30 Error Number 5100 (HASP) .................................................................................................................. 32 Error Number 5101 ............................................................................................................................... 34 Error Number 5102 ............................................................................................................................... 34 Error Number 5103 ............................................................................................................................... 35 Error Number 5104 ............................................................................................................................... 35 Error Number 5105 ............................................................................................................................... 35 Error Number 5106 ............................................................................................................................... 35 Error Number 5107 ............................................................................................................................... 36 Error Number 5200 ............................................................................................................................... 36 Error Number 5201 ............................................................................................................................... 36 Error Number 5202 ............................................................................................................................... 36 Error Number 5203 ............................................................................................................................... 37 Error Number 5204 ............................................................................................................................... 37 Error Number 5205 ............................................................................................................................... 37

  • Contents

    CADWorx Error Numbers 5

    Error Number 5300 ............................................................................................................................... 37 Error Number 5301 ............................................................................................................................... 37 Error Number 5302 ............................................................................................................................... 37 Error Number 5303 ............................................................................................................................... 37 Error Number 5304 ............................................................................................................................... 38 Error Number 5305 ............................................................................................................................... 38 Error Number 5306 ............................................................................................................................... 38 Error Number 5307 ............................................................................................................................... 38 Error Number 5308 ............................................................................................................................... 39 Error Number 5309 ............................................................................................................................... 39 Error Number 5310 ............................................................................................................................... 39 Error Number 5311 ............................................................................................................................... 39 Error Number 5312 ............................................................................................................................... 40 Error Number 5313 ............................................................................................................................... 40 Error Number 5314 ............................................................................................................................... 40 Error Number 5315 ............................................................................................................................... 41 Error Number 5316 ............................................................................................................................... 42 Error Number 5317 ............................................................................................................................... 42 Error Number 5318 ............................................................................................................................... 43 Error Number 5319 ............................................................................................................................... 43 Error Number 5320 ............................................................................................................................... 44 Error Number 5321 ............................................................................................................................... 45 Error Number 5322 ............................................................................................................................... 45 Error Number 5323 ............................................................................................................................... 45 Error Number 5324 ............................................................................................................................... 45 Error Number 5325 ............................................................................................................................... 45 Error Number 5326 ............................................................................................................................... 46 Error Number 5327 ............................................................................................................................... 46 Error Number 5328 ............................................................................................................................... 46 Error Number 5329 ............................................................................................................................... 46 Error Number 5330 ............................................................................................................................... 46 Error Number 5331 ............................................................................................................................... 47 Error Number 5333 ............................................................................................................................... 47 Error Number 5334 ............................................................................................................................... 47 Error Number 5342 ............................................................................................................................... 48 Error Number 5335 ............................................................................................................................... 48 Error Number 5336 ............................................................................................................................... 48 Error Number 5337 ............................................................................................................................... 48 Error Number 5338 ............................................................................................................................... 48 Error Number 5339 ............................................................................................................................... 49 Error Number 5340 ............................................................................................................................... 49 Error Number 5341 ............................................................................................................................... 49 Error Number 5343 ............................................................................................................................... 49 Error Number 5344 ............................................................................................................................... 49 Error Number 5345 ............................................................................................................................... 50 Error Number 5346 ............................................................................................................................... 50 Error Number 5347 ............................................................................................................................... 50 Error Number 5348 ............................................................................................................................... 50 Error Number 5349 ............................................................................................................................... 50 Error Number 5350 ............................................................................................................................... 51 Error Number 5351 ............................................................................................................................... 51 Error Number 5352 ............................................................................................................................... 51 Error Number 5353 ............................................................................................................................... 51

  • Contents

    6 CADWorx Error Numbers

    Error Number 5354 ............................................................................................................................... 51 Error Number 5355 ............................................................................................................................... 52 Error Number 5356 ............................................................................................................................... 52 Error Number 5357 ............................................................................................................................... 52 Error Number 5358 ............................................................................................................................... 53 Error Number 5359 ............................................................................................................................... 53 Error Number 5360 ............................................................................................................................... 53 Error Number 5361 ............................................................................................................................... 53 Error Number 5362 ............................................................................................................................... 53 Error Number 5363 ............................................................................................................................... 54 Error Number 5364 ............................................................................................................................... 54 HL Error Number 6001 .......................................................................................................................... 54 HL Error Number 6002 .......................................................................................................................... 54 HL Error Number 6003 .......................................................................................................................... 54 HL Error Number 6004 .......................................................................................................................... 54 HL Error Number 6005 .......................................................................................................................... 54 HL Error Number 6006 .......................................................................................................................... 54 HL Error Number 6007 .......................................................................................................................... 55 HL Error Number 6008 .......................................................................................................................... 55 HL Error Number 6009 .......................................................................................................................... 55 HL Error Number 6010 .......................................................................................................................... 55 HL Error Number 6011 .......................................................................................................................... 55 HL Error Number 6012 .......................................................................................................................... 56 HL Error Number 6013 .......................................................................................................................... 56 HL Error Number 6014 .......................................................................................................................... 56 HL Error Number 6015 .......................................................................................................................... 56 HL Error Number 6016 .......................................................................................................................... 56 HL Error Number 6017 .......................................................................................................................... 56 HL Error Number 6018 .......................................................................................................................... 56 HL Error Number 6019 .......................................................................................................................... 56 HL Error Number 6020 .......................................................................................................................... 57 HL Error Number 6021 .......................................................................................................................... 57 HL Error Number 6022 .......................................................................................................................... 57 HL Error Number 6023 .......................................................................................................................... 57 HL Error Number 6024 .......................................................................................................................... 57 HL Error Number 6025 .......................................................................................................................... 57 HL Error Number 6026 .......................................................................................................................... 57 HL Error Number 6027 .......................................................................................................................... 57 HL Error Number 6028 .......................................................................................................................... 58 HL Error Number 6029 .......................................................................................................................... 58 HL Error Number 6030 .......................................................................................................................... 58 HL Error Number 6031 .......................................................................................................................... 58 HL Error Number 6032 .......................................................................................................................... 58 HL Error Number 6038 .......................................................................................................................... 58 HL Error Number 6039 .......................................................................................................................... 58 HL Error Number 6040 .......................................................................................................................... 58 HL Error Number 6041 .......................................................................................................................... 59 HL Error Number 6042 .......................................................................................................................... 59 HL Error Number 6050 .......................................................................................................................... 59 HL Error Number 6500 .......................................................................................................................... 59 HL Error Number 6501 .......................................................................................................................... 59 HL Error Number 6502 .......................................................................................................................... 59 HL Error Number 6503 .......................................................................................................................... 59

  • Contents

    CADWorx Error Numbers 7

    HL Error Number 6525 .......................................................................................................................... 60 HL Error Number 6698 .......................................................................................................................... 60 CrypKey Error Number 7001 ................................................................................................................ 60 CrypKey Error Number 7002 ................................................................................................................ 60 CrypKey Error Number 7003 ................................................................................................................ 60 CrypKey Error Number 7004 ................................................................................................................ 62 CrypKey Error Number 7005 ................................................................................................................ 63 CADWorx Equipment Data Format ....................................................................................................... 63 Leica Hardware Lock Error Number 7501 ............................................................................................ 64 CADWorx SPLM Error 7502 ................................................................................................................. 64

    Index ........................................................................................................................................................... 65

  • Contents

    8 CADWorx Error Numbers

  • CADWorx Error Numbers 9

    This document provides command reference information and workflows for CADWorx Plant.

    We welcome comments or suggestions about this documentation. You can send us an email at: [email protected].

    Documentation updates for supported software versions are available from eCustomer https://crmweb.intergraph.com.

    Intergraph gives you permission to print as many copies of this document as needed for non-commercial use at your company. You cannot print this document for resale or redistribution outside your company.

    Conventions Before reviewing this guide, it is important to understand the terms and conventions used in the documentation.

    Use the information below to identify the convention and the type of information.

    Convention Type of Information

    [Product Folder] The CADWorx installation folder on your computer, for example, C:\CADWorx. Substitute your installation folder anywhere this notation is used.

    [AutoCAD Folder] The AutoCAD installation folder on your computer, for example, C:\AutoCAD 2000i. Substitute your installation folder anywhere this notation is used.

    [CD-DRIVE] The CD-ROM drive on your computer. Substitute your CD-ROM drive letter anywhere this notation is used.

    Command Line Items that need to be typed in or appear at the AutoCAD command line.

    User Responses User responses to command prompts.

    Commands CADWorx and AutoCAD commands.

    Options Command line options.

    CAPITALS AutoCAD system variables or keywords.

    Key + Key Key combinations for which you must press and hold down one key and then press another, for example, CTRL+P or ALT+F4.

    Preface

    https://crmweb.intergraph.com/

  • Preface

    10 CADWorx Error Numbers

    Technical Support For the latest information on CADWorx Plant, visit Intergraph CADWorx and Analysis Solutions (http://www.coade.com/).

    For current on-line support information, including knowledge base, technical tips, and downloads, visit eCustomer (https://crmweb.intergraph.com/ecustomer_enu).

    You can contact Intergraph CAS Technical Support or Sales:

    ICAS Dealer Support (http://www.coade.com/Support/Dealers.shtml) or ICAS General Support (http://support.intergraph.com/Default.asp)

    Technical Support E-mail: [email protected]

    Phone: 1-800-766-7701 (CADWorx Direct), 280-890-4566 (General)

    Fax: 281-890-3301

    Sales E-mail: [email protected]

    In order to provide technical support, Intergraph CAS needs to know what version of CADWorx, AutoCAD, and Windows you are using. To determine this information, follow the steps outlined for the product you are using:

    CADWorx Product Steps

    Plant, P&ID, fieldPipe, or Steel Run the CADWORXABOUT command. A dialog box opens and displays the version information.

    Close the dialog box to send the required information to the AutoCAD command line.

    Copy the information from the command line, and email it to Intergraph CAS.

    Equipment or PV Fabricator Run the EQUIPABOUT command. A dialog box opens and displays the version information.

    Close the dialog box to send the required information to the AutoCAD command line.

    Copy the information from the command line, and email it to Intergraph CAS.

    Internet Publisher Version information is displayed at the AutoCAD command line when you start the software.

    Datasheets Click Help > About to display a dialog box that contains the required information.

    In addition to the information above, the table below lists the additional files that are usually required to assist Intergraph CAS in resolving your technical issues:

    CADWorx Product

    Additional Files Required by Intergraph CAS Support

    CADWorx Plant (Piping, Steel, HVAC) Email the AutoCAD model drawing (DWG) files.

    If the model consists of several line numbers, indicate in the email which line numbers you are having issues with.

    If the model consists of many drawing files with dependent reference drawings (XREFs), use the AutoCAD ETRANSMIT command to create a ZIP file of all the drawings used in the master model.

    http://www.coade.com/https://crmweb.intergraph.com/ecustomer_enu

  • Preface

    CADWorx Error Numbers 11

    CADWorx Plant (component data file creation)

    Email information about the part's dimension from the manufacturer's catalog.

    CADWorx ISOGEN Email the AutoCAD model drawing (DWG) files, any isometrics generated by ISOGEN, and the ISOGEN style files.

    If the model consists of several line numbers, indicate in the email which line numbers you are having issues with.

    The ISOGEN.FLS file located in the ISOGEN style folder lists all the files used (*.OPL, *.MLS, *.FLS, *.DDF, *.POS, *.ALT, *.DWG*.DXF, *.FDF, *.ATT). Email all files listed in the ISOGEN.FLS file, including the ISOGEN.FLS file.

    CADWorx Equipment Email the AutoCAD model drawing (DWG) files.

    CADWorx Equipment to PV Elite interface

    Email the AutoCAD model drawing (DWG) file and PV Elite input file (*.PVI).

    PV Fabricator Email the AutoCAD model drawing (DWG) files and PV Elite input file (*.PVI).

    CADWorx P&ID or CADWorx IP Email the complete P&ID project, which includes Project.CFG, Database.TBL, Map.TBL, and all the DWG, and MDB files. Usually, all of these files are located in one folder.

    If the project has many P&ID drawing files, indicate which P&ID drawings and components you are having issues with.

    If you are experiencing database errors, include the file [Product Folder]\P&ID\System\Sql_Error_Log.TXT.

    If you are emailing MDB files, use a compression utility such as WinZIP. Most email servers have restrictions on transmitting MDB attachments.

    CADWorx Steel Email the AutoCAD model drawing (DWG) files.

    If the model consists of many components, indicate in the model which components or location you are having issues with.

    CADWorx Datasheets Email the datasheets MDB file and any datasheet file generated (XLS).

    If emailing MDB / XLS files, use a compression utility such as WinZIP. Most email servers have restrictions on transmitting MDB / XLS attachments.

  • Preface

    12 CADWorx Error Numbers

    CADWorx Plant to CAESAR II interface Email the AutoCAD model drawing (DWG) file and CAESAR II input file (*._A, *.C2).

    Run the CADWorx GETALLSPECDATAFILES command to copy all specifications and data files used in the model into sub-folders under where the model drawing file is located.

    Zip the contents of these folders and email the ZIP file to Intergraph CAS Support.

    If the model consists of several line numbers, indicate in the email which line numbers you are having issues with.

    CADWorx Design Review or CADWorx Design Create

    Email the AutoCAD model drawing (DWG) files.

    If the model consists of several line numbers, indicate in the email which line numbers you are having issues with.

    If the model consists of many drawing files with dependent reference drawings (XREFs), use the AutoCAD ETRANSMIT command to create a ZIP file of all drawings used in the master model.

    CADWorx Design Viewer Email the AutoCAD model drawing (DWG) files and the *.CDR file.

    If you are attaching large or multiple files to your eCustomer log, use a compression utility such as WinZIP.

    If you cannot attach your drawing files, then try to duplicate the issue in a new drawing with as few components as possible. If the issue can be duplicated in a new drawing, attach the duplicate drawing to Intergraph CAS.

    For hardware lock issues, first verify that you have an Intergraph CAS hardware lock. CADWorx Plant Professional, CADWorx P&ID, CADWorx P&ID Professional, CADWorx Plant Ductile Iron, and CADWorx Plant Sanitary use the Intergraph CAS hardware lock for licensing. CADWorx Steel, CADWorx Steel Professional Plus do not use the Intergraph CAS hardware lock for licensing. For more information about hardware locks, see CADWorx Hardware Lock Identification in the CADWorx Installation Guide.

    What's New in Error Numbers Version 2014 (14.0)

    No changes were made for this release.

  • CADWorx Error Numbers 13

    S E C T I O N 1

    This section lists all the error and warning messages that you are likely to encounter. Error messages are listed in numerical order by the error number.

    Error Number 1001

    Insufficient memory for the required number of element arrays. CADWorx cannot transfer a problem this large to/from CAESAR II.

    Try breaking the job into smaller portions for transferring.

    Technical Support (on page 10)

    Error Number 1002

    Insufficient memory for the required number of auxiliary arrays. CADWorx cannot transfer a problem this large to/from CAESAR II.

    Try breaking the job into smaller portions for transferring.

    Technical Support (on page 10)

    Error Number 1003

    Insufficient memory to build the required nodal coordinate array. CADWorx cannot transfer a problem this large to/from CAESAR II.

    Try breaking the job into smaller portions for transferring.

    Technical Support (on page 10)

    Error Number 1004

    Error reading the S$$ intermediate scratch file.

    Refer to prompt area for the number of the line in error, and contact Intergraph CAS for assistance.

    Technical Support (on page 10)

    Error Number 1005

    The incoming and outgoing tangents of a CADWorx bend element do not intersect. They are either parallel or skew.

    This geometry error prevents the element transfer to CAESAR II. If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into CADWorx.

    Technical Support (on page 10)

    Error Messages

  • Error Messages

    14 CADWorx Error Numbers

    Error Number 1006

    Unable to find an available SIF auxiliary when merging SIFs onto actual elements.

    If this is a CAESAR II import, this might be due to over-specification of SIFs or an error during specification of SIF node numbers in the CAESAR II model. Verify that the CAESAR II model has been successfully error-checked prior to import into CADWorx.

    Technical Support (on page 10)

    Error Number 1007

    When breaking a CAESAR II element into a piping component, the broken element length was shorter than the OFFSETs coded for this element.

    This error might occur due to a modeling error or a bad assumption of the intended component type on the part of CADWorx. Verify that all the offsets have been entered correctly and that the original CAESAR II model was successfully error-checked prior to import into CADWorx.

    Technical Support (on page 10)

    Error Number 1008

    A restraint was encountered for which the directional cosines are all zero.

    If this is a CAESAR II import, verify that the CAESAR II model was successfully error-checked prior to import into CADWorx.

    Technical Support (on page 10)

    Error Number 1009

    Error writing CADWorx component data to the CAESAR II input (._A) file.

    Check that the hard disk is not full.

    Technical Support (on page 10)

    Error Number 1010

    Error accessing the current CAESAR II expansion joint database.

    This database file is required to estimate design parameters for the expansion joints used in this job. Verify that:

    the CAESAR registry or environment variable is set and points to a valid folder.

    the CAESAR II configuration file points to a valid expansion joint database.

    expansion joint database file is available in the folder indicated by the CAESAR II registry or environment variable.

    Technical Support (on page 10)

    Error Number 1011

    Error writing the S$$ intermediate scratch file.

    This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line number in error.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 15

    Error Number 1012

    Error finding, opening, or reading the correct specification file for a CADWorx component.

    Verify that:

    the AutoCAD environment variable has the CADWorx support folder located first in its path and that this is a valid folder.

    a SPEC sub-folder exists in that folder and includes the following files: C2I.SPC (imperial) or C2M.SPC (metric), and a .SPC file for the requested specification.

    one of those .SPC files includes an entry for the requested pipe size and component type.

    the component data file pointed to that specification entry exists and includes a valid entry for the requested pipe size and component type.

    Edit the appropriate specification and data files to include the missing component.

    Technical Support (on page 10)

    Error Number 1014

    Error retrieving underlying CADWorx component data from the CAESAR II input (._A) file.

    This might indicate that the CAESAR II input file is corrupted.

    Technical Support (on page 10)

    Error Number 1015

    Insufficient memory to compile the correlation list between the CADWorx and CAESAR II elements.

    Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.

    Technical Support (on page 10)

    Error Number 1016

    Unable to find an available bend auxiliary when merging bend data onto actual elements.

    If this is a CAESAR II import, this might be due to an error in the coding of the CAESAR II model. Verify that the CAESAR II model has been successfully error-checked prior to import into CADWorx.

    Technical Support (on page 10)

    Error Number 1017

    Insufficient memory available to load the CADWorx to CAESAR II interface program.

    Choose the Memory option from the drop-down menu and increase the amount of memory used. The default is 12 MB.

    Technical Support (on page 10)

    Error Number 1018

    The CAESAR registry or environment variable is too long.

    The registry or environment variable cannot exceed 243 characters.

    Technical Support (on page 10)

  • Error Messages

    16 CADWorx Error Numbers

    Error Number 1019

    The CADWORX registry or environment variable is too long.

    The registry or environment variable cannot exceed 243 characters.

    Technical Support (on page 10)

    Error Number 1020

    CAESAR.CFG file was not found.

    There must be a configuration file either in the data file's local folder or in the CAESAR II install folder.

    Technical Support (on page 10)

    Error Number 1021

    Error accessing items in the CAESAR.CFG file.

    Verify that the file is not corrupted and is valid for the current version of CAESAR II.

    Technical Support (on page 10)

    Error Number 1022

    Error accessing items in the CAESAR.CFG file.

    Verify that the file is not corrupted and is valid for the current version of CAESAR II.

    Technical Support (on page 10)

    Error Number 1023

    Error accessing data from the CAESAR II pipe size data file.

    Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is located in the folder indicated by the CAESAR registry or environment variable.

    Technical Support (on page 10)

    Error Number 1024

    Error accessing data from the CAESAR II pipe size data file.

    Verify that the CAESAR II configuration file points to a valid data file. Also verify that the file is located in the folder indicated by the CAESAR registry or environment variable.

    Technical Support (on page 10)

    Error Number 1025

    Unable to find the S$$ intermediate scratch file.

    This might indicate insufficient disk space or lack of write privilege to the disk.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 17

    Error Number 1026

    Error creating/writing the CAESAR II input (._A) file.

    This might indicate insufficient disk space or lack of write privilege on the disk.

    Technical Support (on page 10)

    Error Number 1027

    Insufficient memory to read the requested CAESAR II input (._A) file. CADWorx cannot transfer a problem this large to/from CAESAR II.

    Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.

    Technical Support (on page 10)

    Error Number 1028

    Error reading the requested CAESAR II input (._A) file.

    This might indicate that the input file is corrupted.

    Technical Support (on page 10)

    Error Number 1029

    Error creating the S$$ intermediate scratch file.

    This might indicate insufficient disk space or lack of write privilege on the disk.

    Technical Support (on page 10)

    Error Number 1030

    Error creating the P$$ intermediate scratch file.

    This might indicate insufficient disk space or lack of write privilege on the disk.

    Technical Support (on page 10)

    Error Number 1031

    Error writing the P$$ intermediate scratch file.

    This might indicate insufficient disk space or lack of write privilege on the disk. Refer to prompt area for the line number in error.

    Technical Support (on page 10)

    Error Number 1032

    Error reading in the requested CAESAR II static output results (._P) file.

    This might indicate that the input file is corrupted.

    Technical Support (on page 10)

  • Error Messages

    18 CADWorx Error Numbers

    Error Number 1033

    Insufficient memory to read in the contents of the requested CAESAR II static output results (._P) file.

    Try breaking the job into smaller portions for transferring between CAESAR II and CADWorx.

    Technical Support (on page 10)

    Error Number 1034

    Error reading the PRGM.TBL file in the CADWorx [Product Folder]\System folder.

    Verify that the file exists and it is not corrupted.

    Technical Support (on page 10)

    Error Number 1035

    The requested file is not a valid CAESAR II input (._A) file.

    Verify that the '._A' is included in the file name.

    Technical Support (on page 10)

    Error Number 1036

    The DWGPREFIX and SAVEFILE variables are not set during AutoCAD configuration.

    These variables must be set to determine the location of the scratch files during the CAESAR II transfer process.

    Technical Support (on page 10)

    Warning 1037

    The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 3.23. Any CAESAR II file exported from CADWorx can only be analyzed on version 3.23 or later.

    Press Ctrl+C, after exiting this screen, to abort this operation. Otherwise the operation will proceed, but the resulting file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.

    Technical Support (on page 10)

    Warning 1038

    The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 3.24. The CAESAR II file name format (._A) given is for a post-3.24 file. The file exported from CADWorx can only be analyzed on version 3.24 or later.

    Press Ctrl+C, after leaving this screen to abort this operation. Otherwise the operation will proceed, but the resulting file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 19

    Warning 1039

    The CAESAR II pipe stress program has been detected on this computer but with a version number prior to 4.00. A CAESAR II version 4.00 input file format was requested. The file exported from CADWorx can only be analyzed on version 4.00 or later.

    Press Ctrl+C, after exiting this screen to abort this operation. Otherwise the operation will proceed, but the resulting file will not be processed by the detected version of CAESAR II. Please contact Intergraph CAS to learn about acquiring the proper version of CAESAR II.

    Technical Support (on page 10)

    Error Number 1050

    Error occurred with the CADWorx modeling system.

    An invalid drawing object was detected in the model environment. Restart AutoCAD to check if the error is resolved. If the error persists, please contact Intergraph CAS with this error message.

    Technical Support (on page 10)

    Error Number 1051

    Un-recoverable error occurred with the CADWorx modeling system.

    An invalid drawing object was detected in the model environment. Please contact Intergraph CAS with this error message.

    Technical Support (on page 10)

    Error Number 1052

    One or all of the following files listed below are missing from [Product Folder]\Support folder. CADWorx cannot continue with these files missing.

    CADWorx Product Required file(s)

    CADWorx Plant CADWorxPlant201xH.dll DFORRT.dll/ DFORMD.dll CWC2INTR.dll/ C2ZIP.dll

    CADWorx P&ID CADWorxP&ID201xH.dll

    CADWorx Equipment CADWorxEquipment201xH.dll

    CADWorx IP CADWorxIP201xH.dll

    Try re-installing the software.

    Technical Support (on page 10)

  • Error Messages

    20 CADWorx Error Numbers

    Error Number 1053

    CADWorx 64-bit Wrapper is not registered.

    Any of the following might cause this error:

    The registry key is not created.

    Windows User Account Control (UAC) is preventing the registration from occurring.

    Anti-virus software running on the computer might prevent the registration from occurring.

    You do not have administrative privileges to run the CADWorx64Register.bat file.

    Checking the registry key

    Before running the CADWorx64Register.bat file, ensure that you have administrator privileges and Windows User Account Control (UAC) is turned off. Also, ensure that the anti-virus software is disabled.

    1. Browse to [Product Folder]\CADWorx\Support\ folder, and double-click on the CADWorx64Register.bat file.

    2. Re-start CADWorx.

    3. To check if the registry key was created, open Run and type regedit to open the Registry Editor.

    4. If the CADWorx 64-bit Wrapper is registered with Windows, the following registry key will be created: HKEY_CLASSES_ROOT\TypeLib\{2B5BBD43-47C7-458C-B5FE-25F1DB2F9CE0}

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 21

    Error Number 1054

    CADWorx 64-bit ISOGEN Wrapper is not registered.

    Double-click the ISOGEN.bat and ISOGEN64.bat files located in the [Product Folder]\CADWorxPlant\Support\ folder.

    Technical Support (on page 10)

    Error Number 2001

    Supplemental CADWorx support programs were not found upon program initialization.

    The CADWorx support programs might be accidentally deleted or moved. Please re-install CADWorx.

    Technical Support (on page 10)

    Error Number 2002

    Supplemental AutoCAD support programs, GEOMCAL.ARX and ACADAPP.ARX were not found upon program initialization.

    GEOMCAL.ARX and ACADAPP.ARX programs are located in AutoCAD folder. The AutoCAD support folder might not be set to the proper location. Run the OPTIONS command in AutoCAD to correct this problem.

    Technical Support (on page 10)

    Error Number 2003

    You have started a drawing in the [Product Folder]\Support folder.

    Please quit the drawing and start a new drawing in another folder.

    Technical Support (on page 10)

    Error Number 2004

    CPM.LIN file not found.

    Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [Product Folder]\Support located in it.

    Technical Support (on page 10)

    Error Number 2005

    ROMAND.SHX font file not found.

    Run the Preferences command in AutoCAD to make sure the AutoCAD environment support location has [Product Folder]\Support located in it.

    Technical Support (on page 10)

  • Error Messages

    22 CADWorx Error Numbers

    Error Number 2006

    The isometric configuration file has references to a non-existent item. For example, a border drawing name which has been moved or deleted.

    Locate the isometric configuration file (.ISO file) and delete. CADWorx will re-create the file.

    Technical Support (on page 10)

    Error Number 2007

    The file name requested for this component is not as listed in the specification.

    Please verify that the file is still located in the folder as pointed to by the specification. This can be accomplished by editing the currently set specification and locating the component that was used. The file library and the file name are listed at the top of the edit box. This will help in determining what is missing. For further help, see Appendix A of the CADWorx Plant User's Guide.

    O-let components read the pipe entry within the specification to determine the pipe wall thickness. Make sure the current specification file has an entry for a pipe component with main and reduction size of the O-let component currently being drawn. For example, a 10" x 2" O-let will require a 10" and a 2" pipe entry in the specification file.

    Lap joint flanges read the stub end entry within the specification to determine the lap joint thickness. Make sure the current specification file has an entry for a stub end component with size of the lap joint component currently being drawing.

    Technical Support (on page 10)

    Error Number 2008

    The component is not available in the specification.

    Edit the specification to add the component. Refer CADWorx Plant User's Guide or online help for more information regarding the procedure.

    Technical Support (on page 10)

    AutoISO Message Number 2010

    Automatic dimensioning will not be performed on this isometric or selection because there were no bends.

    Add any component that turns (tee, 90 degree elbow, and so forth), or turn off automatic dimensioning in the isometric configuration dialog box for this isometric.

    Technical Support (on page 10)

    Error Number 2011

    An ESL failure has occurred. The DRV environment variable was not set.

    Please try re-installing CADWorx.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 23

    Error Number 2012

    The piping coordinates which the previous function tried to use are beyond the limits allowed by CADWorx and AutoCAD.

    Draw the piping system closer to a 0,0,0 coordinate. If this is an existing piping drawing, move it closer to 0,0,0 and then mode convert. You must mode convert the drawing to re-create the coordinate data stored within the components after a move. If you have any bolts in the system, erase them before you move the system. Bolts can be re-inserted into the system with the AUTOBOLT command.

    Perform the above procedure in AutoCAD. If same issues persist, then it is an AutoCAD limitation.

    CADWorx coordinate limits are as follows:

    In imperial coordinates (English / Inch Mode), the limit is approximately: -9000000 inches to 99000000 inches -750000 feet to 8250000 feet -140 miles to 1500 miles

    In metric coordinates (Metric / Metric Mode), the limit is approximately: -9000000 millimeters to 99000000 millimeters -9000 meters to 99000 meters -9 kilometers to 99 kilometers

    Technical Support (on page 10)

    Error Number 2013

    CADWorx was unable to draw the last steel component.

    This error occurs because the AutoCAD solid modeling system could not create the steel shape at the location selected. Following might be the reasons:

    Coordinate Limits - Steel coordinate limits are -9,000,000 to 99,000,000 units. However, some steel shapes have limits that are much closer to the origin (0,0,0). Draw the steel components closer to the origin and move them to their final location.

    In imperial coordinates, the limit is approximately: -750,000 feet to 8,250,000 feet

    In metric coordinates, the limit is -9,000 meters to 99,000 meters

    Length Limits - Single straight beam length is limited to 500 feet (6000 inches) or 152 meters (152,400 millimeters).

    Curved Steel Limits - Curved steel beams might fail to draw if they are located too far away from the origin. Draw curved steel beams closer to the origin and move them to their final location.

    Zero Length Component - Attempted to create a component that has a zero length.

    Verify the above criteria in AutoCAD. If same issues persist, then it is an AutoCAD limitation.

    Technical Support (on page 10)

  • Error Messages

    24 CADWorx Error Numbers

    Error Number 5001

    An Intergraph CAS hardware lock was not found during a check of this computer and network.

    If the problem persists, then perform the following steps before contacting support:

    1. If the hardware lock is attached to this computer, run the diagnostic test routines on the hardware lock. The diagnostic routines can be found in the [Product Folder]\ASSIDRV folder. For more information on diagnostic routines and how to run the routines, review _ReadMe.txt file located in the [Product Folder]\ASSIDRV\ folder.

    2. Try installing CADWorx on another computer if possible.

    3. Run the SetupESL.EXE utility from the CADWorx installation CD.

    Red Network Hardware Lock

    If you are using a Red Network Hardware Lock, review the instructions on how to setup a network lock. The instructions are listed in _NetHASP_Setup.txt file located in the [Product Folder]\ASSIDRV\ folder. You can also refer Install a network lock.

    The network lock should be setup by the network administrator or a person who is familiar with Windows based networks. If you are not familiar with concepts such as Network Protocols, Broadcast, IP Addresses, TCP, UDP, and Windows Services, please do not attempt to setup the network lock.

    After reviewing the instructions, please do the following:

    1. Run the LMSETUP.EXE utility on the computer where the Red NetHASP network hardware lock is attached. LMSETUP.EXE is on the CADWorx installation CD. This utility will install the latest version of the NetHASP License Manager.

    This utility might require you to un-install the previous version of the NetHASP License Manager.

    2. Run CADWorx again. If the error persists, restrict where CADWorx searches for the NetHASP License Manager. If you are using TCP/IP, modify the following lines in the NETHASP.INI file located in the [Product Folder]\CADWorx\ASSIDRV\ folder. [NH_COMMON]

    NH_TCPIP = Enabled

    [NH_TCPIP]

    NH_SERVER_ADDR = xx.xx.xx.xx

    NH_USE_BROADCAST = Disabled

    xx.xx.xx.xx is the IP address of the machine to which the Red NetHASP network hardware lock is attached.

    3. Copy the modified NETHASP.INI file into AutoCAD folder. For example, copy NETHASP.INI to C:\Program Files\Autodesk\AutoCAD.

    Technical Support (on page 10)

    Error Number 5002

    ESL device was detected, but a rigorous check of its behavior failed.

    Refer Error Number 5001 (on page 24) for additional information and possible causes.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 25

    Error Number 5003

    ESL device was detected, but the expected memory signature was not found.

    Refer Error Number 5001 (on page 24) for additional information and possible causes.

    Technical Support (on page 10)

    Error Number 5004

    ESL device is working fine except that it is for the wrong version of the program. For example, the ESL device is for a dealer version of the software, while the software is a Full Run version.

    Technical Support (on page 10)

    Error Number 5005 Refer Error Number 5001 (on page 24) for additional information and possible causes.

    Technical Support (on page 10)

    Error Number 5006 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5007

    The hardware lock needs to be re-authorized to run this version of CADWorx.

    To re-authorize the hardware lock by email, follow the steps below:

    It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID, contact Intergraph CAS support by telephone to update your hardware lock.

    1. Run HL ESL Maintenance Utility found in the CADWorx Program group. You can also run the SupportHL.exe located in the [Product Folder]\CADWorx\Support\ folder.

  • Error Messages

    26 CADWorx Error Numbers

    2. Click on Generate Access Codes.

    3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to [email protected] (see CADWorx Sales - mailto:[email protected]?subject=I am getting CADWorx Error 5007&body=My Name: ____________________%0dMy Company Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI am running CADWorx ______%0dI am getting Error 5007). Intergraph CAS will respond to your email with the codes to update your hardware lock. Please make sure to include the following information in your email:

    Your Name: _____________________

    Your Company Name: _______________________

    Codes generated from your hardware lock: _______________________

    What version of CADWorx are you running: CADWorx Version _____

    State in your email message that: I am receiving CADWorx Error 5007

    4. After receiving the response from Intergraph, start the HL ESL Maintenance Utility. Click on Enter ESL Re-Authorization Codes, and enter the codes provided in the email in the text boxes, as shown in figure below.

    Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time.

    Technical Support (on page 10)

    mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205007&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20______%0dI%20am%20getting%20Error%205007mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205007&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20______%0dI%20am%20getting%20Error%205007mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205007&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20______%0dI%20am%20getting%20Error%205007mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205007&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20______%0dI%20am%20getting%20Error%205007

  • Error Messages

    CADWorx Error Numbers 27

    Error Number 5007 (HASP) The hardware lock needs to be re-authorized to run this version of CADWorx.

    To re-authorize the hardware lock by email, follow the steps below:

    It is quicker to re-authorize your hardware lock by email than telephone. If you do not have an email ID, contact Intergraph CAS support by telephone to update your hardware lock.

    1. Run HASP ESL Maintenance Utility found in the CADWorx Program group. You can also run the SupportF.exe located in the [Product Folder]\CADWorx\Support\ folder.

    2. Click on Generate HASP ESL E-Mail Codes.

    3. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to [email protected] (see CADWorx Sales - mailto:[email protected]?subject=I am getting CADWorx Error 5100 (Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI am running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Intergraph CAS will respond to your email with the codes to update your hardware lock. Please make sure to include the following information in your email:

    Your Name: _____________________

    Your Company Name: _______________________

    Codes generated from your hardware lock: _______________________

    What version of CADWorx are you running: CADWorx Version _____

    State in your email message that: I am receiving CADWorx Error 5007

    4. After receiving the response from Intergraph, start the HASP ESL Maintenance Utility. Click on Specify E-Mail Authorization Codes, and enter the codes provided in the email in the text boxes, as shown in figure below.

    Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time.

    mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)

  • Error Messages

    28 CADWorx Error Numbers

    Error Number 5008

    An error occurred attempting to setup the memory on the ESL. This prevents all advanced access to the ESL device.

    Technical Support (on page 10)

    Error Number 5009 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5010 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5011 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5012 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5013 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5014 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5015 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5016 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

  • Error Messages

    CADWorx Error Numbers 29

    Error Number 5017

    The initial check of the ESL was successful. However, a later check could not find the device.

    This happens if you move the device between computers.

    Technical Support (on page 10)

    Error Number 5018 Contact Intergraph CADWorx Analysis and Solutions with this ESL Error Number.

    Technical Support (on page 10)

    Error Number 5019

    A hard disk access problem has been encountered.

    Check if you have write privileges to the [Product Folder]\System folder.

    Technical Support (on page 10)

    Error Number 5020

    Error obtaining instruction codes from the user's input string during a remote (FAX) update of the ESL.

    This indicates that the data is missing from one of the input instructions. Review the instructions and ensure that they are input exactly as shown on the FAX. If problems persist, please contact Intergraph CAS.

    Technical Support (on page 10)

    Error Number 5021

    Error encountered while parsing user's input instructions during remote ESL update.

    This indicates non-numeric data in the instruction codes. Review the instructions and insure they are input exactly as shown on the fax. If problems persist, please contact Intergraph CAS.

    Technical Support (on page 10)

    Error Number 5022

    Error encountered in a user's input instruction string.

    The instruction did not begin with the proper access code. Re-issue the commands and ensure that the first value on every instruction line is the same.

    Technical Support (on page 10)

  • Error Messages

    30 CADWorx Error Numbers

    Error Number 5023 Following could be the causes for this error:

    The module of CADWorx is not allowed access with the hardware lock in use. Check Module Access Flags on this hardware lock with the HASP ESL Maintenance Utility.

    a. Run the HASP ESL Maintenance Utility found in the CADWorx Program Group, or run SUPPORT.EXE in the [Product Folder]\Support folder.

    b. Click on Show ESL Data, and check which modules are active on the hardware lock.

    If you have two local Intergraph CAS hardware locks on the same computer. CADWorx only reads date from one local hardware lock. Please remove one of the hardware locks and try again. If you are using USB locks, unplug one of the CADWorx USB locks.

    If you are using both local and network locks, CADWorx always uses the local lock first. If the module is not authorized on the local lock, you will get this error. CADWorx will not check the network lock for modules if a local lock is plugged into the computer.

    Technical Support (on page 10)

    Error Number 5100

    The hardware lock has been moved between computers with a different date. The date is stored on the hardware lock every few minutes while CADWorx is running.

    1. To check the date stored on the hardware lock, run the HL ESL Maintenance Utility found in the CADWorx Program group.

  • Error Messages

    CADWorx Error Numbers 31

    2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the current date at your location, you must reset the Last Access Date.

    3. To reset the date on the hardware lock, click on Generate Access Codes. 4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an

    email to [email protected] (see CADWorx Sales - mailto:[email protected]?subject=I am getting CADWorx Error 5100 (Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI am running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make sure to include the following information in your email, Intergraph CAS will respond to your email with codes to update your hardware lock. Your Name: _____________________ Your Company Name: _______________________ Codes generated from your hardware lock: _____________________ What version of CADWorx are you running: CADWorx Version _____ State in your email message that you are receiving CADWorx Error 5100.

    5. After receiving a response email from Intergraph, start the HL ESL Maintenance Utility. Click on Enter ESL Re-Authorization Codes and enter the codes provided in your email in the text boxes.

    Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time.

    mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)

  • Error Messages

    32 CADWorx Error Numbers

    Error Number 5100 (HASP)

    The hardware lock has been moved between computers with a different date. The date is stored on the hardware lock every few minutes while CADWorx is running.

    1. To check the date stored on the hardware lock, run the HASP ESL Maintenance Utility found in the CADWorx Program group.

    2. Click on Show ESL Data, and then check the Last Access Date. If the Last Access Date does not match the current date at your location, you must reset the Last Access Date.

    3. To reset the date on the hardware lock, click on Generate HASP ESL E-Mail Codes.

    4. The program generates codes from the hardware lock. Contact Intergraph CAS by sending an email to [email protected] (see CADWorx Sales - mailto:[email protected]?subject=I am getting CADWorx Error 5100 (Reset Date on Lock)&body=My Name: ____________________%0dMy Company Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI am running CADWorx ____%0dI am getting Error 5100 (Reset Date on Lock)). Please make sure to include the following information in your email, Intergraph CAS will respond to your email with codes to update your hardware lock.

    Your Name: _____________________

    Your Company Name: _______________________

    Codes generated from your hardware lock: _____________________

    What version of CADWorx are you running: CADWorx Version _____

    mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)mailto:[email protected]?subject=I%20am%20getting%20CADWorx%20Error%205100%20(Reset%20Date%20on%20Lock)&body=My%20Name:%20____________________%0dMy%20Company%20Name:%20____________________%0dMy%20Hardware%20Lock%20Codes:%20____________________%0dI%20am%20running%20CADWorx%20____%0dI%20am%20getting%20Error%205100%20(Reset%20Date%20on%20Lock)

  • Error Messages

    CADWorx Error Numbers 33

    State in your email message that you are receiving CADWorx Error 5100.

    5. After receiving a response email from Intergraph, start the HASP ESL Maintenance Utility. Click on Specify E-Mail Authorization Codes and enter the codes provided in your email in the text boxes.

    Emails are processed from Monday to Friday between 8:00 AM and 5:00 PM, USA Eastern Time.

    Technical Support (on page 10)

  • Error Messages

    34 CADWorx Error Numbers

    Error Number 5101

    ESL device found is run limited and has expired.

    Run the HL ESL Maintenance Utility from the CADWorx program group. Contact Intergraph CAS if you want to update the ESL device.

    Technical Support (on page 10)

    Error Number 5102

    The hardware lock found is date limited, and the current date of the computer is past the limit.

    This error might occur for any of the following reasons:

    Reason #1: CADWorx lease period has ended.

    Reason #2: You are a CADWorx Dealer/Reseller whose hardware locks are date limited, usually 31

    st of December.

    Reason #3: The license on the HASP hardware lock currently in use has been transferred to the new HL lock. The new HL lock is required to continue using this program. For further details, refer Hardware Lock Upgrade Instructions for CADWorx.

    For the above reasons #1 and #2, please contact Intergraph CAS sales [email protected] (see CADWorx Sales - mailto:[email protected]?subject=I am getting CADWorx Error 5102 (Date Limit Reached)&body=My Name: ____________________%0dMy Company Name: ____________________%0dMy Hardware Lock Codes: ____________________%0dI am running CADWorx ____%0dI am getting Error 5102 (Date Limit Reached)%0dMake sure to attach the hardware lock log file) CADWorx will need the information from the hardware lock to update it. Follow the procedure below to generate the Remote ESL Access codes and send them to Intergraph CAS. Intergraph CAS will reply with the required updates to the hardware lock.

    You cannot run the product until the hardware lock is updated.

    CADWorx has several types of locks, to determine the type of lock in use refer CADWorx Hardware Lock Identification.

    If the lock is labeled MQCQX, perform the following steps:

    1. Run the HL ESL Maintenance Utility, and then