c5e71Public Speaking Amity Mba III

8/8/2019 c5e71Public Speaking Amity Mba III

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Name of Institution

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CONVERSATIONAL SKILLS

MBA (G, IB, AB) Semester - III

Business Communication

Prof (Dr) Shefali Bakshi

Dy. Director (ASL, MOC)

Amity School of Languages


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Name of InstitutionASL

Developing effective conversational skills

is a lovely investment in your future. By

improving your conversational skills youtalk with confidence. You have the ability

to talk to almost any person attracting

friends and business clients twice the rate

as you would without such skills.

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However, don't fall into the major

misconception of thinking good

conversational skills is goodcommunication skills. To often people

think someone with good communication

is a witty conversation starter who is easy

to talk to. Having good conversation skillsis a subset of effective communication

which also contains areas such as conflict,

listening, assertion, etc. 3


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See the difference?

Around stranger Around friendsYou worry about awkward silence You don't worry about awkward silences

You worry about saying the right You don't worry about saying

and wrong things the wrong things

You stress out, feel anxious, and You enjoy yourself and feel totally

feel uncomfortable comfortable

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Why the need to talk???

To Win Friends Anywhere with the Real You

To express ones self to others To survive in the society

To conduct Business and other Activities

To be a social entity in this world

The "real you" is the person you want people

to know you for. It's who you REALLY are as

a person

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When you talk with strangers, you put on a social mask

that covers the real you.

The real you shows in conversations with friends.

Imagine that relaxing feeling you get talking with friends.You're happy, you're confident, and you know the right

things to say. You enjoy connecting with them! Big talk

gives you that feeling with strangers.

Big talk is when two people openly and authentically

connect to each other through the heart as one being.Sometimes it almost feels SPIRITUAL. Greek

philosopher Aristotle said, "Friendship is a single soul

dwelling in two bodies."

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There are three aims and purposes of

conversation. The first is the plain enjoyment

and pleasure of self-expression and interaction

with other people. One of the most enjoyable

things we ever do is to spend time with people

we like and whose company we find stimulating.

This potential pleasure is the driving force

behind all of our social activities. We like to get

together with people with whom we have a lot in

common and just share ideas, letting the

conversation go where it will.7


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The second aim or purpose of

conversation is to get to know the other

person better. In sales, and in all kinds of

business, you require prolonged exposure

to another person in order to get a feel for

how he or she thinks, feels and reacts.

This can't be accomplished in a shortmeeting.

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The third aim of conversation is to build trust andcredibility between the two people. This is

perhaps the most important thing we do as we

proceed through life and it is only possible with

the kind of continuous conversation that revealsus to each other. In our personal relationships,

there is no substitute for extended periods of

conversation in the development of friendships

and more intimate relationships. People who getalong very well together have almost invariably

spent a lot of time just talking about various

subjects as they come up.9


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Many people think that the art of good conversation is to

speak in an interesting and arresting fashion, to be noted

for your humor, ability to tell stories and your general

knowledge of a variety of subjects. Many people feel

that, if they want to be better at conversation, they must

become more articulate, outgoing and expressive. They

must become better talkers.

Nothing could be further from the truth. As you've heard

many times before, we come into this world with twoears and one mouth and we should use them in that

same proportion. In conversation, this simply means that

you should listen twice as much as you talk if you want

to get a reputation for being an enjoyable person with

whom to converse.10


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Ask open-ended questions that cannot be

answered with a simple "yes" or "no."

Open-ended questions encourage the

speaker to expand on his thoughts and

comments. And one question will lead to

another. You can ask open-ended

questions almost endlessly, drawing out ofthe other person everything that he or she

has to say on a particular subject.

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In order to be an excellent

conversationalist, you must resist the urge

to dominate the discussion. The very best

conversationalists seem to be low-key,

easy-going, cheerful, and genuinely

interested in the other person. They seem

to be quite content to listen when otherpeople are talking and they make their

own contributions to the dialogue rather

short and to the point. 12


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In fact, good conversation has an easy

ebb and flow, like the tide coming in and

going out. Whether it is between two

people or among several, the conversation

should shift back and forth, with each

person getting an opportunity to talk.

Conversation in this sense is like a ballthat is tossed from person to person, with

no one holding on to it for very long.

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If you feel that you have been talking for too

long, you should stop and ask a question of

someone in the group. You will be tossing the

conversational ball and giving that individual anopportunity to converse.

Listening is the most important of all skills for

successful conversation. Many people are very

poor listeners. Since everyone enjoys talking, it

takes a real effort to practice the fundamentals

of excellent listening and to make them a habit.

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In addition to listening without interrupting, you should

also nod, smile and agree with what the person is

saying. Be active rather than passive. Indicate that you

are totally engaged in the conversation. Make eye

contact as the other person talks. Relax your body and, if

you are standing, allow your weight to roll forward onto

the balls of your feet. Only you will know that you have

done this, but the overall impression you will give is that

your whole energy is now forward and focused on whatthe speaker is saying. The second key to effective

listening is to pause before replying. A short pause, of

three to five seconds, is a very classy thing to do in a

conversation. When you pause, you accomplish three

goals simultaneously. 15


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First, you avoid running the risk of interrupting if

the other person is just catching his or her

breath before continuing. Second, you show the

other person that you are giving carefulconsideration to his or her words by not jumping

in with your own comments at the earliest

opportunity. The third benefit of pausing is that

you will actually hear the other person better. Hisor her words will soak into a deeper level of your

mind and you will understand what he or she is

saying with greater clarity. By pausing, you mark

yourself as a brilliant conversationalist. 16


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By paraphrasing the speaker's words, you

demonstrate in no uncertain terms that

you are genuinely paying attention and

making every effort to understand his or

her thoughts or feelings. And the

wonderful thing is, when you practice

effective listening, other people will beginto find you fascinating. They will want to

be around you. They will feel relaxed and

happy in your presence.17


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Becoming a good conversationalist is based onlearning and practicing the Golden Rule. This

simply says that you treat other people the way

you would like them to treat you. Just as you

would like other people to ask you questions

about yourself and to listen attentively to you

when you talk, others would like the same

courtesy extended to them. Remember, the

purpose of conversation is not to dominate,

control, or be right. The purpose of conversation

is to enjoy yourself and to make sure that others

enjoy themselves when they are with you.18


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Why are you there? (Purpose)

Part of your assignment

Chance to tell others about what youlearned

You have something to share

You know things about your topic that others do

not

Chance to show others your presentation


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Know your audience?

Age How old is the majority of your

audience?

Are there more boys/girls in the audience?

What will your audience be interested in?

How many people will be in your audience? Will your audience be knowledgeable about

your topic?


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Preparation

Do your homework Know your topic

Develop your presentation material

Accuracy (content and spelling)

Practice, Practice, Practice

Mom, Dad, brother, sister, mirror, family pet, stuffed

animals, record your speech

Practice where you will do your actual presentation

Accept criticism no one is perfect/ there is always

room for improvement

Time yourself


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Introduction of Speech

Get the audiences attention

Introduce yourself State the purpose

Relate the importance to the audience

Preview the main points that will be covered


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Body of the Speech

Discuss main points

Provide supporting details

Educate/ entertain the audience


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Conclusion

Highlight the central theme of your speech

Briefly cover the main points Provide the audience with a feeling of

satisfaction that you accomplished what you

promised

Closing statement

Thank the audience for their attention


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Delivery of your Speech

Appearance Speech and Voice

Body Language


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Appearance

First Impressions made in the first 7

seconds

Hair style, accessories, shoes, breath

Who is your audience dress appropriately

How you dress will reinforce your authority

Clean

Neat


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Speech and Voice

Use variation in

Loudness

Helps provide emphasis and attention

Pitch Low and high pitch

Creates interest

Quality Provides emotion and feeling

Rate Holds the attention of the audience


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y Body Language

y Posture Shows confidence

Not too rigid locked knees = chance to meet the floor / Relax

y Facial Expressions

Smile/ enjoy yourself and your audience will also enjoy themselves Be serious when necessary

y Eye Contact Helps establish a relationship with your audience

Makes them feel included

Too nervous look directly above their heads

Look for signals from your audience do they look confused? bored?Excited?

Keep head up Dont talk to the floor

y Gestures Use your head, hands and arms helps to emphasize ideas and feelings

Should come naturally


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What is Persuasion?

The art of persuasion is theart of finding the bestavailable means of movinga specific audience in aspecific situation to aspecific decision


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Name of Institution

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c5e71Public Speaking Amity Mba III