Chloe Smith96 Jervois Terrace, Marino, 50490413 973 175chloelouisesmith1991@hotmail.co.ukAvailable for all shifts and rosters

Personal statement:

I have a background in administration and am looking for any suitable work in this area. I pride myself on my ability to communicate effectively with my friendly personality, problem solving skills and creativity. I also have excellent interpersonal abilities, teamwork skills, planning and organising, leadership and management and am sensitive to people of all backgrounds. You will find me to be adaptable, flexible, and professional with a strong work ethic, positive attitude and energy. I always give my best and look forward to becoming a valuable member of your organisation.

Skills: Able to build relevant customer/client rapport Excellent phone manner Organisation and prioritisation Time management Well presented Excellent interpersonal skills The ability to work independently or in a team environment Great at following instructions Basic knowledge of Microsoft Office Cleaning and house keeping Sales and promoting Opening and closing of stores Food preparation and hygiene

Awards/Certificates:

2010 Certificate III in Retail Selling products and services Supervising & leading a team Managing work areas & displays Merchandising Providing in-depth product and service advice

2007 Certificate II in Community Services Communicate and work with people Prepare for work in the community sector Follow WHS safety procedures Provide first point of contact Work effectively in the community sector Comply with infection control policies and procedures

Employment History:

Brighton Foodland – Checkout Supervisor (2012 – 2013)Responsibilities/duties:

Supervision of staff and distribution of pay Customer service and assistance Cash handling, point of sale and float balancing Shift management Answering phones, directing calls Customer enquirers and complaints Product returns and refunds Customer accounts processing General cleaning as required Merchandising and displays Loss prevention Training of new staff members

Foodland IGA Valley View – Customer Service Manager and Service Deli Assistant (2009 – 2011)Responsibilities/duties:

Managing/supervising and training new employees Writing rosters and appointing fill in staff Staff scheduling Customer service and assistance Opening and closing of the store Point of sale and gaming machines General cleaning as required, adhere to Workplace Health and Safety

Guidelines Product placement

Australia’s Pizza House – Front End Staff Part time (2007 – 2008)Responsibilities/duties:

Problem solving and complaint handling Training and supervising new employees Opening and closing the store Hygienic food preparation Taking orders and customer service Multitasking

PixiFoto – Sales Consultant and Portrait Editor Part time (2007 – 2008)Responsibilities/duties:

Administration and data entry Telemarketing and courtesy calling Promotions Editing and selling photo packages Opening and closing of the studio Working in different studio’s across multiple sites Training and supervising new employees Cash handling

References:

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Mrs. Rosa CapolongoEmployer of 2 yearsAustralia’s Pizza HouseMob: 041206878

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