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Write down steps to look up a customer in Evergreen.
Evergreen is not open.
Solid Training Techniques
Clear objective – K, S, or A? Active learning environment
– a little stress is a good thing
– get people up and interacting Screenshots? Early success
– steps should build on each other Don't create training for the bottom 10%
ILS Training Issues
Demonstrations don't build skills Setup training to model real life
– have them place holds, waive fines, check books out and in
– have real items
– use a story Don't cover everything
– create cheat sheets for infrequent tasks Separate policy from learning software
Go Live Day
Local experts Clear plan for solving problems
– and what to do if you can't Cheat sheets for most likely problems Phone or text lists for who to contact Signs up to alert customers know
– should help the staff feel supported
Transition Period
Discovery Session
– invite variety of staff
– capture feedback and questions
– start the buzz Evergreen available at each branch 3 months prior, send out bi-weekly scavenger
hunts. Weekly during last month Invite feedback
– consistent response time
Build Trust Feedback Mechanism
– between staff and admin and IT
– timely response a must Consider showing staff how the OS community
works.
– people helping people
– not money motivation
– show list of what's being worked on
– show email lists for help
