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Core Behavioural Competency Definition Partially Performing Fair Good Very Good Excelling 1. Communication (C) Demonstrates the ability to convey thoughts, concepts, and ideas effectively through speech and in writing, using correct and appropriate grammar, organization and structure; attends to and fully comprehends what others are saying. Demonstrates a lack of being able to express facts and ideas clearly and logically both orally and in writing. Considerable time spent on guidance and editing of work. Expresses facts and ideas orally or in writing. eeds guidance and editing. Expresses facts and ideas orally or in writing in a somewhat clear and logical manner. !ome guidance and editing. Expresses facts and ideas orally or in writing in a clear and logical manner. eeds minimal guidance and editing. Demonstrates an exceptional ability to express facts and ideas clearly and logically both orally and in writing. "e#uires virtually no guidance and editing. 2. Drive/Motivation (DM) Consistently maintains sustained energy and determination even in the face of obstacles; understands what needs to be done and stretches self to deliver results effectively. $ften lacks enthusiasm for the %ob and generally gives up at the first obstacle. !eeks excuses rather than a way forward. &aintains fairly ade#uate personal energy and commitment to achievement of routine and developmental goals. 'inds solutions to obstacles only with guidance &aintains good personal energy and commitment to achievement of routine and developmental goals. 'inds solutions to obstacles with some guidance. &aintains very good personal energy and commitment to achievement of routine and developmental goals. 'inds solutions to obstacles with minimum guidance. !trives continuously to set and achieve (stretch) personal goals for achievement that (raise the bar). Demonstrates energetic (can do) behaviour even in the face of great obstacles. 3 . Planning and Organizing (PO) Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific ob%ective. Determines priorities and allocates time and resources effectively. *enerally inade#uate which results in fruitless expenditure in terms of energy, time, human resources, e#uipment and finances. +acks ability to scope length and difficulty of pro%ect. o clear breakdown of the process steps. Development of work plans weak. !ometimes demonstrates ability effectively and efficiently. !ometime demonstrates the ability to scope length and difficulty of pro%ect. 'airly clear breakdown of the process steps. 'airly well thought out work plans. $ften demonstrates ability effectively and efficiently. $ften demonstrates the ability to scope length and difficulty of pro%ect. !omewhat clear breakdown of the process steps. *ood thought out work plans. Demonstrates ability effectively and efficiently. Demonstrates the ability to scope length and difficulty of pro%ect. Clear breakdown of the process steps. ery good thought out work plans. Demonstrates an exceptional ability to scope length and difficulty of pro%ects. Clear se#uencing of events-activities- process steps. ork plans exceptionally well thought through and expressed. /chieves results on time and with re#uired #uality. 4. Results ocus (R) Demonstrates the ability to stay on track to achieve personal, team and corporate ob%ectives and takes personal responsibility for their achievement. 'ails to execute functions as instructed and within agreed upon time frames. +oses track of ob%ective-goal-deliverable. $ften needs en#uiring about progress of a task. !hows little commitment to work. !ometime loses track of ob%ective-goal- deliverable. !ometime needs en#uiring about progress of a task. !hows some commitment to work. !tays somewhat on track of ob%ective-goal- deliverable. !eldom needs en#uiring about progress of a task. !hows commitment to work. !tays on track of ob%ective-goal- deliverable. 'ar exceeds normal expectations. 0andles greater responsibility independently. !. "a#ing $nitiative/Res%onsi& ilit' ("$R) Evaluates, selects and acts on various methods and strategies for solving problems and meeting ob%ectives before being asked or re#uired to do so. Demonstrates little or no initiative at work, seeking out repetitive or routine work. Conse#uently re#uires extra amount of supervision and instruction. 0as to be chased for completion of %ob. +ack of initiative is detrimental to the workgroup. orks out in prescribed methods- approaches to overcome problems and performs fairly to expectations. "e#uires high level of supervision and guidance. !ometime works out own methods- approaches to overcome problems and ade#uately performs to expectations. "e#uires normal level of supervision and guidance. orks out own methods- approaches to overcome problems and competently performs to expectations. "e#uires low level of supervision and guidance. Constantly shows a high level of initiative. /lways volunteers for additional responsibilities. ormally no guidance necessary. . "eam or# *&ilit' ("*) illingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group ob%ectives. 1nwilling or unable to co2operate with others. Demonstrates lack of commitment and negates teamwork. ork of team adversely affected. !ometime cooperates and gets on well with colleagues. !ometime able to influence and communicate well as part of a team. !ometime works to achieve team ob%ectives. "e#uires high level of supervision and guidance. $ften cooperates and gets on well with colleagues. $ften able to influence and communicate well as part of a team. $ften works to achieve team ob%ectives. "e#uires normal level of supervision and guidance. Cooperates and gets on well with colleagues. /ble to influence and communicate well as part of a team. orks to achieve team ob%ectives. "e#uires low level of supervision and guidance. Demonstrates exceptional abilities working as member of a team. 0igh level of cooperation communication skills and ability to influence and motivate others to achieve targets. Coaches other team members to better results. +ittle or no guidance ever re#uired. C+ Core ,e-avioural Com%etencies Model

C-Core Behavioural Competencies Model (Revised)

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Core Behavioural Competency

Core Behavioural CompetencyDefinitionPartially PerformingFairGoodVery GoodExcelling

1. Communication (C)Demonstrates the ability to convey thoughts, concepts, and ideas effectively through speech and in writing, using correct and appropriate grammar, organization and structure; attends to and fully comprehends what others are saying.Demonstrates a lack of being able to express facts and ideas clearly and logically both orally and in writing. Considerable time spent on guidance and editing of work.Expresses facts and ideas orally or in writing. Needs guidance and editing.

Expresses facts and ideas orally or in writing in a somewhat clear and logical manner. Some guidance and editing.

Expresses facts and ideas orally or in writing in a clear and logical manner. Needs minimal guidance and editing.

Demonstrates an exceptional ability to express facts and ideas clearly and logically both orally and in writing. Requires virtually no guidance and editing.

2. Drive/Motivation (DM)Consistently maintains sustained energy and determination even in the face of obstacles; understands what needs to be done and stretches self to deliver results effectively.Often lacks enthusiasm for the job and generally gives up at the first obstacle. Seeks excuses rather than a way forward.Maintains fairly adequate personal energy and commitment to achievement of routine and developmental goals. Finds solutions to obstacles only with guidanceMaintains good personal energy and commitment to achievement of routine and developmental goals. Finds solutions to obstacles with some guidance.Maintains very good personal energy and commitment to achievement of routine and developmental goals. Finds solutions to obstacles with minimum guidance.Strives continuously to set and achieve stretch personal goals for achievement that raise the bar. Demonstrates energetic can do behaviour even in the face of great obstacles.

3. Planning and Organizing (PO)Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.Generally inadequate which results in fruitless expenditure in terms of energy, time, human resources, equipment and finances. Lacks ability to scope length and difficulty of project. No clear breakdown of the process steps. Development of work plans weak.Sometimes demonstrates ability effectively and efficiently. Sometime demonstrates the ability to scope length and difficulty of project. Fairly clear breakdown of the process steps. Fairly well thought out work plans.Often demonstrates ability effectively and efficiently. Often demonstrates the ability to scope length and difficulty of project. Somewhat clear breakdown of the process steps. Good thought out work plans.Demonstrates ability effectively and efficiently. Demonstrates the ability to scope length and difficulty of project. Clear breakdown of the process steps. Very good thought out work plans.Demonstrates an exceptional ability to scope length and difficulty of projects. Clear sequencing of events/activities/ process steps. Work plans exceptionally well thought through and expressed. Achieves results on time and with required quality.

4. Results Focus (RF)Demonstrates the ability to stay on track to achieve personal, team and corporate objectives and takes personal responsibility for their achievement.Fails to execute functions as instructed and within agreed upon time frames. Loses track of objective/goal/deliverable.Often needs enquiring about progress of a task. Shows little commitment to work. Sometime loses track of objective/goal/ deliverable.Sometime needs enquiring about progress of a task. Shows some commitment to work. Stays somewhat on track of objective/goal/ deliverable.Seldom needs enquiring about progress of a task. Shows commitment to work. Stays on track of objective/goal/ deliverable.Far exceeds normal expectations. Handles greater responsibility independently.

5. Taking Initiative/Responsibility (TIR)Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so.Demonstrates little or no initiative at work, seeking out repetitive or routine work. Consequently requires extra amount of supervision and instruction. Has to be chased for completion of job. Lack of initiative is detrimental to the workgroup.Works out in prescribed methods/ approaches to overcome problems and performs fairly to expectations. Requires high level of supervision and guidance.Sometime works out own methods/ approaches to overcome problems and adequately performs to expectations. Requires normal level of supervision and guidance.Works out own methods/ approaches to overcome problems and competently performs to expectations. Requires low level of supervision and guidance.Constantly shows a high level of initiative. Always volunteers for additional responsibilities. Normally no guidance necessary.

6. Teamwork Ability (TA)Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group objectives.Unwilling or unable to co-operate with others. Demonstrates lack of commitment and negates teamwork. Work of team adversely affected.Sometime cooperates and gets on well with colleagues. Sometime able to influence and communicate well as part of a team. Sometime works to achieve team objectives. Requires high level of supervision and guidance.

Often cooperates and gets on well with colleagues. Often able to influence and communicate well as part of a team. Often works to achieve team objectives. Requires normal level of supervision and guidance.

Cooperates and gets on well with colleagues. Able to influence and communicate well as part of a team. Works to achieve team objectives. Requires low level of supervision and guidance.

Demonstrates exceptional abilities working as member of a team. High level of cooperation communication skills and ability to influence and motivate others to achieve targets. Coaches other team members to better results. Little or no guidance ever required.

C: Core Behavioural Competencies Model