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C OMPLETE NSURANCE NC. I I Signal Hill, Los Angeles Co., c. 1925 Broker Broker Services: Services: Making a Making a Difference Difference Steve Berg-Hansen Steve Berg-Hansen Complete Insurance Inc. Complete Insurance Inc. California California

C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

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Page 1: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Signal Hill, Los Angeles Co., c.

1925

Broker Broker Services:Services:

Making a Making a DifferenceDifferenceSteve Berg-HansenSteve Berg-Hansen

Complete Insurance Inc.Complete Insurance Inc.CaliforniaCalifornia

Page 2: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Production: California StyleProduction: California Style

Page 3: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Oil and Gas in CaliforniaOil and Gas in California

Page 4: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Our Value PropositionOur Value Proposition

‣Adequacy of coverageAdequacy of coverage

‣Contractual relationshipsContractual relationships

‣Risk ManagementRisk Management

‣Response to losses or claimsResponse to losses or claims

‣Special California regulatory issuesSpecial California regulatory issues

Page 5: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Owner/OperatorOperating Agreements

Products CompletedOperations

Discussing The Complexity of Discussing The Complexity of RiskRisk

Operations

Premises

Vendors Contractors

Contracts

PollutionLiability

Page 6: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Contracts

BreachRescissionNovationVoidanceOther

Discussing the Nature of Discussing the Nature of LiabilityLiability

Intentional Torts

TrespassFalse ArrestAssaultBatteryLibelSlanderInvasion of PrivacyOther Actions

Unintentional Torts

Negligent ActsNegligent Omissions

Torts Subject to Absolute

Private NuisancesIndustrial AccidentsAutomobile AccidentsDefective ProductsFirearmsExplosives/FlammablesPollutionOther

Fraud

Injunctive ReliefRestitutionQuasi ContractSpecific Performance

Other Actions

BankruptcyGarnishmentReceivershipTrusteeship

Page 7: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Discussing Actual LossesDiscussing Actual Losses

Blowout in Sespe Wildlife Reserve, Blowout in Sespe Wildlife Reserve, Los Padres National ForestLos Padres National Forest

Page 8: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Building Adequate CoverageBuilding Adequate Coverage

GL w/PollutionZurich/

Steadfast

Auto LiabilityFireman’s Fund

Employer’s Liab -- State

Fund/AIG

GL w/PollutionChubb/Federal

Auto LiabilityFireman’s Fund

Employer’s Liab -- State

Fund

Other #1Gen’l LIabPeerless

Other #2Gen’l LiabPeerless

Other #3Auto LIab

Fireman’s Fund

Other #4Gen’l LiabPeerless

Owned Entity #1 Owned Entity #2 Other Owned Entities$1 million

$6 million

$26 million

$51 million

$76 million

$101 million

Owned Entity #2Chubb/Federal Insurance Company

Umbrella Liability $5,000,000

Steadfast Insurance CompanyUmbrella Coverage

$25,000,000

Arch Specialty Insurance CompanyExcess Coverage

$25,000,000

AXIS Specialty, Ltd.Excess Coverage

$25,000,000

Underwriters @ Lloyds, LondonExcess Coverage

$25,000,000

Page 9: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

Offering More for the Premium Offering More for the Premium

HumanResources

OSHASafety

LegalServices

ThreatResponse

BusinessStrategy

ConstructionContracts

Workers’ CompClaims Manager

CII Help LinesCII Help Lines

P&CClaims Manager

CII AdvocatesCII Advocates

Broker/Service Team

Page 10: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

CC OMPLETE NSURANCE NC.OMPLETE NSURANCE NC.

II II

California Oil CountryCalifornia Oil Country

Page 11: C C OMPLETE NSURANCE NC. I I I I Signal Hill, Los Angeles Co., c. 1925 Broker Services: Making a Difference Steve Berg-Hansen Complete Insurance Inc. California

OMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I IC OMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I ICOMPLETE NSURANCE NC.

I IC