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CWIN
CAPGEMINIWEEK OFINNOVATIONNETWORKS
Cognitive Services For Virtual Assistants
Simone Onizzi
Solution Architect with focus on
innovation technologies
What is a Virtual Assistant?
Artificial Intelligence Personality
Conversational UI
AI
Interaction
Chatbot intelligence
Text / Voice channel
Chatbot Answer
Name
Personality
Identity
Interazione naturale tra l'uomo e la macchina
Visual Identity
Images
Virtual AssistantWhere do we go?
Leading tools | Common technologies for Virtual Assistant
Of customer interaction in 2020 will be
with VA
of companies in the world will
have a VA in 2020
Time Spent on mobile using
messaging apps
85% 70% >50%
Why we are talking about Virtual Assistant
Where is the realintelligence?Natural
Language Understanding
Images and Video
Services
SpeechServices
KnowledgeServices
• Natural Language Understing
• Image & Video
Services• OCR• Handwritten
• Speech Services• Speech To Text
• Text To Speech
• Knowledge Services• KB Analysis• Document Analysis
How can I create an intelligentvirtual assistant?
Design
Make yourVirtual Assistant smart for your
task
Data
Collect and analyze data. Any data youcan collect!
Connect anydata you can
Agile
Be ready, be fast! Go Live isjust the first
step. Improve,
improve and improve
Cognitive Services
Just think how youcan make the task for your user more easier. Most of the
time, you can
Neural Networks
Adapt the intelligence to your business,
not the business
to the intelligence
Core Tecnologies and Cognitive Services
Orc
hestr
ato
r
Channels
Front-End Integration Layer
Data Management
Report
ing
Tools
Back-End Integration Layer
CRMLegacyTools
KB … … …
And the architecture?
Can a virtual assistant help my business?
Don’t ask if a virtual assistant is ready for your business, ask if you are ready for a virtual assistant
Telco
Banking & Insurance
Retail
Manufacturing
Public ContactCenter
InternalContact Center
Training
Assistance & Ticket Manag.
Questions?
9
Thank you !
Simone OnizziSolution Architect
• +39 344 0970710
/SimoneOnizzi
Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.
This message contains information that may be privileged or confidential and is the property of the Capgemini Group.Copyright © 2018 Capgemini. All rights reserved.
A global leader in consulting, technology services and digital transformation, Capgemini is
at the forefront of innovation to address the entire breadth of clients’ opportunities in the
evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and
deep industry-specific expertise, Capgemini enables organizations to realize their business
ambitions through an array of services from strategy to operations. Capgemini is driven
by the conviction that the business value of technology comes from and through people.
It is a multicultural company of 200,000 team members in over 40 countries. The Group
reported 2017 global revenues of EUR 12.8 billion.
About Capgemini
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