Buying an mTicket

Step 1:

Downloading & installing the app

To download, visit this linkhttp://nxbus.co.uk/bus

Or, search the Google Play or iTunes app stores for ‘National Express Bus’

Please note, you must have a smartphone with a front facing camera to use your ticket and ensure that your battery has sufficient charge throughout your journey.

Step 2:

Selecting your ticket

Click on the tickets button at the bottom and then the ‘Buy Tickets’ button.

Use the filters at the top to select the ticket that’s right for you, the tickets in the list below will change. Click a ticket for more information or to purchase.

Buying an mTicket

Step 3:

Buying your ticket

When selecting your ticket you’ll be asked to create an account. For singles and day tickets, it’s not mandatory although it’s recommended so we can recover any lost tickets

Before pressing ‘Buy’ be sure to complete all the fields such as email address (if using a guest account) start date (if choosing a weekly or monthly pass) and also the T&Cs. If you have an account, you can also choose to securely save your card details here for faster payments

Choose a payment type and enter your card details. An error will show if any details are entered incorrectly.

Buying an mTicket

Step 4:

Accessing & using your ticket

When your payment has processed, you’ll see the confirmation screen.

If buying a single or day ticket, you can choose whether to start your ticket now (only do this if you are travelling straight away) or start later.

When choosing start later, you can choose to start the ticket on the wallet screen

Your ticket will now be in your ticket wallet.

It may be in the inactive if you have chosen a future start date (it will auto-activate on your chosen date) or chosen to ‘start later’.

If your ticket is inactive press the ‘Start ticket’ button to show the live pass to the driver.

If it is already active, press the ‘Display ticket’ button

Buying an mTicket

Step 5:

Your active ticket pass:

You will need to allow the app to camera access for the ticket to work.

The app uses the phone's front-facing camera as a mirror so the driver can confirm that it’s a valid Ticket.

We do not save or record any images.

When boarding the bus, have the ticket opened with the screen of the phone pointed at the driver.

Word of the day: The app will ask you to open the app each day with an internet connection so it can download a new word each day.

Your front facing camera shows the driver’s image

Your ticket details will show here - An inspector may need to check the dates and travel region - please allow them to do so if required.