BusinessCenter Help in SAP Business ByDesign En

Built-In Learning and Help in SAP

Business ByDesign

March 2013 Customer

2013 SAP AG. All rights reserved. 2 Customer

Overview of SAP Business ByDesign Knowledge Transfer

Learning

Basic product concepts

Demos and assessments

Role-based learning

Help

Onscreen help

Documentation, Quick Guides, Whats New

Business Center: Learning,

Community & Enablement

Collaborate and share information

Best practices and expert advice

Self-enablement and learning maps

SAP built-in learning and support significantly increases customer enablement through a fully-integrated

knowledge transfer concept and support structure.

1 x 1

? Help Learning

Business Center Learning, Community & Enablement

Learning Learning Content in the SAP Business ByDesign System


Getting Started with the System Built-In Learning

When you access the SAP

Business ByDesign system for

the first time, the Learning

Center is a great place to get

started.

Simply navigate there from the

Home work center or Help

Center.


Learning Center

The Learning Center is neatly

structured into two areas:

An overview area with generic content

Role-specific content


Learning Center Generic Content

First check out the Introduction

to SAP Business ByDesign - a

great place to familiarize

yourself with the latest release

features and best practices

before you set out in the actual

system.

Introductory e-book

Short teaser video

Demos on basic features

Tips on system settings and navigation


Whats New Documentation and Video

New functions and features are

presented as sticky notes on the

logon page, as a pop-up when

you log on to the system, and in

videos.


Whats New Demos

And dont forget to check out the Whats New demos.


Working with Demos

When working with the demos,

you can:

Sit back and take in the self-running audiovisual demo

Print out a copy in PDF format

Were sure youll like the quick loading time.

Try one out!


Role-Based Learning

Our role-based learning gives

you:

An overall user-friendly approach

A clear overview of roles youve viewed


Learning Relevant to Your Role

Our learning materials focus

primarily on the tasks most

relevant to your role:

Choose from 11 typical employee roles the one

most suited to your role

View 2-3 demos specific to each role

Test your knowledge in the quiz and self-enablement

systems

Help and Support Help Content in the SAP Business ByDesign System


The Help Center

Use the Help Center to get

support:

Get help documentation in the SAP Business ByDesign

Library

Access forums, share information and learn from

other users in the

Communities

Enter and edit information specific to your company to

assist end users with their

daily tasks


Onscreen Help

There is help right where you

need it: on-screen explanations

and messages.

Go to Personalize -> My

Settings and select the

checkbox to display onscreen

help.


Documentation

You can find documentation for

any questions and problems in

the Help Center, which has:

A search engine

Quick Guides

A comprehensive documentation library with

Getting Started, Whats New

Communities with online discussions and topic-based

wikis

Learning Center content with documentation, demos, role-

based learning

Business Center Learning, Community, and Enablement


What Is the Business Center?

The Business Center for On-

Demand Solutions from SAP is

a learning and enablement

platform that provides role-

based information on SAPs Cloud and On-Demand

solutions.

Target audiences are

customers, partners, and SAP

employees.

For SAP Business ByDesign,

the Business Center is one of

the pillars of the knowledge

transfer concept and is legally a

part of the product.


How Does the Business Center Support On-Demand

Customers?

Introductory learning materials and self-

enablement systems to kick-

start your learning prior to

having system access

Complementary learning material and information

throughout the phases of

your project

Key user support: Creating incident tickets, for example

Community discussion forums and customer-

specific Wikis

Access to Help Portal, Whats New documentation, How-To videos, media center


How Does the Business Center Support On-Demand

Partners and SAP Employees?

Sales and project implementation support such

as expert Wikis, pricing

calculator, access to self-

enablement systems,

solution and role-specific

learning maps

Other enablement services such as classroom and e-

learning courses, GLX

workshops, onboarding

services and methodology

Collaboration in discussion forums for certain solutions

Additional roll-out and product information (release

dependent and independent)

Thank You!

Documents

BusinessCenter Help in SAP Business ByDesign En