Business Services The NoRTEC Model

Slide 1Cost Plus, Autumn Stark, General Manager, Office Depot, Ron Wall, Office Manager, Lowes, Mike Marrs, Store Manager, Scrape Dog Bakery, Cindy Biasier, Owner, Kid-N-Around, Sandra Gibson, Assistant Manager, Cal Java, Kim Allison, Manager, ABC Books, Beth Hart, Owner, Skypark Cleaner, Lorena Peden, Owner, Euro Bronze, Carolyn Gallagher, Owner, The Home Depot, Steve Kern, Assistant Manager, Cal Skate / Funland, Mike Seko, Owner, Mr. Kopy, Don Kidd,Owner, Pacific Sunglass, Reed Anderson, Owner, African Connection, Cecilia Richardson, Owner, Chico Quality Alterations, Ping W. Ma, Owner, Devine Styles, Loni Devine, Owner, Melody Records`, Ray Coppock, Owner, Nantucket, Rick Tofanelli, Owner, Gabriella Ferrar, Lisa Nolta, Owner, The Bookstore, John, Manager, Diamond W,David Halimi, Owner, Aca Taco, Olga Sanderson, Owner, Collier Hardware, Marc Lucena, Owner, San Francisco Flowers, Darlene Quayle, Manager, The Dungeon, Mike Salsen, Manager, Bella’s Skin Care, Nora Paivia, Owner, Pommes Frites, Jim Williams, Owner, Pulcinella, A. Tudises, Owner, Gigi’s, Debra Connon, Owner, Lulu’s, Debra Cannon, Owner, Woodstocks, Luke Jackson, Manager, Needham Studies, Mike Needham, Owner, Birkenstock, Celeste Baker, Owner, House of Rice, Harold Nall, Owner, Phoenix Bld. Gift Shop, L. Mooehead, Owner, The Pita Pit, Mike Dakof, Owner, To Market, To Market, Sarah Dahl, Owner, Trucker, LLC, Luke Winter, Owner, For Elyse, Amber Kierig, Owner, Lots A Ja, Barbara Jaggat, Owner, Taqueria Maria’s, Fermin Rodriguez, Owner, The Home Depot, Debora Rost

Business Services

The NoRTEC Model

Business Services

The NoRTEC Model

Presented by

Charles BrownJanis Trueblood

Slide 2

Butte Del Norte *Lassen*Modoc*Plumas *ShastaSiskiyou*Tehama

Trinity

NoRTECNine County Consortium

Slide 3

The nine NoRTEC counties have a total population of 604,640 and a geographic area that covers over 31,000 square miles; over 19% of the total land area and less than 1.7% of the population of California.

Population density in NoRTEC ranges from 3 people per square mile in Modoc County, to 20 per square mile in Tehama County, to 128 per square mile in Butte County. (Compare to Alameda County at 2,032 people per square mile, Los Angeles County at 2,468 per square mile, and San Francisco County at 169,743 per square mile.)

It is a 650 mile round trip from the NoRTEC administrative offices to the One Stop in Crescent City.

From 85% to 95% of all individuals employed in the private sector in NoRTEC work for businesses that employ less than 10 people (2005 Annual Economic and Demographic Profile Series, Center for Economic Development, California State University, Chico)

Slide 4

Business ServicesBusiness Services

Working Definition

A business service is an activity intended to enhance the stability and prosperity of one or more establishments.

Slide 5

Business Service CategoriesBusiness Service Categories

Primary Functions Business Start Up Business Expansion Business Vitalization

Primary Service Clusters Business Information

Exchange Human Resource Support Employee Recruitment Employee Training Layoff Assistance Public Policy

Slide 6

160 businesses get started

554 businesses expand their operations

909 businesses, with vitalization/retention services

NoRTEC has helped:

Slide 7

NoRTEC has also provided:NoRTEC has also provided: 1,992 businesses with Information Exchange

Services (workshops and one-on-one consultation)

874 businesses with Human Resource Support (from customized recruitment to personnel policies, conformance with labor laws, etc.)

1,202 businesses with Employee Recruitment Services

374 businesses with Employee Training Services

225 businesses with Layoff Assistance Services 165 businesses with Public Policy Access

(workers compensation, health care, Small Business California, etc.)

Slide 8Natural Flow of Being the First Point of Contact

Theobald - Draft

Natural Flow of Being the First Point of Contact

Theobald - Draft

A premier CPA firm with 10 employees, Haws, Theobald and Auman experienced turnover when three long standing team members left the firm.

Instead of placing a newspaper ad, Ken Theobald, CPA Partner and WIB member, contacted his local One Stop instead.

Staff at Haws, Theobald and Auman, CPA’s

Slide 9

First Point of ContactFirst Point of Contact

Working closely with the firm, AFWD HR Consultant Holly Schirmer wrote and placed a large classified ad to attract candidates for Payroll Specialist and Full Charge Bookkeeper.

She then collected applications at the One Stop, performed initial prescreenings, set up interviews, participated in the interviews, checked references and sent follow-up letters on behalf of the firm.

Follow-Up

ReferenceChecks

Screening

InterviewInvolvement

Recruiting

First Pointof Contact

Slide 10

Theobald DraftTheobald Draft

“Working with AFWD saved us a tremendous amount of time and expense throughout the entire process. Holly even performed background checks which are very time consuming. It was also great to have her expertise during the interview process to ensure we were in compliance with current hiring practices. We are proud to have AFWD as a new ‘partner’ in our business – they are tremendous resource to our communities.”

--Ken Theobald

Slide 11

Ray Jen Coffee Company(Referred by Realtor)

Ray Jen Coffee Company(Referred by Realtor)

“Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet:

Business Plan

Fictitious Business Name Statement

Business Insurance

Employers Identification Number

Retail Sellers Permit

Employers Packet from EDD

Workers Comp Insurance

Marketing PlanCompetition’s PricingProduct Quality

Frequently, additional items are discussed, such as:

Customer ServiceHours of OperationEmployee Recruitment

Slide 12

Ray Jen Coffee CompanyRay Jen Coffee Company

Business Startup and Start Up Counseling

Employee Recruitment & Job Match Service

Business Workshops

“The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”

Slide 13

Ramada – Hiring, HR and TrainingRamada – Hiring, HR and Training

Kia OsborneGeneral Manager

“I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…”

Slide 14

Ramada Inn & SuitesRamada Inn & Suites

Hiring

Referred by another business

Interview AssistanceRecruitment & Prescreening

Job DescriptionsInterpretation

Meeting Room Space

Employee Handbook

Human Resource Forms

New Hire PacketsEmployee

Orientation

Customer Service Training

Telephone Etiquette Training

2nd Hotel!

Interview AssistanceRecruitment & Prescreening

Job DescriptionsInterpretation

Meeting Room Space

Slide 15

The NoRTEC Anomaly

Slide 16

The NoRTEC AnomalyThe NoRTEC Anomaly

Funding for workforce development has declined nationally by 33% since 1985. Since 2000, California has lost over one-quarter of its WIA funding due to federal budget cuts. Shasta County’s funding has been reduced by 32%!

The Challenge: How to do more with less?

Slide 17

Funding

00-01 01-02 02-03 03-04 04-05

$7 Million

$6 Million

$5 Million

$4 Million

$3 Million

$2 Million

Slide 18

Centers

00-01 01-02 02-03 03-04 04-05

Seven

Six

Five

Four

Three

Two

Slide 19

Employees

00-01 01-02 02-03 03-04 04-05

100

85

70

55

40

25

Slide 20


By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.

Slide 21

Participants

00-01 01-02 02-03 03-04 04-05

350

300

250

200

100

50

PlacementsTrainees

Projections

Slide 22


Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.

Slide 23

Measuring a Return on Investment (ROI)

for Business Services

In Business Terms

Slide 24

Human Resource Outsourcing

Human Resource Outsourcing

At a minimum, the savings to local business are the costs associated with having a full time HR manager.

(Total average annual cost for one HR individual ($50,000) - average annual cost to employer for outsourcing HR services ($10,000) = annual dollar savings per employer) x number of employers utilizing HR services during the year (40) = total annual savings to local business community.

$40,000

(per employer)

$1,600,000

(Shasta County)

$14,400,000(NoRTEC)

Slide 25

Workshops and Learning Opportunities

Workshops and Learning Opportunities

At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area.

(Average total cost of attending out of area workshops ($320) - average total cost of attending a local workshop ($45) = average savings per workshop) x number of business representatives attending local workshops during the year (180) = total annual savings to local business community.

$275(per employer)

$49,500

(Shasta County)

$445,500

(NoRTEC)

Slide 26

Employee Training CostsEmployee Training Costs

The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer.

For reimbursement training, multiply employees hourly wage ($8.00) x % (50%) of hourly wage paid by business services program x number of hours in training (720) = amount per employee saved by employer. Sum of all employee wage savings during training (50) = total savings for the employer.

$2,880 (per employer)

$144,000 (Shasta County)

$1,296,000 (NoRTEC)

Slide 27

Labor Law WorkshopsLabor Law Workshops

In calendar year 2003, the California Labor Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from California establishments for labor law violations.

Based on a report from the Division of Labor Standards Enforcement, the average cost per business for labor law violations can be calculated at $3,267. Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business x number of businesses (50) attending the labor law workshops.

$3,222(per employer)

$161,100(Shasta County)

$1,449,900 (NoRTEC)

Slide 28

Cost Per Hire (CpH)Cost Per Hire (CpH)The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings).

Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark Report, the savings to employers is $3,166 per hire x number of hires (496) assisted by the business services program = total dollar savings to employer.


$1,570,336 (Shasta County)

$14,133,024(NoRTEC)

Slide 29

Employee RetentionEmployee Retention

At a minimum, the savings to the employer would be the average cost per hire of employees retained. Time and money spent on the employee, and lost productivity and experience resulting from turn-over should be considered also. This calculation will easily reach 150% of the employee’s annual salary.

150% x average annual salary ($28,000) x number employees turning over (50).


$2,100,000(Shasta County)

$18,900,000 (NoRTEC)

Slide 30

Customer ServiceCustomer Service

Good customer service should increase customer loyalty, increase the customer base (word of mouth) and lead to some increase in sales.

Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of businesses receiving customer service training (50).



$1,125,000 (NoRTEC)

Slide 31

Website DevelopmentWebsite Development

Having a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales.

Assuming a conservative 5% increase in sales, the formula is 5% x average revenues ($50,000) x number of business websites developed (62).



$1,395,000(NoRTEC)

Slide 32

Hiring Tax CreditsHiring Tax Credits

Tax credits reimburse businesses that are investing in our communities by hiring and expanding.

Enterprise Zone Tax Credit vouchering allows an average savings per qualified employee per year of $7,020 (for five years) – fee ($60) x number vouchered (792) in a year = total annual savings for employers.


$5,512,320 (Shasta County)

$11,024,640(NoRTEC)

Slide 33

Do Business

Services Make Cent$?

$64,169,064(NoRTEC)

Slide 34

Customer SatisfactionCustomer Satisfaction

As a private business person, I am signing this statement in support of NoRTEC and to highlight that our business and employees are benefiting, and our local community is benefiting, from NoRTEC’s focus on Business Services.

NoRTEC’s bold, fresh approach to providing Business Services has enhanced the relevance of job programs for the business community.

NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.

Slide 35

Customer SatisfactionCustomer Satisfaction

Over 1,000 signatures from businesses in support

of NoRTEC’s focus on business services.

Slide 36

Nurina Tonkin, ShopkoVictoria G. Wood, West Redding Preschool

Sheri D’Angelo, Bail Bond ConnectionJoan Scott, Shasta Eye Associates

Sue Becker, Willow SpringsJessica Quintana, Sierra Oaks

David Blancett, Friendly ComputingLisa Endicott, McConnell Arboretum Jennifer Levens, Options for YouthTobin M Roe, Sr., J&D Automotive

Michael Martin, WSR Conservation Dist.Steve VanOrden, Cottonwood Medical Grp.

Carley Silber, Haven Human SocietyMyron Tisdel, KIXE

James W. Wallers, Affordable AutomotiveDonna Haddox, Hue & Cry Security

Marilyn Robertson, Home DepotMichael Reynolds, Lake College

Robin Thomas, California Physician ReimbursementJeff Heiman, JD Trucking

Daphne Kohn, Frozen GourmetJasmal Kanolloli, Best Western Hospitality

Amy Clearwater, ManpowerLinda Kingston, We the People

Robin Miedema, John Vanderwerff, DDSShireen Erlei, Orchard NutritionDawn Jordan, Mobile Designs

Traci, Welcome Home Asst. Lvg.Larry Ritchie, Redding Health Insurance

Jeff Gerety, Gerety’s LandscapingMark Morris, Redding Paint Mart

Ken Levens, Levens BooksLinda Pearson, Angel Tip and Healing

Jim Savage, LongsPam Currie, Shasta Lake Floors

Jolene Hart, Coca ColaAlan Bell, Sierra Pacific Industries

Tina Hollin, Crown MotorsRon Mancasola, Farmers Sentry Market

Marilyn McCollam, Slender Lady

Slide 37

Bruce McDilda, Deadline CreativeKellie Belcastro, World Telecom

Linda Albright, Albright & AssociatesNeva Bennett, Oakdale Heights

Mimi Aung, Dr. AungMarvin Husa, Husa & SonsMelissa Wilson, COMPASS

Joy Kevessaka, Court St. SurgeryRichard VanWylie, VanWylies Custom Framing

Robert Chibante, Bear Ridge SystemsJ. Hill, Front Street Baking Co.

Debe Hopkins, Lassen View RealtyTerry Steele, Shasta Lake City ChamberLarry Montgomery, Mt. Shasta ChamberSandra Downs, Sandra Downs Property

Sherri Quinlan, Burney ChamberKen Burns, Palo Cedro Chamber

Henry Bartolo, Suspenders AdvertisingBryan Meredith, Dr. Bryan Meredith

Valarie Aragon, Health QuestDave Ercolano, Coastal Business Systems, Inc.

Max Shenker, Tax Credit CompanyRobert W. Roy, Western Care Management

Brooke Lourenco, Massage by BrookeJames Underwood, Dale Construction

Carol Howard, Carol Howard CPR Training, Amy Howard, E. J. Simpson Consulting

Hsiao-Ping, HuHsiao-Ping Hu, MDBrad Jordan, RIOH Medical Group, Inc.

Judy Maxwell, Judy Maxwell Insurance Serv.Judy Reynolds, Liquor Barn

Sandi Wardall, Redding Family Med. GroupGary Whiteaker, Shasta Orthopedics & Sports

Tami Fraser, Shingletown Medical CenterRonald Hardenbough, Everyday Health Care

Amy Turner, BudgetLori Matthews, Holiday Inn

Ted Rivers, Print EffectsMorgan Ransom, Print Effects

Mark Vegh, Carr, Kennedy, Peterson & Frost

Slide 38

Jean Blankenship, Redding Medical CenterBob Wagner, Wagner Electric

Geoff Smith, Newport BiosystemsDavid Griffith, Lehigh SW Cement Company

Lynn Miller, Mt. Burney StorageJane Heinan, Subway

Brenda Truett, Redding Bank of CommerceLinda Roberson, Roberson Insurance

Cory Raab, Raab’s General ContractorKandace Friesen, Repco Paging

Randy Raab, Raab’s General ContractorJennifer Johnson, U S Bank

Phil Quintana, Shasta Builder’s ExchangeMargaret John, Blood Source North State

Joshua Martinez, XS ComputersTom Cowles, Anderson Chamber of Commerce

Tracy Piccinino, Lil Redhead ArtworksTamara Andrews, Mary Kay CosmeticsMelissa Corbett, Corbett’s Restaurant

Froi Manuel, Eastside Hair DesignPhyliss Horner, Cascade Circle, Inc.Brad Frost, Anderson Athletic Club

Nishtar, Sarco Gas and FoodCarole Bartel, Bartel’s Giant Burger

Keri Barnes, Shasta Family ChiropracticCindy Lee, Shasta Builder’s Exchange

Irish Robertson, Kelly ServicesTrish Strawn, Shasta District FairKelly Engel, Computing Solutions

Jim Holmos, Prime OutletsKristie Fore, Industrial OpticsPerry Fore, Roosters LandingGail Shook, Knauf Insulation

Bob Day, Calypso CycleJay Gibson, Gibson Heating

Naomi Geier, Economic Develop. Corp.Terry Grafe, Hardware Express

Lawrence Dahl, DH Scott & Co. LLPTheresa Cavallaro, Air O Service

Slide 39

Gary Ledbetter, Good News Rescue MissionGlen Moore, DeSignsJoe Brouillard, SCPH

Jodi Stone, Mountain Gate RV ParkDean Goeklor, Associated Contracting

Mike Rader, Redding PrintingBonnie Hurlhey, Shasta Lake City Council

Lori Nipar, Holiday InnSherry L. Huss, Shasta County Social Services

Peter Patel, Holiday Inn ExpressMichael P. Ashby, Carr, Kennedy, Peterson & Frost

Linda L. King, Carr, Kennedy, Peterson & FrostMatt Braden, AFLAC

Gus Petras, G. Petras, DDSDonna Montelano, Secret Garden Pre-School

Paul Edeline, Edeline EnterprisesBrian Van Voris, Pugh & Van Voris

Jeff Mulvihill, Jeff Mulvihill ConsultingRandy Bright, Bright’s Redding Trophy

Mary Dunne, Coastal Business SystemsRoger Smith, American Truck School

Eddie Henderson, ATS CommunicationsDwayne West, Help U Sell

William Chamberlain, Chamberlain & Co.E. Camfron, Marshall’s Florist

Jon K. Pecaut, Shasta Driving School, Inc.Toni Bergman, Beverly Healthcare

Michael J. McNerny, Kids and Me PreschoolBruno Tomaivio, Bruno’s Auto

Anna Graham, On Sight Auto GlassRon Lee, Lees Honda-Kawasaki

Nila Mitchell, Viking PoolsRex Lewis, Bobbi’s Fido Fashions

G. Whittemore, Weddings by DesignMary V. Rouse, Earnest R. Rouse & Assoc.

Donna Moore, Chiropractic WellnessBecky Herzog, Becky’s Grooming

Gorden Baugh, SPRINGZPam Baugh, SPRINGZ

Terry Hambelton, Shasta School of Cosmetology

Slide 40

Jay Edwards, Big O TiresKaren Mitchell, Cold Stone CreameryJason Bonner, Big 5 Sporting Goods

Lynn Nicholson, Edward JonesDoreen Crume, Brian Crume, D.C.Diana Cherringon, Oxford Suites

Steve Kinder, Best Western Hilltop Inn Lyn Bonner, Shasta Lake Chiropractic

Alisha Sprinkle, Java JittersTeri LaHorgue, Apex TechnologyRon Luaces, RPL Truck & AutoSherry Tunin, Axner Excavating

Nick Morales, 84 LumberPenney Steiner, MariTech IndustriesCraig F. Hansen, Global-Flex Mfg.

Shawna Ledford, Yarnall’s ConstructionDarryl Stilihe, Amerigas

Scott Moutard, Scott’s Repair & MaintenanceKristen Adams, Professional Pension Service

Mark Smith, Smitty’s Heating & CoolingLarry Chapter, Comsco

Donna Dilts, Frontier CommunicationsPerry Wright, A.G. Edwards

Michael E. Hurley, Hurley & Associates Sharon Gabrukiewicz, Home Helpers

Andrea Charroin, Rene Joule PatisserieShasti Mair, Adecco

David Gerard, Pacific West GraphicsDennis J. Green, Nova Developmental Serv.

Trudi Stovall, CalElectroCatherine Littlefield, Red Lion Hotel

Jeanne Caspareno, Smith ChiropracticJessica Dill, American FurniturePaul Labarbera, Burrito Bandito

Roxanne Wade, James B. Vogus, M.D.Alan Grissom, West Coast Paper

Mary Ann Taylor, Amber OaksPenny Gironda, Gironda’s Restaurant

Slide 41

Greg Adams, A&A Prestige CleanersLinda McLean, Kirkwood

Mary Gouldsmith, Lassen View RealtyAnn Tijerina, Lassen View Realty

Kent J. Koontz, Lassen View RealtyVicky DiPrima, Keenan Pool ServiceKeith Webster, Priority One Mortgage

Sara Valley, Australian Hat OutletStephanie Gregory, TRG Equipment Services

Fred Hurst, Angelo’s PizzaJenee Caulkins, Lasting Impression

D. Powell, Physicians PlanLawrence E. Jackson, Malibu Capital

Boyce Muse, Muse ConcreteRose A. Gandy, Mt. Shasta Mall

Dyana Crottte, Bridge Bay ResortDyana Crotte, Digger Bay Marina

David Estrada, Itax GroupDavid Estrada, Home Depot

Dawn Harper, Nature’s ExpressionsBruno Tomaino, Bruno’s Auto

Gary Kenerson, Gary’s Motorcycle ServiceIrene Kelley, Graphic EmporiumConnie Blanc, Anderson Florist

Amber Abney, Quizno’s SubMonique Taylor, Child Abuse Prevention

Sue Sawyer, STC3 Valerie McFarlane, K& M Trophies

Teddy Drinnin, Drinnin’s Auto RepairJoleen Nelson, Paper Back Trader

Dave Weir, Site, Inc.Albert Romo, Romo & Associates, Inc.

Pam Currie, Shasta Lake FloorsJudith Schaible, SECO Mfg.

Jack Graves, Sunset MouldingKevin Risse, Risse Racing

Terri Hill, The Knot, Inc.Laurie Holstein, DPM, Inc.

Dan Batman, Builders Door & Window, Inc.Joe Marquez, Corporate Tax Incentives

Taz Singh, Corporate Tax IncentivesRon Bode, Palo Cedro Pharmacy

Ed Smith, Palo Cedro NurseryCherie Lore, Cherie’s Alternations

John T. Gordon, Minto Research & DevelopmentKathy Dawes, American Propeller Eagle Eng.

Kathleen M. Dawes, Eagle GearLeo Graham, Cornerstone Recovery Systems

Crystal Chase, Crystal AirNannette Thomas, Sierra Receivables Mgmt., Inc.

R. Brent Platt, ADP Tax Credit ServicesGary Buse, Targeted Management Co. Inc.

Alexa Truelove, The Alameda CompanySteve Westlake, Maxim Physical Therapy

Dan Batman, Builders’ Door & Window Inc.Gary Brock, Design Time and Tile

Fay Wimberley, CRI-Letro Campbell PropertiesJoe Smith, Calif. E-Zone Tax Savings Grp.

Greg Dunn, Greg Dunn LandscapingPhilip Smith, Phil-Tite Enterprises

Cynthia Sprice, Management InsightsCarla Clark, Shasta Head Start

Jerry W. Towne, Independent Living ServicesSandra Van Larson, Independent Living Services

Shae Music, CurvesMaureen Turner, Independent Living Services

Jennie Neal, Independent Living ServicesBetsy Emry, Shasta County Library

Carolyn J. Chambers, Shasta County LibraryLynn Gilliss. NorCal Productions

Nancy Inman, Members 1st Credit UnionElizabeth Kelley, Shasta County Library

Katie Baugh, Curry Group, Inc.Angel Cruz, Yaley Enterprises, Inc.Gabe Burke, Shasta County Library

Diane Gustafson, Shasta County LibraryMartee Boban, Shasta County Library

Jessica Cunningham, Shasta County RSVPButch Barker, Experience Works, Inc.

Lorna Niemeth, Custom GlassBruce Trudeau, Shasta Windows.ComGwen Smith, Restoration Enterprises

Bill Price, Restoration EnterprisesRonald McPherrson, Telemanagement Services, Inc.

Greg Dirkee, White House SalesKaron Trybom, Crafter’s MallNordli Ransom, Print EffectsKevin Ransom, Print Effects

Linda Cadd, Respect ProgramShandra Greene, Respect Program

Sam Boren, Shasta County Womens’ RefugeWendy Millis, Shasta County Womens’ RefugeDon Reaksecker, Department of Rehabilitation

Gerry Verardo, Mistletoe RealtyPat Wellman, Voorwood Co.

Carroll Borland, Pepper Tree ApartmentsFrank Tona, Crown Camera

Slide 42

Clark Gilbert, All Steel Structures,Darlene Flades, Medical Home Care Professionals

Ed LeBouef, Ink Jet SpecialtiesCarol Howard, Cottonwood Driving School

Marjorie Stauft, Vestra Resources, Inc.Keith Hunting, DH Scott & Co. LLPJerry Burton, Contech Construction

Glen Becks, Mail BizJennifer Fansler, Redding TankKelly Walker, Payless Building

John Sammons, Dan Palmer TruckingN. C. Hanke, Quest Industries

Gerald Tadina, DH Scott & Co. LLPNila Mitchell, Viking Pools, Redding

Dan Boek, Shasta County Opportunity CenterLisa Kefalas, Moss Lumber Co.

N. C. Hanke, Phoenix SpasMary Foster, Hartsell Trucking

Luis M. Barrera, La FogataKristy Laughlin, A New Beginning

Patrick Hanley, DH Scott & Co. LLPCheryl Marx, Main St. Café

Rob Sales, Burney Mt. VideoCharlene Siebler, Trendsetter

Darrin Kacyorowsl, Hovis HardwareJerry Rice, Napa Auto PartsBrandi Robb, Coffee Station

Paul Catanese, DH Scott & Co. LLPCady Hatheway, Holiday MarketPat Davis, Davis Copy CenterKristy Fry, Debut Video Store

Shannon Schottel, Half Time PizzaRyan Klein, Hungry Moose

Karen Sanchez, Burney DisposalDavid Scott, DH Scott & Co. LLP

Ralph Lane, Custom AudioPaul Broadway, Superior Avenue

Dave Berry, Les SchwabBrian Harvick, Shasta Lake Vet. Clinic

Linda Willis, K Mart Corp.John Murphy, Toys R Us

Slide 43

www.nortec.orgwww.nortec.org

NoRTEC7420 SkywayParadise, CA

(530) 872-9600

Thank you!

Documents

Business Services The NoRTEC Model