Restructuring IBI’s Home Loan Origination Process

Presented by:Ankit Kesri B10068Ankur Maheshwari B10070Fasil Sagir B10078Karanbir Singh Satija B10084Megha Chaturvedi B10088

Key RequirementsBusiness

Objectives

Efficiency

Turnaround Time

Integration with

Subsidiaries

Operational Costs

Customer Experience

Response Time

Number of Visits

Interaction with Stakeholders

Home Loan Origination

Customers

Branch Office Employees

Legal Department

Risk Management

& Audit Department

Head Office Employees

Central Operations Department

Loan Process Flow Chart

STEP 4: CLOSING/FUNDING

Order Loan Docs

Docs Signed/Verifi

ed

Verification Docs

Returned

Final Conditions

Funds Requested

Title Recorded

STEP 3: UNDERWRITINGIn-depth analysis and interpretation of information in the loan

package

Analyze Credit Analyze Property Assign Conditions

STEP 2: PROCESSINGGathering, analyzing, verifying Information contained in the

application

Order/Check Credit Report

Order/Check Appraisal

Order/Check Verifications

Order/Check Misc. Documents

STEP 1: COMPLETE THE LOAN APPLICATION

Existing Process Map

Application

Submission

Docs Valid

Primary Verificatio

n

Secondary Verificatio

n

Risk Mgmt &

Audit Check

Credit Worth

y

Preparation of Legal Document

s

Send for Customer Signature

Receive duly

signed document

Disbursal of Loan

Yes

No

No

Branch OfficeCentral

Operations

Legal Departme

ntHead Office

Yes

(1) (2)

(2)

(4)(3)

(4)

(2)

(10)(5)

Proposed Process MapDay 1 Day 2 Day 3 Day 4 Day 5

Submission of

Documents

Primary Verificatio

n

Secondary Verification

Risk Management & Audit Check

Preparation of Legal Documents

Signing of Legal Documents at Branch

Disbursal of Loan at branch

Business Process Transformation

Tech

Process

People•Change in job responsibilities•Change in interdependencies•Creation of liaison and integrating roles•Changing the mindset of employees to enable adoption of IT

Business Process Transformation

Tech

People

Process•Changing the linkages between various departments•Parallel processing of documents to reduce turn-around time•Eliminating iterative loops between departments

Business Process TransformationPeople

Technology•Eliminating need of physical transfer of documents through use of IT•Use of central databases for activities such as credit checks•Implementing customer grievance system

Process

Thank You