BUSINESS PROCESS MANAGEMENT WORKSHOP -Lean Sigma & Business Management Process Green Belt-

This course targets at Business Analysts, Business Related Experts, Project Managers, IT Professionals, and other

stakeholders involved in mapping, measuring and analyzing business processes

BPM training provides you with the most up-to-date practical tools, techniques and experience to design,

implement, control, and analyze Operational Business Processes - these typically involve people, entire

organizations, software applications. This program aims to provide you with the fundamental concepts and

knowledge in BPM and Lean Sigma techniques leading to certify you as a Green Belt standard. Nowadays, many

organizations will understand and improve the BPM before implementing ERP. Ability to use BPM techniques is

the key factor leading to proactive business process management actions.

Six Sigma proved by many Fortune 500 companies is a way to help the organization to strike for excellence. With

many successful project cases developed in the last two decades, Six Sigma becomes a Business Process

Improvement (BPI) standard. Organization can use the methodology i.e. DMAIC with appreciate selection of the

tools in solving particular problem. It helps organization to develop a continuous improvement and system thinking

culture.

Lean techniques were first introduced by the Toyota Motor Corporation to reduce operating time and costs while

retaining product quality. Lean techniques evolve into operating philosophies to: make only what you need, never

make a defect or pass a defect on, eliminate waste, and focus on cycle time reduction which ultimately reduces

cost. Once in place, lean systems use less people, space, inventory and financial investment. This course focuses

on not only providing the knowledge of Lean but also how it can effectively applied in your work situation.

Business Process Management

(BPM) training empowers you to

be always ahead of your

industry and act simultaneously

with prolonged results under a

competitive situation.

Certification____

Certificates of Successful Completion’ will be issued by HKQAA to

participants who have completed the course.

You will achieve:_____ 1. Critically evaluate the value and benefits of business process management

2. Critically apply the principles of business process management measurement techniques

3. Apply process analysis, process redesign and process improvement in business

4. Identify business process management best practices and methodologies

Image courtesy of Master isolated images/

FreeDigitalPhotos.net

Image courtesy of Master isolated images/

FreeDigitalPhotos.net

Please make cheque payable to “Hong Kong Quality Assurance Agency” and send it together with this form to: Hong Kong Quality Assurance Agency, 19/F., K. Wah Centre, 191 Java Road, North Point, Hong Kong.

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*Remarks : 1. All successful registrants will receive a confirmation letter. 2. No Certificate of Attendance will be issued. 3. There is handling charge for the request of attendance record. Please note that the above information may be used by HKQAA for processing the application of the seminars, and for any other purposes as stated in the Privacy Policy Statement. You may view the Privacy Policy Statement of HKQAA from its website (www.hkqaa.org/cmsimg/privacy/statement.pdf). 4.HKQAA reserves the right to cancel the course, change the trainer, contents, date, time and / or venue as necessary.上述資料將被香港品質保證局用於閣下登記研討會之用，以及用於本局在私隱政策聲明中所述之其他用途。如欲了解香港品質保證局的私隱政策聲明，

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19/F., K. Wah Centre, 191 Java Road, North Point, Hong Kong香港北角渣華道191號嘉華國際中心19樓 Tel (電話)：(852) 2202 9111 Fax (傳真)：(852) 2202 9222

Fax No: 2202 9198 / Email: anson.wong@hkqaa.org M018C/HK-11A

Date & Time: 5,12, 19, 26 November & 3 December 2015 9:30a.m. - 5:30p.m.

Fee: HK $9,000 (Enjoy early bird rate HKD 8,300 if register before 6 October)

Venue: 19/F., K. Wah Centre, 191 Java Road, North Point, Hong Kong

Language: Cantonese with English handouts

Trainer Profile: Dr. Chan has over 25 years of industrial, training and consultancy experience in the field of business process

improvement. As an American Society of Quality (ASQ) certified Six Sigma Black Belt &Master Black Belt for a

Fortune 500 company, Dr Chan has trained over 500 Black & Green Belts and consulted with many

organizations in both manufacturing and service industries. Currently, Dr. Chan holds teaching position in HKU

Space, CityU and Shue Yan University. Dr. Chan holds a BSc(Eng) degree in Mechanical Engineering from

University of Hong Kong, MSc, MEng and postgraduate study from Imperial College, Oxford University, UK &

Sydney University in Australia in automation & technology field. He received doctorate degree from City

University of Hong Kong in Engineering Management.

CONTENT Business Process Management (BPM)

Introduction to Business Process Management (BPM) | The evolution of BPM| What is business process? | The Process Change Continuum | Critical Successful factors in a BPM Project | Stakeholder and SME Analysis

Agile Business Process Management

Identify & Define End-to-End Processes| Determine business process strategy | Defining Customer and Business Value | Agile BPM Myths and Misconceptions | Gain consensus among competing & conflicting stakeholders

Business Processes Management Readiness

Map the “As If” business process | Design of “Should Be” business process | Roles and responsibility of business process team | Business Requirements vs. Business Systems Requirements | Degree of Change: Refinement, Redesign, Reengineering | Build a good interview checklist & workshop agenda

Improvement Opportunities & Tactics

Analyze the existing processes and their performance — identifying value add | Business process improvement: Lean & Six Sigma | Understand the principle behind to merge Six Sigma & Lean for specific problem solving project | Understand how to apply Lean Sigma tools for improvement projects | Technology Enablers | Assessment model: Malcolm Baldrige, Shingo Prize | Documenting business rules Redesign Opportunities & Tactics

Apply Six Sigma's DMAIC methodology with Lean objective to implement intradepartmental process improvement project | SIPOC, CFPM, VSM | Apply root cause analysis techniques to "go beyond the symptoms and diagnose the disease" | Rules v. Guidance | Technology Enablers | Proactive operations

Reengineering Opportunities & Tactics

Business process tools | Root causes analysis tools: qualitative & quantitative approach | Business process innovation | Creative thinking for process problem solving | project | Balancing Effectiveness & Efficiency

Business Process Management Case Study

Business process project selection | Process Mapping Techniques in different application | Six Sigma project in a service company

BPM Best Practices & Guidance

Change Management |BPM Implementation strategy in the organization | Understand how to develop a strategy for deploying Lean Sigma within organization| Impact the company's bottom line| Developing Organizational BPM Skills & Competencies| Process Change Sustainability |Global vs. Local Best Practices

For Enquiry:

Anson Wong 22029395

Email: Anson.wong@hkqaa.org