Business Process Management, Analysis and Re- · PDF file• Process Modelling Notations • Flowcharting • Business Process Modelling Notation (BPMN) • Unified Modelling Language

ISB Consulting is a Registered Education and Training Provider with SCUMStudy, Services SETA,

Project Management South Africa (PMSA), International Institute of Business Analysis (IIBA),

Association of Business Process Management Professionals (ABPMP®) and a registered member of the

South African Quality Institute (SAQI).

Business Process Management,

Analysis and Re-Design

TEL: +27 72 502 8444

E-MAIL: [email protected]

WEBSITE: www.isbconsulting.co.za

INGENIOUS STRIDES BUSINESS CONSULTING

All Delegates Receive a Free

Complimentary Licence of

Sparx Enterprise Architect

Modelling Software

5 DAY COURSE

mailto:[email protected]

http://www.isbconsulting.co.za/

BUSINESS PROCESS MANAGEMENT

ANALYSIS AND RE-DESIGN





1. Course Overview: Business Process Management

1.1. Introduction

Business Process Management, Analysis and Re-Design have become core skills in implementing and

achieving the strategic goals of organisations. Revenue streams have been re-configured around

organisations’ ability to institute transformation and meet customer demands. Sound process management

skills come on hand to aid in elevating performance across various industries, spanning from the public

sector, private sector, public & social services, construction & infrastructure development, information

technology, manufacturing to banking and financial services. It is prudent that professionals tasked with

launching process initiatives are fully competent and understand the need for such processes. They need

to know, not only how processes, concepts, principles and techniques work but more importantly why

they work.

This course will present the knowledge areas, philosophies, principles, processes, tools and techniques,

inputs and outputs involved in Business Process Management. The course has in-depth coverage of

concepts in Business Process Management Process Analysis and Process Re-Design

1.2. Audience Profile

✓ All delegates tasked with the task of

managing process resources;

✓ All delegates tasked with the management of

process repositories;

✓ All delegates tasked with the management or

process projects.

✓ All delegates tasked with the mapping of

processes;

✓ All delegates tasked with process re-

engineering

✓ All delegates tasked with process

optimization and improvement







2. Course Content

The course has in-depth coverage of concepts

embodied in the Association of Business Process

Management Professional’s (ABPMP) Guide to the

Business Process Management Common Body of

Knowledge (BPM CBOK®). While the course will

be based in the BPM CBOK® Guide V2, the latest

edition from ABPMP, the course will be tailored to

include additional aspect of Process Mapping

applicable to the delegates’ organisation. The course

covers the following:

SECTION A: BUSINESS PROCESS

MANAGEMENT OVERVIEW

1. Introduction to Key Business Process

Concepts

• Business Process Management (BPM) Defined

• Benefits of BPM

• Pitfalls of BPM Programs

• The Evolution of BPM

• BPM & Improvement Methodologies

• Change drivers for BPM

• Introduction to Process Management Lifecycle

• From Process Mapping to Process Improvement

• Case Study of BPM in real world examples

2. Business Process Management Tools

• Overview of BPM Technology

• BPM Technology Components

SECTION B: STRATEGIC CONTEXT OF

BPM

3. Process Centricity

• Gap between Strategy and its Execution

• Aligning Business Processes with Business

Strategy

• Process Classification

4. Process Based (Process Centric)

Organisation

• Defining a Process Based Organisation

• Changing to a Process-Centric Enterprise

• Organisational Drivers for Process Based

Organisation

• Organisational Structures for BPM

• Qualities of Successful Process Based

Organisations

5. Process Centricity Roadmap

• How should you start?

• BPM Centre of Excellence (BPM CoE)

• Business Process Maturity

• Other Process Maturity Models

• The Process Professional

• Challenges for Transformation to Process Based

Organisation

SECTION C: PROCESS FRAMEWORKS

6. Best Practice Process Classification

Frameworks

• Process Classification Frameworks

• Best Practice Frameworks







7. Enterprise Architecture Frameworks

• The anatomy of an Enterprise Architecture

• Enterprise Architecture

• Business Architecture

• Process Management

SECTION D: BUSINESS PROCESS

MODELLING

8. The Business Process Model

• Types of Process Models

• The purpose of the Process models

• Modelling for Different Stakeholders

• Understanding the Value Chain

• Understanding the SIPOC Model

9. Business Process Modelling Fundamentals

• Process Modelling Notations

• Flowcharting

• Business Process Modelling Notation (BPMN)

• Unified Modelling Language (UML)

• Event driven Process Chains (EPC)

• Value Stream Mapping

• Bottom-Up and Top-Down Modelling

Approaches

10. Modelling Elements of a Business Process

Model

• Gathering Process Information

• Steps for Strategic Business Process Modelling

• Strategic Modelling: Modelling the Organisation

• Strategic Modelling: Modelling the Enterprise

Strategy

• Strategic Modelling: Modelling Enterprise

Governance

• Strategic Modelling: Modelling the Enterprise

Process View

• Modelling Process Flows and Activity Diagrams

• BPMN Modelling Basics

• Modelling Data in Processes

• Modelling Resources (Pools and Swimlanes)

• Modelling Sub Processes and Tasks

• Linking Processes to Strategy

• Linking Processes to Business Rules (Enterprise

Governance)

• Linking Process Risks and Controls

• Process Model Quality Assurance

11. Practical Session

SECTION E: BUSINESS PROCESS

TRANSFORMATIONAND IMPROVEMENT

12. Introduction to Business Process

Transformation and Improvement

• Business Process Analysis and Understanding

the Existing Process

• Business Process Performance Measurement

• Business Process Improvement and Redesign

• Business Process Transformation:

• Sustaining Organisational Change

• Managing Organizational Change







ISB Consulting will tailor the course to include practical examples that relate to the specific project

environment within the organisation

2.1. Delivery

The course will be delivered as a detailed program run over 5 Consecutive Days. The actual dates will be

provided by the client in due course. Classroom based training and contact sessions with the learners led

by a facilitator will be used to present the course. The facilitators will make use of written text, oral

communication as well as visual aids (video clips and posters) to try and meet all learning styles to

accommodate all learners.

To achieve the Course Certificate, delegates will be required to complete and submit the course

assignment based on a case study. The assignment consists of analyzing a business process and

redesigning it using the techniques learnt.

2.2. Accreditation and Certification

ISB Consulting is accredited as a Registered Education and Training Provider by the following bodies:

• International Institute of Business Analysis (IIBA),

• Association of Business Process Management Professionals (ABPMP)

• SCRUMstudy

• Services SETA (Sector Education and Training Authority),

• South African Quality Institute (SAQI),

• Project Management South Africa (PMSA),

Upon successful completion of this training and on meeting all assessment criteria, participants will be

issued with an IIBA Endorsed Certificate of Competence from ISB Consulting. Learners will be required

to complete their Case Study for Assessments. Should they be deemed competent they will be issued with

a Certificate of Competence otherwise they will be issued with a Certificate of Attendance

This course is accredited by the IIBA as follows:

IIBA Provider Number: E133897

Course Code: E133897-001

PD Hours/CDU: 40







2.3. Training Materials

Delegates to this training will receive the following from ISB Consulting

✓ ISB Consulting Course Material

✓ IIBA Endorsed Certification from ISB Consulting at the End of the Course

✓ A complimentary License of Modelling Software Sparx Enterprise Architect

3. Course Instructor

Munyaradzi Husvu, (PMP)

M.Sc Industrial Engineering (Wits), GDE Industrial Engineering (Wits), B. Eng (Honors) Industrial Engineering (NUST),

M.Cert: Business Process Management (University of San Francisco), Lean Six Sigma Black Belt, Project Management

Professional (PMP), Programme in Project Management, Cert (University of Stellenbosch),

Munyaradzi has presented multiple courses in the field of Business Process Management, Lean Six Sigma,

Business Analysis, Agile, Project Management, and other related programs with a career span of over 15

years.

Munyaradzi has also worked as a Senior Consultant with several blue chip companies in various

professional capacities, including Standard Bank, MTN, Macsteel, MultiChoice Africa, Eskom, Star

Africa Corporation, Pipeco International, among others where his ingenuity proved invaluable and pivotal.

His experience in a wide range of industries, coupled with his passion for exceptional performance and

continuous improvement have seen him develop exceptional capabilities at strategic, operational and

tactical level. His work involves among other things, consulting engagements, development of training

materials in his subject matters expert areas, presenting course, development and implementation of

standards.

Munyaradzi is also the founder and Managing Director of ISB Consulting.

Documents

Business Process Management, Analysis and Re- · PDF file• Process Modelling Notations • Flowcharting • Business Process Modelling Notation (BPMN) • Unified Modelling Language