Business Process Automation...• Identify long running work process in SAP and create a ticket if work process has crossed threshold • Delete queues with errors • Create incident

Data and AI

Zoran KranjecBusiness Development ExecutiveSME Oil & Gas IndustryIBM Central and Eastern Europe

Think 2019 / DOC ID / September 19, 2019 / © 2019 IBM Corporation

Business Process Automation

as part of Digital Transformation

Contents

2Think 2019 / DOC ID / September 19, 2019 / © 2019 IBM Corporation

Introduction SlideBusiness Process Automation 4Type of work for automation 5Process automation with software 6Automation Benefits 9

Digital Transformation SlideAutomation Journey 11IBM Capabilities 12

Automation Examples SlideIT process automation 17Finance SSC automation project 18Questions & Answers 19

Introduction


Why Business Process Automation ?


- can we do it faster ?- can we do it 100% accurate ?- can we do it 24/7 ?



Type of work or business process that can be automated

5

20131913



with Software Business Process Management

Operational Decision Management

Robotic Process Automation

Emulates human execution

of repetitive processes with

existing applications

Robots are a virtual

workforce controlled by the

business operations teams

Sits alongside existing

infrastructure, governed

and controlled by IT


IBM

Confidential

W h e n b u i l d i n g a u t o m a t i o n , t h e r e a r e a l o t o f q u e s t i o n s t o a d d r e s s …

What are new models of working?

What new skills do I need and which will be

redundant?

Can I really reduce labor costs by up to 50%?

How should I change my organization and

operating model?

How will this change how work gets done?

Which processes/business components do you do in which order? Why?

What are the dependencies?

What are the things I need to do to drive

adoption and enable change?

Do I prototype first? What are the steps after prototype?

What’s the art of the possible in automation solutions for

processes?

Where should I use blockchain or Artificial Intelligence?

What are the first steps to take to see if I

can benefit from RPA and Automation?

I’m worried about Bots

accessing my data; Is this

secure?

Which technologies should I use?

What is my

reference

architecture?Can automation work with my unstructured data?

How do I integrate across my BPM workflow

tool, Service Management tool, etc.?

How will I deliver on the promise without increasing CAPEX?

How much is it

going to cost to

maintain?

What is my governance model to

bring this in control?

I’ve heard I don’t need IT to support this

initiative… is that true?

How is Automation measured?


… a n d e n t e r p r i s e a u t o m a t i o n p r e s e n t s r i s k s a n d c h a l l e n g e s

IBM

Confidential

Lack of enterprise wide automation

agenda to achieve sustainable change

and productivity

Inability to scale due to point solutions

and use of mashup of technologies and

inconsistent standards

Lack of integrated approach of

automation, AI and robotics and lack of

deep subject matter expertise

No strategy to manage a combination of

digital and human workforce

… with common pitfalls

1

2

3

4

…while only embraced cognitive today.

90%

79%

11%

embraced only simple RPA tools…

of Clients embraced automation…

Increasingly, clients need help developing

enterprise view of automation to scale and

mature into Artificial Intelligence.

2017 IBV Research Survey with 2,200+ global executives:


1 Cost minimization

Efficiency

Accuracy, Compliance

and Security

Scale

RPA is broader than a 1:1 FTE

comparison, cost of a robot is a

fraction of human resource,

repositions labor to higher value

tasks

Robots can be up to 5x

faster and can work 24/7

Reduction of human error

rates. Enhanced compliance

and security

Robots can easily be

replicated and scaled to

meet peak or atypical

workloads2

3

4

30% - 60% efficiency levels

per sub-process

Automation benefits

Digital Transformation


Paperwork replaced by software,Software managed by humans,Software managed by robotsCognitive Computing / AI


Simple Transactional Data

Autonomic Process Automation

(Knowledge-based)

Structured Data - Simple

Rules

Unstructured Data - Complex

Rules

RPA meets Cognitive

Computing

Desktop Automation

Robotic Process Automation

(Rules-based)

Cognitive Automation

(Artificial Intelligence–based)

Digital Transformation – Automation Journey


IBM Capabilities in Business Process Automation

3, 300 automationprojects

700 process analysts(300 in Europe)

600 desktopautomationdevelopers

650 robotsdeployed

8 global automationcenters

Business and IT operations

400 roboticsdevelopers(150 in Europe)

6,100 reusableobjects


Automating and improving

business processes

IBM BPM

• Unstructured tasks and communication

• Inefficient working environment spans systems

• Incomplete or inaccurate data flow between systems

• Lack of control over system and business events

• Poor Visibility Into operations performance

• Automatically prioritizes and routes work

• Guides users through decisions

• Leverages existing systems and data

• Monitors for business events and initiates action

• Real-time visibility and process control

13


Capturing and automating business decisions

Capture Manage Automate

Hard

code

People’s minds

Documents

Business Processes

ODM

Decisions

14

Applications

Web, Mobile, Backend


IBM Robotic Process Automation

Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a

“robot” to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses and

communicating with other digital systems.

Emulates human execution

of repetitive processes with

existing applications

Robots are a virtual

workforce controlled by the

business operations teams

Sits alongside existing

infrastructure, governed

and controlled by IT

Cuts data entry costs by up to

70%

Double-digit reduction in error

rates

Robots can be trained by

business users

Can create an automated

solution working 24/7

Releases staff to do more

intelligent tasks Robotic

Automation

Automates repetitive and

tedious work

Can drive operational agility

within an organizationDelivers arbitrage benefits

through a virtual workforce

http://www.google.com/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&docid=Ue-OEm7w2Ndo2M&tbnid=HyPaBdxUtOSslM:&ved=0CAUQjRw&url=http://www.canstockphoto.com/illustration/save-icon.html&ei=uvUBU-i2O4fX0QWixYCwCw&bvm=bv.61535280,d.ZG4&psig=AFQjCNHXJaguRVhPJT7CB9Zxk9LLZYlo7A&ust=1392723700450345


Blue Prism UIPath Automation Anywhere Other Emerging IBM Partnerships (WIP)

• Global Reseller Agreement• Silver Certified Delivery & Service

Partner• 300+ Blue Prism Developers• Extensively used in Finance, HR, IT

and Industry Process• Strong Europe Client Base

• Implementation Partner• 300+ UIPath Developers• Strong collaboration on selected

client implementations • Emerging European Client base

• Global Reseller Agreement• Implementation Partner• 100+ Developers• Extensively used in IT and Industry

Process• Strong US Client Base

• Nice (for Contact Centres)• Workfusion

IBM Partnerships with leading RPA Technology

IBM RPA Partnerships

IBM has an extensive experience in implementingRPA projects with different RPA providers.


Benefits of implementing RPA with IBM BPM and IBM ODM

Time to

value

Reduce

headcount

Reduce

human error

Increase

volumes

Automation Reduce

development

costs

Low Code Integration

on the glass

ODM will strengthen

Automation by:Automate business logic

Agile, governed changes

Reduce process variance

BPM will strengthen

Automation with :Process Design,

Process Execution,

Process Monitor

Process Optimization

Examples


Sharing some project experiences


• Disk space monitoring

• Check if any queues in error state, if no then alert is false and should be confirmed in SAP Solution Manager

• Daily monitoring of the system:

• Billing Jobs

• Idoc failures

• Output failures

• Out of Range Invoice

• Check for Idoc Errors in SAP

• Application Log Analysis

• Identify long running work process in SAP and create a ticket if work process has crossed threshold

• Delete queues with errors

• Create incident for the cancelled jobs in the system

• Users who are not logged in to system for more than 90 days need to be locked

• Data migration and entry

• HR employee onboarding templates

• Resetting the passwords

IT Process Automation Example

20Think 2019 / DOC ID / September 19, 2019 / © 2019 IBM Corporation20

Finance SSC Process Automation Example

Thank You !


Questions & Answers

Zoran KranjecBusiness Development ExecutiveSME Oil & Gas IndustryIBM Central and Eastern Europe

[email protected]


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