BUSINESS PLAN 2014 2016 - leducregionalhousing.caleducregionalhousing.ca/documents/2014 Business Plan.pdfBeauregard Manoir Beaumont Independent Living LF 12 apartments Sunset ... number

BUSINESS PLAN

2014 – 2016

October 3, 2013

www.leducfoundation.ca

October 3, 2013

Leduc Foundation

2014 – 2016 Strategic Business Plan

Table of Contents

Topic Page

1. Organization

1.1 Business of Leduc Foundation ................................................................. 1

1.2 Housing Portfolio ..................................................................................... 1

1.3 Services & Products Provided ................................................................. 2

1.4 Clients Served ......................................................................................... 3

1.5 Clients Waiting ......................................................................................... 3

1.6 Competition .............................................................................................. 4

1.7 Affiliations ................................................................................................ 4

2. Organizational Structure

2.1 Board of Directors .................................................................................... 5

2.2 Chief Administrative Officer ..................................................................... 5

2.3 Senior Staff Members .............................................................................. 5

2.4 Organizational Chart ................................................................................ 6

2.5 Management Policy & Strategy ................................................................ 6

2.6 Training Requirements............................................................................. 6

2.7 Administration Office ................................................................................ 7

3. Strategic Plan

3.1 Mission .................................................................................................... 7

3.2 Vision ....................................................................................................... 7

3.3 Values ...................................................................................................... 8

3.4 Environmental Scan & Analysis ............................................................... 8

3.5 SWOT Analysis ........................................................................................ 9

3.6 Strategic Statements & Goals ................................................................ 10

4. Property & Building Maintenance Planning

4.1 Short-term Maintenance Plan ................................................................ 12

4.2 Long-Term Maintenance Plan ................................................................ 12

5. Financial Planning

5.1 Supportive Living ................................................................................... 13

5.2 Affordable Housing ................................................................................ 15

5.3 AB Housing – Seniors Self-Contained & Community ............................. 16

6. On-going Evaluation ......................................................................................... 17

Appendix A – Environmental Scan

Appendix B – Business Accomplishments

Leduc Foundation Strategic & Business Plan – 2014 to 2016

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1. Organization

1.1 Business of Leduc Foundation

Leduc Foundation is a Management Body created by Ministerial Order H:009/95 under Section 5 of the Alberta Housing Act, and a corporation as outlined under Section 6 of the same Act. The Foundation is responsible for providing subsidized housing for seniors, individuals and families of modest means in the City of Leduc, Leduc County and the communities of Beaumont, Devon, Calmar, Thorsby, and Warburg. The Foundation operates seniors Supportive Living (lodge) facilities in Leduc and Warburg, provides Supportive Living Supplements in Beaumont and Devon, as well as operates seniors’ apartment buildings in Leduc, Beaumont, Devon, Calmar, Thorsby and the Hamlet of New Sarepta in Leduc County. Subsidized and affordable housing units for individuals and families are operated in Leduc, Beaumont, Devon, and Calmar, with rent supplements provided throughout the Leduc Region.

1.2 Housing Portfolio

Seniors Housing

The following table illustrates Leduc Foundation’s current portfolio of seniors housing units, including location and number of units. This business plan does not anticipate an increase in the number of seniors units in the planning period.

Name Location Type Owner # of Units

Planeview Place Leduc Supportive Living LF 121 rooms/suites

Cloverleaf Manor Warburg Supportive Living ASHC 60 rooms

Beauregard Manoir Beaumont Independent Living LF 12 apartments

Sunset Apartments Calmar Independent Living ASHC 16 apartments

Northern Lights Apartments Calmar Independent Living ASHC 8 apartments

Goldring Manor Devon Independent Living ASHC 24 apartments

West Grove Apartments Leduc Independent Living ASHC 50 apartments

Goldage Apartments Leduc Independent Living ASHC 40 apartments

Sunset Manor New Sarepta Independent Living ASHC 4-Plex

Happy Haven Apartments Thorsby Independent Living ASHC 16 apartments

Supportive Living Supplement Beaumont Rent Supplement LF/ASHC 3 designations

Supportive Living Supplement Devon Rent Supplement LF/ASHC 12 designations


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Housing for Individuals & Families

The following table illustrates Leduc Foundation’s current portfolio of non-market housing units for individuals and families, including location and number of units. This business plan does anticipate an increase in the number of affordable housing units in the planning period (see goals and objectives in later sections).

Name Location Type Owner # of Units

Linsford Townhouses Leduc Community Housing ASHC 42 Townhouses

The Willows Leduc Affordable Housing LF 24 apartments

Yule Meadows Manor Leduc Affordable Housing LF 20 apartments

Villa Beauregard Beaumont Affordable Housing LF 35 apartments

Maddison Manor Devon Affordable Housing LF 28 apartments

Connect Crossing Leduc Affordable Housing LF 12 apartments

Leduc Terrace Leduc Affordable Housing LF 12 apartments

Shkola Suites Calmar Affordable Housing LF 8 apartments

PLRS Program All Rent Subsidy ASHC 61

DRS Program All Rent Subsidy ASHC 120

1.3 Services and/or Products Provided

As noted, Leduc Foundation provides subsidized housing for seniors, individuals and families of modest means in the City of Leduc, Leduc County and the communities of Beaumont, Devon, Calmar, Thorsby, and Warburg. In addition, Leduc Foundation offers a limited number of housing support services for seniors through its facilities. These include:

Food Service, Housekeeping and Linen Service to Supportive Living residents

Food Service and Housekeeping to Supportive Housing residents.

Food Service/housekeeping available to West Grove Apartment tenants.

Activity programming, including trips/outings, for Supportive Living and Supportive Housing residents.

Commissioner For Oaths services for seniors’ apartment, subsidized and affordable housing tenants

Leduc Foundation also makes the following services available to Supportive Living and Supportive Housing residents:

Personal laundry service

Therapeutic Bathing Room


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1.4 Clients Served

Leduc Foundation’s clients include seniors, individuals and families of modest means requiring assistance with housing in the City of Leduc, Leduc County and the communities of Beaumont, Devon, Calmar, Thorsby, and Warburg. Leduc Foundation normally maintains full occupancy with the exception of Cloverleaf Manor that has been operating with an average of 12 vacancies. The following table shows the number of units occupied and clients being served as at August 31, 2013. The number of households that moved out during the previous year September 1, 2012 to August 31, 2013 generates the % turnover:

Units @ August 31, 2013 2012 – 2013

Housing Occupied Units

Clients Served

Move outs

% Turnover

Planeview Place 121 118 122 30 25%

Cloverleaf Manor 60 56 57 28 47%

Supportive Living Rent Supp 15 12 13 3 20%

Seniors Apartments 170 170 175 25 15%

Subsidized Family Housing 42 41 114 6 14%

Affordable Housing 139 133 265 56 40%

Rent Supplements 191 158 284 61 32%

Total 738 688 1030 209 28%

1.5 Clients Waiting

Leduc Foundation maintains a waiting list for each of the programs provided. All waiting lists are priority weighted allowing those households most in need to be at the top of the waiting list. This results in those with less than the highest need having to wait for placement. Applications are updated regularly to ensure that the waiting list is an accurate reflection of those in actual need for housing. At August 31, 2013:

Housing Units Clients Waiting

Average Days

Waiting

Planeview Place 121 64 543

Cloverleaf Manor 60 3 84

Supportive Living Rent Supplement 15 0 -

Seniors Apartments 170 75 400

Subsidized Family Housing 42 118 662

Affordable Housing 139 69 350

Rent Supplements 191 12 430


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1.6 Competition

Leduc Foundation provides subsidized and affordable housing for seniors, individuals and families of modest means and has been recognized by the Leduc Region municipalities as the Non-market Housing provider for the Leduc Region. There has not been direct “competition” from other housing suppliers in the region until an Affordable Housing Capital Grant was provided to a private sector developer/builder in 2011 to build 60 units in Beaumont. There are private corporations and other organizations that provide housing for seniors, individuals and families in Leduc and area, including:

Discovery Place, Supportive Living, Devon – 60 units, Private

Place Beausejour, Beaumont – 11 Supportive Living units, Non-profit

Lifestyle Options, Assisted Living, Leduc – 160 units, Market/Non-profit

Montrose Place, Beaumont – 60 Affordable Housing, Private 1.7 Affiliations

Leduc Foundation, as an organization, is a member of the following organizations:

Leduc Regional Chamber of Commerce

Leduc-Nisku Economic Development Association

Leduc Downtown Progressive Association (DPA)

Alberta Urban Municipalities Association (AUMA) - Associate Member

Alberta Association of Municipal Districts & Counties (AAMDC) - Associate Member

Seniors Housing Society of Alberta (SHSA) – Associate Member

Canadian Housing & Renewal Association (CHRA)

The Executive Director of Leduc Foundation is a member of the following organizations with the full support of the Board:

Alberta Public Housing Administrators’ Association (APHAA)


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2. Organizational Structure A Board of Directors governs Leduc Foundation. Each of the municipalities within the Foundation’s service area appoints one member, with the exception of Leduc County, which appoints 2 members. One member of the Board the “Member-at-Large” is appointed by the Board of Directors, to represent the citizens in the service area. The Executive Director is the Chief Administrative Officer of the Foundation, reporting directly to the Board.

2.1 Board of Directors

Name Appointing Body Audrey Kelto Leduc County

Betty Glassman Leduc County

Dana Smith (Vice-Chair) City of Leduc Jay Archibald Town of Beaumont Ray Ralph Town of Devon

Don Bartlett Town of Calmar Rick Hart Village of Thorsby

Dawson Kohl (Chair) Village of Warburg Gerald Thomas Leduc Foundation

2.2 Chief Administrative Officer Nancy M. Laing, Executive Director – 22 years in position

2.3 Senior Administrative Staff Members Name Years Position Tammy van Ooyen 4.4 Corporate Services Manager Robert Krahn .25 Facility Operations Manager Kim Vriesen 6.5 Housing Services Manager Sharon Long 2.7 Supportive Living Manager


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2.4 Organizational Chart

2.5 Management Policy & Strategy

The strategic direction of Leduc Foundation supports the Mission and Vision and is incorporated into the goals and action plans set for the Executive Director; evaluated on an annual basis. The Executive Director in turn delegates to the senior management staff members to see the strategic direction moved forward and goals achieved.

2.6 Training Requirements of Organization

Training and development of Leduc Foundation staff is incorporated into each year’s budget to ensure that legislative requirements (e.g., Accommodation

Board of Directors

Executive Director

Supportive Living Manager

Manager Planeview Place

Manager Cloverleaf Manor

Housing Services Manager

Housing Administrators

(2)

Apartment Managers (4)

Caretaker (2)

Corporate Services Manager

Bookkeeper

Accounting/Payroll Support

Administrative Assistant III (3)

Facility Operations Manager

Maintenance Coordinator

Maintenance Worker II (1.8)

Maintenance Worker I (2)

Board Committees


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Standards, Occupational Health & Safety) are being met. Motivational and educational sessions, attendance at relevant conferences and seminars are also planned to support and encourage staff to be innovative in their outlook and bring their best efforts to Leduc Foundation. Annual Health & Wellness days are also planned to support staff to maintain a healthy lifestyle.

2.7 Administrative Office

The Administration Office of Leduc Foundation is located at:

5118 – 50th Avenue Leduc, Alberta

T9E 6V4

Leduc Foundation owns the 4500 square foot office building. A renovation and expansion of the office space was completed in late 2010.

3. Strategic Plan Leduc Foundation has operated under three-year Strategic Business Plans since the year 2000, when it developed its first plan for the period 2000 – 2002. The plan is reviewed annually and updated as necessary to reflect current circumstances and changing needs. Leduc Foundation’s Board of Directors and the Senior Management Team participate in a mini-retreat facilitated by the Executive Director in the spring of each year. In 2013, the retreat was held on June 6th and included a review of the Foundation’s Mission Statement, its Vision, and Values, and Strategic Statements to direct the development of the goals for the period 2014 – 2016. The following sub-sections reflect the approved Mission, Vision, Values, Strategic Statements and Goals arising from the planning retreat and as approved by the Board of Directors at the retreat or in subsequent meetings. 3.1 Mission

Provide high quality, affordable housing and services to seniors, individuals and families of modest means.

3.2 Vision

Every senior, individual and family of modest means residing within the geographical area of Leduc County lives in comfortable, safe and affordable housing.


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3.3 Values

To accomplish its mission and work towards the vision, Leduc Foundation will create and maintain a positive working environment in which Board members, management and all staff share a common set of values: Professionalism Demonstrate integrity at all times with clients, co-workers,

colleagues, and the public.

Team Work Working together safely, to achieve operational excellence.

Compassion Consider and support the individual circumstances of co-workers and the clients we serve.

Innovation Seek new and creative opportunities to develop efficient and effective programs.

Accountability Achieve and maintain high standards of service and fiscal responsibility.

3.4 Environment Scan & Analysis

A comprehensive environment scan is completed as part of the strategic planning process, to examine external factors and trends that influence the Foundation’s development. The environment scan includes a review of existing research from other sources regarding population and demographic trends, as well as an examination of trends in seniors and other affordable housing. Highlights of the 2013 environment scan (see Appendix A) are:

Evidence of an aging population in Canada, Alberta, Leduc and area continues to mount.

The growth of the younger seniors’ population has begun to accelerate with the first members of the so-called “baby boom” generation reaching age 65 in 2011. There may be a significant impact as early as 2020 for organizations such as Leduc Foundation, who have seniors moving into self-contained apartments with an average age of 72 years and seniors moving into supportive living with an average age of 84 years.

Although housing prices have moderated in Alberta in the past few years and apartment vacancy rates have improved slightly, affordable housing remains a major issue in the Capital Region. Continued economic growth will mean continued demand for affordable housing for individuals and families of modest means.

While Government policy trends at all levels continue to be favourable for the pursuit of both seniors and non-seniors housing initiatives by organizations such as Leduc Foundation, new capital grant offerings are not currently being offered.


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At the business planning retreat in June, 2013, the Board of Directors reviewed the environment scan and considered Leduc Foundation’s current waiting lists for all types of housing. The Board concluded that while demand for seniors housing is likely to increase in the future based on demographic trends, the current waiting lists for the Foundation’s seniors housing are not large enough to warrant new construction at the present time.

In 2009 the opportunity to work with private sector operators in Devon and Beaumont, to provide an affordable supportive living option for seniors in those communities, was realized. 15 designations of financial support were provided by the Province for a 3-year pilot. The pilot concluded in June 2013, however, a 2 year extension was granted for existing clients while the entire Lodge Program is reviewed by the Lodge Program Renewal Advisory Committee. We are now providing 12 low to modest income senior households with a Supportive Living Rent Supplement.

The Board also concluded that demand for affordable housing for individuals and families in Leduc and area is strong and growing due to Alberta’s strong economy and population growth, presenting an opportunity for Leduc Foundation – in partnership with other organizations – to address the need for more affordable housing where possible.

A presentation by the Building Committee from St. Peter’s Lutheran Church offered potential partnership opportunities for the future to have housing for seniors, individuals and/or families on their future church site.

Finally, the Board recognized that the recent changes to the global economy and the resulting impact on Alberta’s economy, has created more hiring opportunities that will continue to present a challenge to the Foundation in terms of attracting and retaining high quality, well trained staff members. Maintaining adequate staffing levels is critical to the Foundation’s ability to continue to deliver high quality services and maintain its’ facilities.


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3.5 SWOT Analysis

3.5.1 Internal

Strengths Weaknesses

Senior Managers knowledge & expertise

Municipal cooperation/collaboration

Depth of organizational structure

HAL Training

Stable work force, transient region

Innovative

Reputation

Visionary

Diverse portfolio, regional presence

Diverse population served

Strong partnerships with agencies, and the federal/provincial government

Visible Central Administration facility

Fiscally Healthy

Excellent Financial Management

Waiting lists

Cohesive Board – CAO relationship

Industry Leader

Aging demographic of staff

Wants/desires/expectations of clients are higher/more demanding

Aging infrastructure

Services centralized in Leduc

Comprehensive succession plan

Future needs no determined

Wait lists

Board continuity - only 1 Member At Large

Rural Facilities

3.5.2 External

Opportunities Threats

Succession Planning

Provincial Voice, industry and organization capacity building

Transition of Staff

Future development through creative community partnerships

Upcoming election change o Board o Municipal Policy

Acquisition & Construction

Access to additional funding

Devon, Calmar & Leduc growth

Satellite offices

Funding cuts

Upcoming election change o Board o Municipal Policy o Regional Cooperation

Economic downturn

Privatization

Economic Boom

Vacancies


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3.6 Strategic Statements & Goals

Based on the environment scan and the outcomes of the 2013 planning retreat, the Board set out the following Goals for the period 2014 – 2016:

3.6.1 Services

Deliver a regionalized housing program that provides a range of options to support the housing needs of modest income households.

Goals:

1. Collaborate with Capital Region Board Housing Committee, to have a housing need assessment completed.

2. Link the sources of education opportunities and other support resources to all individuals served.

3. Have a Community Resource Worker funded to prevent homelessness.

3.6.2 Human Resources

Recruit, develop and retain a qualified workforce of client focused individuals who are inspired to a high standard of performance to create an outstanding workplace with Leduc Foundation recognized as an employer of choice.

Goals:

1. Establish partnerships to offer work experience and a potential workforce.

2. Create a comprehensive staff development program.

3. Increase staff retention rate.

3.6.3 Risk & Financial Management

Safeguard assets, use resources economically and efficiently, and produce accurate and reliable financial information.

Goals:

1. Improve and maintain building security.

2. Implement the Housing Access Link (HAL).

3. Access available funding sources.

4. Develop an Information Technology (IT) Strategy.

3.6.4 Asset Management

Build and acquire safe, modest, housing and workplaces that are maintained in good repair, clean, and compliant with all required legislation.

Goals:

1. Leverage Affordable Housing funds to increase supply.

2. Extend the useful life of each building where reasonable and practical.


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4. Property and Building Maintenance Planning

4.1 Short-Term Maintenance Plan

Leduc Foundation takes pride in maintaining all of the owned and managed properties to a high standard. Efforts are made to ensure that adequate funds are provided through each annual operating budget to permit the properties owned by Leduc Foundation and the Alberta Government to be maintained appropriately.

4.2 Long-Term Maintenance Plan

Annual budgets are prepared with three year projections that create a constantly evolving Maintenance Plan. A formalized long-term plan will be developed within the AB Government’s Housing Access Link property management software in 2014.


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5. Financial Planning

Supportive Living – Actual

Revenue: 2010 2011 2012

Accommodation Revenue 2,271,165 2,341,081 2,415,068

Resident Revenues 70,372 73,890 77,672

Special Events/Sundry/Donations 27,647 118,495 74,502

Total Revenue 2,369,184 2,533,466 2,567,242

Expenses:

Salaries/Benefits 1,416,609 1,549,922 1,508,934

Staffing Costs 4,819 5,241 6,286

Utilities 376,334 392,509 452,573

Food 364,565 395,616 395,384

Service Expenses 48,014 53,976 59,522

Recreation Expenses 3,562 4,187 5,170

Maintenance Expenses 59,026 73,871 63,069

Furniture & Equip Replace 19,314 32,311 9,969

Central Services (43,996) 250,108 379,515

Administration Expenses 8,228 12,732 10,752

Mortgage Interest 11,396 - -

Bad Debts 1,723 - 2,332

Supportive Living Rent Supplements 56,639 119,987 122,692

Total Expenses 2,326,234 2,890,461 3,016,198

Operating Surplus (Deficit) 42,950 (356,995) (448,956)

Municipal Requisition 301,628 301,289 301,194

Lodge Assistance Grant 603,528 732,504 735,435

Supportive Living Supp Grant 30,184 64,260 64,260

Net Operating Surplus (Deficit) 978,289 741,058 651,933

Reserves 2010 2011 2012

Capital Reserve 500,000 500,000 500,000

CS Equipment Reserve 181,559 210,471 255,471

Operating Reserve 200,000 200,000 200,000

Donations Reserve 3,938 88,426 134,099

CS Capital Reserve 128,000 41,167 69,713

SL Rent Supplement Reserve - - 34,585

SL Replacement Reserve 349,992 579,713 1,112,300


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Supportive Living – Projection

Revenue: 2014 2015 2016

Rent & Service Package Revenue 2,527,929 2,603,767 2,681,880


Special Events/Sundry/Donations 28,634 29,493 30,378

Total Revenue 2,639,437 2,718,620 2,800,179

Expenses:

Salaries/Benefits 1,527,143 1,572,957 1,620,146

Staffing Costs 25,647 26,416 27,209

Utilities 434,075 447,098 460,510

Food 446,808 460,212 474,018


Recreation Expenses 10,403 10,715 11,037


Furniture & Equipment Replace 34,608 35,646 36,716

Central Services 422,147 434,812 447,856


Supportive Living Rent Supplements 120,000 120,000 -

Total Expenses 3,217,953 3,310,892 3,286,618

Operating Surplus (Deficit) (578,516) (592,271) (486,440)

Municipal Requisition 300,000 300,000 300,000

Lodge Assistance Grant 629,958 629,958 629,958

Supportive Living - Rent Supplement Grant 56,282 40,338 -

Net Surplus (Deficit) 407,724 378,025 443,518

Capital Projects 2014 2015 2016

Planeview Place 258,500* - -

Cloverleaf Manor 180,000* - -

Central Services Equipment - 35,000 -

Central Services Buildings 10,000 10,000 10,000

Total Capital Projects 448,500 45,000 10,000

*AB Government Lodge Upgrading Funding

Reserves 2014 2015 2016

SL Maintenance Reserve 500,000 500,000 500,000

CS Equipment Reserve 224,971 304,971 339,971

CS Maintenance Reserve 149,167 189,167 229,167

Operating Reserve 200,000 200,000 200,000

Donations Reserve 133,585 133,585 133,585

SL Rent Supplement Reserve 40,338 - -

SL Replacement Reserve 1,708,747 2,001,772 2,360,290


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Affordable Housing – Actual

Revenue: 2010 2011 2012

Rental Revenue 557,137 917,403 1,151,742


Sundry - - -

Total Revenue 572,148 943,534 1,181,499

Expenses: 2010 2011 2012

Salaries/Benefits 54,730 101,488 113,290

Property Taxes 37,774 86,919 128,472

Utilities 80,988 139,341 180,817




Debt Servicing/Mortgage Interest 225,241 179,443 188,506

Sundry 452 10 11

Total Expenses 523,228 747,650 948,019

Operating Surplus(Def) 42,921 175,884 233,481

RESERVES 2010 2011 2012

AH Deferred Contributions 1,580,830 2,294,411 2,338,567

AH Capital Reserve 2,364,765 930,779 668,010

AH Donations Reserve - 159 285

AH Maintenance Reserve 481,475 248,289 339,857

Affordable Housing - Projection

INCOME STATEMENT 2014 2015 2016

Total Revenue 1,359,140 1,399,914 1,483,541

Total Expenses 1,043,567 1,074,874 1,107,120

Operating Surplus (Deficit) 315,573 325,041 376,422

RESERVES 2014 2015 2016

AH Deferred Contributions 2,032,594 - -

AH Capital Reserve 546,010 - -

AH Donations Reserve - - -

AH Maintenance Reserve 413,532 543,253 715,838


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AB Government Housing – Actual

2010 2011 2012

Grants 135,555 169,012 13,340

Revenue 1,288,549 1,298,929 1,306,913

Total Revenue 1,424,104 1,467,941 1,320,252

Taxes 135,434 129,773 119,321

Utilities 379,066 392,761 413,421

Operating 260,382 274,615 280,633

Maintenance 178,297 181,054 119,564

Non-Recurring Maintenance 143,143 169,012 42,066

Administration 326,090 372,998 368,607

Special Projects - - -

Total Expenses 1,422,412 1,520,213 1,343,612

Net Surplus (Deficit) 1,692 (52,273) (23,359)

AB Government Housing – Projection

2014 2015 2016

Grants 75,000 - -

Revenue 1,302,120 1,340,080 1,378,980

Taxes 141,500 146,500 151,400

Utilities 334,800 345,470 354,850

Operating 279,606 287,305 293,960

Maintenance 167,230 178,427 169,990

Non-Recurring Maintenance 153,600 - -

Administration 459,903 472,585 485,581

Special Projects 75,000 - -

Total Expenses 1,611,639 1,430,287 1,455,781

Net Surplus (Deficit) (80,919) (90,207) (78,801)


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6. On-going Evaluation

This Strategic Business Plan will be implemented through the Foundation’s annual budgets and operating plans, which should not only include provisions to maintain and enhance the Foundation’s current facilities and services, but allocate the necessary resources to accomplish the goals set out. It is the intent of the Board of Directors to review the Strategic Business Plan on an annual basis and update it at least every second year. Management will be evaluated based on progress towards the stated goals as well as on-going operational efficiency. When necessary, the goals will be adjusted based on emerging information, circumstances or unanticipated events.

If for any reason the Board is unable to complete annual reviews and updates of this Business Plan, a new Strategic Business Planning process will be initiated no later than December 31, 2016, to thoroughly review the Foundation’s situation at that time, including external trends and influences. A subsequent strategic plan for the period 2017 – 2019 will be completed and approved. The Foundation implemented its strategic business planning process in the year 2000. The specific business plan goals set over the past 13 years have resulted in significant accomplishments. Appendix B contains a summary of previous business plan goals and the related accomplishments.


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Appendix A

2013 Environment Scan


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Appendix B

Business Plan Accomplishments

October 3, 2013

Business Plan Accomplishments Leduc Foundation began its strategic business planning process in 2000. The business plans set out specific goals and objectives, which in turn have led to many significant accomplishments. These include: GOAL: Open a new or expanded seniors housing facility to address the Foundation’s waiting lists and meet growing demand.

ACCOMPLISHMENT: Leduc Foundation officially opened 47 seniors housing units (28 one-bedroom suites and 19 Supportive Living units) in the Leduc Supportive Living/Housing Project, called Planeview Place, at the Planeview Manor/West Grove Apartments site in 2004.

GOAL: Expand the range of supportive housing options available for tenants in senior’s apartments by offering supportive living services to apartment tenants, as well as to other seniors in the community.

ACCOMPLISHMENT: Supportive housing options were offered from Planeview Manor to West Grove Apartment tenants in Leduc on a trial basis in 2001; then expanded to include seniors in the community. These include meal services and social activities for apartment tenants at Planeview Place & Cloverleaf Manor.

GOAL: Complete a thorough review of the Foundation’s Community Housing Program and ensure a long-term plan for housing for individuals and families is included in the strategic business plan.

ACCOMPLISHMENT: A review of affordable housing units for individuals and families managed by Leduc Foundation was completed in 2003, and a long-term plan was developed. Since then, the Foundation – working in partnership with the City of Leduc – has successfully completed construction a 24-unit affordable housing apartment complex in Willow Park. The building was constructed by the City and is now managed by Leduc Foundation on the City’s behalf.

GOAL: Develop and maintain effective relationships with stakeholders and interest groups to further the provision of affordable housing for all those in need in the municipalities served by Leduc Foundation.

ACCOMPLISHMENT: In 2003, the Foundation developed a formal stakeholder relations plan, including political lobbying efforts and administration-to-administration discussions, as well as co-operative lobbying efforts with other organizations. The plan continues in effect.

GOAL: Complete an evaluation of tenant and resident satisfaction with Leduc Foundation’s facilities and services for use in future business planning.

ACCOMPLISHMENT: In 2005, the Foundation completed surveys of its residents and tenants and found very high levels of satisfaction with its current facilities, programs and services. Similar surveys will now be conducted every three years as a matter of policy, as directed by the Board.

October 3, 2013

GOAL: Increase the availability of affordable housing for modest income individuals and families in the City of Leduc.

ACCOMPLISHMENT: The Foundation worked closely with the City of Leduc from 2003 to 2007 to see the construction and completion of The Willows – 24 units of affordable housing providing 20 2-bedroom and 4 3-bedroom suites for modest income families.

GOAL: Become a preferred employer of qualified staff in Leduc and area.

ACCOMPLISHMENT: In 2007, the Foundation implemented a 3-year Service Recognition Pay Supplement program to provide an incentive for staff to maintain their employment with Leduc Foundation during the very high economic, and therefore, difficult staffing time. In 2009 the program was reviewed and found to be very successful in terms of retention and staff morale. In light of these positive results, the program was extended for an additional 2 years.

GOAL: Increase the range and availability of subsidized and affordable housing for low-income individuals and families in the communities served by Leduc Foundation through the implementation of the Leduc-Beaumont-Devon Regional Affordable Housing Plan.

ACCOMPLISHMENT: In 2008, the Foundation purchased a 20 suite apartment building in the City of Leduc in response to the first year of the 3-year Leduc-Beaumont-Devon Regional Affordable Housing Plan. ACCOMPLISHMENT: In 2009, the Foundation completed the construction and opened a 35 suite apartment building in the Town of Beaumont in response to the first year of the 3-year Leduc-Beaumont-Devon Regional Affordable Housing Plan.

GOAL: Through public-private partnerships (P-3s), joint ventures, or other collaborative actions with other housing providers, participate in the development of plans to effectively meet the housing and supportive living needs of low-income seniors in the municipalities served by Leduc Foundation.

ACCOMPLISHMENT: In 2009 the Foundation pursued a partnership arrangement with private seniors facilities in Devon and Beaumont to provide an affordable supportive living option for seniors in those communities, subject to the approval of Alberta Seniors & Community Supports.

GOAL: Develop and maintain effective relationships with stakeholders and interest groups to further the provision of affordable housing for all those in need in the municipalities served by Leduc Foundation.

ACCOMPLISHMENT: In 2009, the Foundation invited the Leduc Community Living Association (LCLA) and the Leduc Connect Centre (LINX) to partner in the application to Alberta Housing & Urban Affairs that would see 24 units of Affordable Housing built in the City of Leduc in 2010. Both organizations responded favorably and supported the application.

October 3, 2013

GOAL: Through public-private partnerships (P-3s), joint ventures, or other collaborative actions with other housing providers, participate in the development of plans to effectively meet the housing and supportive living needs of low-income seniors in the municipalities served by Leduc Foundation.

ACCOMPLISHMENT: In June 2010 the Foundation received approval from Alberta Seniors & Community Supports, to provide 15 Supportive Living Supplement designations to low income seniors residing in Place Beausejour, Beaumont, and Discovery Place, Devon, for a 3-year pilot project.

GOAL: Develop a succession plan for senior management positions.

ACCOMPLISHMENT: In 2010 an Emergency Succession Plan was developed for the Executive Director and all 4 Senior Management positions; accepted and signed off by the Board of Directors in June 2010.

GOAL: Renovate and expand the Administration Office to provide adequate and appropriate space for staff to work to service Leduc Foundation’s clients.

ACCOMPLISHMENT: In 2010 the Administration Office was expanded with a 1200 square foot addition, and completely renovated to create a functional work space for staff to provide services to the seniors, individuals and families of our communities.

GOAL: Complete the original Leduc/Beaumont/Devon Three Year Regional Affordable Housing Plan.

ACCOMPLISHMENT: In 2011 Maddison Manor, Devon, a 28 suite apartment building as well as Connect Crossing and Leduc Terrace, each 12 unit apartment buildings in Leduc, were constructed completing the implementation of the original Leduc-Beaumont-Devon 3-Year Regional Affordable Housing Plan.

Goal: Update the Communication Plan and develop a comprehensive marketing plan.

ACCOMPLISHMENT: In 2012 the development of a comprehensive Community Awareness Strategy that included the Communication Plan and the Marketing Plan, was completed.

Goal: Develop and implement an Occupancy Strategy for Cloverleaf Manor to fully utilize the facility and services.

ACCOMPLISHMENT: In 2012 an Occupancy Strategy for Cloverleaf Manor was developed with implemented.

Goal: Connect with community agencies to see the development of an activity and outreach program in the seniors’ self-contained apartments.

ACCOMPLISHMENT: A survey of the seniors’ in self-contained apartments in 2012 resulted in community connections being made that could respond to their needs and interests.

October 3, 2013

Goal: Build Affordable Housing in Calmar.

ACCOMPLISHMENT: In 2012 construction began on the Calmar Affordable Housing project – an 8 suite building on a 1 acre site with the potential for an additional 8 suite building to be added. Shkola Suites opened March 1, 2013.

Goal: Create partnership with Habitat for Humanity Edmonton to facilitate transition of clients to home ownership.

ACCOMPLISHMENT: In October 2012 a partnership was initiated with Habitat for Humanity Edmonton with $50,000 in funding provided to Habitat from the extension of the Leduc-Beaumont-Devon Regional Affordable Housing Plan to support a new home in the City of Leduc.

Goal: Define the sources of educational opportunities and other support resources that will be made available to individuals and families served by Leduc Foundation.

ACCOMPLISHMENT: In October 2012 a partnership was initiated with the Home Program for them to provide semi-annual education and down payment assistance to modest income individuals and families. An AH Tenant graduated in May 2013 with the purchase of their own home.

GOAL: Extend the Leduc/Beaumont/Devon Regional Affordable Housing Plan to bring additional Affordable Housing to the City of Leduc and Habitat homes to each of Leduc/Beaumont/Devon.

ACCOMPLISHMENT: In March 2013 six (6) lots in downtown Leduc, that included commercial rental space, were purchased to build mixed use commercial/affordable housing in two phases.

Goal: Create partnership with Habitat for Humanity Edmonton to facilitate transition of clients to home ownership.

ACCOMPLISHMENT: On July 29, 2013 $61,000 was given to Habitat for Humanity Edmonton and the keys to a new home, provided by Dolce Vita Homes, were dedicated to a family (previous rent supplement client) in the City of Leduc.

Documents

BUSINESS PLAN 2014 2016 - leducregionalhousing.caleducregionalhousing.ca/documents/2014 Business Plan.pdfBeauregard Manoir Beaumont Independent Living LF 12 apartments Sunset ... number