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10 I BJT october_november 2011 I www.bjtonline.com
Business Jet Traveler’s first annual
Nearly a thousand subscribers responded to
BJT’s first annual survey on business jet travel.
Turn the page to find out why our readers fly
privately; what they like best and least about
fractional, jet card and charter providers and
their own jets; and what aircraft they’d pick if
they could have any available model.
Readers’ choice survey
PHOTOGRAPHS BY BILL BERNSTEIN
Flying privately
The ability to save time and access more
airports–both productivity enhancers–scored
much higher than other reasons to fly privately.
Fractional shares, jet cards and charter
EXCELLENT GOOD ADEQUATE POOR
DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT
25%
50%
75%
Age of Aircraft
Aircraft Model Choices
25%
50%
75%
Availabilty of Aircraft on Short Notice
Cleanliness of Aircraft
Customer Service
Peak-Day Policies/Pricing
Residual-Value Terms
Value for Price Paid
Will You Renew, Buy Another or Use Again?
Would You Recommend This Provider?
Frax, jet cards and charter25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
Overall, business jet travelers seem to be a pretty
satisfied bunch, but charter customers appear
particularly happy, with 75 percent saying they would
“definitely” use their provider again and recommend it
to others. Fractional shareowners, jet-card holders and
charter customers all gave their highest marks to
customer service and cleanliness of aircraft. Jet-card
holders assigned the lowest scores to peak-day policies
and pricing while fractional owners gave the worst
marks to residual-value terms. Charter customers record-
ed relatively high scores in all categories but showed the
least enthusiasm for peak-day policies and pricing.
12 I BJT october_november 2011 I www.bjtonline.com
What are the most important reasons you fly privately?
Save time
Ability to use airports that the airlines don’t serve
More comfortable flight
Privacy
Ability to work en route
Security
77%
69%
44%
34%
29%
37%
Fractional-share holders
Jet-card holders
Charter customers
“Gives me the ability to visit more than one client on the same business day.”
Readers were asked to indicate three reasons.
Fractional shares, jet cards and charter
EXCELLENT GOOD ADEQUATE POOR
DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR
EXCELLENT GOOD ADEQUATE POOR DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT
25%
50%
75%
Age of Aircraft
Aircraft Model Choices
25%
50%
75%
Availabilty of Aircraft on Short Notice
Cleanliness of Aircraft
Customer Service
Peak-Day Policies/Pricing
Residual-Value Terms
Value for Price Paid
Will You Renew, Buy Another or Use Again?
Would You Recommend This Provider?
Frax, jet cards and charter25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
25%
50%
75%
Range, cabin size and economical operation topped the list of
important aircraft features in our survey. Cabin amenities scored
surprisingly low, as did product-support history, perhaps because most
of our readers aren’t directly involved with maintenance.
When readers evaluated their own airplanes, the highest scores were
for reliability, with nearly three of four respondents rating it excellent.
Gulfstreams earned the highest marks in that category as well as for aircraft
and cockpit technology, value for price paid and manufacturer product
support. Dassault scored best for cabin amenities and overall satisfaction.
Owners of all models seemed relatively dissatisfied with the cost of main-
tenance, but Bombardier earned the top grades in this category.
Fractional-share holders
Jet-card holders
Charter customers
14 I BJT october_november 2011 I www.bjtonline.com
Aircraft
MOST IMPORTANT AIRCRAFT FEATURES
25%
Range
Cabin size
Economical operation
Runway performance
Age of aircraft
Speed
Aircraft manufacturer
Cockpit technology
Accident history
Baggage space
Cabin amenities
Product support history
MANUFACTURERS COMBINED
Cessna19%Bombardier
16%
Dassault12%
Others23% Gulfstream
30%
If you received a complimentary year of flying make and model aircraft would you choose?
50% 75%
MOST IMPORTANT AIRCRAFT FEATURES
25%
Range
Cabin size
Economical operation
Runway performance
Age of aircraft
Speed
Aircraft manufacturer
Cockpit technology
Accident history
Baggage space
Cabin amenities
“It allows me to take a client with me, which enhances the relationship-building experience.”
GULFSTREAM
CESSNA
BOMBARDIER
DASSAULT
HAWKER BEECHCRAFT
EMBRAER
BOEING
OTHERS
30%
19%
16%
12%
7%
2%
10%
4%
If you could receive a complimentary year of flying privately on any aircraft, what make and model would you choose?
GV-SP, G500, G550, G650*
CHALLENGER 300, GLOBAL (5000, EXPRESS, XRS)*
CITATION X, “TEN,” CJ3, CJ4, EXCEL/XLS/XLS+*
FALCON 7X*
HAWKER (4000, 800, 800XP)*
LEGACY (600, 650), PHENOM 300*
BBJ, BBJ2, BBJ3*
Readers were asked to indicate five most important features.
*Frequently named models
2567 26
478 18
80 20
82 18
2266 30
1474 22
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
21546 37
2140 38
64 33
66 29
1135 54
11148 40
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
RELIABILTY(percent)
AIRCRAFT TECHNOLOGY(percent)
1
3
5
52149 26
1743 38
50 50
53 39
1048 41
21251 36
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
1
8
21244 41
2318 55
67 30
61 34
2830 43
21836 45
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
4
3
5
VALUE FOR PRICE PAID (percent)
CABIN AMENITIES(percent)
2
Aircraft
“Private aviation gives me
the flexibility to work
comfortably without opening
the doors to the competition.
As well, it keeps the time
spent between locations less,
giving me more time to
concentrate on major
decision making.”
EXCELLENT GOOD ADEQUATE POOR
16 I BJT october_november 2011 I www.bjtonline.com
Percentages in bars on this and the next page don’t always total 100% due to rounding. Percentages for “all manufacturers” include the listed companies and others for which we received relatively few responses.
Charter customers
2567 26
445 17
55 38
68 21
2541 34
21546 38
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
33
21546 37
1725 53
62 14
50 18
2826 46
41928 49
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
COCKPIT TECHNOLOGY(percent)
COST of MAINTENANCE(percent)
5
10
3
82843 23
1247 40
45 41
71 24
1130 56
41445 38
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
1
5
21152 35
51 43
77 23
67 33
438 57
555 40
BOMBARDIER
CESSNA
DASSAULT
HAWKER BEECHCRAFT
GULFSTREAM
ALL MANUFACTURERS
6
MANUFACTURER PRODUCT SUPPORT (percent)
OVERALL SATISFACTION(percent)
52234 39
7
11
2330 45 3
14
29
10 3
3
1
1
Aircraft
EXCELLENT GOOD ADEQUATE POOR
18 I BJT october_november 2011 I www.bjtonline.com
Visit BJTonline.com for demographic information on our survey respondents and to read more of their comments about flying privately.
“Very convenient for business at out-of-the-way places not served by airlines.”
“You would not invite strangers to your boardroom. Our private jet is our boardroom.”