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Business Insight in Distribution & Services Retail Hospitality Consumer Goods. Name Title Date, 2010. Agenda. Retail Business Challenges Business Insight Scenarios Retail Hospitality Consumer Goods Microsoft BI Solution. Business Insight. - PowerPoint PPT Presentation
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Business Insight in Distribution & ServicesRetailHospitalityConsumer Goods
NameTitleDate, 2010
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Agenda Retail Business Challenges Business Insight Scenarios
Retail Hospitality Consumer Goods
Microsoft BI Solution
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The Power Shift to Shoppersdriving need for more information
Business Insight
Observe & Serve theShoppersProduce &
Push byManufacturers
Predict & Produce
to Consumers
Buy & Leverage
by Retailers
1900 1980 2000 2007
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Business Challenges
Without Walls Digital Reach
Business models are changing at an unprecedented pace due to global and technological opportunities and challenges
Global and Green
New Formats
Expansion Formats Collaboration Channels
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New Business DisruptorsMobile Shopping
Disruptor: Shelf Edge Price CompeteResponse: Branded Mobile Experience (product details,
location)
Customer ControlDisruptor: Empowered ConsumersResponse: Empowered Stores (Real time, S+S, Managed)
Multi-channel Digital MarketingDisruptor: Conversion to Digital and Social MediaResponse: Integrated Digital Platform (Search, Ads, Social,
Analytics)
BI Across BordersDisruptor: Virtual OrganizationsResponse: BI to the masses (Analytics, UC, Portal,
Collaboration)
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2009 Aberdeen Report – x,000’s and counting!Top 5 Technologies that will impact business over the next 2-5 years
Aberdeen Increasing Retail productivity by Enterprise performance Management. March 2009
0%5%
10%15%20%25% 21%
13% 11%8% 8%NEW!
NEW! NEW!
-4%
(#1 is BI) (#2 to #3!)
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Technology Trends in Business Insight
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“Foreign” tools inhibit adoption and use
Functionality split across multiple tools
Rigid and unable to change with the business
Narrowly deployed without a complete view
Too costly for broad deployment
DifficultTo Use
Fragmented
Inflexible
Departmental
Costly
Barriers for use of BI
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Agenda Retail Business Challenges Business Insight Scenarios
Retail Hospitality Consumer Goods
Microsoft BI Solution
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Sales/Store / Property Manager
VP, Operations
Customer Support“I need better access to information to make better decisions on cross-sell and up-sell opportunities.”
“I need to have more timely information to improve the efficiency of operations”
“I need better visibility into my cost of operations so I can target specific cost reduction opportunities that won’t have a negative impact.”
The Need for Better Insight & VisibilityExists Throughout the Organization
VP, Sales and Marketing
CFO
CEO“I need to know that the people in my organization have the right goals in place to understand and execute on the strategic initiatives of the company – and do so in the most cost-effective way.”
“I need better visibility into our performance and promotions so I can focus on deals that help me grow business with my most profitable customers.”
“I need to improve our analytics capabilities so we can understand our current business performance and do a better job of planning for the future."
People
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Business Scenarios - Retail
Store Profitability Sales Performance Stock Control Loss Prevention Task Management
Store Manager
Customer Insight Sales and Service
Performance
Sales Associate
Profitability Loyalty and
persistency Market basket analysis
Customer
Price optimization Campaign results Assortment Planning Demand planning Vendor performance
Marketing / MM
Inventory optimization Out-of stock
prevention
Supply Chain
Financial Reporting Business KPIs Strategy & Planning
CFO / CEO
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Business Scenarios – Hospitality
Profitability Sales Performance Inventory Control Task Management Property execution
Property Manager
Customer Insight Sales and Service
Performance Management
Front desk
Profitability Loyalty and
persistency
Customer
Campaign results Demand planning Inventory planning
Marketing
Fianncial reporting Business KPIs Strategy & Planning
Property Owners
Financial Reporting Business KPIs Strategy & Planning
Corporate
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Business Scenarios – Consumer Goods
Profitability Sales Performance Stock Control Promotions Store execution
Category Manager
Trade promotion Management
Sales and Service Performance
Field Management
Retail
Profitability Loyalty and
persistency Market basket analysis
Customer
Campaign results Assortment Planning Demand planning
(DSR) Inventory planning
Marketing/Merchand.
Inventory optimization Out-of stock
prevention
Supply Chain
Financial Reporting Business KPIs Strategy & Planning
CFO / CEO
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Agenda Retail Business Challenges Business Insight Scenarios
Retail Hospitality Consumer Goods
Microsoft BI Solution
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Delivered through a familiar environment
Integrated into business productivity infrastructure
Built on a trusted and extensible platform
Microsoft Vision & StrategyDemocratizing Business Intelligence
Improving organizations by providing business insights to all employees leading to better, faster, more relevant decisions
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Microsoft Business Intelligence Enabling you to…
• Complete and integrated self-service Business Intelligence platform reduces the IT Backlog
• BI delivered as part of your extensible and trusted platform through SQL Server, SharePoint, and Excel.
• Enhanced IT monitoring and improved resource utilization
Empower Your People
Enable IT Efficiency
Improve Organizational Effectiveness• Integrated workloads enable a highly efficient workplace• Define, drive and manage organizational success by aligning key metrics
and strategy• Empower users to create and manage information in their sites and
workspaces as part of a system
• Self-service access to data reduces the dependency on IT• Delivered through agile tools people use today to accelerate end-user
adoption• Empower all users to access, analyze and collaborate on critical business
information to make better, more informed decisions
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Empower your People People Ready BI
Introducing PowerPivot for Excel Enable users to perform self-service
analysis and intuitively build their own BI solutions
Allow users to interactively explore and perform calculations on very large data sets
Integrate data from multiple sources Minimize dependence on IT
Share Insights Rich, interactive SharePoint-based dashboards and
scorecards Self-Service Reporting with Reporting Services with
central report distribution and management through SharePoint
Access and analyze corporate data from Excel and shared workbooks centrally through Excel Services in SharePoint
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Increase Organizational Visibility
Dashboards increase visibility into key team and organizational objectives
See interdependencies with Strategy Maps
New chart types enable continuous analysis and iterative decision making
Embed and reuse content in personal, team, and departmental/organizational sites
Business data displayed in context
Improve Organizational Effectiveness Amplify your organization’s productivity
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Enable IT EfficiencyRapidly integrate, build & deploy enterprise applications
Reduce cost and complexity
Complete BI capability as part of SharePoint, SQL Server, and Excel to address a variety of business needs and requirements
Scale-out to support BI for all users at lower TCO
BI Application Monitoring, Multi-Server Management, and BI Server Provisioning with SQL Server
Manage and facilitate access to secure organizational data
Familiar and intuitive development & management tools
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Power Pivot
SQL Data Warehouse
Connected Enterprise through Business InsightMore than just Business Intelligence
Communities
Search
Sites
Composites
ContentInsights
Making the most of your critical Business Information
Major industry trends
Microsoft strategy
Search
SharePoint
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• 50,000 global users of SharePoint• Used at all levels in the organization in 30
countries• Increased sales, better service for customers and
driving down operational costs in major South African retailing group
• Real-time POS data processing w/1,500 transactions/sec
• Real-time analysis to sales floor
• Geek Squad mobility for scheduling and Routing• Real-time collaboration and Intelligence
• Grocery Retailer uses Business Intelligence to strengthen supplier negotiations
• 3-TB retail data warehouse on HP Superdome• Uses SQL Server OLAP, SSIS, SSRS
Major Customers Implementations - Retail
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• Real time delivery to support Customer Service• Delivered on Mobile platform across the chain
• Catering Planning System used in 2,300 hotels• 25% time savings in catering forecast generation
• Real time integration with Property Management System
• Enterprise Data warehouse and BI solution• Integrated with Customer Care Framework
• 700 restaurants, 30,000 users, 700+ concurrent• OLTP/LOB reporting on inventory & sales data
Major Customers Implementations - Hospitality
• Teradata / Microsoft integration to deliver reporting and scorecards scalable to 65,000 employees
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• Velocity Demand Signal Repository application• Improve in-stock %, cash flow and revenue
• Integrated Trade promotion. Category management and
• Field Sales Management
• Innovation through web based collaboration portal
• Multiple country implementation of mobile field solution
• Integrated with current LoB systems• Company wide collaboration and workflow
integratedwith Microsoft Office System
Major Customers Implementations – Consumer Goods
• Implementation of demand Signal repository, expected improve of revenue by 3% and reduce out of stock by 2%
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SummaryWhy Microsoft
Challenges Global expansion and
green requirements New formats Collaboration without
walls New channels and better
reach
Microsoft helps to Empower your people Improve organizational
effectiveness Enable IT efficiency
More information: www.microsoft.com/bi
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after
the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.