Business Excellence Score Card

8/3/2019 Business Excellence Score Card

1/15

Objective: To evaluate Stores performance andbring connectivity across all functions.

Periodicity: Every Quarter

Methodology: Quantitative & Qualitative

Audited By: Representative from each Function


2/15

BUSINESS EXCELLENCE CARD

L O VB O H

QUALITY Commercial

STORE : MANTRI Quarter : Q1

MARKETING

PEOPLE

SALES

Fill Rate


3/15

Max marks is 1 for each parameter.

GRADING PATTERN:

Percentage Grade COLOUR GRADE

100 - 90% EXCELLENT

80 - 90% GOOD

< 80% POOR


4/15


5/15

SALES

Walk-ins : ( April) ( May) (June)

NOB :Avg Bill value:

Q1 Q1 -2011/12 Q2 Q2 -2011/12

MAJ CAT2010/11 Budget Actual ACH % 2010/11 Budget Actual ACH %

F&G 1071 1229 1194 111% 1142

GM 517 456 455 88% 142

TEXTILES 150 167 172 115% 173

CDIT 247 242 235 95% 242

MAX 325 383 390 120% 376

TOTAL 2310 2477 2446 106% 2075


6/15

SALESQ1 Q1 -2011/12 Q2 Q2 -2011/12

MAJ CAT 2010/11 Budget Actual ACH % 2010/11 Budget Actual ACH %

STAPLES 242 277 280 116% 263FMCG FOOD 233 254 250 107% 244

FMCG NON FOOD 242 255 248 102% 247

FRUIT & VEG 136 161 145 107% 115

LIQUOR 64 76 75 117% 79

SEA FOOD 28 33 31 111% 33

M&P , DAIRY &FROZEN 51 91 86 169% 91

BAKERY & CONCEPTS 75 82 79 105% 70

FOOD & GROCERY -

TOTAL 1071 1229 1194 111% 1142

GENERAL

MERCHANDISING

517 456 455 88% 142TEXTILES 150 167 172 115% 173

ELECTRONICS 247 242 235 95% 242

NON FOOD - TOTAL 914 865 862 94% 557

MAX FASHION 325 383 390 120% 376

GRAND TOTAL 2310 2477 2446 106% 2075


7/15

FYI:

Parameters- Description Max Score Score Optained %

Cash & Credit Card operations 23 20 87%

Gift Vouchers & Credit notes. 10 6 60%

Scrutiny of cash refunfd,VoidBill,Hold,Reversal, Discount -system reports 6 4 67%

Stock transfer, Scanning reports & Negativestock 9 5 56%

Manual invoices 7 5 71%

Petty cash - Imprest 9 5 56%

Fixed assets 3 2 67%

Total 67 47 70%
http://commercial.xlsx/


8/15

FILL RATEMALLESHWARAM

MAJ_CAT CORE SKU < = 12 T1 < = 0 T2 < = 0 TOTAL SKUs ON PROMO < = 0

# SKU #OOS FILL % # SKU #OOS FILL % # SKU #OOS FILL % # SKU #OOS FILL % # SKU #OOS FILL %

STAPLES 53 4 92% 311 13 96% 1116 154 86% 1480 171 88% 128 9 93%

BEVERAGES 8 0 100% 153 8 95% 594 138 77% 755 146 81% 72 4 94%

PREP FOOD 6 0 100% 122 7 94% 747 159 79% 875 166 81% 80 9 89%

READY FOOD 4 2 50% 15 2 87% 1009 231 77% 1028 235 77% 63 15 76%

SNACK FOOD 15 0 100% 334 26 92% 1310 267 80% 1659 293 82% 107 3 97%

FMCG FOODS 33 2 94% 624 43 93% 3660 795 78% 4317 840 81% 322 31 90%

CLEANING AIDS 8 1 88% 79 10 87% 362 68 81% 449 79 82% 31 4 87%

DISPOSABLES 1 1 0% 38 3 92% 184 37 80% 223 41 82% 6 1 83%

HOME NEEDS 1 0 100% 50 3 94% 375 47 87% 426 50 88% 12 0 100%

PERSONAL

PRODUCT 19 0 100% 151 8 95% 2732 458 83% 2902 466 84% 144 11 92%

FMCG NONFOOD 29 2 93% 318 24 92% 3653 610 83% 4000 636 84% 193 16 92%

CHILLED VEG 8 2 75% 81 17 79% 512 280 45% 601 299 50% 35 10 71%

FROZEN VEG 1 0 100% 20 1 95% 331 95 71% 352 96 73% 18 1 94%

FROZEN NONVEG 0 0 #DIV/0! 9 4 56% 295 120 59% 304 124 59% 0 0 #DIV/0!

DAIRY&FROZEN 9 2 78% 110 22 80% 1138 495 57% 1257 519 59% 53 11 79%

F&V 4 1 75%

MEAT N

POULTRY 2 1 50%

FISH N

SEAFOOD 4 0 100%

LIQUOR &

TOBACCO 0 0 #DIV/0! 56 11 80% 611 229 63% 667 240 64%

BAKERY 1 0 100%

FINAL TOTAL 135 12 91% 1419 113 92% 10178 2283 78% 11732 2408 79% 696 67 90%


9/15

SL NO Department Score obtained(%)

1 Fresh prep room & cold room 91.3

2 Fresh Display 89

3 Non Veg Prep & Cold Room 97.2

4 Meat & Poultry Display 94.1

5 Fish & Deli counter 87.4

6 Bakery Cold Room & counter 92.9

7 Concepts counter 93.1

8 Staples counter 88.3

9 Sanitation and Hygiene 77.2

10 Building and Facilities 77.9

AVG % 89%

QUALITY & HYGIENE
http://quality.xls/http://quality.xls/


10/15

Weightage max

marks

marksscored

Q1

weighted

Avg %Q1 marksscored

Q2

weighted

Avg % -Q2

Display

standards 40% 178 158 36%

Checkouts 40% 18 15 33%

customer

service 20% 18 16 18%

Avg % 100% 214 189 88%
http://display%20standards.xlsx/http://display%20standards.xlsx/http://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CHECK%20OUT.xlsxhttp://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CUSTOMER%20SERVICE.xlsxhttp://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CUSTOMER%20SERVICE.xlsxhttp://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CUSTOMER%20SERVICE.xlsxhttp://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CUSTOMER%20SERVICE.xlsxhttp://c/Documents%20and%20Settings/wilfred/Desktop/BUSINESS%20EXCELLENCE%20CARD/CHECK%20OUT.xlsxhttp://display%20standards.xlsx/http://display%20standards.xlsx/


11/15

Weightage

max

marks

marks

scored-Q1

weighted

Avg % -Q1

marks

scored-Q2

weighted

Avg % -Q2

Receiving,

Back room

& Inventory 70% 26 23 62%

Housekeeping

,Maintenance

& Security 30% 36 34 28%

Avg % 100% 62 57 92%

Receiving : Invoices received vs pending -

Shrinkage : Dump - % Unknown - % Damages %Security All cameras working / / /
http://recieving%20back%20room%20inventory%20..xlsx/http://recieving%20back%20room%20inventory%20..xlsx/http://recieving%20back%20room%20inventory%20..xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://housekeeping%2C%20security%2Cmaintenance.xlsx/http://recieving%20back%20room%20inventory%20..xlsx/http://recieving%20back%20room%20inventory%20..xlsx/http://recieving%20back%20room%20inventory%20..xlsx/


12/15

PEOPLE

HAPPINESS INDEX

SL.No Areas of Focus WeightageMARKS

SCORED Q1

MARKS

SCOREDQ2

MARKS

SCOREDQ3

MARKS

SCOREDQ4

1 Resourcing

35%Manpower - Budget vs

Actual

2 Training 25%3 Retention 25%

4 Other Activities 10%

TOTAL 100%

FYI:

Manpower cost to sales :
http://hr%20index.xlsx/http://hr%20index.xlsx/http://marketing.xlsx/http://marketing.xlsx/http://marketing.xlsx/


13/15

MARKETINGMarketing Exp q1: Q2 plans:

Highlights:

Walk-ins (AVG): Jun (Weekdays) : weekends:

STORE MARKETING & VISUAL MERCHANDIZING

PARAMETERS

MAX

MARKS Q1 Q2 Q3 Q4

Fact file checklist of promotional SKUs

maintained 2 1Signage's present for all displays 4 3

All POP's have apt communication with

start date & end date of promotion 3 0

Display of promo SKU's according to

promo calendar 2 2

Display of appropriate data strips 2 1

promotional knowledge of staff 1 1

TOTAL 15 8

PERCENTAGE 100% 53%
http://marketing.xlsx/http://marketing.xlsx/http://marketing.xlsx/


14/15

Customer Survey

STORE NAME

SERVICE

CAT /PRODUCT

COMPLAINTS STAFF

CHECK

OUT/BILLING

GOOD BAD Food Non Food GOOD BAD GOOD BAD

KORMANGALA 4 10 5 1 1 3 0 6

BG ROAD 3 25 15 5 5 9 0 20

MLORE 2 26 13 6 0 4 0 4

PUNE 1 3 2 3 2 4 0 4

MANTRI 3 22 6 10 0 0 0 31

PACIFIC -DELHI 23 19 9 2 10 3 0 6

HYD- OASIS

CENTER 1 2 3 0 0 0 0 0

FYI


15/15

THANK YOU