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Business Continuity &Disaster Planning
Incorporating Telework into Robust plans
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
DEFINITION OF TELEWORK
Telework and Telecommuting provide work flexibility, allowing employees
to be productive outside the traditional office setting while securing a critical
component to Business Continuity Plans.
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
TYPES OF TELEWORK
Full-Time– 5 days per week
Part-Time– 1 to 4 days per week
Situational– Business Continuity– Presenteeism– As needed
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
TELEWORK LOCATIONS
•Home•Satellite Office•Telework Center•Airplane/Airport•Hotel•Library•Remote Hot-site •Other
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
WHY TELEWORK?
Internal Factors– Increase Employee Productivity– Attract and Retain Top Talent– Enhance Employee Morale– Reduce Overhead Expenses– Become an Employer of Choice– Improve Employee Work/Life Balance– Reduce Absenteeism– Strengthen Overall Competitiveness
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
WHY TELEWORK?
External Factors– Pandemics– Terrorist Strikes– Inclement Weather– Road-way Construction– Rising Gas Prices– Power Outages– Floods– Earthquakes– Other Unforeseeable Events
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
REALITY OF EVENTS
HISTORY• Minneapolis Bridge Collapse
– August 1, 2007 • San Francisco Bay Bridge Collapse
– April 29, 2007• Hurricane Katrina
– August 25, 2006• World Trade Center/Pentagon Attacks
– September 11, 2001• Atlanta Olympics Bombing/Traffic Congestion
– July 27, 1996• Oklahoma City Bombing
– April 19, 1995• Big Dig in Boston
– 1991
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
POLICIES AND PROCEDURES
– Selection Criteria• Who to select, how to select, tenure, performance
– Approved Worksites • Home office, Satellite office, Security expectations
– Management Practices• Standard Operating Procedures vs. Disaster
Management
– Job Descriptions• Breakdown of duties in/out of office, expectations
– Performance Metrics• Management by objectives, time/performance tracking,
general measurements
– Legal Liabilities
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
MANAGING VIRTUAL LIABLITY
•Non-Discriminatory Selection Process•Sexual Harassment Prevention•FLSA, Pay, Tax Requirements•FMLA and Medical Leaves•Safety/Ergonomics/Inspections•Intellectual Property•Insurance•Termination •Collective Bargaining Agreements
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
TRAIN BEFORE AN EMERGENCY
Employee Training– How do I work at home and remain productive?– How do I set up my home office?– How do I interact with my manager?– How do I get my work assignments?– What do I do if I encounter a problem away from the
office?– How do I track my work time?
Manager Training– How do I manage remote workers?– How do I ensure my employees are remaining productive?– How do I interact with my employees?– How am I a good manager when I do not always see my
employees?– How do I monitor my employees’ work performance?
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
TESTING TELEWORK
•Pilot Program– How Many Employees– Duration– Establish Routine
•Monitoring Program Success•Implementing on a Larger Scale•Planning is critical•Implementation puts it in place, but testing
assures it will work.•An untested plan is a formula for failure.•The key to success is time to implement.
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
TELEWORK LANDMINES
•Lack of Equipment/Supplies•Untrained Personnel•Communication Breakdown•Incomplete Plan•Lack of Critical Resources•Inadequate Organization/Structure•Insufficient Execution of Program•Vague Termination Guidelines•Lack of Early Preparation
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
BEST PRACTICES
• Assess current state of business.– Determine where Telework is appropriate before an emergency.– Determine how “critical” positions will work during an emergency.
• Strategize to incorporate a comprehensive Telework program before an emergency.
– Who, What, When, Where, Why, How
• Apply best business practices to include policies, procedures, metrics
– Policies, Procedures, Guidelines, Security, Liability, Training.
• Test plan to ensure success.• Evaluate frequently and modify as needed.
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
SUMMARY
• Telework is critical in robust Business Continuity Plans.
• Implement Telework into the organization now.• Incorporate Telework policies and procedures.• Address liability issue associated with Telework.• Ensure complete technology infrastructure is in
place.• Apply comprehensive security measures for data.• Integrate communication methods for Telework.• Develop complete training program around
Telework.• Planning, testing, and updating before a disaster
helps to mitigate risks.• Telework is about people.
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September 10-12, 2007 • Los Angeles Convention Center • Los Angeles, California
www.ITEXPO.com
THANK YOU
QUESTIONS?
Jill Adams, PresidentSuiteCommute, LLC.
17 Junction Drive #229Glen Carbon, IL 62034
1-888-USUITECO (878-4832)www.suitecommute.com
